On the negative side, our room was near the elevator and the accompanying noise was annoying. The curtains were torn and would not close so we could not achieve darkness for sleeping. The mattress was broken down so we laid in a swallow. The refrigerator didn’t work. There was not enough lighting as well.
On the positive side, the room was quite large. The staff were quite nice. There was a complimentary continental breakfast.
Stayed for three nights. Comfortable and nice to be able to open a window. Convenient location. Would stay here again. The staff were nice and the room was large and tidy. Would totally recommend the hotel to someone who needs a place to stay downtown
Well situated hotel, friendly staff and easy commute to the BB airport.
The staff were excellent, check in and check out was speedy.
The valet parking is a bit pricey but convenient.
For those interested, there is complimentary breakfast.
One of the best-value hotels in Toronto.
Location: Perfect. Right downtown, close to the subway and streetcars. Restaurants and shopping are plenty right on Yonge Street, the longest street in the world. Short walk to many tourist attractions.
Rooms: Comfortable, average sized. Coffee maker in the room and also supplied tea.
Staff: Very friendly, always smiling, seemed to enjoy their jobs.
Noise Levels: Random guests will determine the noise level. The night I spent there, although there were some loud guests, I didn't hear a peep past 10 pm.
All in all, I really enjoyed my stay here and would definitely be back.
I'm actually surprised at the number of good reviews. I've been coming and going to Toronto for 10+ years and stayed at a big range of hotels, mostly marriott, including this one 3 or 4 times.
Toronto prices are out of control and this hotel is no exception. $400 plus a night for this is way overs (that is an early booked non cancellable rate). I'm lifetime plat elite and the complimentary breakfast here would be the worst I have ever seen at any 2.5 star plus property. 2 years ago it was a pretty good buffet, today it is a dismal cold, uninviting room with basic cold cuts and cereal. Ate here once and then went outside for real food the other mornings.
A hotel of this level not having any form of room service is surprising, the rooms are ok but ready for a refresh, supposedly upgraded but looked like all the other rooms to me, the grab bag for elites is poor with the smallest bottle of water imaginable which was never refreshed. The AC wall unit did not work and the AC itself did not cool properly at all. The washbasin is in a weird location and not near the WC or the shower.
Overall I would avoid this hotel and will not be back again which is a pity because it is the closest to my office.
Good day,
Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your recent stay. Your comments are valuable to us as we continuously strive to improve our services and amenities. Please be assured that we will address your concerns internally to ensure a better experience for our guests in the future.
Best regards,
Courtyard Team
