The Cartwright Hotel - Union Square, BW Premier Collection
The Cartwright Hotel - Union Square, BW Premier Collection
524 Sutter Street, San Francisco, CA 94102
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About
4.0
#94 of 238 hotels in San FranciscoLocation
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The The Cartwright Hotel - Union Square, BW Premier Collection is a luxury boutique hotel. The biggest priority for this curated upscale location is to leave a lasting impression, even long after you have checked out. You'll notice the distinct style the minute you walk in. The elegant hotel offers the highest quality amenities and services, sure to win over even the most refined traveler. Located in San Francisco,CA the The Cartwright Hotel - Union Square, BW Premier Collection comes with a fully equipped fitness room, an exquisite on-site dining experience and ample amounts of meeting space for large events.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pets Allowed ( Dog / Pet Friendly )
Business Centre with Internet Access
Meeting rooms
Baggage storage
Concierge
24-hour front desk
Paid public parking nearby
Wifi
Newspaper
Non-smoking hotel
Express check-in / check-out
Dry cleaning
Laundry service
Room features
Air conditioning
Housekeeping
Safe
Iron
Flatscreen TV
Hair dryer
Room types
Non-smoking rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Quiet
Quaint
Languages Spoken
English, Spanish, Filipino
Hotel links
Special Offer:Book Now! Stay 3 Nights Get 10,000 Bonus Points!
Location
524 Sutter Street, San Francisco, CA 94102
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 100 out of 100
100
San Francisco Intl Airport
18.9 km•
See all flights
Metropolitan Oakland Intl Airport
18.2 km•
See all flights
Powell St
7 min•Muni
Rental Cars
290 Restaurants
within 0.5 kilometers
1,125Review32Q+A100Room tips
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Detailed Reviews
Hotel's Favourite
Exemplary staff, particularly Edward on the front desk. Helped us with all our questions & always with a smile, very knowledgeable on the city & fine restaurants. And made last minute dinner reservations for us. When I lost my phone charger he loaned me one for duration of our stay.
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Date of stay: May 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We have stayed in a number of Best Western Properties over the years and the Cartwright is definitely very unique from any other. After reading the reviews we were prepared for a small room and it indeed is. The bathroom is one of the smallest we have had in any hotel stay. The shower was adequate size to move around in and had plenty of hot water and pressure. We were on the third floor and the room was very quiet but a very uninspiring view of a white brick wall a few feet away. Fortunately the windows open so could get some fresh air into what might have been a very stuffy room although it does have a ceiling fan. There is a very nice fireplace and sitting area in the lobby area. Due to COVID restrictions the breakfast area is closed as well as the bar. The location is very convenient and the streets in the immediate area were clean and felt relatively safe. The staff is very friendly and helpful and help make up for any deficiencies of a 100+year old property. I feel if we were going to be in San Francisco for more than one night I might be looking for a hotel with a larger room that would be more comfortable but this worked out fine for a one night stay.
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Date of stay: June 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The Cartwright Hotel is a wonderful place to stay in SF. You honestly cannot beat the location, a few blocks from the BART station and muni bus locations. You are also close to Chinatown, Union Square, and literally everywhere else in San Francisco! The rooms are small but cozy. (It is an older hotel, but don’t let that scare you away. Your room will be a lovely mix of old world charm and modern amenities.) The bed had a pillow top on it and it was very comfortable. Obviously COVID-19 has changed everything, therefore we didn’t get the room refreshed everyday by housekeeping, but that is not a huge deal for me. They made sure we knew to come down to the front desk and ask for anything we needed, more towels, toiletries, or anything else. Kevin at the front desk was an amazing host! He was genuinely kind and caring towards us as guests during our stay. He made us feel safe and welcome while visiting San Francisco. He is a fantastic employee and was even kind enough to make small talk with us and gave us some interesting information on the city itself. This is also a hotel that welcomes your dog if you happen to have one with you while traveling!
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Review collected in partnership with Best Western
Date of stay: October 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Staff are super friendly and helpful, which counts for a lot. The location is just off Union Square, so if that's important and you're traveling with your pup, this could be your place. The building still retains the charm of the Edwardian era (moldings, fireplace mantle in the lobby), updated with contemporary furnishings that are a bit tired around the edges, but cozy and comfortable nonetheless.
We had a king room (no carpet) on the second floor in the back of the building with an outside wall facing an east vacant lot that was overgrown with greenery, which was very quiet, cool (no extra blankets in the room), and very small, as was the bathroom. Rooms in the front are larger, but face Sutter St., so they will be noisy, but this is the city and an old building.
