We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Lowest prices for your stay
Booking.com
C$387
No prepayment needed
Expedia.com
C$387
Get rewarded with One Key
Hotels.com
C$387
Get rewarded with One Key
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Brianando
San Francisco, California

Cathedral view bait and switch to dumpster view on 1st floor with agoda

Review of H10 Madison
Reviewed Aug 11, 2021via mobile
I’m giving this hotel a low rating because somehow between h10 and agoda there was a bait and switch where the cathedral room turned out to be a loud room on the first floor with a view of a garbage dumpster that was unloaded by a very large and loud garbage truck several times even during the night.

The hotel staff was not sympathetic with my situation either during my arrival or after realizing their was a mix up. They took no responsibility whereas I would expect a high end hotel to sort it out on the guest’s behalf.

Agoda was actually helpful and didn’t blame the hotel. Ultimately, the hotel and agoda agreed to refund two nights since the room I tried to book wasn’t available but it took a bunch of calls to agoda and almost zero help from h10.

Hotels like h10 act like their victims of agoda but in truth agoda is helping them sell their inventory and it’s not good hospitality for the hotel to put the onus back onto the customer to deal with such a mix up. they’re willing participants in such booking channels and should help guests out.

I will say the room was very, very nice and I did sleep very well despite a lot of initial noise from the aforementioned procession of nocturnal garbage trucks. The lobby was gorgeous and had beautiful art. The location is great too. If you’re a light sleeper be sure to book cathedral view or bring earplugs. If you’re booking through a channel like agoda, a call ahead to confirm what you booked is what you’ll get is advised.
Date of stay: August 2021
Trip type: Travelled solo
Problem with this review?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Comerc Madison, Director General at H10 Madison, responded to this review
Responded Aug 25, 2021
Dear Brianando,

Thank you very much for your review and comments,

We inform that the room you booked (classic Barcelona room) with us had a street view as correctly specified on Agoda.com and not a cathedral view, the cathedral room is another type of room in which we were fullybooked during your stay.

I remember you also that we gave you the option to change your room to a higher floor but you took the decision to leave our hotel and we did allow the free of charge of the rest of your stay.

However we are in the regret to know that we didn´t met your expectation and we hope to have the chance to welcome you back for your next stay in Barcelona,

We remain at your disposal,

Best regards,

Rodolphe Pottier,
Front Desk Manager.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Nearby Hotels
2.6 km from H10 Madison
Restaurant
Bar/Lounge
Salón
1.8 km from H10 Madison
Free Wifi
Bar/Lounge
2.0 km from H10 Madison
Free Wifi
Pool
0.7 km from H10 Madison
Pool
Room service
0.9 km from H10 Madison
Free Wifi
0.7 km from H10 Madison
Free Wifi
Bar/Lounge
8.3 km from H10 Madison
Free Wifi
Pool
The White Hall
1.8 km from H10 Madison
Free Wifi
Pool
View more hotels in Barcelona
Reviews (1,248)
Filter reviews
1,248 results
Traveller rating
1,102
110
23
6
7
Traveller type
Time of year
LanguageAll languages
More languages
Traveller rating
1,102
110
23
6
7
Show reviews that mention
All reviews rooftop bar gothic quarter double shower barcelona cathedral great location wonderful hotel coffee machine highly recommend this hotel front desk staff plunge pool junior suite would definitely stay here again small pool walking distance picasso museum tapas walked everywhere
Selected filters
Filter
Updating list...
413 - 418 of 1,248 reviews
Reviewed August 10, 2021

My girlfriend & I stayed here during our time in Barcelona and this hotel well beyond exceeded our expectations!

We were recommended the hotel by a close friend who had stayed here about a month prior. Upon arrival Reuben at reception greeted us with open arms, great restaurant recommendations and first class service. The rooms were chic with a double balcony providing great views of the Barcelona Cathedral. There is a rooftop pool and bar providing surreal 360 degree views of the Gothic Quarter and surrounding areas. We enjoyed some light snacks and cocktails one afternoon after spending the day running around the city. I would also note the hotel is in the best location -- under 10 min drive to the beach, ~10 min walk to El Born and ~15 min subway/metro to Las Rambles.

We will definitely be retuning to stay here our next time in Barcelona!

Date of stay: July 2021
    • Value
    • Sleep Quality
    • Service
Thank Q4355CZjonathana
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Comerc Madison, Director General at H10 Madison, responded to this reviewResponded September 6, 2021

Dear Q4355CZjonathana,
Thank you sharing this great review of your recent stay at H10 Madison.
We look forward to have the pleasure of welcoming you back soon!
With my warmest regards.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed August 6, 2021

Recently stayed here for 6 nights as a couple and we really enjoyed it a lot!

