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About
5.0
#53 of 1,142 hotels in London
Location
Cleanliness
Service
Value
This award is our highest recognition and is presented annually to the top 1% of businesses across select categories.
Canopy by Hilton London City is an impressive new hotel located in one of Europe’s trendiest urban areas, London’s East End. The neighbourhood is an eclectic and vibrant place filled with iconic landmarks, culture and magnificent modern architecture. The Tower of London and Tower Bridge are amongst the most visited attractions in London and can be reached within 5 minutes.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
This summary was created by AI, based on recent reviews.
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The Canopy by Hilton London City is lauded for its modern design and vibrant atmosphere, complete with celebratory decorations and thoughtful amenities. Guests appreciate the hotel's cleanliness and the attentive service provided by friendly staff.
Its prime location with convenient access to London's attractions is a highlight, as are the extensive amenities, including a rooftop bar and eco-friendly features. However, some guests feel the hotel does not offer good value, with criticisms of overpriced services and occasional room noise and maintenance issues.
Location
Convenient
Atmosphere
Stylish
Rooms
Modern
Value
Expensive
Cleanliness
Mixed
Noise level
Mixed
Service
Attentive
Amenities
Top-notch
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We stayed 3 nights Reception - friendly and efficient . Room was ready an hour early Good location - near Tower of London. Good bus / tube location Room - lovely , spacious , quiet , great shower Great tv Comfy bed - would really have expected king size as standard in this type of hotel Our view was not good either Excellent shower Towels - 1 x bathsheet each & 1 x hand towel I would have liked a medium for hair Good hairdryer Good tea & coffee . Biscuits only there on first day. Breakfast - excellent quality . All staff members friendly and polite. I saw a chef going out of his way to make a little boy something not on the menu . Bar - relaxing and comfortable. Expensive like you’d expect . In the lift it says Roofbar but it’s not open yet . All in all excellent stay - would book again.
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Date of stay: August 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Relations Team, Guest Services / Front Office at Canopy by Hilton London City
Responded Oct 20, 2022
What an EPIC review to read !! Thank you for taking the time to share your review @Sandgrownun999. We are pleased to see that you had a positive overall experience and that we were able to meet your expectations. I am ecstatic that you found so many things to love about our Canopy By Hilton. We are delighted to hear that you enjoyed our property and service, especially St. Claire Bar and our great breakfast. Our Rooftop Bar, Florattica, is planned to be opened later this year, I hope you will enjoy it on your next stay! Thank you for staying with us; there is no better compliment than a return visit. Positively yours, Lidia Camacho Guest Relations Manager
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Just outside the congestion zone, you can park at Minories Car Park very reasonably. The hotel is new, decorated in soothing materials and colours that are easy on the eyes. The staff are excellent - a particular shout out goes to the night staff, who went above and beyond with drinks and Pizzas at 3:30am in the morning. Breakfast was cook-to-order English of a very high standard. I would happily return again.
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Date of stay: January 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Lara Bandaranayake, Guest Services / Front Office at Canopy by Hilton London City
Responded Feb 2, 2022
Thank you so much for this EPIC review and rating @davidvU5727JB! We are so happy that you enjoyed your stay. Thank you so much for your lovely comments about our Enthusiasts and the hotel overall. We do hope that you will stay with us again.
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Stayed here for 3 nights for an anniversary celebration and the staff went above and beyond to make us feel welcome throughout our trip with thoughtful touches, great hospitality and care.
Liam on the front desk was a particular highlight and managed to get a laugh out of two weary travellers upon arrival. You can tell that everyone is excited to be working in this new property and thats quite a lovely feeling when all the staff can't do enough for you because they love their new hotel too!
The hotel itself is impressive - lovely decor, spotlessly clean common areas and very well polished. There are a number of pieces of art both in the lobby, in the corridors and even in the room if that is your thing.
I'm a big fan of the fact the rooms come with a refillable glass bottle and there are filtered water taps and ice machines on each floor to reduce plastic usage.
The rooms have really comfortable beds and blackout blinds to keep the lights and noises from entering your room.
We tried some of the food and cocktails at the coffee shop/bar in the lobby - everything was nicely presented and tasty. We appreciated the fact there were a number of vegan options to try. There was also non dairy milk and vegan cheese available at breakfast (vegan cheese by request from the staff).
