When you pay 200+ in low season on a weekday you expect more. Location was the only good thing. I have booked a Cavell Room with views to the lake. At arrival check in was fine. However, they gave me a room totally different to the pics in their website (I did the booking directly with the property) with almost no views to the lake but to a road curve and a van in front of my window making impossible to see anything. Room was darker than in photos and very hot. Heating was at full temperature. When I complained, solution was be patience, turn off heating and open doors and windows. AC did not work even if it was offered. We needed 4 hours to make the room colder with the lack of intimacy as the room was in a ground floor. Noises from the upstairs bathroom were very loud and the upstairs guests having a shower at 6am woke us up. I did check out and nobody asked about my stay. I got a survey and I wrote my comments and nobody asked me back. That is the reason why I am doing that review as it seems hotel owners do not care. Stay away of this overrated hotel. Money it is not worth for its location, even more when you are offered views which are not real. A hotel of this rating should take more care of comfort of patients. I would be quite sad to have paid for the full rate of high season for this place.