DoubleTree by Hilton Hotel London Ontario
300 King Street, London, Ontario N6B 1S2 Canada
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About
4.0
#15 of 37 hotels in LondonLocation
Cleanliness
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Value
Situated in the center of downtown London, Ontario, DoubleTree by Hilton Hotel London Ontario is just 15 km from the London International Airport (YXU). We are only three blocks from Via Rail Station and minutes from the 401 Highway, making it easy to get around. Enjoy easy access to lots of shopping, dining and entertainment options, and popular attractions like Budweiser Gardens, which is just three blocks away. Our friendly staff looks forward to welcoming you at check-in with a signature, warm chocolate chip cookie. A premier choice for meetings, conferences, weddings and social gatherings, our London, Ontario hotel boasts the largest event space in the city, and is directly connected to the RBC Convention Center. Spacious and modern, our London, Ontario guest rooms offer fantastic views and feature complimentary WiFi, a refrigerator and a large desk.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Bar / lounge
Tennis court
Car hire
Business Centre with Internet Access
Car park
Wifi
Paid internet
Sauna
Hot bath
Indoor pool
Heated pool
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Vending machine
Taxi service
Conference facilities
Banquet room
Meeting rooms
Salon
Baggage storage
Concierge
Convenience store
Currency exchange
Non-smoking hotel
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Room features
Blackout curtains
Air conditioning
Housekeeping
Interconnected rooms available
Room service
Coffee / tea maker
Cable / satellite TV
Bath / shower
Safe
Telephone
Iron
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
On-demand films
Complimentary toiletries
Hair dryer
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Classic
Family
Languages Spoken
English, French, Spanish, Italian
Location
300 King Street, London, Ontario N6B 1S2 Canada
Getting there
Good for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 82 out of 100
82
Metropolitan Area Airport
9.3 km•
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Toronto Pearson Intl Airport
151.9 km•
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Rental Cars
43 Restaurants
within 0.5 kilometers
805Reviews9Q+A54Room tips
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Detailed Reviews
Hotel's Favourite
We hosted a 31 year Journalism Reunion this month at Western. Many stayed at the Doubletree for the weekend. They graciously provided a special room for our Friday night social. Dinner, the private service, and incredible hospitality launched our reunion weekend on a great note!
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Date of stay: August 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The hotel was secure to limit non guest pedestrian traffic. Upon arrival it was necessary to buzz for entry. After checking in room key provided access. Room was exceptionally clean. All the rooms are sealed after deep cleaning. Even the tv remote was sealed after being cleaned. Coffee and bottled water were provided upon request at the front desk. Markers for physical distancing in common areas and elevators were very clear.
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Date of stay: September 2020Trip type: Travelled on business
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We went on a weeklong road trip staying at a number of hotels, and this one was by far the best! We stayed in one of the mobility accessible rooms since my husband is a wheelchair user, and it was very comfortable. The staff were kind and helpful. Everything was nice and clean. Centrally located with a parking garage.
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Date of stay: August 2022
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Travelled down for the CCMA and needed a convenient spot for access to the venues over a couple of days. This place is certainly centrally located but what a hole. The quality of the area is of course no fault of the hotel but I would strongly recommend staying in a nicer neighbourhood. The food within walking distance is fast food and low end restaurants. The local Tim's tastes so bad I gave away my breakfast sandwich to one of the swathes of homeless guys on Dundas St, London's answer to Skid Row.
The staff here are lovely, very accommodating and have a draw full of warm cookies. George the bellhop is an absolute highlight so if you end up here make sure to have a good chat!
Ordered from the restaurant on one night and somebody needs to teach the chef what a real curry tastes like. The one I received was bland and the chicken looked and tasted like sliced deli meat from a packet. You can pay $16 for buffet breakfast if you are so inclined.
The rooms are plenty spacious enough but a bit tired looking. Some pink mould around the tub, a cavernous open plug hole to swallow your valuables. I know we are in a pandemic but surely that's all the more reason to have the room cleaned every day rather than having to ask? Make sure you wear gloves or something in the winter because every surface in this place is waiting to give you a static shock strong enough to make you afraid. I think they should put rubber pads on the lift buttons and door handles! I could hear the lift from my room and there was also an intermittent annoying springy noise in the wall. The view was quite nice at least. This would all be acceptable in a road stop motel but a Hilton for $200 per night....?
