Not worth your money - We paid for a deluxe room worth 3k per night, but was just given like a standard room in other hotels within the vicinity.
Very poor customer service - We had immediate concerns in the room but reception staff cannot decide right away on what they should do. They asked us to wait until the next day, but concern was not even solved until the following days.
Cannot fulfill their commitment to customers - even time commitment!
Unprofessional manager and staff - It showed that they don't give much value on providing good customer service or good customer experience.