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Barry G
Sheffield, United Kingdom

Good hotel that punches above its weight

Reviewed Jul 16, 2023
Small hotel that punches above its weight! Not a big complex but fills every inch. Pros- nice rooms with comfy beds free minibar and good air con. Maids clean when you request this. Food is very good. Wide choice and some show cooking. Buffet style and also a snack bar with pizzas, burgers etc. super attentive staff and queues ok as not a massive hotel. Always got a seat, waiter service for drinks and very friendly. Drinks until 2am all inclusive. Main two bars poolside and reception lounge. Again neither big but queues go down quickly. All the drinks you imagine and loads of cocktails. The pool is one big pool and 2 small pools with slides for kids. Feels cold on entry but fine and sun-beds tend to be busy in morning and come free around one although we always got one. Serves ice cream until 6 pm and also milkshakes. There is an overnight place to eat which consists of cakes and sandwiches as well. There is entertainment every evening although this consisted mainly of dance shows and discos with go go dancers when we were there- quite an eye opener trust me! Two nights a week they also have a band playing music and a disco at the resident night club.
The beach is private and well used but disappointing as it is shingle and the sea not easy as such to walk into without footwear. There is a pier with sun beds which is great. There is an indoor pool, sauna and ham-man all free to use and a games room with pool table costing 5 euros an hour and table football.
Downsides were the number of children. I would say 40%+ which became tedious. Great for families though as kids club runs several times during the day. Also entertainment could have been better - some magic and acrobatic shows advertised but not during our week there.
Overall it’s a very good hotel but not big so if you are expecting 5 star Lara beach with infinity pools this is not it. It is small and compact but of a very good standard. Very few English, mainly Turkish and Russian so we met no other English people during our week. Staff English just about ok due to guests they deal with most. Lots of shops outside the hotel to buy stuff. Beware everything is in euros but if you ask they convert to lira which is cheaper.
A good budget choice for a small quality hotel.
Date of stay: July 2023
Room Tip: Lira will work out cheaper than euros but everything is priced in euros so ask for price in lira.
Trip type: Travelled with family
Value
Location
Service
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Sailors Beach Cub, Genel Müdür at Sailor's Beach Club, responded to this review
Responded Jul 18, 2023
Dear Barry G,

Greetings from Kemer.

We are glad that our concept, which is based on the methods specific to Sailor's Beach Club, which we have developed by pre-designing every detail, is met by our guests satisfaction.

We would like to thank you for your detailed and nice description of our gastronomy offer, which we prepare with effort and love for the well-being of our guests and we are pleased that it is appreciated.

We find it unfortunate that we were unable to present our entertainment programme, for which we really put a lot of effort to make it of high quality.

Regarding your concern about our beach:
As you may have noticed, Kemer is a region where the Taurus Mountains naturally stretch close to the Mediterranean Sea. This is also the reason for our shingle beach. However, our shingle beach also has some advantages compared to sandy beaches in terms of water clarity and cleanliness.

We would like to thank you again for the nice review and hope to welcome you again in our house.

Sincerely
CRM
SAILOR’S BEACH CLUB
crm@sailorbeachclub.com
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed July 11, 2023 via mobile

If you’re from the UK I’d probably recommend staying elsewhere. It is a lovely hotel, has been newly renovated and is extremely clean, however the only issue we encountered as a couple (quite outgoing and like chatting) is that 90% of people staying here are mostly Russian. I think we were the only British couple at the hotel at one point during our 7 night stay. The staff don’t speak very good English and there is a bit of a barrier there. Also the evening entertainment is also spoken in other languages so not ideal if you’re coming as a family.

The all inclusive food is tasty but can get a bit repetitive, the lunchtime snacks are great though. The A la Carte meal from the Italian menu was also very nice. Drinks are nice throughout the day too from the pool bar.

Rooms are spotless and really nice and spacious, all the amenities are great. Slides are good fun too if you fancy going on them. The beach is nice but make sure you wear flip flops/sliders as it is a pebble beach. There is a nice jumping spot where you can jump off into the sea attached to the pier.

There isn’t much to do outside of the hotel. Plenty of excursions available however the one we wanted to do only ran on Tuesday’s which we couldn’t attend which was a shame ( Sulu Island Cruise)

Overall myself and my partner had a really nice & enjoyable stay but not sure if we would come back. Wouldn’t say it’s a 5* either it’s a 4 at best.

