I'll start by listing the good points. Short airport transfer, fast and friendly check in and the staff are so friendly, welcoming and attentive.
The pool and surrounding areas were kept really clean and tidy with brilliant waiter service.
Entertainment is in place during the day, such as aqua aerobics and ping pong etc and some activities for smaller children. Bar staff are lovely also but the pool bar doesn't open until 12 some days and we found this bizarre. There is a water machine available but 12 is a little late in my opinion. Beach access is perfect, it’s a small beach with rocky parts and giant waves with perfect sunsets to watch whilst enjoying an evening drink looking out to sea.

Now, the hotel itself could do with a refurb. Very tired and run down in areas (really run down in some) and it's a shame as it has so much potential. Rooms were very old and tired, but super clean! (no fridge in rooms.) The Balcony was a decent size, not a great view, Bathroom was tiny, we were room 251. I'm average size (size 12-14) and if I'd been any bigger it would've been
uncomfortable in the shower and going to the toilet. Hairdryer in room and coffee machine too. Cute welcome note and macaroons and welcome drinks on arrival.

Entertainment of an evening was hit and miss, one night there was karaoke which lasted about 30 mins and another night there was a band and dancing which was really good! we didn't stay long enough to see any other options.

Before I go any further I will just mention I have been to many all inclusive hotels in Mexico as used to be cabin crew and Ive been lucky enough to have many holidays here too. Never have I been to an all inclusive over here that doesn't serve any English food. I appreciate we are in Mexico of course but I didn't expect to not even have the option of a piece of toast for breakfast. For Lunch we used the snack bar and evening was extremely limited which really left us wondering if we had missed something and surely that wasn't the main restaurant for the whole hotel-it was so the next 2 nights we ate at the a la carte Italian which was amazing! Staff here at the Italian were also so friendly and great with my son. Service was amazing and food was delicious.

We had already put in a request with TUl to move by this point and on our 4th day we paid the difference and moved to a different all inclusive hotel. This was a pricey gamble but I'm so glad we did as I don't think we could've done 2 weeks at Canto and we certainly couldn't keep going to the Italian every night to eat.
Like I've mentioned, the hotel has some very good points and I could look past the old / tired rooms if the food and entertainment were there but seems they weren't. On the first night I had to go to the local shop and buy my son a bag of crisps. He eats well and is not fussy at all, none of us are! and we couldn't find a single thing at the buffet restaurant. Even things like salad, so so limited? Couldn't even put a basic salad together. And who wants to eat tortilla chips and shrimp tacos for breakfast? I really wish someone would've wrote about this and warned us as we would've changed hotels before we came. The fact the snack bar got so busy during the day (English and Mexicans alike) speaks volumes about the food. Honestly the snack bar had more selection than the buffet. Burgers, hotdogs, pizzas, fries, popcorn and lots of salad! The rep did warn us when we got on the coach that this hotel is the most authentic Mexican hotel, and her exact words were "no bacon eggs or toast for breakfast" which isn't really what you want to hear when you've paid four and a half thousand pounds for a holiday. But too late by then as we were already there. I guess we should've known when there was only very few of us on the coach transfer. I really feel that canto del sol does not fairly reflect "all inclusive" especially not Mexican all inclusive!
All inclusives over here are usually out of this world for food but unfortunately this hotel and facilities were not. Probably the worst all inclusive I've been to in terms of choice and selection. Also, No Ice cream for kids by the main pool? If you wanted an ice cream you had to walk to the pool in the other section of hotel over the road. Not ideal at all especially for those with young children, as it’s a real walk for kids to do on their own and involves either crossing a road or finding the bridge. Beers and spirits were local brands only at pool bar and branded were served at the main bar.

This hotel could be so much better it's not even drastic changes that are needed! If it had just been the two of us staying we probably could've stuck it out, but we moved as needed more for my son in terms of food and entertainment. Needless to say we are so glad we moved and wish we had been warned before we booked. We did get told however that the reason it’s cheap is because it’s not great compared to other hotels in PVR…..and that was from a TUI employee. Upon leaving a staff member also explained that we aren't the first people to leave early due to same reasons and although the hotel was 4 star 25 years ago it probably isn't now. Management really need to listen.