The exceptional food and service truly made my day. I genuinely appreciated the attentive service and the care with which everything was delivered. Your hard work does not go unnoticed. Thank you for everything you do. Ps my girlfriend was happy which made my night as well
Thank you for your kind words and for sharing your experience with us. We are delighted to hear that you appreciated the exceptional food and service. It's wonderful to know that our team's hard work made your day special and that your girlfriend was happy as well.
We look forward to welcoming you back for another memorable experience at Bluebay Grand Esmeralda.
Sincerely,
Bluebay Family
The service at the Mexican restaurant is awesome 👌🏼
Each staff member is very respectful and willing to assist, specially for my partner that was in crutches.
The golf carts taking you everywhere so you don't have to walk too much was the best!
We're thrilled to hear you enjoyed your experience at our Mexican restaurant and throughout the resort! Thank you for highlighting our spectacular desserts and the awesome service provided by our staff. It's wonderful to know that our team members were respectful and attentive, especially accommodating your partner who was using crutches.
We're glad you appreciated our convenient golf cart service, designed to ensure easy access around the resort. It was our pleasure to have you both as our guests, and we look forward to welcoming you back for another fantastic stay!
- Bluebay Team
This was our first time in Mexico and also our first time at an all-inclusive resort. We were so excited to go on this vacation with our adult children but are very disappointed with the reality of what happened to us. Here are a few of the worst:
1.) Sales presentation of their Circle One travel club disguised as a welcome breakfast and pampering. Right after checking in on the first day, we were directed to a lady named Rocio who told us that she will explain to us the layout of the resort and give us some tips to enhance our stay. She booked us for a welcome breakfast the following day saying that for spending time with her, she will give us two free massage vouchers at the spa. The following day, when we met up with her for the breakfast, she told us with a big smile and even a wink to make sure that we let her boss know that she is doing her job and that we should say that we were told ahead of time that we will be spending 1-1/2 hours with them for a presentation! Not wanting to embarrass her, we of course said yes when we were asked if we were aware that we would be spending that much time on their presentation. The Circle One presentation was a hard sell that costs $13,000 for the “privilege” of using their website to book discounted vacations! We told them “no” so many times and in so many different ways but they just would not quit. They even advised us to restructure our mortgage to include the payment for the travel club and when we said no we would not be comfortable with that, they even said to get out of our current property rental business because if we could not even add $100 to our monthly mortgage payments then we will not be able to handle the regular mortgage payments at all!
2.) Although big and clean, our room’s a/c and electric fan were hardly working. The drain in our shower was also not working well causing water to build up every time we took a shower. We complained several times to the front desk and were told that they would fix it, but no one ever came.
3.) Very weak to non-existent Wi-Fi signal
4.) Food in their buffets were plentiful but very bland. So bland to the point that they all began to taste the same after awhile. Also, on the last two days of our trip, two our family members began to get stomach ache. One even had diarrhea.
5.) Lots of stagnant water around the entire resort due to swamps in the area. Thus,
the smell of stagnant water was very strong and there were lots of mosquitos.
The only positive aspect to ur stay were the wonderful cleaning staff and wait staff at their restaurants. They were all courteous and accommodating of our requests.
All in all, however, I would not recommend this resort to anyone and will definitely not book with them again!
Thank you for sharing your feedback with us, although we are truly sorry to hear about your disappointing experience at our resort. Your detailed account helps us understand where we fell short and where improvements are needed.
We apologize for any confusion or inconvenience caused during the presentation of our Circle One travel club. It is never our intention to mislead or pressure our guests. Your feedback regarding this experience will be addressed with our team to ensure transparency and clarity moving forward.
We regret the issues you encountered with your room's amenities, including the air conditioning, fan, and shower drain. This is certainly not the standard of comfort and maintenance we strive to uphold. Rest assured, we will investigate these matters further to prevent recurrence.
Regarding the Wi-Fi signal, we apologize for the inconvenience caused. Connectivity is important to our guests, and we will work to enhance this aspect of our service.
We take your comments about the food quality seriously and apologize for any discomfort experienced by your family members. We continuously review our menu offerings and quality standards to provide a more enjoyable dining experience for all guests.
We regret the presence of stagnant water and mosquitoes around the resort. Efforts are made to manage these environmental factors, and your observations will be shared with our management team for further action.
We appreciate your kind words about our cleaning and wait staff, who strive to provide excellent service. Your compliments will be shared with them as encouragement for their hard work.
We sincerely apologize for not meeting your expectations and for any inconvenience caused during your stay. Your feedback is invaluable to us as we continuously strive to improve our services and facilities. We hope you will consider giving us another opportunity to provide you with a more enjoyable experience in the future.
Best regards,
Bluebay Family
The guacamole lady named Tomy was really nice and cool at the Mexican restaurant they have there at night. As for the rest of the hotel it’s average. The buffets are the same every day but the one near the beach is terrible and has no ac and smells.
Thank you for sharing your feedback with us. We are glad to hear that you enjoyed the guacamole prepared by Tomy at our Mexican restaurant. Your kind words about her service are greatly appreciated.
We apologize for the issues you encountered with the buffets, particularly the lack of variety and the conditions at the beachside buffet. Your feedback regarding the air conditioning and odor will be addressed with our team to improve these areas.
Thank you for acknowledging our staff's efforts in providing service. We strive to make every guest's experience memorable and will continue to work on enhancing all aspects of our resort.
We hope to have the opportunity to welcome you back and provide you with an improved experience in the future.
Best regards,
Bluebay Family
Best personal avocado dip made in the Mexican restaurant by Ms Tomy. She made it spicy for us! We went to the buffets and food was made for those visiting. As Latinos we wanted the authentic stuff. And it did not disappoint. Anthony treated us like royalty. Can’t wait to eat here again.
Thank you for sharing your experience! We're thrilled to hear that you enjoyed the delicious food and service at Bluebay Grand Esmeralda, especially the avocado dip made by Ms. Tomy in the Mexican restaurant. It's great to know that Anthony provided you with excellent treatment. We look forward to welcoming you back soon for another wonderful dining experience!
Best regards,
Familia Bluebay
