We have spent 4 days in this gorgeous hotel. The reception staff (Pedro if I remember well) was always smiling, helpful & friendly. Each time you enter the lobby (be it from the elevator or from outside) you get a welcoming smile and "Good afternoon", "Ola", "Good night". My partner is in a wheelchair and without having to ask (or having booked it) we have received an adapted room for people with disabilities, which I thought was very nice.
The room was clean and spacious for a city hotel. Even though we we located next to the elevator (which I personally do not like) we have not had any problems with noise coming from outside or the corridor. The rooms seem very soundproof!
Breakfast was included in our package, so there was a decent buffet and you could get "A la carte" dishes without any surcharge. I like this idea of sustainability, this way eggs, bacon, waffles, pancakes, ... which have not been eaten will not need to be thrown away. Breakfast also included freshly squeezed orange juice & cava. A big thanks to the restaurant personnel (name I have remembered are Jesus & Judith) for making us feel welcome & remembering what we wanted to drink during breakfast :)
The rooftop bar/swimming pool area was also very clean. Even though it was only end of February-early March, sitting there in the sun with a drink & some 'nibbles' was a nice way to end our stay there. The personnel there was also very friendly! They seemed surprised that we had folded the grey blankets & returned them to them after we had used them & that we had replaced the beds where they were (we had moved them to get some more sunshine :-) )
The hotel is not cheap, but it's worth it's money.
Maybe one little 'disappointment' We were there for my partner's 50th birthday (last november), it was passed on to the hotel by our travel agency & was on our hotel voucher - so maybe we had expected to get some drink in the room as little gift, but again, that's just a detail and will not affect the way we think about the hotel.