Pre-booked/paid for a one bedroom suite in Dec. for week in Feb. Tried to give us a lesser room on arrival. Telephone, TV and WIFI didn't work and kitchen was not outfitted properly. Repairs needed. Pool a total disgrace! Staff go through the motions on service but don't put the customer first. Restaurant good and service at breakfast very good,
Just got back and I missed this wonderful property .
Staff irie man , food great and perfect location near to the world famous Doctors Cave beach.
Thanks to Cheap Vacation Airport Shuttle to get us to and from the Airport (email them at info.jam@cheapvacationtravels.com .
Not a bad resort just need a few improvements.
Great location
Staff is rude (especially reception and they have lied to us with re to our booking)
Old and worn down
Swimming pool looks much better on the pictures
Bad WiFi in our room
Noisy room
Breakfast limited
If you stay less than 2 days you have to pay for beach access
Hotel drivers try to rip you off and will be overcharging. Just take a standard taxi
So many better places to go to in Montego Bay! We originally booked this hotel for 3 nights but glad we only stayed for 1 night. Awful place!
My experience was absolutely awful if it was not for the Towel Guy who I know as Monty and the bell guy (who brings and collects your luggage) I would of left the hotel by the following day. I stayed there for 4 nights with my kids and grand daughter and it was the worst time in Jamaica. The Manager of the hotel Marvell Grant needs training she is a cold and unfriendly person. Bring back Byron or get someone to run the hotel with his experience. I first visited that hotel 6 yrs ago and I fully enjoyed my stay going back in October 2019 shocked and disappointed me. The furniture was old had a really bad smell, once inside it looks like them back street motels, it is in serious need of renovation.
Even the restaurant is a joke for what you pay to stay on that resort you are clearly being robbed. Sadly to say unless they get someone with more experience or of a kinda nature to run that hotel I will never recommend it to anyone or stay there again even if I was given a free booking.
I visit Jamaica every year and to be honest El Greco needs closing down and revamping just like the Gloucestershire Hotel did years ago.
Out of the 4 nights we stayed at this hotel:
We had WI-fi for 1 day
The phones in the rooms did not work once
The bed sheet were not changed they only spreader the beds
The TV worked for only 2 days
Breakfast was good on our last day
I am so sorry that I had to write this review but the truth needed to be told El Greco needs help, also they need to get more friendly front line staff 2 out of 3 of them I must say were friendly and nice but the lady with the braids ( I think her name was Shameka or similar) she needs to learn how to smile and not look like she hates her job.
My stay at EL Greco is always pleasant. The people are always nice. The bathroom and kitchen needs some updating but is always clean. Housekeeping does a wonderful job. The food at the restaurant is tops, the bar is tops as well. Overall quite comfortable and feels like home. Love this place.
