1. Rooms are so rundown.
2. Bathroom is filty.
3. Aircon filter was dusty as hell
4. Food lousy.
5. Customer service non existent.
We used to go to this place before, unfortunately the only good thing I can say about it is the beach front is nice. Everything else is not worth the price.
The place was superb, my children enjoyed the white sand beach, their infinity pool was amazing where you can see the panoramic view of the place. the food was great and the staff was accommodating. Definitely a place where I can recommend to my fiends and relatives.
We were very excited at first because we saw some renovations and upgrade in this resort, since this is not our first time here. But when we enter in the room we were reserved it was very old and dirty. The food is not great, served us cold meals (breakfast) and the staff in the dining area were not accomodating and they seems irritated when you ask for water etc. It is very frustrating and then the aircon brokedown twice, no intercom or emergency genset. We will never go back to this place again. Waste of money.
The Resort was very nice staff Friendly, Young and Helpful. Elevator surprised was very nice touch.
Overall clean and Natur friendly. Also brought our two little Dogs very well received and enjoyed
The whole day. Food was good only suggestion get little Pizza oven or make Pizza on Grill add nice touch.
Other then that Resort need a little Maintenance but nothing that could not be handelt by two extra Carpenter
That could fix things like the Cabanas Shelf’s and Net over pool or broken toilets. Give to locals an opportunity to earn a few dollars for their family’s und your Resort will be back in no time to tip top shape. Loved it coming back with whole Family for Family gathering.
Staff are accommodating but not well-trained. They provide daily change of towels and complimentary softdrinks. The beach is nice with spacious cabanas but not well-maintained. The beachfront is not swept thoroughly, and there are dirt and debris. There are cheaper resorts beside La Luz which are crowded and their noisy guests spill over to La Luz's beachfront. The rooms and fixtures are dilapidated, dirty and not well-maintained. Water pressure in the shower is weak. Toilets are dirty (both inside the room and the public ones), and housekeeping standards are terrible. There are problems with the piping and sewage drains as they give off a sewer smell in the sink, toilet and showers. No toiletries, hangers, or slippers provided. There are no TVs in the room. Wifi is very patchy. While the rooms have been renovated, they are not of high quality. The Annex rooms are the worst (see photos). We reported to them about the dirty room so they moved us to a Premier room which is relatively "better" but is still very worn. Intercoms in the rooms were removed as they were reportedly damaged so front desk can be reached only thru mobile numbers or FB messenger. They charge premium prices to keep up with higher-end resorts in the area but they did not maintain their facilities. Areas under construction are not properly covered. The pool looks nice, but is also dirty. Food is overpriced too, with mediocre quality. Breakfast is plated, pathetic and meager. They do not serve free coffee with the Filipino menu set. This resort only looks good in pictures, but in reality, the place is dilapidated, dirty and expensive. Housekeeping is the biggest problem, and sanitation is very poor. Overall, this resort is super overpriced and the quality of facilities and service - not worth it.
