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Mike H
Malvern Hills, United Kingdom

Good but not great, room for improvement

Review of Room Mate Anna
Reviewed Apr 2, 2024via mobile
We stayed as a family of 4, 2 adults, 2 young kids in a “family room” which was advertised as basically 2 connecting rooms connected by a mini hallway.

Unfortunately the room we had did not match the description - we had the two bedrooms but instead of one queen/king bed and one room with twin beds, we had two rooms with double beds in. This is no good for a family of four with young kids - they were never going to easily share a double bed and not wake each other up. When asked, the staff admitted there was only one family room in the whole hotel with double and twin configuration. Disappointing.

Staff were very friendly, and tried to help where they could - the ladies running the breakfast room were especially lovely, taking time to say hello to our kids each morning and even gave them a few extra bits - fresh baked treats etc.

The location is good, close to all of the major attractions and near enough some good shops and restaurants.

The hotel is generally quiet, and the air conditioning functions well.

The rooms on first glance were well appointed, but we realised a couple of days in the coffee/tea facilities weren’t great, and the water was not refreshed after the initial bottle on arrival. It just felt a little lack of TLC for the price - cleaning was adequate not great each day, and the room service we tried on the first day was pretty poor.

It’s a shame, because the hotel has the potential to be a real hidden gem - their counterparts in Malaga who we have stayed with have everything down much better.
Date of stay: April 2024
Trip type: Travelled with family
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Gabriel Estirado Monleon, Guest Services / Front Office at Room Mate Anna, responded to this review
Responded Apr 22, 2024
Dear guest,

Thank you so much for sharing with us your experience at Room Mate Anna. It was a pleasure welcoming you to our hotel! We are pleased to know that your stay with us was great for you. We are glad to know that you enjoyed the breakfast, the location, and all the hotel in general. We really appreciate all your comments and words, the positive ones give us strength and power to keep working and the suggestions and complaints are opportunities for us to improve our service and try to offer an excellent service to our guests.
We look forward to welcoming you back on your next visit to Barcelona.
Best regards
Gabriela Delgado
Front Desk Agent
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed April 2, 2024 via mobile

Really nice stay with the guys at Hotel Room Mate Anna Barcelona. A special mention to reception staff and the breakfast team. Lovely roof top bar and the rooms and service are 1st class. A great little "speak easy" restaurant wirh live music in the basement (but keep it quiet!) Would definitely visit again x

Room tip: Bring your wallet the hotel is next to the "nice shops"
Date of stay: April 2024
Trip type: Travelled as a couple
Thank coatsy247
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Gabriel Estirado Monleon, Guest Services / Front Office at Room Mate Anna, responded to this reviewResponded April 22, 2024

Dear guest,

Thank you for trusting in Room Mate Anna and for taking the time to share your experience with the rest of the travelers. We are very glad you enjoyed your stay and the fact you mentioned the kindness of our staff and the location of the hotel. We are really happy to see a satisfied guest leaving our hotel and we hope to welcome you once again very soon.
Best regards,

Gabriela Delgado
Front Desk Agent

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed February 28, 2024

We were delighted with this hotel during our mini break. We were welcomed at reception mid morning but it was not a problem seemingly to staff. Our luggage was stored and we were offered somewhere to change if needed.

Our room was clean and comfortable along with being very quiet too.

Breakfasts were superb so much choice and replaced throughout the time we were in the restaurant- special mention has to go to Marta who was welcoming and always busy ensuring tables were cleared and food replenished

We would throughly recommend this hotel for its comfort along with how central it is to sightseeing places and restaurants to eat in.

Thank you

Date of stay: February 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Sue P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Gabriel Estirado Monleon, Guest Services / Front Office at Room Mate Anna, responded to this reviewResponded April 22, 2024

Dear guest,

Thank you for trusting in Room Mate Anna and for taking the time to share your experience with the rest of the travelers. We are very glad you enjoyed your stay and the fact you mentioned the kindness of our staff and the location of the hotel. We are really happy to see a satisfied guest leaving our hotel and we hope to welcome you once again very soon.
Best regards,

Gabriela Delgado
Front Desk Agent

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed February 26, 2024 via mobile

Incredibly friendly and helpful staff. The room was very comfortable, clean and quiet but with odd red and black decor. The bed was so comfortable I should have asked what kind of mattress it was. Location is excellent right in the middle of the places we wanted to visit and easy to reach by bus or metro.

Date of stay: February 2024
Trip type: Travelled as a couple
Thank WorldBirderMichigan_
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Gabriel Estirado Monleon, Guest Services / Front Office at Room Mate Anna, responded to this reviewResponded April 22, 2024

Dear guest,

Thank you for trusting in Room Mate Anna and for taking the time to share your experience with the rest of the travelers. We are very glad you enjoyed your stay and the fact you mentioned the kindness of our staff and the location of the hotel. We are really happy to see a satisfied guest leaving our hotel and we hope to welcome you once again very soon.
Best regards,

Gabriela Delgado
FRONT DESK AGENT

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed November 14, 2023

Positives: Nice Decor, Clean, Good Location Quiet, Good Breakfast
Negatives: Except for 2 other rooms of the hundreds of rooms I have stayed in over the years, only 2 were equal or smaller.
The fee I paid was ridiculously high. while I was waiting to check in a potential guest was offered a room at less than half the cost. when I approached the clerk about his , she said I was stuck with the higher price . I expected this, but most good hotels would have at least upgraded me , particularly when the hotel was half empty as this one was.

Room tip: Don't get standard room
Date of stay: October 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank windjay
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Gabriel Estirado Monleon, Guest Services / Front Office at Room Mate Anna, responded to this reviewResponded November 15, 2023

Dear Windjay,

First of all I would like to thank you for staying in Room Mate Anna during your visit to Barcelona. I hope you enjoyed your time in our beautiful city.

I feel sad about not fulfilling your expectation or needs in terms of the room size. The rate is always adapted to our hotel category, location and demand in the city (events, concerts, congresses etc). When the rate is non-refundable, we are not able to modify it but of course, when we can, we offer upgrades at a discounted supplement. In your case I do not know the exact dates you stayed with us but in our hotel we have high occupancies so I do not agree that the hotel was half empty.

Should you need any further information or assistance, I remain at your entire disposal.

Kind regards,

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Reviewed November 5, 2023 via mobile

This was a wonderful surprise as we had never heard of this hotel chain before. The location was great- Starbucks next door, Casa Batilo across the street, and many good restaurant options nearby. It was easy walking to so many different parts of the city.
The staff couldn’t have been nicer and more helpful. We had breakfast every day at the hotel and were very pleased with the food. It was managed by a very hard working woman who kept everything clean, refilled and remembered us each day. Lots of variety for everyone.
The rooftop also had a pool area and nice bar/restaurant which was appreciated after a long day of touring. Rooms were all modern and very clean.
We opted to do a private tour from ‘ orange donut tours.com’ as we did not have much time in the city. We did an 8 hour tour and were picked up at the hotel by our driver Christina and guide Guillum. It was an amazing day covering much of the city including Gaudi and his buildings. We did not have to wait on all the very long tourist lines and Christina was always nearby with the car.
I look forward to returning to Barcelona someday and would stay at the same hotel.

Date of stay: September 2023
Trip type: Travelled with friends
Thank YankeeGirlHiltonHead
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Gabriel Estirado Monleon, Guest Services / Front Office at Room Mate Anna, responded to this reviewResponded November 15, 2023

Dear YankeeGirlHIltonHead,

Thank you indeed for your nice review, we feel flattered after reading how you felt staying at our property, the customer service is our main goal and we are extremely happy to achieve your expectations.

We hope to see you again soon

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