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hayleymcgoldie
Toronto, Canada

Great Ottawa Hotel

Reviewed 3 weeks agovia mobile
I was in town for a friend's wedding and they chose this hotel for guests because it was close to the venue and had great service. The room was safe, spacious and clean, the included breakfast was nice and started at a great time at 7am! Would certainly recommend.
Date of stay: June 2024
Trip type: Travelled with friends
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Reviews (508)
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Traveller rating
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All reviews close to the airport lone star restaurant indoor pool hot tub complimentary breakfast cereal
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1 - 6 of 508 reviews
Reviewed April 10, 2024

We arrived at this hotel at 2 a.m. after a very long travel journey. Lugged our luggage up to the room only to discover the key wouldn't work. The night manager, Ashraf Takia came to our assistance only to discover that the battery was dead on the electronic locking system. It was the only room left! Hotel was filled. He assisted us with our luggage and moved us next door to the Homewood Suites. There he upgraded us to a suite. He wouldn't accept payment for the snacks we had chosen, and we were offered complimentary bottled water. Mr. Takia went above and beyond to provide us with the best possible service. We were very tired, and his kindness touched our hearts. Next morning well rested and refreshed we enjoyed a delicious complimentary breakfast. All the staff we encountered were friendly and helpful. We wanted to post this review in appreciation. We give Mr. Takia and the hotel 10 stars.

Room tip: All amenities were great although wed have loved a hot tub.
Date of stay: March 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Anne H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed June 16, 2023

On June 6 last week, I was there with my family. We just spent one night there. It was a nice place, kids had fun in the swimming pool. The room we booked was very clean and close to Gym and swimming pool. Unfortunately, I can't remember the names of the three staff members who served us. We check-in on June 6 the lady and the man who helped us were so polite and nice. The next day in the morning, when we checked out at 6 am there was another member of staff, a man who got us bags for breakfast and called the free airport shuttle to pick us up at the Airport, he made sure that all was good. I really would like to thank them for serving. For sure we will visit this hotel in the future again.

Date of stay: June 2023
  • Trip type: Travelled with family
    • Location
    • Service
1  Thank Khadija B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed May 30, 2023 via mobile

Stopped for a night before going to an appointment for our daughter. Close to a variety of restaurants, we used the pool twice. Breakfast was as expected. Only complaint would be the AC unit was very loud and made quite a bit of banging noises as it worked harder to cool the room.

Date of stay: May 2023
Trip type: Travelled with family
1  Thank 622jennaf
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed March 18, 2023 via mobile

Stayed at this hotel recently during March break. Check-in was very quick, as I did the online check-in beforehand. I got the room I wanted, away from the elevators. The hotel lobby and common areas were very clean, as was our room. The room was quite spacious, we opted for 2 Queen Standard. The complimentary breakfast had lots of warm and cold options. The ladies running the show were super nice and very helpful. As soon as an item ran out, they replaced it immediately. The desk Manager was also nice. My only complaint was the noise inside the room. We would get an intermittent noise that sounded like fireworks being launched. It was a bit disruptive. Also, I think the heating system was quite noisy too (or it was another non-traceable noise). The indoor pool is very tiny and there is no hot tub (which would have been nice). Overall, nicely appointed hotel and well-situated

Room tip: Breakfast is done at 9:30 SHARP during weekdays, so make sure you give yourself enough time since they close the doors after that.
Date of stay: March 2023
Trip type: Travelled with family
1  Thank flygirl75
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed January 5, 2023

The hotel itself is very nice and updated. Great location. The staff upon check in was not overly friendly and welcoming. I was not recognized as a platinum member, nor was I given my welcome amenity points. The gym facility was nice but was missing cleaner in order to wipe down the equipment after each use (which there is a sign in the gym indicating to do so). Overall, quiet and comfy stay but felt a bit cold and unwelcoming.

Date of stay: January 2023
  • Trip type: Travelled on business
    • Value
    • Rooms
    • Service
Thank Noodles0890
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
IHG Service, Owner at Holiday Inn Express & Suites Ottawa Airport, an IHG Hotel, responded to this reviewResponded February 2, 2023

Hi Noodles0890,

Thank you for sharing your sentiment about your stay at our hotel.

We offer friendly and responsive service when you need it. I'm sorry if there was an issue during your stay. I have noted all of these and will share your insights with our upper department for review. I also sent you a private message to ask for more information about your stay.

Thank you for choosing IHG Hotels and Resorts as your destination for travel. We value your loyalty as one of our Platinum Elite members with IHG One Rewards, and we hope to host your stay again to show you how we take care of our guests.

Warmest regards,

Zel N.
Case Manager
IHGService

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