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Barcelo.com
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mackenzie c

Okay resort

Reviewed Jan 9, 2024
My partner and I went for a week and overall, had a great time. This is definitely a budget resort so don’t expect to be wined and dined, but if you just want to enjoy drinks and sunshine on a bit of a budget, this resort is a great option.

Rooms:
We had a standard room. The bed was large and comfortable. The view was beautiful. Our AC only worked on our first night there and the rest of the week the temperature in the room sat around 26-26 degrees celcius, so quite warm and not the most comfortable for sleeping. Our bathroom had some leaks, one around the toilet so the floor was always wet and one that dripped from the ceiling. The furniture was pretty outdated and all 3 of our lamps were broken. The cleaning was inconsistent, sometimes it was done okay and other times it was hard to tell that it had even been cleaned. We found that tip amount left had no influence over how well the room was cleaned. Overall, rooms were very mediocre but worked well enough as we didn’t spend too much time in the room anyway.

Food:
Food was mediocre. The buffet was just okay, enough to not go hungry but nothing that wowed us. It was after very busy and it was often a challenge to find a seat, dishes, and cutlery. We found that going early in the morning for breakfast and a somewhat early dinner to be the best time to go to avoid the crowd. We went to 2 a la cartes. They are very difficult to book. The office that does the bookings opens at 7:00am on Sundays and when we went at 7 on the dot, there was already an hour+ long line. We were able to score reservations at the Tokyo and the Italian restaurant. The Tokyo restaurant was great! Food and service were both great. Only downside was that it felt a little bit rushed, we were in and out within an hour. The Italian restaurant was also pretty good. Food was good and service was pretty good.

Drinks:
Drinks were a highlight for sure. All of the drinks I tried were great and service at all the bars were generally good. Certain times of day, the bars can get pretty crowded so it’s typical to wait in line for a minute before ordering your drink but staff move pretty quickly. Staff are great at making drinks with as much or as little alcohol as you would like.

Pool & beach:
Both the pool and the beach are also highlights of our trip. It can be difficult to get chairs at either. We would typically go down around 7am to reserve our chairs but if you had a large group, you would need to go earlier. Both pools are beautiful and clean. It can get a little loud by the pool with the entertainment, but we really enjoyed this atmosphere and had a very fun time. The beach is incredibly clean with no seaweed and great for going on long walks. During our trip, the waves were pretty strong but we still were able to enjoy the ocean. There are a couple of games (giant chess and cornhole) beside the pool as well. The pool and beach was easily the best part of our trip.

Gym:
My partner and I both enjoy going to the gym so we went a few times throughout our trip. They have dumbbells up to I believe 50lbs, a smith machine, a couple cable machines including a lat pulldown, 2 treadmills, and 3 adjustable benches. Equipment was extremely old and the dumbbells were not labelled. It was an okay gym for getting a lift in.

Wifi:
Wifi was strong and reliable in our room. It was good in the buffet and okay in some parts of the lobby. I did not have connection in other parts of the lobby, in the gym, beside the pool, or on the beach. Overall pretty good even if it didn’t reach everywhere on the resort.

Overall, my partner and I had a good time at the resort. We are young and booked a trip on a student budget so we did not have high expectations, especially given many of the reviews for this hotel. It is definitely a ‘what you make of it’ resort. The rooms, food, and service are only mediocre, but if you just want sunshine, drinks, and to spend time at the pools and beach, you can have a really great time.
Date of stay: December 2023
Trip type: Travelled as a couple
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Alvaro Fontenla, Dueño at Occidental Caribe, responded to this review
Responded Jan 10, 2024
Dear Mackenziec853.

Thank you very much for the time you spent to share your personal impressions of your stay at our Occidental Caribe, we always welcome feedback, as it allows us to continually improve the experience we create for our guests.

Thank you again for your visit and constructive critics, our primary goal being to assure our guests feel comfortable and fully enjoy their visits, we are eager to regain your confidence during another occasion if you gave us that chance.

Best regards,

Álvaro Fontenla
Director
Occidental Caribe
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed January 9, 2024

Entire family fell ill from the food. No towels in the room, few english speaking staff. Slow internet and no internet on the beach. A la carte restaurants serve the same food as the buffet overall. Long lines to wait to eat breakfasts and very slow service overall.

Date of stay: December 2023
    • Rooms
    • Cleanliness
Review collected in partnership with Barcelo Hotels & Resorts
Thank jabalc
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Alvaro Fontenla, Dueño at Occidental Caribe, responded to this reviewResponded January 10, 2024

Dear Jabalc.

Thank you for taking the time to write a review about your stay in our resort.

Please receive our apologies for falling short of your expectations. Please be certain that we’ve taken your comments seriously and we will ensure that situations like these will not happen in the future. We do however hope that, as we continue to work towards enhancing our product, you may decide to give us another opportunity to serve you better in the future.

