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Samirali k

Very very Amazing vacation at sirenes resort punta cana

Reviewed Mar 23, 2022via mobile
Overall was great & amazing experience at grand sirenes resort . Nice, clean & friendly environment with great people always have smiles on their face and special thanks to mr. Super Tony who help us a lot in booking activities and doing dinner and all other basic needs

Price is affordable
All inclusive food & drink was great
Resorts staff was excellent
Pool was nice & clean
And weather was great 👍

I would definitely going there again
Date of stay: March 2022
Trip type: Travelled with family
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sirenis Hotels, Owner at Grand Sirenis Punta Cana Resort, responded to this review
Responded Dec 10, 2023
Dear Customer,

It is not every day that we receive comments as detailed and thoughtful as yours. But believe us when we tell you that it does not go unnoticed. His comment has provided us with valuable insight into the services we offer at Grand Sirenis Punta Cana. We sincerely appreciate you taking the time to share his opinion with us.
I wish you the best, Greetings from the Heart

Alberto Guante
Assistant Director, Claims
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed March 23, 2022 via mobile

This was by far a great resort! Everything was perfect! Room 3404 great and the lady that cleaned it was so nice and good ( Arelis Sossa ) . The room was always done by 11 am . The gardens are beautiful so is the beach . The pool is a bit to deep but it was ok . The pool area was very beautiful. The staff at the buffet and restaurants were attentive . The service is excellent. The animation team is the best i had experienced. The shows the kids show… i loved it all . Sugar took care of my 11 years old son with all kind of activities from soccer volleyball to dancing . It was all excellent. The food was great and the drinks were the best. I only find the aqua park a bit far and no transportation to get there. Its a bit to hot with 2 kids! I loved the Aqua-games park . My kids loved it. The only think i really dislike and set me off was i got tricked in a invitation to a special breakfast to visit a nicer part of the hotel. I said i wad not in to buying anything any timeshare or any kind of membership but Frank insisted very much . He was very nice but i was upset to loose 3 hours of a beautiful day on a 7 days vacation by some sellers of the hotel. Don’t get fooled . Appart of that incident i would go back in a heartbeat and i recommend it highly. I also loved the peacock and all the different little cats … it was a great vacation. There is dog on the beach… he is harmless … I recommend you bring lots of 1$ us bill for tips since reception don’t give you change … they never have apparently… See you soon in a near futur Grand Srenis…

Room tip: Don’t get fooled into special invitation to a free breakfast or any kind of invitation to anything ( contest… ) its a membership trap …
Date of stay: March 2022
Trip type: Travelled with family
Thank Carla T
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sirenis Punta Cana Resort, Owner at Grand Sirenis Punta Cana Resort, responded to this reviewResponded March 27, 2022

Dear Carla T,

It is a pleasure to receive your comments and review in regards to our resort Grand Sirenis Punta Cana & Aquagames.

We cannot happier to read your so positive recognitions about your incredible recent experience. Nothing can reward us more than knowing we have done an outstanding job and you enjoyed everything. We will be congratulating Sugar and Arelis, from Animation and Housekeaping team, for their great job and dedication.

Let us extend our most sincere apology for any inconveniences you might have encountered during your stay. All your comments about the weak points have been read by me, and we will put immediately some corrective measures to strengthen.

We hope to have the opportunity to welcome you back soon!

A greeting from the Heart,
Erika Zenic
Assistant Manager

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Reviewed March 23, 2022 via mobile

We stayed at Grand sirens for one week and enjoyed our stay. Along with all the fun and exciting experience we were treated and taken care of by a man named super tony. Thanks to him our stay felt fun and stress free

Date of stay: March 2022
Trip type: Travelled with family
Thank Zxavian
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sirenis Punta Cana Resort, Owner at Grand Sirenis Punta Cana Resort, responded to this reviewResponded March 24, 2022

Dear Zxavian,

Thank you for letting us know about your impressions of our resort Grand Sirenis Punta Cana & Aquagames.

It is very gratifying to receive scores like yours, as it keeps us motivated and very focused, to continue going the excellent path we’re going to achieve the excellent and most important guests’ satisfaction. Make shore that Super Toni will receive congratulations from you.


We will continue to work very hard to give you an even better experience that is in a future visit.

Best regards,
Erika Zenic
Assistant Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed March 23, 2022

It’s was a great stay, kids enjoyed the stay specially pool shout out to super Tony staff at the resort was amazing good service, night party’s were good at Theater and front stage programs were amazing, there was only Ken problem water stopped one evening but that did not effect the entertainment but we did had inconvenience for that small part, giving tips goes long way as the staff work super hard, would definitely recommend it.

Date of stay: March 2022
Trip type: Travelled with family
Thank P4934LEstevem
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sirenis Punta Cana Resort, Owner at Grand Sirenis Punta Cana Resort, responded to this reviewResponded March 24, 2022

Dear P4934LEstevem,

Thank you for having the time to evaluate our services and provide us your score about our resort Grand Sirenis Punta & Aquagames.

Having archived your maximum satisfaction is our reward. We really appreciate that you can share that you have had an amazing experience because of the beautifull hotel pools, the amazing shows and especially Super Toni's service. Let's congratulate him for the excellent work.

We want to have the opportunity to welcome you back once again.

Cordially,
Erika Zenic
Assistant Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed March 23, 2022

We stayed at Grand Sirenis during March 2022 for 6 days, resort is beautiful and with lots of food option, dinner options. We stayed in large group with 6 rooms and we were helped in the resort by a man at Concierge name Super Tony, he helped this big group in booking dinners, excursion, and activities. Amazing man and Amazing Resort, Loved it 😍

Date of stay: March 2022
Trip type: Travelled with family
Thank afrozam2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sirenis Punta Cana Resort, Owner at Grand Sirenis Punta Cana Resort, responded to this reviewResponded March 24, 2022

Dear afrozam2022,

Receive our acknowledge for sharing your brief review about your stay at Grand Sirenis Punta Cana & Aquagames.

We value the fact of highlighting the great food and lovely staff. As a customer-oriented service company, our committent stands for having the maximum satisfaction of all our guests and we feel happy we have achieved through your holiday experience. Be sure that we will congratulate Super Toni for his grate job.

We cannot wait for welcome you back!

Wishing you all the best,
Erika Zenic
Assistant Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed March 23, 2022 via mobile

We stayed at Grand Sirenis, Punta Cana, we had a great stay at this resort, we were helped by a Man name (Super Tony) who works at Concierge, at the Sirenis resort he booked dinners at different restaurants, COVID test, activities, excursions, for the group of 21 😅. Very pleased with his help.
Resort was absolutely beautiful, lots of activities for children, and adults, good food, Fish BBQ my favourite, enjoyed every single second of my stay, will return back again in few years

Room tip: Pack your bags and go, friendly staff and great safe and secured resort.
Date of stay: March 2022
Trip type: Travelled with family
Thank Safari68522572326
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sirenis Punta Cana Resort, Owner at Grand Sirenis Punta Cana Resort, responded to this reviewResponded March 24, 2022

Dear Safari68522572326,

Thank you so much for taking the time to give us your feedback in regards to your recent experience at Grand Sirenis Punta Cana & Aquagames.

We value the fact of highlighting the services and the amazing attention from our staff, reviews like yours, are the motivation to keep in the path of striving excellent. We will congratulate to Super Tony for his excelent job.

We hope to have the opportunity to welcome you back to your second home in the Caribbean.

Wishing you all the best,
Erika Zenic
Assistant Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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