We spent our first 2 nights there. The room was small but had everything we needed, nice bathroom with good water pressure. Very clean, housekeeping was outstanding. Very nice lap pool and deck which we had to ourselves most of the time. Exercise room well equipped. Good location with access to the beach across the street and walking distance to restaurants .
This was a short stay over Christmas. The hotel is very much your typical US layout Marriott. Comfortable but with the noisy style AC. Breakfast was good with plenty to chose from but with a heavy price $50us per guest. This seems standard for the Caribbean. The only issue was the evening meal. Very slow to arrive, starters and mains came together and was poorly cooked.
I planned to celebrate my 60th birthday with a family dinner on Thursday 1st December.
Dinner party were 14 persons...and we were seated just on time ( 7PM) , and soon proceeded to order drinks, followed by starters and mains.
Pros- The rum punch was very good.
Cons- The waitress, although pleasant...was not very competent since she got some of the orders wrong especially the starters..one person got chicken caesar salad that he did not order, and my niece never got her fish cakes in the end. When challenged about issue, the waitress stated that "this is a big order". The thing is we were just one of 2 tables being served that night ...(other table had 2 guests).
Apart from the service, the food was not all up the standard...my young niece and nephews enjoyed the pizzas they ordered.
However, those who ordered the pasta found it to be undercooked, ..my sister-in-law actually pointed it out and her meal had to be returned ..the second plate was better cooked but the portion size was smaller then the original plate.
The macaroni pie ...three portions were slightly charred (burnt)....well more than slightly to be honest.
The main course took forever to serve and was very sporadic .....one person finally received their main at 9:40 pm...after we were seated from 7 pm and orders were taken more than an hour.
But what was worse than the food and poor service was the attitude of one other waitress..she was abrupt and totally unprofessional. Her role in the hospitality sector should be limited to raking the leaves on the beach.
Overall, this experience totally ruined the night and the celebration me and my family and friends were anticipating.
It was a waste of money,...after liaising with Dean (financial controller) I refused to pay service charge .....but I am of the view that the bill should be have been adjusted significantly to compensate for such awful service.
Dear Kallertz,
I can understand how disappointing the celebrations were for you, especially considering that your previous experiences with us were positive and led to your decision to commemorate this milestone with us. We sincerely apologize for not meeting your expectations and are happy that we will have another opportunity to create better memories with you. I look forward to meeting you and discussing the situation with you in more details in the near future.
Sincerely
Kelly-Ann Payne
General Manager
As a Marriott Bonvoy member, I try to stay at Marriott hotels when possible.
This trip was a last minute business trip and I once again opted to stay at the courtyard for its location and convenience to the business I needed to conduct.
I was a little disappointed on this occasion as I found the level of service to be very casual.
The first morning my room was cleaned, the cleaning bottle was left in my bathroom with no towels replaced. I found the room attendant on the corridor and while she was speaking with me her phone rang lordly and she ducked her teeth and answered the call and proceeded to have a phone conversation! I was shocked.
Front office agents were very friendly as were restaurant staff, but there was a casualness that was sometimes just too familiar.
Dear bonapppetit_11,
Thank you for sharing your feedback on your recent stay. Providing the highest level of service is our number one priority and I sincerely apologize for not meeting your expectations. I will share your feedback with my team in an effort to put measures in place to prevent such incidents from reoccurring. Any additional information that you are able to share will help me to more specific in my approach. If you are able to, please contact me at reservations.barbados@courtyard.com.
Sincerely
Kelly-Ann Payne
General Manager
Yaksenia, who is the mixologist at Courtyard Marriott, has an amazing personality! She is always smiling and made my day brighter every time I ordered her amazing coffee expresso milkshake that she would make for me. Courtyard Marriott is close to the bus if you haven't rented a car and the busses come fairly regularly.