Room tip: If you want to do the Sulu Island Cruise aka Turkish Maldives,it only runs on tuesdays which we were arriving/departing on
Date of stay: July 2023
Trip type: Travelled as a couple
2  Thank Jacob K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sailors Beach Cub, Genel Müdür at Sailor's Beach Club, responded to this reviewResponded July 15, 2023

Dear Jacob K,

Greetings from Kemer.

We would like to thank you for describing and reviewing your stay in our house as a good time, despite your critics, with which you have brought us to the conclusion that things can only get better.

Your concern regarding the language skills of our employees is partly correct, since you were probably/unfortunately and/or coincidentally served with our employees who have no knowledge of English. We find it unfortunate and we are really sorry that these employees did not inform the managers in the service area about the communication problems, because all the head waiters and half of our service employees speak some English.

As one of the hotels more and more preferred by the west european audience in Kemer, we have also decided to enter into a corresponding development and construction. Our newly founded "Sailor's Millennial Academy" will train all our employees in English and service etiquette starting coming winter.

The point which we actually regret the most is that we were not able to present you the food offer, which was highly praised by all our guests.

Our gastronomy offers are based on the motto that what is used and popular is constantly being offered, such as. Sushi, Anatolian, salad station, grill station, the food corner with waffles and baked potatoes and our Marinas Snack on the beach with a daily offer of doner kebab, schnitzel, cordon bleu, pizza, filled Turkish flatbread (gözleme), salads, fruits, desserts and many others. In addition to this, we have more than 400 dishes that are placed on the buffet on a weekly basis.

Since Sailor's Beach Club is a well-known facility with its management philosophy that is directly accessible to guests, we find it really regrettable that you did not make use of the contact with the English and German speaking hotel management. We really would have liked to take care of all your concerns.

Regarding your concern about our beach:
As you may have noticed, Kemer is a region where the Taurus Mountains naturally stretch close to the Mediterranean Sea. This is also the reason for our pebble beach. However, our pebble beach also has some advantages compared to sandy beaches in terms of water clarity and cleanliness.

We hope and wish to be able to welcome you again in our house and remain.

Sincerely
CRM
SAILOR’S BEACH CLUB
crm@sailorsbeachclub.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed July 8, 2023

We cannot fault any part of this hotel from the rooms to the food,cleanliness friendly helpful staff. Would recommend this hotel for a taste of Turkey with no hassle. Kiris is on the bus route to Kemer where the shops are amazing and people really friendly.

Room tip: Pool very clean and plenty of sunbeds. Water is warm in the Pool and the sea
Date of stay: June 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
3  Thank Christine P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sailors Beach Cub, Genel Müdür at Sailor's Beach Club, responded to this reviewResponded July 10, 2023

Dear Christine P,

First of all, we would like to thank you for choosing Sailor's Beach Club among dozens of options for your holiday, and we would like to express our happiness that we were able to provide you with a nice holiday.

We are glad to see, that our luxury philosophy based on the personal and loving commitment of the entire team for the well-being and soul of our guests, in which the managers are also integrated.

It is very gratifying for us, that the value we place on our work colleagues is passed on to our guests in the form of high-quality care and friendliness.

We would like to thank you for your nice review about Sailor's Beach Club and we hope to welcome you back in our house, in an even better way.

Sincerely.
CRM
SAILOR’S BEACH CLUB
crm@sailorsbeachclub.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed July 2, 2023 via mobile

There are so many postive points to this hotel and in our opinion no negatives.

From the moment we arrived, we felt so welcome by all of the hotel staff.

Our room was immaculate, modern and had a lovely sea view.

The food/drinks were brilliant, great choices including a couple of lovely A la Cartes.

For us, what stood out the most was the service. The staff couldn't do enough for you and we would certainly return.

Thank you to all at Sailors for making our holiday a very memorable one 😀

Date of stay: May 2023
Trip type: Travelled as a couple
3  Thank william s
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sailors Beach Cub, Genel Müdür at Sailor's Beach Club, responded to this reviewResponded July 2, 2023

Dear Will 773

We want you to know that your warm and kind comment left us speechless.

It is very gratifying for us to see that the value we place on our work colleagues is passed on to our guests in the form of high-quality care and friendliness.

We thank you very much for your nice review and hope to welcome you again in our house.