The staff here are lovely, very accommodating and have a draw full of warm cookies. George the bellhop is an absolute highlight so if you end up here make sure to have a good chat!
Ordered from the restaurant on one night and somebody needs to teach the chef what a real curry tastes like. The one I received was bland and the chicken looked and tasted like sliced deli meat from a packet. You can pay $16 for buffet breakfast if you are so inclined.
The rooms are plenty spacious enough but a bit tired looking. Some pink mould around the tub, a cavernous open plug hole to swallow your valuables. I know we are in a pandemic but surely that's all the more reason to have the room cleaned every day rather than having to ask? Make sure you wear gloves or something in the winter because every surface in this place is waiting to give you a static shock strong enough to make you afraid. I think they should put rubber pads on the lift buttons and door handles! I could hear the lift from my room and there was also an intermittent annoying springy noise in the wall. The view was quite nice at least. This would all be acceptable in a road stop motel but a Hilton for $200 per night....?
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Date of stay: December 2021Trip type: Travelled on business
Value
Cleanliness
Service
Room Tip: Choose somewhere away from the lifts
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Susan Stevenson, Guest Services / Front Office at DoubleTree by Hilton Hotel London Ontario
Responded Dec 5, 2021
Thank you for taking a moment to share your experience. We value the feedback our guests provide to help us improve the service we deliver to our guests. I sincerely apologize that your experience did not meet your expectations. I will be sharing your ratings and comments with the appropriate department for necessary corrective action. I hope that you will re-consider using our hotel again when traveling to London.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The location is nice being downtown you can walk to a few bars on Richmond and Crabby Joes is 5 minutes away. But overall not very happy with the experience. I tried to change the reservation online because I ended up having to work an extra day. I thought it was weird I didn’t get a confirmation email so I tried to change it multiple times, it said it was confirmed on the website but still no email. The staff said I was a no show and I explained the situation and they still charged me for a no show. I understand some people might try to say the same when the didn’t but honestly I had a million other things to do and I did try to change the reservation. While we were there the complimentary wifi didn’t work. When we tried to trouble shoot it with the staff they said too many people were trying to log on and the max was 4. Only 2 of 4 of us were trying to get on. I was running out of data being the driver, and I tried to buy the premium wifi for 7$ but even that didn’t work. The whole time the staff were very rude and looked at us like they were above us, gave us dirty looks and were no help with anything at all. The only great employee there was a maintenance man who tried to help the best he could with everything we needed and I regretfully didn’t catch his name:(
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Review collected in partnership with DoubleTree by Hilton
Date of stay: July 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Susan Stevenson, Guest Services / Front Office at DoubleTree by Hilton Hotel London Ontario
Responded Jul 26, 2021
Thank you for taking a moment to share your experience. Our team members normally strive to provide each guest with a caring experience, I sincerely apologize that your experience did not meet your expectations or ours by the sound of your message. I will be sharing your ratings with the appropriate department for necessary corrective action. I hope that you will re-consider using our hotel again when traveling to London Please feel free to reach out to myself if your are considering staying again. Susan S
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The room was musty and smelled of mold. It certainly could use an actual cleaning, not just the 10 minutes the room attendant is given to tidy it up. We were not provided any notice that the restaurant would be closed, but it was... on new years eve. The star bucks on site was also closed. We travelled with kids to London on new years with the expectation that if we wanted a drink new years evening or a coffee in the morning, both would be available in the hotel to at least bring back to the room.
There were homeless people in the parking area using what looked like drugs. Not a family friendly area. consider alternative options when staying in London.
There were homeless people in the parking area using what looked like drugs. Not a family friendly area. consider alternative options when staying in London.
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Review collected in partnership with DoubleTree by Hilton
Date of stay: December 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
After having stayed at this hotel many times, this was probably the most uncomfortable room we had EVER!