Best Regards,

Álvaro Fontenla
Director
Occidental Caribe

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed January 9, 2024

I was expecting much more from this resort. During our stay we learned that it used to be amazing and something has changed.
It was my children's first time experience traveling to an all exclusive and the experience left unimpressed. Most likely not to go again.

Date of stay: December 2023
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Barcelo Hotels & Resorts
Thank Rebecca H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Alvaro Fontenla, Dueño at Occidental Caribe, responded to this reviewResponded January 17, 2024

Dear Rebbeca H.

We would like to thank you for choosing our resort as your host on your recent gateway to our destination. It was a pleasure having you and we appreciate that you have taken the time to share your experience on TripAdvisor. It is with regret that we read the comments about the issues you unfortunately experienced during your recent stay with us, and we hope you would accept our sincerest apologies. Please be certain that we have taken your feedback seriously and we will work in our opportunity areas in order to deliver better service to our guests.
With this said, we look forward to having the opportunity of hosting you back on a renewed opportunity to redeem your confidence in our resort and service.

Best Regards,

Álvaro Fontenla
Director
Occidental Caribe

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed January 9, 2024

The staff is friendly however they needed more English staff to cater to those guests who do not speak English. The rooms are really in need of an update and some of the housekeeping staff need to be retrained. Overall the experience could be a solid 5/10

Date of stay: December 2023
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Barcelo Hotels & Resorts
Thank certifiedsideman
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Alvaro Fontenla, Dueño at Occidental Caribe, responded to this reviewResponded January 9, 2024

Dear Certfiedsideman.

We greatly appreciate the time you spent to review your recent experience in our hotel, at Barceló we always strive to exceed guests' expectations and your comments will help our teams reaching that goal.

Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future.

Besr Regards,

Álvaro Fontenla
Director
Occidental Caribe

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed January 7, 2024

Stayed December 29, through January 5
I would not recommend this hotel .
The hospitality of the employees was disappointing. No one looked like they were enjoying their job , and some seemed rather annoyed at having to serve us.
Buffet
We waited at least 15 minutes for coffee. We often had to get our own utensil’s.
The tables were always dirty; and were brushed off and not disinfected. Table clothes were dirty . When asked to change the table clothe; we were asked to just change tables.
The quality of the food was mediocre to say the least and variety was inexistant.
I have been to Cuba over 14x, and this hotel food choice and quality was no better unfortunately.
We all had issues at one point or another with diarrhea and abdominal cramps were frequent.
Rooms
The rooms were out-dated.
And in need of some TLC
My sister had cockroaches every day in her room.
My daughter and nieces room had issues with their toilet and shower drainage. And their safe did not work.
The patio doors do not lock.
Room changes were frequent and tidiest.

The exterior of the hotel however; was clean and well kept.
The pool areas were vast and well kept.
The beach was fabulous .
The Price, versus quality , was disappointing

Date of stay: December 2023
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Barcelo Hotels & Resorts
Thank Leibra2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Alvaro Fontenla, Dueño at Occidental Caribe, responded to this reviewResponded January 8, 2024

Dear Leibra2024.

Thank you for taking the time to write a review about your stay in our resort.

Please receive our apologies for falling short of your expectations. Please be certain that we’ve taken your comments seriously and we will ensure that situations like these will not happen in the future. We do however hope that, as we continue to work towards enhancing our product, you may decide to give us another opportunity to serve you better in the future.

Best Regards,

Álvaro Fontenla
Director
Occidental Caribe

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed January 6, 2024

The room was not that great . We had cockroaches in our bathroom at night. The lock on patio was so so at best. The food was awful I was sick half the time I was there . Some of the workers were not very polite almost rude . I found they did not try to be happy at what they are doing . I went during Christmas so I was excited to go. My daughters got sand flea bites on their body. In their room the toilet did not work, the safe did not work and on the vanity was a big crack on the glass top plus maid service did not come one day to clean. The pools were nice . The weather fantastic . But I will never recommend this hotel to anybody.

Room tip: Need to go early to put towels for chairs. Also just be careful what you eat.
Date of stay: December 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
1  Thank Teri S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Alvaro Fontenla, Dueño at Occidental Caribe, responded to this reviewResponded January 8, 2024

Dear L8907ZGteris.

Thank you for taking the time to write a review about your stay in our resort.

Please receive our apologies for falling short of your expectations. Please be certain that we’ve taken your comments seriously and we will ensure that situations like these will not happen in the future. We do however hope that, as we continue to work towards enhancing our product, you may decide to give us another opportunity to serve you better in the future.

Best Regards,

Álvaro Fontenla
Director
Occidental Caribe

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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