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Christa K

Good stay! Friendly Staff!

Reviewed Dec 28, 2022
I'm not one for writing reviews but based on some of the negative comments I've seen I just have to! Man, people sure like to complain! We booked this resort strictly on location as we wanted to be closer to the Malecon, we went in with no expectations other than location and it was better than we anticipated based on some reviews we read online before we left! Yes, the resort is under new management so of course there will be some changes - sometimes change is good! The food is ok, not the best we've ever had, but we had no complaints other than some meals were luke warm - we never starved though that's for sure! And guess what? We are on HOLIDAYS so it sure is nice to not have to cook and clean up after yourself. They still do have the pizza bar, burger bar, snack bar - you just have to look for them as location may have changed! They have brought back some resort entertainment since covid, it was a nightly show on the Pier to watch the sunset from 6 - 8 pm daily - fire show, live music etc with a daily cocktail to match - flavored mojitos, margaritas, palomas etc. If there is a sporting event they host a party in the lobby bar - NFL Mondays, World Cup finals etc. We were there from a Wednesday to a Wednesday and we only saw 2 weddings, Friday & Saturday. But guess what, they both were done by 11:00pm so what's the big deal? They were very courteous, friendly and one of the Mother In Laws even invited us to join in & dance with them on the dance floor to keep the party going! I think people just stay in their rooms after dark and miss the little touches the Friendly still offers - then they complain because they missed out. The BEST part about our trip was at the end - we were one of the unlucky Canadians that had our flight home cancelled due to weather and the Friendly went ABOVE AND BEYOND to extend our stay as long as possible - we are beyond grateful for the help they gave us when we were a little nervous not being able to get home. They put our minds at ease with accommodations while we figured out a way home. Big props to them! Overall, yes, we would stay here again - it's a cheap 80 pesos to the Malecon and 350 to Bucerias if you feel like leaving the resort!
Date of stay: December 2022
Trip type: Travelled as a couple
Value
Location
Service
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
F V, Propietario at Hotel Friendly Fun Puerto Vallarta, responded to this review
Responded Jan 16, 2023
Hi 837christak, we appreciate you providing your review and rating. 💛
We love knowing that we provided you with a great stay, at your #HotelFriendlyFun, especially in recognizing the work and labor of our colleagues who strive to provide excellent treatment and in accordance with #fun standards. 💛
We are glad to read that you enjoyed a great stay while returning home, enjoying the shows, food and drinks. We value the feedback you provide and it allows us to improve to provide you with a better service and experience. All this so that in the future everything will be more #fun for everyone. 💛 🌴🏖️
We look forward to seeing you again with us to bring you a great vacation #FriendlyFun style! 🤩🌴🏖️

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (6,011)
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Reviewed December 27, 2022

A lot of folks are saying that much has changed over the last few years at the Friendly. Yes , there are more events hosted, and they have done away with Fiesta night, but on the other hand, there is now Wood Fired pizza, ice cream, and Espresso drinks available. One thing that has remained constant however, is their EXCELLENT staff. This resort employs, well...the friendliest people I've ever encountered travelling (yes - Doubledouble is still there), to the point where coming back to the resort feels like coming home.
I think it says something when almost everyone you meet at a resort has been there over and over, and plans to return again. The staff really is that good.
We will be back.

Date of stay: December 2022
    • Value
    • Cleanliness
    • Service
1  Thank P3476ECjohnc
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
F V, Propietario at Hotel Friendly Fun Puerto Vallarta, responded to this reviewResponded January 16, 2023

Hi P2476ECjohnc, we appreciate you providing your review and rating. 💛
We are glad to read that you enjoyed a great stay while returning home, enjoying the shows, food and drinks. We value the feedback you provide and it allows us to improve to provide you with a better service and experience. All this so that in the future everything will be more #fun for everyone. 💛 🌴🏖️
We look forward to seeing you again with us to bring you a great vacation #FriendlyFun style! 🤩🌴🏖️