One side of the mattress on the king bed in our room was like sleeping in a hole. When we first got to our room, I told my husband it looked like someone had lain on one side of the bed prior to us checking in. We each took a night sleeping “in the hole!” (My husband initially thought I was exaggerating the severity of the discomfort) There was literally a 3 inch slope from one side to the bad. Finally, on the third night, prior to our 10 hour drive home the following day, we asked the front desk to rectify the accommodations. When we returned to our room following our morning out, their resolution was to have put a “bed board” (which was literally a sheet of plywood) under the still saggy mattress. So, once again, we contacted the front desk, who then sent an “engineer” to our room to check out the situation. He literally took one peek under the bed skirt and told the front desk they needed to change their guests’ room. Really???? We were one room out of a pretty half-empty hotel. Why even use that room in the first place……..for anyone? Decommission it ffs! Why not just change the room like they did ultimately anyway? We were very underwhelmed by our stay this time. The complimentary coffee and pastries in the morning were a nice touch. That was pretty much the only positive. The Starbucks in the lobby was closed even though their website says it is open. The area around the hotel seemed to be the hangout for lots of sketchy people. I would not have wandered anywhere in the area alone.
Too bad! Hilton usually has its name behind them for quality everything. We were totally underwhelmed and honestly disappointed this time around. We will definitely choose somewhere different next time. :/
One side of the mattress on the king bed in our room was like sleeping in a hole. When we first got to our room, I told my husband it looked like someone had lain on one side of the bed prior to us checking in. We each took a night sleeping “in the hole!” (My husband initially thought I was exaggerating the severity of the discomfort) There was literally a 3 inch slope from one side to the bad. Finally, on the third night, prior to our 10 hour drive home the following day, we asked the front desk to rectify the accommodations. When we returned to our room following our morning out, their resolution was to have put a “bed board” (which was literally a sheet of plywood) under the still saggy mattress. So, once again, we contacted the front desk, who then sent an “engineer” to our room to check out the situation. He literally took one peek under the bed skirt and told the front desk they needed to change their guests’ room. Really???? We were one room out of a pretty half-empty hotel. Why even use that room in the first place……..for anyone? Decommission it ffs! Why not just change the room like they did ultimately anyway? We were very underwhelmed by our stay this time. The complimentary coffee and pastries in the morning were a nice touch. That was pretty much the only positive. The Starbucks in the lobby was closed even though their website says it is open. The area around the hotel seemed to be the hangout for lots of sketchy people. I would not have wandered anywhere in the area alone.
Too bad! Hilton usually has its name behind them for quality everything. We were totally underwhelmed and honestly disappointed this time around. We will definitely choose somewhere different next time. :/
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Date of stay: July 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Susan Stevenson, Guest Services / Front Office at DoubleTree by Hilton Hotel London Ontario
Responded Jul 21, 2021
Thank you for taking a moment to share your experience. We value the feedback our guests provide to help us improve the service we deliver to our guests. I sincerely apologize that your experience did not meet your expectations. I will be sharing your ratings with the appropriate department for necessary corrective action. I will reach out to you and see if we can make this right. I hope that you will re-consider using our hotel again when traveling to London
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Since Expedia won't publish our review, posting here. We had 3 nights booked (pre-paid) for the Labour Day weekend, visiting London to spend time with our oldest son, had many plans booked. Stayed one night here and were forced to check out when we found a bedbug crawling across the bed (with my youngest son in it!) in broad daylight. Freaked out and called the front desk whose response was "we'll send housekeeping up"??? Housekeeping arrived, took the bug we had placed in a baggie, and said "we'll call Pest Control"????? The manager never came up to our room, but called and offered another room which we obviously declined. No other rooms available in London as it was the long weekend so we had to abandon our much anticipated vacation time and face a drive back to Barrie on Friday of the long weekend (anyone who knows that drive will understand how upsetting this was to us!). Totally ruined our holiday. We really wanted to love this hotel, great location, nice staff, but instead we were forced to leave, quarantine all our luggage, spend days laundering and spraying. If you book this hotel, understand you are taking a real gamble. I just don't want any other families to have their holiday ruined. While we did receive a full refund from Expedia (within a few days), the response from the hotel (other than offering another room) was completely nil.
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Date of stay: September 2021
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Came for weekend with son’s hockey team for a tournament. Lobby is nice but the rooms are tired. Some updates were done but haphazardly. Front desk staff could not be bothered with any guest requests. When I asked when the room would be cleaned, I was told they only clean it if we request it. I expected better from a Hilton. There are other hotels better than this one if you have the choice.
