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C$904
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Ellice T

Amazing hotel

Reviewed 2 weeks ago
Another fantastic stay at this lovely hotel. We have now stayed here 3 times in the past 3 years and our children are asking when can we next go back! We have stayed in June, October and July. All 3 of those times were fantastic, October was quieter as they were about to close for winter.

The hotel rooms are spacious and clean.
There is a huge selection of food in the restaurants, with excellent theme days. We stay half board as if you need lunch there are plenty of restaurants over the road. Love that there are water bottle filling stations easily to get to around the hotel.

The staff are so friendly and will go above and beyond to help.

The hotel never seems over crowded and you’ll always get a bed at the pools throughout the day. The pool areas are kept clean and tidy.

This year Our children particularly loved the inflatable slide that was at the pool one afternoon and the frozen show! Special thank you to the face painting that the lovely staff did in the evenings for the children.
Bingo is also a massive favourite with our children too!
Also loved the addition of the waffle / crepe cart by the pool!

My main requirement when staying away is to have a hotel on the beach, clean spacious rooms and delicious food… and this hotel ticks all those boxes!

I am sure we will be back… again!! as I don’t think we will find a hotel as lovely to stay in.
Date of stay: July 2024
Room Tip: Book this hotel, you will have a fantastic stay!
Trip type: Travelled with family
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
online experience Iberostar, Owner at Iberostar Selection Playa De Muro Village, responded to this review
Responded 2 weeks ago
Dear guest,

We are thrilled to receive your kind words about your recent stay at our Iberostar Hotel. Your satisfaction is our priority, and we are delighted to have met your expectations. We hope to see you again soon and thank you for your feedback.

Best regards,
Quality Manager,
Iberostar Selection Playa De Muro Village
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (1,530)
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6 - 11 of 1,532 reviews
Reviewed 2 weeks ago

5 * holiday, staff are amazing and really helpful, hotel is super clean and tidy. Food is amazing and has a great variety. Pool area immaculate. Hotel and Pool, is so close to the beach and really accessible. Will definitely book again soon. Entertainment is awesome too!

Date of stay: July 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Alan P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
online experience Iberostar, Owner at Iberostar Selection Playa De Muro Village, responded to this reviewResponded 2 weeks ago

Dear Alan,

Thank you for sharing your experience at our Iberostar hotel. Your review brings us immense joy, knowing that you left with many pleasant memories. We would be truly honoured to welcome you back again and have the opportunity to make your next stay with us even more remarkable than the last.

Best Regards,
Quality Manager,
Iberostar Selection Playa De Muro Village

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

5 night stay in a family room, for 2 adults and one 14 yr old. Plenty of room to spread out. We booked a "pool view" room which was in building 2 and overlooked the side pool. It was nice and quiet in the evening and enjoyable to sit out there and sip a glass of Mallorcan chardonnay we picked up from Alcudia earlier in the day.

If you are reading this to get the basic gist of what you get and how this compares to the 4* Iberostar right next door, you are at the right place.

The 4* property is 3 stories, and the rooms look much smaller from the outside. It is more dense, there are more people around the pools, and compared to the 5* has a sense of chaos around the pool area during the day. It isn't HORRIBLY overcrowded but when compared to the main pool area and the side pool area of the 5* it is noticeably busier.

The two buffet's at the 5* are excellent. You make a reservation for the outdoor buffet to sit and look at the ocean - ideal to get a 7pm reservation and get there a little early to get a seat right at the glass wall for an unobstructed view. The outdoor restaurant has a grill with nice meats but I did notice a fly or two landing on the cheese and a bird nibbling on the bread area. The food was all great, everyone found something to eat here.

The indoor buffet has everything and then some. The go-to for breakfast and dinner. No reservations required just show up. Breakfast ends at 1030am and we arrived at 10am every morning with plenty of time to eat our fill. The latte's were a little watery but hey, they did the trick.

I do not know how the food situation works at the 4*. I can tell you that, based on the crowd side of both hotels it was a no brainer for us to stay at the 5*. So much room between buildings, only 2 stories each, and far fewer people milling about even at peak time. Go 5* if you can afford it.

The workout area is pretty good for a hotel, never crowded. Shared by both hotels. They do not have towels in here so bring a hand towel from your room.