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed December 20, 2022

We have holidayed at the Friendly numerous times over the past 10years - this is our first time back since 2019. A lot has changed, or maybe they are marketing the place differently now…for sure they want the “young” clients, not us older ones that have come for years, thus the Name change “Friendly Fun”. The staff is great, some of the same old faces like Double Double, Hugo, Allan, Gladys, Single Single, but lots of new ones too. It is kept clean, except the washrooms at the pools. I know they try to keep up, but half the time they were not the best to use with all the bused in young folks and kids. The food was ok/good- breakfast is great , omelette cooked every day at either restaurants, so that was our prime meal. lunch and dinner are very repetitive for sure, however some of the hot choices are only warm and always seemed to have a sauce or something on it. No pasta station like they use to have, meals were just very simple. Pizza is still my fav. I sure made sure to fill up on this. They use to have a burger/fries/hot dog station on the end of the restaurant by main pool. Sign is still there but only ice cream is served…too bad as that was a good little snack bar. The view is amazing from our 11th floor room, and new mattresses. The bar in the lobby has a few higher type tables, but all the chairs or loungers are gone, no sitting and visiting really. The lobby was usually full of young folks later in the evening and they stand and mingle vs sit. Coffee area is still in lobby. We didn’t enjoy the exceptionally loud music all afternoon at the pools and beach - and we enjoy music but not the repetitive dance beat played continuously. They use to play a wide variety of old rock, country etc., variety of music would be easier to relax to in the earlier day. It appears the focus is on weddings and functions/celebrations for the locals. We were so looking forward to have the Mexican fiesta and vendor shops set up to buy local or entertainment like they use to have.. but no …no night entertainment, just weddings every evening so the same loud dance music is played in the centre of the resort until 11 pm. Not just weddings, young girl turned 15 big celebration, and some sort of graduation was going on another day. Out of 10 days, 2 nights were no functions, but lots of young folks having a good time in the adult only pool till 9…I mean packed! No exaggeration. And the new chairs and plastic loungers at the pools and beach area are very very uncomfortable. The cushioned day beds, well yikes i really don’t want to lay on them, but each to their own. They have removed most of the loungers and put these beds around, and mostly in the adults only area. The adults only pool is not heated anymore, and this is where all the bused in young folks hang out at about 2pm -9pm. Depends when the 3 buses leave and new fresh bunch arrive around 2-3pm. All in all we don’t think we will be back to the Friendly, which is sad because it was our favourite. The vibe is just not there, and one doesn’t feel management is putting the effort in to make the experience memorable for travellers, as it has in past years! Again, the staff are awesome.
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Room tip: For a view make sure you are in the tower, higher floor…it’s usually called superior room when booking to get this view.
Date of stay: December 2022
  • Trip type: Travelled with friends
    • Value
    • Location
    • Service
2  Thank Reissort
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
F V, Propietario at Hotel Friendly Fun Puerto Vallarta, responded to this reviewResponded January 16, 2023

Hello Reissort, we thank you and let you know that we are in the process of changes, this could affect your experience in your #HotelFriendlyFun on this visit, but like any change are processes that can take us certain adjustments so that everyone can live the #friendly style 100%, so we value the comments that help us improve to provide better service and experience. All this so that in the future everything will be more #fun for everyone. 💛
We look forward to seeing you again, with all the changes to bring you a great vacation #FriendlyFun style!
We hope you continue to have a #fun day. 🤩🌴🏖️

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed December 7, 2022

The staff at the Friendly Fun Resort were very attentive, kind and Fun to be with. Raoul, Juan, Barrio, Keith and Enrique went of their way to make sure our stay was a
remarkable experience. We were made to feel very special. This was our 6 th time at the Friendly and each time there had been improvements made to the resort.
The only thing we would suggest, is to have the music
HALF AS LOUD ! and more variety, 70 ‘s 80’s, 90’s , Country music, and some Jazz etc.

Your STAFF is what makes your resort shine , very kind people.
Please reward them fairly for their hard work.

Rod & Brenda K

Date of stay: November 2022
Trip type: Travelled with friends
1  Thank rodk874
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
F V, Propietario at Hotel Friendly Fun Puerto Vallarta, responded to this reviewResponded January 16, 2023

Hi Rodk874, we appreciate you providing your review and rating. 💛
We love knowing that we provided you with a great stay, at your #HotelFriendlyFun, especially in recognizing the work and labor of our colleagues who strive to provide excellent treatment and in accordance with #fun standards. 💛
We are glad to read that you enjoyed a great 7th time with us, enjoying the shows, food and drinks. We value the feedback you provide and it allows us to improve to provide you with a better service and experience. All this so that in the future everything will be more #fun for everyone. 💛 🌴🏖️