If you just need a place to sleep, which we did, our room was fine, but it wasn't a cozy one I'd like to hang out in. There is parking nearby, but we chose valet, which was just $10 more, and definitely a reasonable convenience fee.
We had a king room (no carpet) on the second floor in the back of the building with an outside wall facing an east vacant lot that was overgrown with greenery, which was very quiet, cool (no extra blankets in the room), and very small, as was the bathroom. Rooms in the front are larger, but face Sutter St., so they will be noisy, but this is the city and an old building.
If you just need a place to sleep, which we did, our room was fine, but it wasn't a cozy one I'd like to hang out in. There is parking nearby, but we chose valet, which was just $10 more, and definitely a reasonable convenience fee.
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Date of stay: December 2019
Cleanliness
Service
Sleep Quality
Room Tip: Rooms in front facing Sutter Street are larger
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I stayed in a queen room which was small but spacious enough for just me. However, the bathroom was entirely too small. The shower did not suit my 6'4" frame and I literally could not sit on the toilet, this is not an exaggeration. There was some dog food found on the floor of my room, likely from a previous guest. I'm glad they are pet friendly, I love pets; however, I would think they could clean a bit better. The staff was not really that friendly, they were accommodating to my needs for staying at the hotel but they didn't smile much and seem put out or tired most of the time. The mattress did not allow for a very good night sleep but that could have been me in fairness.
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Review collected in partnership with Best Western
Date of stay: February 2020Trip type: Travelled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Let’s be honest...it’s an old building. There’s too much BROWN. Don’t expect to be greeted at the curb, either. But the staff is competent and friendly. The neighborhood is safe enough, and the location is fantastically convenient to all of the Union Square area delights: shopping, restaurants and bars, and entertainment venues.
But to be a true Best Western PREMIER COLLECTION hotel, it really needs work. Lobby area is nice, but under-utilized...there’s a beautiful bar behind the front desk area that sits in the dark, unmanned.
They could serve guests breakfast there, but they don’t. They could have a 5:00 happy hour mingle, but don’t. There is way too much dingy-ness and darkness in the corridors. Could be brightened up with better lighting and paint! But they seem undecided whether to be a boutique hotel or just inexpensive rooms for travelers on a budget. C’mon, BW, you can do better! This place has potential!
But to be a true Best Western PREMIER COLLECTION hotel, it really needs work. Lobby area is nice, but under-utilized...there’s a beautiful bar behind the front desk area that sits in the dark, unmanned.
They could serve guests breakfast there, but they don’t. They could have a 5:00 happy hour mingle, but don’t. There is way too much dingy-ness and darkness in the corridors. Could be brightened up with better lighting and paint! But they seem undecided whether to be a boutique hotel or just inexpensive rooms for travelers on a budget. C’mon, BW, you can do better! This place has potential!
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Review collected in partnership with Best Western
Date of stay: January 2020Trip type: Travelled as a couple
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I have stayed in many best western hotels and i know this hotel is on prime location but nothing like the pictures online. Noisy, middle of the night you can hear people were screaming on the road , very thin walls. Room was very tiny which is no problem but very very dirty and furniture's looks cheap, hard floor was very dirty that you can not walk barefoot. Hair was on the bathroom floor, Could not use the shower due to some funky smell. Room door was chipped off from inside. Elevator is small that fits 4 people, makes loud noise going up and down, and permit has been expired in 2013. i was on 8th floor, hall ways are very narrow that fits luggage cart only. If you are best western ELITE member do not expect any elite recolonization. Did not offer bonus points or snacks bag when i ask for water, desk clerk said there is refrigerator help your self. Very poor customer service.
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Date of stay: February 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
As others have mentioned, services here are limited due to Covid. We knew that the hotel rooms were small, but the bathrooms really are unpleasant. The shower floor could have been cleaner, and the one time we tried to use the AC, we couldn't because it was full of mildew and immediately stunk up the room. We stayed 3 nights, so requested extra towels during our stay, and had to pile the used ones under the sink, since there was no other place for them. I liked the large closet for extra space since it was 2 of us with luggage. Bed was comfortable, and the only real noise was toilets flushing and occasionally dogs barking. Great location with many cafes and restaurants and a Trader Joe's within a 10-minute walk. Convenient to the BART, and trolley if it had been running. I would not recommend this place for more than 2 nights during covid. It may be better when times are normal.