Sincerely
CRM
SAILOR’S BEACH CLUB
crm@sailorsbeachclub.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed June 27, 2023 via mobile

This hotel is a hidden gem, absolutely lovely place. The staff are very friendly, they don’t speak much English and it can be a barrier, however they bend over backwards to try and understand and help.
The setting is tranquil, it’s a small hotel with lovely gardens very well kept, the rooms are all modern, clean and very nicely decorated.
The restaurant is lovely however didn’t have much variation from day to day but there was enough to keep us happy.
The pool area was bigger than it looks on the pictures, the beds are very close together which can sometimes mean that others close by are putting up umbrellas that cover your space but when it’s quieter it’s ideal.
The beach is rocky right into the sea so would recommend some form of sea shoes to protect the feet and also the beds are permanently covered unless you can get on the pier, which is a lovely setting.
The bar areas, snack areas and patisserie are great and serve a good selection to nibble on throughout the day if you don’t fancy going to the restaurant.
The only down points…..and this is being picky, is the bed is very hard and not overly comfortable and the blanket that is for sleeping is very light and only just covers the double bed.

All in all I would recommend this hotel highly such a lovely quaint, well looked after and friendly place to stay. We’ll worth the money.

Room tip: Sea shoes for the pebbles beach.
Date of stay: June 2023
Trip type: Travelled as a couple
4  Thank Mollymoo2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sailors Beach Cub, Genel Müdür at Sailor's Beach Club, responded to this reviewResponded July 2, 2023

Dear TJ,

Thank you very much for your partly nice but also honestly expressed evaluation, with which you have brought us to the conclusion that things can only get better.

Your concern regarding the language skills of our employees is partly correct, since you were probably/unfortunately and/or coincidentally served with our employees who have no knowledge of English. We find it unfortunate and we are really sorry that these employees did not inform the managers in the service area about the communication problems, because all the head waiters and half of our service employees either speak English or some German.

As one of the hotels more and more preferred by the European audience, we have also decided to enter into a corresponding development and construction. Our newly founded "Sailor's Millennial Academy" will train all our employees in English and service etiquette starting next winter.

The point which we actually regret the most is that we were not able to present you the food offer, which was highly praised by all our guests.

Our gastronomy offers are based on the motto that what is used and popular is constantly being offered, such as. Sushi, Anatolian, salad station, grill station, the food corner with waffles and baked potatoes and our Marinas Snack on the beach with a daily offer of doner kebab, schnitzel, cordon bleu, pizza, filled Turkish flatbread (gözleme), salads, fruits, desserts and many others. In addition to this, we have more than 400 dishes that are placed on the buffet on a weekly basis.

Since Sailor's Beach Club is a well-known facility with its management philosophy that is directly accessible to guests, we find it really regrettable that you did not make use of the contact with the German and English-speaking hotel management. We really would have liked to take care of all your concerns. A soft cover fort he matress in your room, English-speaking service in the restaurant and other wishes would have been happily fulfilled for us.

Regarding your concern about our beach:
As you may have noticed, Kemer is a region where the Taurus Mountains naturally stretch close to the Mediterranean Sea. This is also the reason for our pebble beach. However, our pebble beach also has some advantages compared to sandy beaches in terms of water clarity and cleanliness.

We would like to thank you again for your satisfied and nice opinion regarding our range of food, which we are constantly expanding, and we are glad that you liked it.

We hope and wish to be able to welcome you again in our house and remain.

Sincerely
CRM
SAILOR'S BEACH CLUB
crm@sailorsbeachclub.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed June 11, 2023

Everything was fantastic, starting with the food, the staff, the cleaning of the room, the animation, both for children and for adults. Opposite the hotel, many small shops with many different products and souvenirs. The biggest drawback is the beach, which is not big considering the hotel and is covered. It's gravel and you'll need water shoes. It was a beautiful vacation with lots of delicious food, drinks, recreation,...

Date of stay: June 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
3  Thank ksenija c
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sailors Beach Cub, Genel Müdür at Sailor's Beach Club, responded to this reviewResponded June 13, 2023

Dear Ms. Ksenija,

we thank you for your nice expression, in which you gave us a positive overall rating.

It is very gratifying for us to know that we can pass on our team spirit and the team's internal harmony to our guests.

We hope that we will be able to welcome you again in our house.

Greetings from Kemer
CRM
SAILOR'S BEACH CLUB
crm@sailorsbeachclub.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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