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed December 4, 2022

Things have certainly changed here for the worst since we visited last February.
There were Weddings every day which took over the place with drunk and rowdy people.
The hotel was packed to capacity with rowdy locals and noisy children .
They had ear deafening music blaring every afternoon with speakers all over the beach area.
We were going to check out one day because it was so loud, but my wife complained and they shut down the beach speaker.
The food was awful and the line ups we unbelievable.
The bar area was crazy busy with rude drunken Mexican teens.
We saw a fight start one evening in the bar.
The adults area was packed with the same crowd.
The best meal i had on my trip was a big mac at McDonalds in the mall.
The coffee shop stopped using the espresso machine and used pre brewed weak horrible coffee in the drinks.
Do not go there. I wish we had not.
I have to say the staff were great and they were not happy with the changes.

Room tip: Don't do it!
Date of stay: November 2022
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
1  Thank bob h
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
F V, Propietario at Hotel Friendly Fun Puerto Vallarta, responded to this reviewResponded January 17, 2023

Hello X6758GMbobh, we thank you and let you know that we are in the process of changes, this could affect your experience in your #HotelFriendlyFun on this visit, so we value the comments that help us improve to provide better service and experience. All this so that in the future everything will be more #fun for everyone. 💛
We hope you continue to have a #fun day. 🤩🌴🏖️

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed November 30, 2022

I find other reviews with poor ratings to be very different from the experience we had.
We did not go with super high expectations, but hoped to have good food, good drinks a clean room and friendly staff and that is EXACTLY what this hotel offered.

Pros:
Food was good - some dishes better than others but of course that is also personal taste. We always found something we liked, including fresh guacamole, made to order eggs and pancakes for breakfast and a fantastic taco bar upstairs every night.
Drinks were excellent, never had a bad one. I could definitely taste the tequila in my Margaritas (in a good way). They had a sunset cocktail every night on the pier with entertainment - we went every night and enjoyed a drink (or 2) before dinner.
Room was clean - nothing fancy but quite large and looked freshly painted (a bit tired furniture and the sink was not in great shape but that didn't affect my vacation!)
Staff are excellent. Very friendly (like the name says!) and attentive. Special shout out to Jonathan, Kevin, Cynthia, Alex, Ignacio, Nabor and Double Double. The adult beach bar staff (Jonathan and Kevin) were especially attentive and would bring me my regular drink (Margarita a la rocas) before I even asked!

Cons:
Would be nice to have more loungers, the adult area chairs were taken very early so it was always difficult to get a spot.
The DJ at the adult bar in the afternoon always seemed to play the same loud pumping techno music. On the weekend it seemed to suit the crowd, but during the week it was pretty clear people were finding it to loud but they didn't adjust the volume or play to the crowd. This did NOT ruin my vacation in any way :)
The hotel in general is quite loud. Because of the way it's situated it appears to cause noise to echo through the pool area. We could clearly hear our neighbour through the ajoining door and people in the hallway. You could also hear all the pool noise very clearly in your room. It didn't usually get noisy until after 8am and quiet time was 11pm so this did not affect my sleep at all - but if you like an afternoon siesta in your room you will probably have a challenge.

Yes the staff mostly speak Spanish - guess what - you're in MEXICO. We always found a way to communicate and had no language barriers. Yes there were lots of locals on the weekend. So? They deserve a vacation too. There is no real entertainment at night (at least not a "show" like some resorts have - they had some bands and fire dancers during the sunset cocktail and there was a band playing one night on the beach) but that it not something important to me.

For a small resort that didn't have very good recent reviews (before November anyways) I was pleasantly surprised at how much we enjoyed the overall experience at this resort.

Date of stay: November 2022
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank CorinneL244
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
F V, Propietario at Hotel Friendly Fun Puerto Vallarta, responded to this reviewResponded January 17, 2023

Hi Corinnel244, we appreciate you providing your review and rating. 💛
We love knowing that we provided you with a great stay, starting with the food and drinks, at your #HotelFriendlyFun, especially in recognizing the work and labor of our colleagues who strive to provide excellent treatment and in accordance with #fun standards. 💛
We appreciate the feedback you provide and allow us to improve to provide you with a better service and experience. All this so that in the future everything will be more #fun for everyone. 💛 🌴🏖️
We look forward to seeing you again with us to bring you a great vacation #FriendlyFun style! 🤩🌴🏖️

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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