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Date of stay: September 2021
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hubby & I stayed 6 nights during our trip to SF. Rooms are small, but very clean & front desk staff is attentive. Per COVID rules house-keeping doesn't enter room, during your stay, but you can request fresh towels/toiletries at the desk daily. There are no breakfast options onsite because of COVID, and no fridge/microwave in room, but plenty of great dining options nearby.(A credit towards breakfast should be offered) This may be a deal-breaker for some, but hotel is clean, centrally located in (Union Square) area of San Francisco and close to all transportation. Would recommend.
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Review collected in partnership with Best Western
Date of stay: August 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We really enjoyed our stay. Traditional building so not hide rooms nor does it have loads of facilities HOWEVER it is very friendly, the rooms are clean with crisp white cotton bedding and clean white towels. Free tea and coffee in reception 7-10am.
7/11 across the road did cheap hot dogs for breakfast. We found a Mexican called a matador 200 yards away on the opposite side of the road which had a great atmosphere and was good value.
The historical tram cars departed from a stop 75 yards away, turn left out of reception and first left after 25 yards the stop was 50 yards up the hill on the opposite side of the road. You can pay on the tram $8 a trip to the piers.
Is you want First class then don’t book but value and friendly then all day long.
7/11 across the road did cheap hot dogs for breakfast. We found a Mexican called a matador 200 yards away on the opposite side of the road which had a great atmosphere and was good value.
The historical tram cars departed from a stop 75 yards away, turn left out of reception and first left after 25 yards the stop was 50 yards up the hill on the opposite side of the road. You can pay on the tram $8 a trip to the piers.
Is you want First class then don’t book but value and friendly then all day long.
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Date of stay: March 2024Trip type: Travelled as a couple
Value
Location
Service
Room Tip: Bar nearby en route to Union swarmed
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hi sandra,
The hotel does not have a breakfast option onsite. There are many breakfast options right around the hotel.
Cheers,
Steven Viscio, GM
We didn't eat at the Cartwright. We took a cable car to the Buena Vista. Great breakfast there!
Hi Harveysgirl,
Thank you for reaching out. Our hotel is centrally located to sites and transportations, so it's perfect for a lengthy stay. Rooms towards the back of the hotel are quiet, even though we are on a busy street. You can make that request at booking. The rooms clean and the beds are only four years old. We are a boutique hotel, so our rooms do run small.
We didn't have a car, as it's not needed in San Francisco and the parking at the hotel is very expensive. If you call their front desk, the staff would tell you how much overnite parking is. I also remember them telling me that there is a less expensive parking option at a lot maybe a block or 2 from the hotel, but I thought that would be too inconvenient.
There aren’t any microwaves in the rooms. The lobby has a medium size microwave that was easily accessible.
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PRICE RANGE
C$167 - C$239 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
larkspur union square, larkspur san francisco, cartwright hotel san francisco
FORMERLY KNOWN AS
The Cartwright Hotel - Union Square, Best Western Premier Collection
LOCATION
United StatesCaliforniaSan FranciscoDowntown San Francisco / Downtown / Union Square
NUMBER OF ROOMS
114
Prices are provided by our partners, and reflect nightly room rates, including any mandatory fees. Taxes not included. Please see our partners for more details.
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Frequently Asked Questions about The Cartwright Hotel - Union Square, BW Premier Collection
Which popular attractions are close to The Cartwright Hotel - Union Square, BW Premier Collection?
Nearby attractions include San Francisco Magic Theater at the Marrakech (0.5 km), San Francisco Playhouse (0.1 km), and Grace Cathedral (0.4 km).
What are some of the property amenities at The Cartwright Hotel - Union Square, BW Premier Collection?
Some of the more popular amenities offered include free wifi, a business centre, and meeting rooms.
Is parking available at The Cartwright Hotel - Union Square, BW Premier Collection?
Yes, paid public parking nearby and valet parking are available to guests.
What are some restaurants close to The Cartwright Hotel - Union Square, BW Premier Collection?
Conveniently located restaurants include Lapisara Eatery, Fino Bar & Ristorante, and Taylor Street Coffee Shop.
Are any cleaning services offered at The Cartwright Hotel - Union Square, BW Premier Collection?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at The Cartwright Hotel - Union Square, BW Premier Collection?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does The Cartwright Hotel - Union Square, BW Premier Collection offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Which languages are spoken by the staff at The Cartwright Hotel - Union Square, BW Premier Collection?
The staff speaks multiple languages, including English, Spanish, and Filipino.
Are there any historical sites close to The Cartwright Hotel - Union Square, BW Premier Collection?
Many travellers enjoy visiting Golden Gate Bridge (6.9 km), Alcatraz Island (4.3 km), and City Lights Booksellers (0.9 km).
Is The Cartwright Hotel - Union Square, BW Premier Collection accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.