With this being a new hotel there are a few niggles that need to be ironed out- first one was in relation to the AC control panel in the room. For some reason, despite turning the AC off, it would turn itself back on in the middle of the night without fail. The backlight for the AC control panel also stayed on even when the lights were off which could be distracting to light sleepers as it is by the bed.
The second was a bit less pleasant and involved a transparent band aid/plaster from a previous guest being found stuck to the floor in the room we stayed in. Admittedly it was well camouflaged on the pale floors and these things happen but it was a bit icky. Apart from that the room was clean and tidy.
Overall, I'd be happy to stay again in this hotel and this is mainly down to the fantastic staff!
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Date of stay: November 2021
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Soraiya Sal, Guest Services / Front Office at Canopy by Hilton London City
Responded Nov 16, 2021
Thank you for your thorough and lovely response, oh-noes! We're thrilled to hear you had an enjoyable experience at our new hotel. We're very excited to open the first Canopy in the UK. As for the AC and housekeeping feedback, we've notified the relevant areas. We strive to provide a comfortable and sustainable experience for all guests. We also aim to incorporate East London's unique culture, design and food into our hotel's offering. We'll be sure to pass on your compliments onto Liam and the rest of our collaborative. Thanks again for your high rating. We hope to see you again soon! Positively yours,
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We stayed for more than 13 nights in May 2022. The good points- The front of office managers were mostly stellar in terms of handling our every concern and waiving of charges to make up for shortcomings in other areas. The food at the restaurant was delicious and the location was alright once you got your bearings. I had chosen the hotel specifically because it was new, and appreciated the clean modern furnishings, good gym facilities and vibrant feel. The aircon issue was less of an issue given the lower temps in May. The hotel was generous with extra toiletries when requested and refilling nespresso capsules. Laundry was very well done and room service staff very friendly and efficient.
However, what has prompted me to leave a less than 5 star review is the lack of response on some legitimate queries which has to some extent undone an otherwise good impression. It is illogical for the hotel to extend apologies for other customers' reviews relating to the eggs at breakfast but pretending that they didn't receive my emails.
Firstly the picture of the suite clearly didn't match the actual room (there was one more window in the website picture) and the hotel hasn't bothered to reply to me.
There was also no complimentary beverage "manager reception" and bathrobes and slippers for part of the stay, despite being stated features on the site.
Secondly, throughout our long stay, we had requested for the bed not to be made as that was where we kept clean clothes during a trip where we packed light. However despite many many messages and discussions with nearly every member of the hotel's FOH and Housekeeping staff, time and time again we would come back to the clothes cast onto the dirty sofa. It became stressful and farcical and one wondered if Housekeeping was sending a message to me. There was also one day where a dirty cloth was left on the table and on the bed, right after I told them of my preference to leave the bed alone.
As mentioned, FOH waived many laundry charges to compensate for this but on the last weekend before we left, this did not help as the laundry service was closed on weekends.
One thing that was disappointing was the lack of response after we checked out, despite numerous emails sent.
Decided to leave this review given that others have complained about far less, and the hotel always gives the impression that it will respond but hasn't after 2 months. While the pricing isn't the most expensive, as others have mentioned this is not exactly a budget option given the location (Far away from the main attractions and transportation nodes).
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Date of stay: May 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Relations Team, Guest Services / Front Office at Canopy by Hilton London City
Responded Jun 29, 2022
@emmalS1556CK, I’m very sorry for your experience. While I appreciate you recognizing our beautiful hotel and great location, I am disappointed to hear that the staff let you down. We want all our guests to feel welcome and I apologize that we fell short. Your feedback is welcomed as it will be addressed with our team to make immediate improvements. We hope to serve you better on a return visit! The details defiantly do make a trip and I regret that we missed the mark. Your comments, which highlight our successes and areas for improvement, are welcomed as they foster change for the better. Thank you for taking the time to share your review
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Great London stay ! The hotel met all our expectations and more. we stayed for 6 nights and had 2 rooms booked (one queen size and one with 2 twin beds) It is a new hotel; rooms are large and spacious (in comparison to other London / Paris / NYC hotels). It is not in the center of the touristic part of the city but has excellent location just minutes from Tower of London and Tower bridge. Hotel is located literally 90 seconds walk for a Tube station. Everything was wonderful, starting with a courtesy phone call a day prior to our arrival, to go over the reservation and check for any specials needs or occasion. The greetings at reception, by the same lady that made the call a day before, the room decoration with balloons and cake (since we had 2 birthdays we celebrated). Rooms were spotless and were cleaned daily. beds were excellent, and comfortable. There is an ice machine and cold filtered water on every floor. We had breakfast in the hotel only on the last morning.it was a good English breakfast with good options (not a huge buffet but a really good).breakfast is 20 GBP for an adult with both kids eating for free . The only thing that MAYBY you should consider is to ask for a room away from the elevator because the PA system (calling-out every floor number) is very loud and it is must be annoying if your room is next to the elevator.
