We stayed at the Country Inn and Suites because of its proximity to Victoria Hospital. The room was clean and we enjoyed having a couch in our room. Even with the closeness of the hospital we did not hear outside noise nor did we hear any noise from other rooms. We appreciated the covid precautions taken with the breakfast arrangements- a tray in the room on which to bring back our chosen breakfast items and no table and chairs in the breakfast room.
We have been travelling to Victoria hospital and this hotel is the perfect walking distance to the hospital. No worries about parking we just leave our vehicle at the hotel. Also there are a number a restaurants in the area. The rooms are large and we found them to quite quiet at night
Stayed here for a night as my father was having surgery early the next morning at Victoria hospital. This small hotel has a warm and welcoming decor. The beds in our room were exceptionally comfortable. The bathroom was a bit dated but served it’s purpose. We were on the top floor and looked out to a wooded area. The hotel is in good proximity to many restaurants and stores, and within walking distance to the hospital. Will definitely stay here again.
We booked our room here as Ronald McDonald House was full and this is quite close to the hospital. (We drove 23 hours to this location for my son’s specialist appointments). Our son is very high risk / immune compromised in regards to anything respiratory (flu and cold, let alone Covid, and is on oxygen 24/7, among other things). I called ahead & (according to the incredibly rude “manager” I spoke to in-person), I would have been talking to the owner on the phone. On the phone, with the owner, I asked about the room, let him know of our situation & confirmed this wasn’t a “Covid hotel” (which it is not). The owner was quite nice / understanding of our situation and booked our room for the week over the phone. Upon arrival we checked in with a front desk clerk & after bringing a load of things up to the room, noticed the gentleman at the desk (not the man who checked us in), was not wearing a mask, and neither was the guest he was checking in. I approached the desk to inquire if masks (although provincially mandatory at an establishment such as this), were mandatory. He stated he has asthma, therefor was exempt. When I asked why guests were walking around without masks, he said he can’t make people if they say they’re exempt. (These guests had masks, but were wearing them under their chin). Clearly Covid risk is not a priority or concern at this hotel. I explained the extreme risk to our son, and he brushed it off saying “well there’s other hotels” when I said we’d have to inquire elsewhere (although try getting last minute anywhere for 5 nights - which also should have been a red flag that we got a room so last minute). He was extremely hostile over me inquiring about the masks & being upset that it was not a mandatory protocol for anyone, stating “I can just check you out, obv this is a big deal”…”there’s other hotels in London.” When I asked for the owners contact number, he handed me a card. I asked again if this was the owner & was told yes. (that I later found out was actually the card of the hostile manager I had spoken to). When I asked for the actual owners number, after realizing this, he would not provide it. I let him know we would be contacting the health unit, and was told “go ahead.” I understand Covid isn’t a top priority for everyone, I understand some people are extremely defensive over their “right” to not wear masks and get very disgruntled over the topic, but in this situation we had informed the hotel of our situation & had inquired further regardless. We are currently here, and the second another hotel opens up we’re leaving & will never return to this establishment. I would not recommend this hotel to at-risks hospital goers, and honestly, if you’re looking for hospitality of any sort, save yourself the time & go absolutely anywhere else. You won’t be finding that with the management here.
Stayed at this hotel for two weekends in the Spring of 2021.
Both times the rooms were clean and quiet, beds were comfortable, and all room amenaties were in working order.
The showers had excellent water pressure and lots of hot water.
This was during the period when hospitals imposed restrictions of visitors due to COVID 19 ... Many of the clients were out of town people who were in London to accompany others for hospital appointments, but were unable to enter the hospital due to restrictions.
The good selection of TV channels help to pass the time as we waited for our loved ones.
Staff could be seen doing extra sanitizing of rooms, halls and the common area.
The early morning continental breakfast was a plus.
