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Tyler H

Amazing staff, views, cleanliness :)

Reviewed Jul 7, 2023
It was an absolutely amazing experience! Check in was easy! Since were there early they let us chill, & took care of our bags for us until our rooms were ready! The staff was very friendly and accommodating, and even called taxis for us a couple of times when we couldn’t flag them down. Very modern hotel with clean rooms and an AMAZING view of La Sagrada Familia! It was an absolutely unforgettable experience in Barcelona and I plan on coming back!!
Date of stay: July 2023
Trip type: Travelled with friends
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Sercotel Rosellón, Owner at Sercotel Rosellón, responded to this review
Responded Jul 10, 2023
Dear T9181SBtylerh,

Thank you for taking your time sharing your feedback.

We are extremly glad about those words of our the staff. It's great to know that the hotel facilities and our team make you feel accommodated.

We hope to see you again very soon.

Best regards,

Jessica Lasser,
Sercotel Rosellon Management
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (2,230)
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Reviewed June 30, 2023 via mobile

The view of sagrada familia was beautiful from our room. That is the most positive thing I have to say. You could not open the window facing sagrada familia. It looks like it was broken to avoid people from opening it. The rooms were small and the toilet made weird loud sound at least once a day either in the morning or late at night. We had issues with our bedroom door and got locked three days in a row. One of the front desk people was very helpful and tried to help with this issue promptly; however the other front desk guy was really uninterested and tried to pass the “issues” to someone else.

The rooms were clean which was nice. But having to deal with our lock having the battery dead and having to wait for maintenance having to “charge it” three days in a row was pretty annoying, especially after a long day of walking.

We went to the rooftop once! Beautiful view. If you are able to get a reservation, good for you! If you are staying in the hotel, you are able to go during hours, but if you are not staying you might have a hard time getting a reservation I have seen a group of at least six people with “a reservation” being turned around. I was told that reservations were only for two people at a time anything above that was considered a party and would need a different rate.

Date of stay: June 2023
Trip type: Travelled as a couple
Thank Gabriela C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sercotel Rosellón, Owner at Sercotel Rosellon, responded to this reviewResponded July 4, 2023

Dear Gabriela,

Thank you for taking your time leaving a review.

We are glad that you enjoyed the views from the room. There is a law, that doesn't allow hotels to fully open the windows for security reason.

We are sorry for the door issue, battery issues are difficult to control. Yet we did our best to help you with it. We are sorry for the inconvenience caused.

Our guest always have priority access to our rooftop. If you are not guest, you'll need a reservation. Everyone with reservation can access, having the maximum of 15 people per booking. All the information is on our website.

Thank you for visitng us, we hope to see you again very soon.

Best regards,

Jessica Lasser,
Sercotel Rosellon Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed May 31, 2023

Great wiev from the room , great wiev from the rooftoop,excellent carbonnara , staff is very helpfull and friendly , they will help you with everything ,the most avesome thing is location of this hotel

Room tip: You must try carbonara in the hotel
Date of stay: April 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
1  Thank BoRodinoX B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sercotel Rosellón, Owner at Sercotel Rosellon, responded to this reviewResponded June 2, 2023

Dear borodinoxb,

Thank you for leaving a review.

We are glad tp know that you enjoyed your stay with us. It's great to know that our staff was helpful.

We really hope to see you again very soon.

Best regards,

Jessica Lasser,
Sercotel Rosellon Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed May 14, 2023 via mobile

Nice clean hotel with an excellent location. The hotel has a nice rooftop bar with a view of La Sagrada Familia. You can catch tourist hop on hop off busses nearby and enjoy seeing more of Barcelona. Lots of fun restaurants in the area. Convenience stores and a pharmacy close by if needed.

Date of stay: May 2023
Trip type: Travelled with friends
Thank Happiness67953988278
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sercotel Rosellón, Owner at Sercotel Rosellon, responded to this reviewResponded May 22, 2023

Dear Happiness67953988278,

Thank you very much for your positive feedback on your stay.

How nice that you enjoyed our terrace which has incredible views and as you explain the location offers many points of interest nearby that make your visit more comfortable.

Looking forward to welcoming you on your next visit to Barcelona.

Best regards,

Jessica Lasser
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed May 12, 2023 via mobile

I will begin with the good aspects of this hotel. The front desk staff were friendly, courteous and spoke English extremely well. The decor was modern and very clean. The location is perfect if you want to visit Sagrada Familia. The rooftop bar had great food, good service and a breathtaking view of Barcelona.

However, the room was a disappointment. We arrived in the morning from an overnight flight, exhausted. There was a problem with the room and it was not available until after 5 PM. We were not offered any kind of comps for the inconvenience. The breakfast they offered was not included and seemed pricy considering there were many local cafes close by. When we got to the room there was no exterior window and it was stuffy. The bed must have been a double, definitely smaller than a queen. The shower was tiny. In the grand scheme of things, it was fine, but I do think it was a bit overpriced.

Room tip: Be sure to ask for a room with an exterior window. The room next to ours looked spacious and lovely.
Date of stay: April 2023
Trip type: Travelled as a couple
Thank 100cedars
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sercotel Rosellón, Owner at Sercotel Rosellon, responded to this reviewResponded May 17, 2023

Dear 100cedars,

Thank you very much for your appreciation and recognition of our staff, this helps us to improve our service every day.

The check-in time is 3 pm and due to the high occupancy of the hotel it is not possible to offer a room before that time.

Best regards,

Jessica Lasser
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed May 2, 2023

Great hotel just a few minutes walk from the Segrada Familia and the rooftop bar is phenomenal. The staff were incredibly helpful and I would definitely go back. Plenty of shops and restaurants nearby. Highly recommend.

Date of stay: April 2023
  • Trip type: Travelled with friends
    • Value
    • Location
    • Service
Thank nlhroberts
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sercotel Rosellón, Owner at Sercotel Rosellon, responded to this reviewResponded May 3, 2023

Dear nlhroberts,

Thank you for leaving a review.

We are glad tp know that you enjoyed your stay with us. It's great to know that our staff was helpful.

We really hope to see you again very soon.

Best regards,

Jessica Lasser,
Sercotel Rosellon Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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