The staff, accommodations and breakfast were superb.
The rooms were clean, well supplied and apportioned. The management was very knowledgeable, friendly and helpful. The hotel was well maintained, including the exterior. Very convenient location.
We are glad that you enjoyed you stay. Hope to see you again.
As we walked in the door we noticed everything was sticky, , you could hear people's shoes sticking to the floor as they walked.
When my child used the toilet he told me the toilet was plugged, they only peed. Called the front desk and they told me since there was no night time custodian I HAD TO PLUNGER THE TOILET MYSELF, and to put the plunger in the bag supplied . When I placed the plumber in the bag, it had a hole in it leaking a mixture of urine and water across the floor. This wasn't the issue, the toilet was broken. At this point we demanded another room which we got.
Got into next room it wasn't cleaned well. There was dust in the corners, very little toilet paper ,not enough towels for 3 guest, and the shower curtain had brown stains on it. On our last day I put up the door hanger asking for a room refresh, which we never got. Asked the front desk and they said you have to request it. No real response when I asked what's the purpose of the door hanger if it's ignored.
The halls of the hotel weren't the cleanest either. There was a full pallet left in the hall for days, there were tire marks from a motorized wheel chair in the elevator for days (never got mopped), and the public bathroom was nasty, and like I mentioned earlier everything was sticky. (I tried to shuffle over at the coffe station and nearly fell down , my body moved and my feet stuck to the floor) The pool seemed very scummy, a lot of black mildew just above water level.
Most concerning was that the door to the pool either didn't close all the way completely or the lock was defective, either way it couldn't be locked. Also the back door was so corroded it to wouldn't close on it own completely, thus leaving it unlocked and the building unsecured,.
We are sorry for the discomfort and do apologize for the inconvenience. We will definitely look in to all the details on your review Please accept our appligieze
easy access to Hwy401, few minutes drive to Scarborough Town Center and about 10min drive to UTSC. Room could use some updates, but it is clean. Staff are friendly and helpful. The staff that helped us checked-in really turned our difficult day to a pleasant one. Complimentary breakfast was adequate (it's free!!) Will stay again
Thank you for you comments. Hope to see you again
Our vehicle was stolen from their parking lot over night. They were less than empathetic and even said that our stolen vehicle wasn’t their problem. Which may be true, but they could be more understanding. They wouldn’t look at the cameras or compensate our room. They don’t have security guards so park at your own risk. You’d think with all the car thefts in Toronto that a hotel would try and do more to protect their customers. Will never stay at this best western or any other one ever again
We are very sorry that your car was stolen. Unfortunately you have to report the incident to the Police and they are the one who is given access to the camera system for the investigation.
The accommodation was very good, as well as the breakfast included and free parking. The location was very good for us because the hotel was close to the zoo, which was our first visit. And the ladies from the front desk were very kind.
We are pleased to know that you enjoyed your stay with us and hope to see you again soon.