We received a great welcome from Ruben and were upgraded to a lovely junior suite because we are H10 class members. Also received a bottle of cava in the room and in the bar, thank you!

The room was large, clean and the bathroom spacious and with a nice shower, and of course with nice Rituals toiletries! Bed was really comfortable too. AC worked well (this is very important for us). Even though the room was facing the street, it was also quiet at night.

Rooftop great! The pool is more than big enough and it was so nice that they kept it open until midnight (nothing better than a late night dip). The bar area is also large, cosy and the service quick and efficient. Chillout music was nice and added to the atmosphere.

Breakfast was good, but obviously a bit more limited than usual (pastries were a bit boring, very limited cheeses, no smoked salmon or cava as you would expect in a hotel like this). To be honest it became a bit boring after a few days even though the a la carte options were decent enough. Nespresso machines were often out of order, a bit annoying. The only downside to our stay actually...

The location was great and for the first time ever we didn't need to take the metro once during our stay (we have visited Barcelona many times and will make sure to stay in the same area and/or hotel next time).

Hotel decor is beautiful, a lovely eclectic mix of vintage and design pieces.

We will return!

Date of stay: July 2021
    • Value
    • Sleep Quality
    • Service
6  Thank Delectatio
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Comerc Madison, Director General at H10 Madison, responded to this reviewResponded September 6, 2021

Dear Delectatio,
We would like to thank you for sharing your opinion about our hotel.
It is very pleasing to know that your stay with us has been a nice experience.
We are looking forward to welcome you again soon.
Kind regards.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed July 28, 2021 via mobile

One of the best hotel stays we have ever had!
Reuben & Roodolphe at reception made us feel like we were at home!
They went above and beyond to make our stay special!
Cava and chocolate covered strawberries to the room to really make our honeymoon amazing!
The bed was the biggest bed I've ever slept in, super comfy!
The shower was big, powerful and a waterfall shower head!
Rooftop was amazing, food & drinks by the pool overlooking cathedral! Very chilled out vibe, relaxing music!
Thanks for everything, we will be back!

Date of stay: July 2021
Trip type: Travelled as a couple
1  Thank floody2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Comerc Madison, Director General at H10 Madison, responded to this reviewResponded August 4, 2021

Dear floody2017,
Thank you for sharing your experience at the H10 Madison hotel.
We're very happy to know that you loved the hotel and that our staff took care of you so well.
Be sure we'll pass on the message to our team.
We hope to see you back soon to our hotel.

Best regards.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed July 21, 2021 via mobile

Great hotel all around. Very friendly and accomodating staff. As an example we asked if we could use a gym and they gave us a day pass to a super upscale gym for free.
We had a twin bed room which was very clean, great shower with very good water pressure. Only critique would be that the twin beds were a bit small and not on the same level as the rest of the hotel.
Rooftop terrace was great, pool is not that big - you’re not swimming laps - but very nice to get cooled down in the middle of the city.
Location is very good, we loved the Gothic quarter around it with a lot of good restaurants.
Very much recommended.

Date of stay: June 2021
Trip type: Travelled with friends
Thank SanderDK
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Comerc Madison, Director General at H10 Madison, responded to this reviewResponded August 4, 2021

Dear SanderDK,
Thank you for your opinion of our Hotel!
We are delighted to see that our service met your expectations.
I hope that our Hotel will be your choice in your next visit to Barcelona again.
See you soon!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed July 20, 2021

I stayed 6 nights at this hotel during my recent city-trip to Barcelona. The location of the hotel is perfect. It is close to a subway station and bus lines. The old quarter around the hotel is beautiful with many restaurants and shops. The cathedral is merely steps away.
The hotel room I had – a deluxe double – was spacious and nicely furnished with a comfortable bed, couch table and chairs. It had a Nespresso machine, save and small closet for hanging clothes. I requested a quiet room so I had no view. The bathroom was also very big and bright. Each day you get a bottle of water for free. The breakfast, which I had included in my booking, is really worth the extra price. It had a good selection at the buffet, plus you got a basket of breads at your table and could order freshly cooked items as well. The staff in the restaurant is friendly and efficient.
The staff at the front desk were really nice and very helpful in giving directions or printing out travel documents.
I used the rooftop bar which is a nice place to sip a glass of wine after a busy day of sightseeing.
All Covid measures were met and I felt completely safe at the hotel.
I would definitely recommend this hotel and would book again, should I ever travel to Barcelona again.

Date of stay: June 2021
    • Value
    • Cleanliness
    • Service
1  Thank Andrea S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Comerc Madison, Director General at H10 Madison, responded to this reviewResponded August 4, 2021

Dear Andrea S,
We really appreciate your great review about our hotel.
We are really glad you enjoyed your stay in Barcelona and we hope to see you very soon.
Kind regards from all the team,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews