A decidedly mixed experience. In general I like this hotel a lot for its location and friendliness. But the rooms are just super tired and old and in this day and age how do you have no plug for your phone near the bed. That just needs to be fixed. The bar at the hotel which doubles as the lounge is super nice.
Dear Joelanmtp
Thank you so much for your review, so pleased you enjoyed the friendliness of the team, I will make sure to share this with everyone. I am pleased you also enjoyed our lounge in The Pickled Hen. I have made a note of your other feedback thank you for sharing.
Kind regards
Stephanie - GM
As Titanium members, we were excited to get a “suite” upgrade, which meant two double beds. However, we were originally offered a room on the 1st floor and had to ask for higher. We were given a cramped room on the 5th floor. Finally, Annemarie took over and took care of us and got us a nice room on the 9th floor. Note that the rooms were only partially renovated, still have the old furniture and headboards, which are showing there wear. Best part of the hotel was the staff, especially at the Pickled Hen. Except for the original guy at check in, everyone was so nice and helpful. Cleaning crew needs a little more training. We like the location as it’s close to two tube stops and easy walk or bike to Hyde Park and many sights.
Dear TWAbrat63
Thank you so much for your review, I am pleased to read that Anna Maria, looked after you the way she did, and very sorry to here that your initial experience did not meet your expectation, and that Anna Maria was able to find a larger room.
Pleased to hear that the rest of the team met your expectation especially in the Pickled Hen, I will certainly share this great feedback with the team. Glad to read that you also made the most of our convenient location.
Hope to have the pleasure to welcome you back soon.
Regards
Stephanie - GM
A one night stay before traveling back to the US. Arrived late evening but had put requests for certain toiletry items via the Marriott app during the reservation. Was quickly checked in and was in my room within a few minutes. Room was a little tired and could do with some renovations, but overall was clean and the bed was comfortable. Unfortunately the requested toiletry items were not in the room and after a couple of attempts was able to speak to the front desk who said they would get the items to me but they never appeared. I left early morning to get to Paddington.
Dear NatsDad
Thank you for your review and for choosing to stay with us prior to your travel back to the US and very sorry to hear that the team did not arrange for the requested toiletry items. Please accept my sincere apology if the team did not get these for you later on also. I trust thought that you made the most of our convenient location.
Hope to have the pleasure to welcome you back on a future visit.
Kind regards
Stéphanie - GM
We were in London for the Farnborough Air Show and stayed at the Marriott Marble Arch. I have to say from the GM to the front door attendant, all the staff were helpful, attentive and polite. As I travel a lot, both domestically and internationally, it is a joy to have a hotel ‘team’ you can count on. My congrats to GM Stephanie, and her entire team!
Dear Donp302
Thank you so much for your lovely review, delighted to hear that you had a fabulous time in our company during the Farnborough Air Show.
I will certainly share your feedback with the team.
Hope to have the pleasure of welcoming you back soon.
Regards
Stephanie - GM
Stayed for two nights as a couple in a standard room. The location is excellent, really close to Hyde Park and Marble Arch, plus some lovely local hostelries tucked away behind the business of Oxford Street. The room was probably due for a refurb, but it was clean, the bed was really comfy and the shower was really strong. We ate lunch there when we arrived, which was lovely and breakfast too which offered a huge choice from the buffet. All the staff I met were polite and very helpful, doing things like offering extra bottles of water to help recover from the heat. I didn't see the gym facilities, but it was so close to Hyde Park I went for a run around that instead. I would definitely recommend staying there.
Dear koh256
Thank you so much for your lovely review, so pleased that you made the most of our fantastic location, and you made use of Hyde Park for your daily exercise.
I will certainly lu share the feedback with the team. Once again thank you and we look forward to welcoming you again soon.
Regards
Stéphanie
