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I was very excited to spend a night at the hotel and was initially impressed by the room and the hotel generally, we went to the roof, and enjoyed the view, which was great. It all appeared to be heading for a pretty great evening, then it was time to eat in the restaurant.
We booked in for dinner at 7.30pm and were the first people in the restaurant. We were surprised at the lack of options on the menu (4 starters and 2 options for mains - a chicken burger and a beef burger, nothing particularly special or challenging)
We waited over 90 minutes to receive our starters. The person who was serving, who was clearly overworked and had too many tables was apologetic and brought out food over, he seemed like a nice guy, big shout out to him, the woman who was “working” with him was usefulness, and just moved around the restaurant not doing particularly much, talking to the mail waiter every now and then.
We then waited for our burgers, and wait we did. We left the restaurant at 10.15, having been forced to order food from a local restaurant, because the burgers showed no signs of coming, despite a request. We were told the burgers would be out in 2 minutes, when we informed the waiter we were leaving, they were not.
The restaurant was far from full, due to covid, so how it took so long for food not to arrive is a mystery. There genuinely couldn’t have been more than 20/25 burgers to cook, a big challenge in 3.5 hours.
Upon complaining to your Sales Manager who was working behind reception, I was informed that I was lucky I got the room for the price I had, due to covid and he seemed to be unsure of my query. I asked to speak with someone more senior, he pretty much refused to even put me in contact with anyone.
The Sales Manager, mid-way through our conversation, decided to pick up a call, with no word of warning or apology, and left me stood there for several minutes. This was genuinely the worst service I’ve ever received in a hotel.
The hotel was kind enough not to charge us for our pre-paid dinner or breakfast (we didn´t receive the dinner and based on that didn´t bother with breakfast) which was nice, but really the bare minimum.
I do understand we are in COVID times, but if you cannot operate your hotel, serve a starter and a main in nearly 4 and a half hours and then tell me I’m the lucky one for getting such a good deal, I’m not sure you should stay open.
Thanks again for the pretty disastrous stay. I´ll definitely not be recommending you to any of my friends/ family/ enemies
Date of stay: February 2021
Room Tip:Don´t eat in the restaurant.
Rooms
Cleanliness
Service
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Pau Casals, Marketing at Radisson Blu 1882 Hotel, Barcelona Sagrada Familia, responded to this review
Responded Mar 24, 2021
Dear ThomasDindyal,
We are really sorry that your experience was not up to your expectations and we truly understand your concerns. Please do accept our apologies for such inconveniences.
On the 14th of February we experienced an overwhelming demand at our restaurant. Given the situation in which restaurants in the city were closed, and with couples wanting to celebrate a special date,we had set up a closed menu precisely to be able to handle this excess of demand, but unfortunately the service was not up to our standards. We were aware of this fact soon enough but no quite to make it up during the service, this is why we made the decision of waving off all costs related to the dinner for those guests who received a service that we considered underwhelming ourselves. It is our duty to assume the consequences when thing do not turn out the way we expected.
When expressing your dissatisfaction with the service you received during dinner, our sales manager who happened to be at the front desk, was eager to waive off the cost for the dinner and any other restaurant services you had reserved and paid for because we truly understood that your experience was spoiled and we really felt sorry for that because it was totally against our will. However, we did not agree to offer any further discounts to the room rate as you requested because the room itself and the rest of the hotel services were fit for the purpose of the stay.
We want to reiterate our most sincere apologies for this misunderstanding and for not having been able to meet your expectations. We hope that the COVID situation will improve soon enough and allow us to get back to regular operations. And we do hope that you will grant us another chance to make it up to you then, so we can prove our true potential!
Sincerely,
Pau Casals Revenue Manager Hotel Barcelona 1882
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
All reviews sagrada familia great hotel rooftop pool would definitely stay here again perfect location front desk staff comfortable beds excellent stay hop on hop off bus around the corner park guell breakfast buffet coffee machine booked this hotel modern hotel min walk gothic quarter
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New hotel, modern and stylish. Amazing rooftop area with views of the Sagrada Familia. Contemporary decor in lobby area, very fresh! Good rooms, I am so glad the new establishments are using floorboards instead of carpets. I think it is much more hygienic. Room had all the luxuries needed to make a comfortable stay. Their breakfast and lunch and bar downstairs is just amazing, and they managed to create a little piece of green paradise, infact they have alot of plants scattered across the hotel. It is in the perfect location, few minutes to the major tourist sites and within walking distance you will find plenty of places to dine in. I would recommend this 110% and would stay here again!
Date of stay: October 2019
Value
Rooms
Service
Ask H S about Radisson Blu 1882 Hotel, Barcelona Sagrada Familia
3 Thank H S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Pau Casals, Marketing at Radisson Blu 1882 Hotel, Barcelona Sagrada Familia, responded to this reviewResponded October 23, 2020
Dear H S,
Thank you for taking your time to write such a lovely review.
We are happy to hear that you have injoyed your stay in Hotel Barcelona 1882 and that you found the room and the hotel location perfect for you.
Our staff works hard to fulfil the expectations of all the clients and it is always nice to hear that they have succeded. We will pass them your regards, they will be happy to know your opinion.
We hope to welcome you back really soon.