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Date of stay: December 2021Trip type: Travelled with family
Room Tip: If you want indoor parking and clean and updated rooms, look for another hotel. Location is...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Susan Stevenson, Guest Services / Front Office at DoubleTree by Hilton Hotel London Ontario
Responded Dec 5, 2021
Eliza thank you for your feedback. I understand your frustration and I apologize for your experience. I have addressed your concerns on an individual basis to ensure all our associates deliver the level of customer service our guests expect. We value your business and hope that you will re-consider staying with us again to allow us the opportunity to create a rewarding experience for you on your next stay.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Staff friendly, rooms tired.
Went for a conference and while the conference facilities felt updated the rooms themselves were dated, tired and didn’t look clean (stains around the toilet and shower).
Also, didn’t provide housekeeping for a 2 night stay. While I assume this could be a staffing issue, I find it takes away from your stay. Considering the price we now pay for a basic hotel room, to not at least get housekeeping seems like poor service.
Conference food was fair. Restaurant staff were kind but the food is lack lustre. Wouldn’t recommend. Also we shifted a table and it revealed old food and dirt so not cleaned well.
Went for a conference and while the conference facilities felt updated the rooms themselves were dated, tired and didn’t look clean (stains around the toilet and shower).
Also, didn’t provide housekeeping for a 2 night stay. While I assume this could be a staffing issue, I find it takes away from your stay. Considering the price we now pay for a basic hotel room, to not at least get housekeeping seems like poor service.
Conference food was fair. Restaurant staff were kind but the food is lack lustre. Wouldn’t recommend. Also we shifted a table and it revealed old food and dirt so not cleaned well.
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Date of stay: March 2024Trip type: Travelled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Room Tip: Gym not well equipped and small.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Services, Other at DoubleTree by Hilton Hotel London Ontario
Responded 3 weeks ago
Thank you for taking the time to give us your feedback regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. When caring guests let us know that we have fallen short, we know we must try harder. We appreciate you recognizing the efforts of our staff who work hard to create an enjoyable experience. Renovations are underway and we hope to reveal our refreshed look soon. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Saturday & Sunday parking on the street is allowed, except between the hours of 2-5am.
To save money I parked on the street and moved the car between those hours, all was fine.
Park in the hotel underground garage if you don’t want the hassle.
Nope; it's all contained within the hotel...
No but they have a fantastic breakfast buffet for 15$
"Do not book here. Tub had green slimy liquid on the bottom, not enough towels, beds, pillows or blankets for number of people staying."Read full review
"Don't bother getting reservations, they don't care and will just put you anywhere."Read full review
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PRICE RANGE
C$159 - C$216 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hilton london ontario hotel london, london hilton
FORMERLY KNOWN AS
Hilton London Ontario
LOCATION
CanadaOntarioLondonCentral London
NUMBER OF ROOMS
336
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Frequently Asked Questions about DoubleTree by Hilton Hotel London Ontario
Which popular attractions are close to DoubleTree by Hilton Hotel London Ontario?
Nearby attractions include Jonathon Bancroft-Snell Gallery (0.2 km), TAP Centre For Creativity (0.4 km), and Attic Books (0.3 km).
What are some of the property amenities at DoubleTree by Hilton Hotel London Ontario?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at DoubleTree by Hilton Hotel London Ontario?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at DoubleTree by Hilton Hotel London Ontario?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at DoubleTree by Hilton Hotel London Ontario?
Yes, a parking garage and paid private parking on-site are available to guests.
What are some restaurants close to DoubleTree by Hilton Hotel London Ontario?
Conveniently located restaurants include Che Resto Bar, The Morrissey House, and Zen Gardens.
Are there opportunities to exercise at DoubleTree by Hilton Hotel London Ontario?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Is DoubleTree by Hilton Hotel London Ontario located near the city centre?
Yes, it is 0.5 km away from the centre of London.
Are any cleaning services offered at DoubleTree by Hilton Hotel London Ontario?
Yes, dry cleaning and laundry service are offered to guests.
Does DoubleTree by Hilton Hotel London Ontario offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at DoubleTree by Hilton Hotel London Ontario?
The staff speaks multiple languages, including English, Spanish, French, and Italian.