We will definitely consider Canopy London for our next stay (in July 2023 - hopefully)
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Date of stay: September 2022
Cleanliness
Service
Sleep Quality
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Response from Guest Relations Team, Guest Services / Front Office at Canopy by Hilton London City
Responded Oct 15, 2022
Hello @rm101_roy, I am delighted to read that you chose Canopy London city for your celebrations. It was a true pleasure to have here on this very special occasion and I am delighted to read how we me met your expectations. This is something that we pride ourselves on and want every guest to feel thoroughly spoilt and looked after! Making guests happy makes our staff happy! It is wonderful to see that you enjoyed every aspect of your stay at our Canopy by Hilton. I would like to really thank you for your kind words towards our enthusiast, she is absolute superstars and she deserve all the recognition, I'm so happy to see she helped you have a great experience with us. I will make sure Anne see this. Once again, thank you very much for your wonderful feedback and all your sincere comments. I do hope that I have the pleasure of personally welcoming you back to the hotel in July 2023! Positively yours, Lidia Camacho Guest Relations Manager
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I am a remote worker who stays in the City regularly as our head office is there, I stay over two or three times a month, for one -four nights, this Canopy by Hilton is one of my regular hotels, not only that, it is my favourite. I have been staying here since the first week it opened.
The rooms are specious, comfortable and functional. The beds are extremely comfortable. The shower pressure is always good and the water always comes out at the temperature you set it to, if you stayed in hotels as often as I do, you would know how rare it is for this to be consistent, as it is here. The chilled water taps in the hall give you great tasting chilled water, there are Nespresso machines in the rooms which is another nice touch. The TVs always work and the desk is a good size. There is a good iron and ironing board for shirts etc., a good space to store luggage and a good amount of hangers to put your clothes. The rooms are always completely silent, regardless of time of day.
The breakfast is great, many more options than most hotels nearby, all of which are much tastier than those offered by those hotels, the service is as attentive as a high end restaurant.
Perhaps this hotel's best feature is the staff. They are all absolutely wonderful, many of them have remembered me and not had to ask my name to find me in the system. I can remember some of their names, but will not list the ones I can as this would take away from the ones I have been served by less often who are equally deserving of praise. Just one example of their outstanding service is when they were having problems finding my Hilton Honors account to add my points, they called me to confirm my number and then confirmed on check out that the points had been added. Most hotels would not have bothered doing this and I would have had to sort it myself if I wished to get my points.
I should also mention, this hotel has very good travel links, it is right next to Aldgate tube station, a bus station as well as Liverpool Street, Whitechapel stations and many more tube stations being a short walk away.
Only small issue with this hotel is that sometimes its prices are extremely high, to the point where it exceeds the allowance set by my company, which is more generous than most companies in the City set, so I cannot stay here. At those prices, you could stay at a higher end hotel. This being said, if people are paying these prices, I cannot fault the hotel for charging this.
In conclusion, if this hotel is in your budget, stay here.
