We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Holiday Inn Toronto-Airport East, an IHG Hotel
Lowest prices for your stay
Expedia.com
C$188
Get rewarded with One Key
Booking.com
C$163
Algotels
C$135
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Holiday Inn Toronto-Airport East, an IHG Hotel
Katherine B
Kingston, Canada

Stay Clear- Not Good Service

Review of Holiday Inn Toronto-Airport East, an IHG Hotel
Reviewed Jul 13, 2022
This hotel does not represent the Holiday Brand. The management that run this place are a joke. It is so cheap on service that we could not get even an envelope.
The rooms are fixed up, but no glasses, no coffee, and the bath tubs are dangerous.
The shuttle service is fake, belongs to the airport. Could not get any help at 3am when trying to get to the hotel. This hotel gives the Holiday Inn a bad name. The front desk is a joke, no one ever answers the phone, and do not believe them when they tell you about long term parking, we left our vehicle in the parking lot, no security. You will be stuck paying for a service that does not exist. We were lucky, nothing happened to our car. Chose carefully, it is not always about price...
Date of stay: July 2022
Room Tip: If you stay, chose the 5th floor, much newer, cleaner.
Value
Location
Service
Problem with this review?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Walid Fawal, Owner at Holiday Inn Toronto-Airport East, an IHG Hotel, responded to this review
Responded Jul 15, 2022
Hello X9678katherineb,
I am really sorry about the unexpected stay you had with us. We do have plastic cups in each room wrapped in plastic covers since covid begun to avoid any possible contamination spread. We do have a Keurig machine in all the rooms and all have keurig coffee pods as well. The coffee refills are complimentary as well.
We do have a 3rd party company which manages our parking lot. This is a reputed company which provides service to most of the Hotel Parking lots in the Airport Area.
I assure you we value your feedback very much and we look forward for an opportunity to serve you again. Please contact me and i would like to make up for this unfortunate stay. I assure you that we really appreciate your business and your satisfaction is what we strive for.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Nearby Hotels
Chelsea Exterior
This is one of the most booked hotels in Toronto over the last 60 days.

Chelsea Hotel Toronto

9,418 reviews
15.7 km from Holiday Inn Toronto-Airport East, an IHG Hotel
Free Wifi
Pool
Visit hotel website
Tower Deluxe Suite

One King West Hotel & Residence

3,611 reviews
16.4 km from Holiday Inn Toronto-Airport East, an IHG Hotel
Free Wifi
Restaurant
Visit hotel website
Exterior view

Novotel Toronto Centre

583 reviews
16.8 km from Holiday Inn Toronto-Airport East, an IHG Hotel
Free Wifi
Pool
Aerial View

Fairmont Royal York

1,802 reviews
16.2 km from Holiday Inn Toronto-Airport East, an IHG Hotel
Pool
Restaurant
Visit hotel website
Ambassador Penthouse Suite

Cambridge Suites Toronto

2,216 reviews
16.3 km from Holiday Inn Toronto-Airport East, an IHG Hotel
Free Wifi
Fitness centre
The Omni King Edward Hotel

The Omni King Edward Hotel

4,631 reviews
16.5 km from Holiday Inn Toronto-Airport East, an IHG Hotel
Restaurant
Room service
Visit hotel website
Outdoor PoolCourtyard

Radisson Blu Toronto Downtown

2,659 reviews
16.2 km from Holiday Inn Toronto-Airport East, an IHG Hotel
Free Wifi
Pool
Visit hotel website

InterContinental Toronto Centre, an IHG Hotel

3,510 reviews
16.0 km from Holiday Inn Toronto-Airport East, an IHG Hotel
Pool
Restaurant
Visit hotel website
Welcome to our fully renovated pet friendly Toronto Airport Hotel

Crowne Plaza Toronto Airport, an IHG Hotel

420 reviews
0.9 km from Holiday Inn Toronto-Airport East, an IHG Hotel
Free Wifi
Pool
Visit hotel website
Lobby

Delta Hotels by Marriott Toronto

2,946 reviews
16.2 km from Holiday Inn Toronto-Airport East, an IHG Hotel
Free Wifi
Pool
Visit hotel website
View more hotels in Toronto
Reviews (513)
Filter reviews
513 results
Traveller rating
113
179
121
52
48
Traveller type
Time of year
LanguageAll languages
More languages
Traveller rating
113
179
121
52
48
Show reviews that mention
All reviews perkins restaurant close to the airport room was clean shuttle service to the airport desk clerk yyz
Selected filters
Filter
Updating list...
21 - 26 of 513 reviews
Reviewed June 28, 2022
My worst ever Holiday Inn Stay

Visited Toronto on a business trip and stayed 3 nights in this Hotel.
Looked ok for the purpose, near to the Airport and easy drive to the City. Basic.
On the second night a group of over a dozen people arrived and simply made a party until 5:00 AM, despite all the complains, the Hotel management was useless.
Empty bottles on corridor floors, they smoked in the corridors, party loud, even blood was already on corridors... nothing... Called the reception several times and no one answered, come down to the reception for 5 occasions and nothing changed. Full disrespect... I can say I was victim of Racism by the Hotel management.