There are EuroSpar's every 100M across the road, easy to grab a few things that you may need. like Mosquito spray! (more on that below)

Go to the beach before 930am to get a spot under the umbrellas or you will be out of luck. There is a notice on the umbrellas that says you need to rent them for EUR15 a day but we never had anyone come ask us to pay.

AT the 5* people were "claiming" their loungers and umbrellas by 930am but even still, we were able to find 4 loungers at 11am and migrate around till we found a nice shady spot. I doubt we would have had such luck at the 4*.

The mosquitos are real. You can buy spray at the Spar across the street. They are most noticeable after 5pm. Not horrible by any measure but they are present and you will prob get bit by a handful if you don't use bug spray. Again this was not a huge problem, we all still enjoyed ourselves but we all have a couple of bites from the visit.

The shows in the evening were great - some moreso than others, but the kids all loved it. We watched most of them at least for 15-20 min and the last night the dancing show was so good we stayed for the whole thing while having a few drinks.

An excellent stay, great staff, great experience. Two thumbs up.

Date of stay: June 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank EBCJCG
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
online experience Iberostar, Owner at Iberostar Selection Playa De Muro Village, responded to this reviewResponded 4 weeks ago

Dear Guest,

We are delighted to hear that you enjoyed your recent stay at our Iberostar hotel. Your kind words are greatly appreciated and serve as a motivation for us to continue delivering exceptional service. Thank you for your feedback, and we hope to have the opportunity to welcome you back for another memorable experience.

Kind Regards,
Quality Manager,
Iberostar Selection Playa De Muro Village

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed June 16, 2024

Last day today and really sad we are leaving. Facilities really good and staff lovely. We loved Virginia in particular who made us feel so welcome. The first day she brought us ice creams, and was so attentive when we needed more drinks and took glasses away when we were done. She was by far the friendliest staff member and made a real effort with us.

Date of stay: June 2024
Trip type: Travelled as a couple
Thank Ella M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
online experience Iberostar, Owner at Iberostar Selection Playa De Muro Village, responded to this reviewResponded June 17, 2024

Dear Ella,

Thank you for choosing Iberostar for your recent holiday and for sharing your wonderful review. We hope to welcome you back again soon and wish you well.

Best Regards,
Quality Manager,
Iberostar Selection Playa De Muro Village

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed June 10, 2024

This hotel really is special, and so are the staff! The staff are all excellent but huge thank you to Pepe and Miguel for making our stay feel special. You are both a credit to the team.
The food is excellent, the breakfast buffet is extensive, and the lunch at the beach bar overlooking the beach is stunning. We went all inclusive and upgraded on arrival and are so glad we did. The lunch buffet with the BBQ is amazing. Onto the evening buffet in the Gregal restaurant, the food is excellent quality and not repetitive, the themed nights are also excellent, I particularly enjoyed sushi night and Mexican night.
The beach is just stunning and having direct access is so much easier as you can nip to the beach as and when you want. The water is crystal clear and so shallow, so it’s super safe.
Our room was spacious, very clean and comfortable. Just everything about this place is excellent, yes it’s expansive but worth every penny. I don’t have children, but for those travelling with kids they certainly won’t be bored! There’s so much for them to do. We will be back next year!

Date of stay: June 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Kirsty N
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
online experience Iberostar, Owner at Iberostar Selection Playa De Muro Village, responded to this reviewResponded June 11, 2024

Dear Kirsty,

We want to thank you for choosing Iberostar for your recent holiday and for sharing your experience. We are thrilled that you had a splendid holiday with us and we hope to see you again in the future.

Kindest Regards,
Quality Manager,
Iberostar Selection Playa De Muro Village

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed June 9, 2024

Excellent over all!
Were on a Family vacation beginning of June at the hotel.
Perfect: Rooms, Pools, Location, Restaurants and Service. Special thanks to Gonzalo at the Barbecue:)
All the staff was very friendly, the food very fresh and everything was kept clean all the time.
Strong recommendation. Will come again!

Date of stay: June 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Robert S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
online experience Iberostar, Owner at Iberostar Selection Playa De Muro Village, responded to this reviewResponded June 10, 2024

Dear Robert,

We are so grateful to receive feedback like yours from our valued guests. We truly hope to have the honour of seeing you again in the not too distant future.

Best Regards,
Quality Manager,
Iberostar Selection Playa De Muro Village

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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