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Date of stay: October 2022
Value
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Relations Team, Guest Services / Front Office at Canopy by Hilton London City
Responded Oct 8, 2022
Hi there @Bentw91, Thank you so much for leaving us such an EPIC review! I loved reading it 😍 We are so happy to see that you keep having such a great time with us since the first week that we opened almost one ear ago, and that despite staying so often, your experience is always a positive one. This truly is the best reward for us and we are proud to see our efforts recognised! I am really glad to read that you enjoy our just-right rooms - we have curated them with our guest's comfort in mind and our best hope is that they feel like a home away from home for you. We do truly care about your experience with us and I am so happy to read that you enjoy all of the little touches we have added, from the chilled water stations on every floor, the Nespresso machines, TVs, iron & ironing boards complimenting the uncloseted shelves we have implemented in all of our rooms, to the quietness and soundproofing of our rooms. I appreciate your feedback about the breakfast that we offer, as a very frequent traveller you are indeed able to compare it to many other hotels I am sure, and it is with pride that I read your words on the quality of service and attention to detail that we have. From all of us at Canopy, I would like to say a big THANK YOU for your kind words in regards to our unique team of Enthusiasts. We care to the highest level about all of our guests, and especially those that keep returning to visit us like you do, and believe me we are truly happy to see you returning every single time - the warmth you are describing from the team truly comes from the heart and I am proud that we have managed to build such an unique relationship together! I am glad to read as well that you are enjoying our epic East London neighbourhood! We are lucky to be so ideally located in such a great part of the city and I'm glad you have the opportunity to enjoy it's proximity to all travel links. In regards to the pricing being sometimes a bit on the higher end, I appreciate your comments and do apologise about this - our price vary according to the demand and depending on how busy the hotel is as well, on days where we are closer to capacity or at full capacity our prices will automatically reflect that. @Bentw91, thank you again for being such a superstar and please continue visiting us, we love having you over 😃 See you back again soon & take good care in the meantime, Positively yours, Anne Beart Guest Relations Manager
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We loved our stay, the room was beautiful and everything felt so clean and luxurious. I just never wanted to leave and am not sure I can say enough to elaborate my appreciation!
The room was spacious, with so many amenities (incl. a big fridge drawer and USB outlets by the bed), the beds were insanely comfy, lighting well designed and we did not hear a single thing from the outside, other guests or anything else in our room. I slept like a baby and felt very secure (hygienically, leaving my belongings there and opening the door when knocked as you could only get to room levels with a key). I would have liked a little more water pressure in the shower, but also appreciated the environmentally friendly design.
There was an ice/water station on every floor and enough elevators so you never had to wait or share it with others.
Service was also so great, room cleaning happening early and meticulously, quick and friendly bar service and Alberto in the reception always made us smile and gave us great advice and service!
Everything ran so smoothly and worked so well, it is obviously a new and fresh hotel run by absolute professionals with great ambition for comfort and hospitality.
The hotel is very conveniently located, with an underground station only a few steps away and cafés, stores and attractions close by.
Pro tip: check the prices on the Hilton website, booking directly with them gave me the best price and access to the Hilton app where I could check in before arrival, choose my room and have a bluetooth key for the elevator and my room.
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Date of stay: May 2022
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Lara Bandaranayake, Guest Services / Front Office at Canopy by Hilton London City
Responded Jun 8, 2022
We're happy to hear from you and glad you enjoyed your stay with us at the Canopy London City. We appreciate you choosing to stay with us during your recent visit. I'm pleased to hear we were well suited for your travels and can't thank you enough for taking the time to praise our wonderful hotel. We appreciate your feedback and hope to see you again soon. Positively yours, Guest Relations Manager
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This hotel is in a great location, just a short walk from Aldgate tube station. There’s always a warm and friendly welcome from staff, they really make an effort to help you feel comfortable, which is especially nice for solo travelers (like me). The interior of the hotel and room is beautiful and the room was so comfortable and each room has artwork by local artists. The public areas are beautifully curated too.
The room comes with a refillable glass bottle and there are filtered water taps and ice machines on each floor (love this!) There’s even a fridge in each room which is great to keep extra snacks and a Nespresso machine. The shower is fabulous and the beds are gorgeous.
Concierge is exceptional: very helpful and engaging. Upon arrival they could tell I was tired (straight off a red eye from NY) and swiftly found a room for me (I wish I could remember her name, alas I was ‘very’ tired!). Later, when I had an issue with noise, Alberto went above and beyond to resolve it, helping me to transfer to another room and personally following up with me to make sure I was settled in and comfortable.
I’ve been so impressed with all of my stay so far, it’s been superb. Way over and above what I expected. Thank you!