Date of stay: June 2022
  • Trip type: Travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Ask ruimC1813MC about Holiday Inn Toronto-Airport East, an IHG Hotel
Thank ruimC1813MC
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Walid Fawal, Owner at Holiday Inn Toronto-Airport East, an IHG Hotel, responded to this reviewResponded July 4, 2022

Dear ruimC1813MC
Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn TORONTO-AIRPORT EAST.

I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.

If you can provide us more details about your stay I will be able to look in to the situation more closely.
Again, I am really sorry for the inconvenience during the night.

I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at 4162407511 or s.patti@yyzae.com.

Sincerely,
Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed June 25, 2022 via mobile
Hotel Airport. Customer Service-1 Cleanliness -0

We arrived late due to a delayed / lost luggage flight situation.
The condition of the property is nice upon entry, friendly guest service agent- knowledgeable. Appreciated his recommendation to be down early for the shuttle.

Did not appreciate the rattle of the AC unit all night, the cleanliness of the room ( see photos). Poor condition. If it wasn't so late, we would of approached the desk and asked to be moved. That's how bad the room condition was. I know a lot of the clientele are airport, this still means cleanliness needs to be a priority.

Management should take a closer look at the condition of the rooms before putting it in clean. Your guests are spending hard earned money.

Date of stay: June 2022
Trip type: Travelled with family
Ask Sarah M about Holiday Inn Toronto-Airport East, an IHG Hotel
Thank Sarah M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Walid Fawal, Owner at Holiday Inn Toronto-Airport East, an IHG Hotel, responded to this reviewResponded July 4, 2022

Dear Sarah M
Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn TORONTO-AIRPORT EAST.

We are really sorry about the AC Noise and room conditions. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.

If you can provide us more details about your stay I will be able to look in to the situation more closely.
Again, I am really sorry for the inconvenience during the night.

I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at 4162407511 or s.patti@yyzae.com.

Sincerely,
Front Office Manager
s.patti@yyzae.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed June 1, 2022
One overnight is OK

We usually booked hotels at Markham when visiting our relatives in Toronto as they live nearby. However, the Homewood Markham we stayed before was so wear bad that we had to cancel our 2nd night. It was hard to believe all decent hotels sold out at our 2nd night that we found this HI was still opened. This is new and clean which we appreciated. But don’t be surprised to heard airplanes departure and landing as this was airport hotel. The soundproof was acceptable standard. The downside was the $20 parking fee. It was at no where but charged us almost the same rate as Hilton Quebec ($22) at Quebec downtown!

Date of stay: May 2022
    • Value
    • Sleep Quality
    • Service
Ask ChristinaF about Holiday Inn Toronto-Airport East, an IHG Hotel
1  Thank ChristinaF
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
IHG Service, Owner at Holiday Inn Toronto-Airport East, an IHG Hotel, responded to this reviewResponded July 2, 2022

Hi ChristinaF,

I read your review about your stay at our hotel. Thank you for choosing our Holiday Inn Toronto-airport East, where travel is a joy for all.

We want each of our valued guests to have amazing and lovely memories at our hotel. We are thrilled to hear that you highly appreciated our hotel, and all that it has to offer. I will let our phenomenal hotel staff know about your kind comments.

We look forward to welcoming you back again soon!

Best Regards,

Melissa P
Case Manager
IHGService

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed May 31, 2022
excellent customer service

We have stayed at this property many times, usually before an early morning flight to a sunny destination. This hotel offers everything you could want, comfortable, spacious, scrupulously clean rooms, beautiful heated pool, restaurant and bar on site. It has been recently renovated to a very high standard. However given all that the main reason for my review is the excellent customer service we received from the manage Shivant, he far exceeded our expectations with his professional, friendly manner to make sure we had everything we needed. I would not hesitate to recommend this hotel to anyone and for sure we will stay there again before our next flight in November. thank you again to Shivant and all the staff...........

Date of stay: May 2022
    • Value
    • Sleep Quality
    • Service
Ask pinkladycambridge about Holiday Inn Toronto-Airport East, an IHG Hotel
1  Thank pinkladycambridge
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed March 13, 2022
stayed after and before flight back home to BC

Comfortable rooms, restaurant on site, friendly lounge. Only thing is that I have a disability and it was long trek to my room. I tried to get a room closer to lobby but I couldn't be accommodated. I will consider staying here again if I find myself back in the area.

Date of stay: September 2021
Ask DerlandaH about Holiday Inn Toronto-Airport East, an IHG Hotel
Thank DerlandaH
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
View more reviews
1…456…