With our best wishes,
Pau Casals Revenue Manager
Report response as inappropriateThank you. We appreciate your input.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
This was my first ever time visiting Barcelona and this hotel was excellently located and made the whole trip. We visited in October and whilst the weather wasn't sunbathing weather we still had chance to enjoy the rooftop pool during the day as well as enjoying a drink on the terrace overlooking the Sagrada Familia at night. The room was beautifully decorated and all the little additions such as the quirky statuettes made it even more special, my only gripe was that the view overlooked a very industrial area, however this cannot be helped as it is a city centre hotel and not a beach front one. Overall this was a superb stay which I will recommend to everyone if I know they are travelling to Barcelona in future
Date of stay: October 2019
Location
Cleanliness
Service
Ask Z6024MUmarkl about Radisson Blu 1882 Hotel, Barcelona Sagrada Familia
2 Thank Z6024MUmarkl
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Pau Casals, Marketing at Radisson Blu 1882 Hotel, Barcelona Sagrada Familia, responded to this reviewResponded October 23, 2020
Dear z6024MUmarkl,
Thank you for such a nive review!
We are really glad to know that you have enjoyed our privilege location in the center of the city but in the quiet area of l'Eixample.
We are happy that you have enjoyed our hotel and swimming pool.
For us, is really important that all the Barcelona 1882 staff exceeded your expectations.
Will be a pleasure for us to welcome you again very soon,
With best regards,
Pau Casals Revenue Manager
Report response as inappropriateThank you. We appreciate your input.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
When looking for a nice getaway in Barcelona city center we were looking for a nice hotel with rooftop pool. The 1882 had much more to offer than that. Not only is it marvellous with a modern and nature inspired decoration, but it also has the most thoughtful staff (Yasmina always was looking for the best service for us) and commits to serious responsible tourism that is a value close to my heart. The pool and rooftop terrace are extremely nice and despite the time of the year we were able to enjoy the quiet clean and comfy outdoor area. The hotel takes safety seriously and had a thorough protocol in place that made us feel safe from the beginning to the end. I recommend to all Barcelona locals to book the hotel for a night or 2 and have some summer vibe away from the beach and the worries of covid. Would strongly recommend/want to come back
Date of stay: July 2020
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Ask clemd1711 about Radisson Blu 1882 Hotel, Barcelona Sagrada Familia
1 Thank clemd1711
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Pau Casals, Marketing at Radisson Blu 1882 Hotel, Barcelona Sagrada Familia, responded to this reviewResponded October 23, 2020
Dear Clemd1711,
Thank you for such a nive review!
We are really glad to know that you have enjoyed our privilege location in the center of the city but in the quiet area of l'Eixample.
We are happy that you have enjoyed our hotel, breakfast and swimming pool.
For us, is really important that all the Barcelona 1882 staff exceeded your expectations.
Will be a pleasure for us to welcome you again very soon,
With best regards,
Pau Casals Revenue Manager
Report response as inappropriateThank you. We appreciate your input.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
We’ve just arrived back after staying for 7 nights it was perfect very clean, modern and really nice decor! Perfect location maximum 15 min taxi to most places the bikes at the hotel you can rent are perfect we used them a few times really nice extra we wasn’t expecting. Pool area is really nice and comftable I would say good value for money. Friendly staff always, highly recommend this hotel and would defiantly like to come back!
Date of stay: July 2020
Trip type: Travelled as a couple
Ask ellielouiseh2020 about Radisson Blu 1882 Hotel, Barcelona Sagrada Familia
1 Thank ellielouiseh2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Pau Casals, Marketing at Radisson Blu 1882 Hotel, Barcelona Sagrada Familia, responded to this reviewResponded October 23, 2020
Dear Ellielouiseh2020,
Thank you for taking your time to write such a lovely review.
We are happy to hear that you have injoyed your stay in Hotel Barcelona 1882 and that you found the room and the hotel location perfect for you.
Our staff works hard to fulfil the expectations of all the clients and it is always nice to hear that they have succeded. We will pass them your regards, they will be happy to know your opinion.
We hope to welcome you back really soon.
With our best wishes,
Pau Casals Revenue Manager
Report response as inappropriateThank you. We appreciate your input.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
A real top class hotel in Barcelona! Excellent staff that will go the extra mile to make you feel at home. Quallity breakfast and on the top level of the hotel a view on Sagrada Familia (nice to take pictures) The hotel is very clean and on walking distance of the metro (Sagraga familia is closest) - 10 min from town centre. I will go back next year 2021 for sure.
Date of stay: November 2019
Location
Sleep Quality
Service
Ask frankvS5554EN about Radisson Blu 1882 Hotel, Barcelona Sagrada Familia
1 Thank frankvS5554EN
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Pau Casals, Marketing at Radisson Blu 1882 Hotel, Barcelona Sagrada Familia, responded to this reviewResponded July 30, 2020
Dear FrankvS5554EN,
Thank you for such a nice review!
We are really happy to know that you have enjoyed our privilege location, thinking that is the best option in the city.
All the Barcelona 1882 staff work hard every day in order to make you feel at home.
We hope to have the opportunity to welcome you very soon,
Best regards,
Pau Casals Revenue Manager
Report response as inappropriateThank you. We appreciate your input.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