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Date of stay: April 2022
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from GRM Team, Guest Services / Front Office at Canopy by Hilton London City
Responded Apr 8, 2022
Thank you very much for your EPIC review and rating @helenflorencek! We are so pleased to hear that your time here was so positive! I will pass on your amazing comments to Alberto and our concierge! They will be so ecstatic to hear this.🤗 Hope to welcome you back again soon! Lara Bandaranayake
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Don’t usually stay in this area when visiting London. We had an event close to the Tower of London, so wanted to be close. Had stayed in a Canopy in Iceland, and this one did not disappoint. Since this is a new Hotel, all the areas, are modern and in very good condition. Bedrooms are a good size, and bathrooms have a good walk in shower with plenty of pressure. The rooms are very quiet and you could not hear any outside traffic noise. No issues with any of the in room features and good air conditioning, given the heat. Bed and oversized pillows were extremely comfortable. All staff members were friendly and personable- breakfast staff especially Near plenty of restaurants and great public transport options — Would definitely return,
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Date of stay: July 2022
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Relations Team, Guest Services / Front Office at Canopy by Hilton London City
Responded Aug 5, 2022
What an EPIC review to read 👏!!! Thank you for taking the time to share your review @S5988JDcolinc:) We are ecstatic to read that you had a flawless stay at Canopy by Hilton London City - This is exactly what we like to read :) I'll be sure to pass on this amazing feedback to the collaborative. Look forward to welcoming you back for another Positive stay😊 Positively Yours.
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We stayed at this hotel for 3 nights as we travelled around London with our 3 daughters, 11, 12, and 14. We loved the option of booking connecting rooms, as the kids are bigger now and everyone needs more space to sleep comfortably. It’s hard to find good hotels for families of 5! The rooms were absolutely stunning with modern decor and comfortable, new furnishings. Washrooms we’re beautiful, great shower and toiletries.
We could control the temperature of the rooms ourselves and everything was in perfect working order. Lots of room to hang clothes and place suitcases.
One of our rooms was not ready upon check in and we were disappointed as we had spent a lot of extra money to have the second room for the 3 kids so we could all sleep comfortably after a long night of travel from Canada. I politely mentioned this at the front desk later in the night when we went to collect the keys. The gentleman at the desk was very polite and apologetic and offered to refund us one night for the late room. Wow…finally some great customer service, which seems so hard to find these days. I liked the fact that we weren’t offered a free breakfast or bottle of wine for a room that wasn’t ready on time. We felt like it was a fair compensation for the room not being ready and we didn’t have to suggest it ourselves or put up a fight. Well done and I wish I could remember the name of the gentleman who we dealt with.
The hotel is a 2 minute walk from the Aldgate underground stop and it was super convenient to get all around London from there. You can easily walk to the Tower of London and Tower Bridge from the hotel. There is also an amazing and cheap pizza place about a 5 minute walk from the hotel called, Pizza Union. We walked and picked up pizzas to eat in our room on our last night. There are also great coffee shops and a supermarket nearby. The hotel is in a quiet area and we never heard a sound outside of our rooms. The lobby is stunning and has many areas to sit. The breakfast was included in our deal and it was amazing. It had something to please everyone, including grab and go items and coffee to go if you want a breakfast on the run.
Overall, we had a great stay at this beautiful hotel and we are quite picky about where we stay when we travel. I highly recommend this hotel and we would definitely stay here again should we ever get back to London!
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Review collected in partnership with Canopy by Hilton
Date of stay: July 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Relations Team, Guest Services / Front Office at Canopy by Hilton London City
Responded Jul 31, 2022
WOW !! 👏 Thank you for taking the time to leave us such a POSITIVE review of your stay at Canopy by Hilton. So glad to see that we ticked all the boxes for you and your family with our Just Right Family Rooms, Uncloseted Closets and the vibrant local neighbourhood at where we are located:) However, what makes this review EPIC is your recognition of the efforts made by our team of enthusiast to turn what could have been a disappointing stay to a positive one. We take pride immense pride in being able to create EPIC moments for our guests in any small or big way and glad to see that this genuine care shines through this review. Thank you for not letting the shortcoming in our service affect your family vacations :) We've Got You Covered @ECStravels43 !! See you on your next visit to London:) Positively Yours,
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Hello there Iaraib,
Thank you for reaching out to us! We do not have microwave ovens in the rooms and in order to avoid cross-contamination we are unable to allow food from external vendors in to our kitchens. I’m very sorry for any inconvenience this may have caused and I would like to assure you that our policies are in place to ensure the health and safety of our guests.
Positively yours,
Georgia Nikolidakis
Welcome Enthusiast | Guest Relations Manager
Yes, plenty of bars and restaurants nearby. Rooftop bar at the hotel. Several other hotels with bars/restaurants as well. You are also minutes away from two Tube stations. Really convenient spot. Not too crazy but plenty to do. We loved staying there!
There are more places to choose from in the London area.
PRICE RANGE
C$309 - C$531 (Based on Average Rates for a Standard Room)
LOCATION
United KingdomEnglandLondonWhitechapel
NUMBER OF ROOMS
340
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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