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sean_and_emily
Henderson, Nevada

Nice hotel, not 5* to me

Review of ABaC Hotel
Reviewed Sep 22, 2023
Generally a very nice hotel. Especially the bathtub area was great. It is in a residential area, very safe. It is a small hotel, only 15 rooms, The entire staff was very friendly. The main general criticism was that it seemed to be a restaurant first, hotel 2nd. Also, the only dinner restaurant was a prix-fix menu, more than $300 per person. Would expect more choices. The specific criticism: I asked front desk if there was English speaking news channel on TV. Now, we generally go to bed early. The gentleman at the front desk offered to come to our room to set it up. It was about 9:30 pm and my wife was in bed already. After 15 to 20 minutes, he couldn't figure out how to get any channel, English or Spanish, on the tv. He said he was sending someone else up, and about 15 minutes later, a woman came up. After about 10 minutes, she called someone else who came up about 10 minutes later, and got the TV channels on after about 15 minutes. They immediately left, with a Spanish speaking station on. We scrolled through about 70 to 80 channels, and while there were two or three channels playing movies in English, we found no news stations.
Date of stay: September 2023
Trip type: Travelled with family
Value
Location
Service
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Customer Care, Atención al cliente/recepción at ABaC Hotel, responded to this review
Responded Sep 27, 2023
We are truly sorry to hear that we did not achieve your complete satisfaction this time, as we work hard every day.
Please, believe that we will never say or do anything consciously to make any guest feel disappointed, we did all we had in our hands to make you change your perception, we truly believe that it only took 15 minutes from our side, and we ask our apologies once again, but we did not have any notice about your preferences on channel, as we had only your request of English ones and that's what we did.
Of course, we are taking note of all your comments and have forwarded them to the relevant department heads for their due consideration and action.
We hope to have another opportunity one day soon.

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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1 - 6 of 683 reviews
Reviewed August 23, 2023

This hotel is quite amazing. We were only able to spend one night here but it was a fantastic experience.
It is an ultra modern hotel with superb fixtures and fittings. It was all so very comfortable. The suite was huge and a further huge outdoor terrace.
It is in a lovely area of Barcelona . The excellent breakfast was served on a delightful terrace. The staff were very welcoming and helpful. A thoroughly first class, 5 star experience.

Date of stay: August 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank wendyamp
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Customer Care, Atención al cliente/recepción at ABaC Hotel, responded to this reviewResponded September 3, 2023

Thank you very much for this positive review. We are delighted that you enjoyed your stay with us and appreciate your kind comments about our team who work hard to ensure that we deliver the best service and always meet your expectations. Our guests' satisfaction is our highest reward. It's also great to know that our location was ideal for you. We hope to have the occasion to welcome you back. Best wishes,

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Reviewed August 4, 2022 via mobile

Beautiful hotel with great staff.
The experience is amazing already from the moment you walk in the lobby.
the staff is friendly and professional.
The lobby is beautiful.
The room is just amazing.
I love the breakfast and i love the restaurant abac

Date of stay: August 2022
Trip type: Travelled on business
Thank BlueCay
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jenniffer Morrell, Atención al cliente/recepción at ABaC Hotel, responded to this reviewResponded August 11, 2022

Thank you for choosing us for your trip to Barcelona.
We are happy to hear that you thoroughly enjoyed your stay and our services. For us, your comments are very important because it tips other travelers around the world in getting to know us much better.
Hoping to see you soon and give you a very warm welcome.

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Reviewed May 24, 2022 via mobile

Thanks to a family event and also the Formula 1 Grand Prix of Barcelona , we decided to stay at ABaC with my wife and our two sons .

Located in a very quiet and charming area of Barcelona, this “Boutique hotel “is very elegant.

And let’s start by mentioning how much the staff is extremely kind, professional,efficient with a lot of empathy for guests.

From the moment you arrive at the hotel,you feel privileged and cared..
We selected Deluxe rooms, very wide, well-equipped, with a modern design.All details are really very well anticipated.…
The Spa is very elegant ,and we experienced very good relaxing massages.

We previously booked the dinner at the 3 Stars Michelin restaurant of the hotel.
A fantastic epicurean experience,with surprising mixed flavors, a deep attention to cooking,and the use of unique local ingredients.

So everything was fabulous and far beyond our most optimistic expectations !

It took me time to find out some points to improve and really thinking about it I would just mention that the restaurant should adopt a dress code policy for guests.

Even if the key point is what you discover in your plates ,which in this case was really unbelievable, having dinner with some ( only some ) other tables where people come in blue jeans,sneakers, « Hawaiian » short sleeves style shirts is not what I expect in a 3 stars hotels.

Usually at this level, Business casual, or jackets are required…I’m not stating that suits and ties should be mandatory , but there should be a minimum ,specified in advance to guests…If there is not a minimum of respect for the other guests and employees, what can we expect in the future? People coming to dinner in Bermuda’s?

Once again, it took me a lot of efforts to highlight a point of improvement but I believe that this should be considered by the restaurant owners …

If you have the chance to visit this fantastic city of Barcelona, DO NOT miss the opportunity to stay at ABaC, enjoy the dinner and …relax..

We will do our best to be back again and again….

P.S: quite sad to have seen Charles Leclerc stopped while leading a fantastic race on the Ferrari ,because of an unexpected engine failure….But He will be back stronger ! 💪

Date of stay: May 2022
Trip type: Travelled with family
1  Thank Marcogig61
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jenniffer Morrell, Atención al cliente/recepción at ABaC Hotel, responded to this reviewResponded June 13, 2022

Dear Mr. Margogig61,

First of all, we appreciate the time taken to share your most sincere opinion after your stay in our hotel.
We are glad to know that you have fully enjoyed your stay and we thank you for your comments to improve our restaurant!
For us will be an honor to welcome you back one day in the near future.
P.D: Yes!! a shame he did not make it, but for sure he will come back stronger.💪

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Reviewed March 1, 2022 via mobile

We can definitely recommend this hotel. The Deluxe room ist really nice, there‘s enough space, has a samsung speaker, smart tv, a shower, a bathtub… We also really liked Irene from the reception, she showed us the hotel and gave all the necessery information.
Spa is small but nice. The gym was somewhat disappointing though.

Date of stay: February 2022
Trip type: Travelled as a couple
Thank LarryVogel
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jenniffer Morrell, Atención al cliente/recepción at ABaC Hotel, responded to this reviewResponded April 10, 2022

We appreciate your kind comments about your stay and from Irene, which she is happy to know. :)
Your swift feedback will be helpful for future guests.
Best regards,
Jem
Customer Care

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Reviewed January 12, 2022

Our reception was efficient and welcoming. The room and the spa facilities are superb. There is excellent attention to detail. Covid precautions were properly adhered to and public areas were exceptionally clean. The patio restaurant had limited options and the staff there less attentive than elsewhere in the hotel. Parking facilities were also very welcome as there is no easily accessible parking nearby.

Date of stay: August 2021
1  Thank meg f
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jenniffer Morrell, Atención al cliente/recepción at ABaC Hotel, responded to this reviewResponded January 15, 2022

We appreciate your kind comments from your recent stay with us. We work hard every day to make our guests' experiences, unforgettable, and your words make us believe we are on the right path.
See you soon,
Jem
Customer Care

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