This place was awful.
I was laying on the bed talking with my friend on the phone when a bug crawled onto me, I immediately jumped up and look on the bed to take a closer look, and there was a bed bug. I immediately went to the front desk to report it to the manager & she told me that it was completely “ impossible “ . I explained to her that I had collected the bug in a cup as evidence & she continued to say it was not a possibility what-so-ever & refused to come to the room and see the bug. After I had given up in speaking with her, I returned to my room to pack up all my belongings and she entered about 5 minutes after, when I tried to show her the bug she told me that I was a liar & I made up the whole story. She told me if I wanted to talk to someone I should phone the police.. the police would not be able to do anything about this situation. She refused to give me any sort of refund after I was only there for shy of 3 hours and the room was in next to perfect condition other then sheets moved on one bed. I was completely mortified and went outside to wait for my Uber: while waiting for my Uber she came up to me and told me that she had called the police on ME! For what? I was never rude to her, I was completely calm and polite even after being called a liar and being denied any sort of refund.
This is absolutely the WORST place I have ever stayed at. The manager is completely rude & unprofessional when it comes to complaints. This is NO way to run a business. I am mortified by the way I was treated.
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