Best Western Plus Mirage Hotel & Resort
9616 Highway 58, High Level, Alberta T0H 1Z0 Canada
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Fully refundable before Sat, Aug 3
Breakfast included
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C$238
C$210
Fully refundable before Sat, Aug 3
Breakfast included
No prepayment needed
Get rewarded with One Key
C$238
C$210
Fully refundable before Sat, Aug 3
Breakfast included
No prepayment needed
C$238
C$210
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About
4.5
#1 of 6 hotels in High LevelLocation
Cleanliness
Service
Value
At the Best Western Plus Mirage Hotel & Resort you're sure to find that little something extra. With our modern amenities and thoughtful design, the Best Western Plus Mirage Hotel & Resort will stand out among other hotels in High Level,AB. For the business traveler, a spacious work desk and free internet access are included in all our guest rooms to ensure you don't miss a beat while you're away from the office. For extended stays, each room provides a convenient in-room mini fridge that is ideal for drinks and snacks. We also have an in-house fitness room, so you can keep up your workout routine while you're on the road. As always, the Best Western Plus Mirage Hotel & Resort will provide you with the superior customer service that you are used to at Best Western® Hotels & Resorts.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Free breakfast
Water park
Waterslide
Kids stay free
Parking
Wifi
Hot bath
Pool / beach towels
Indoor pool
Heated pool
Bar / lounge
Restaurant
Breakfast buffet
Kids' meals
Vending machine
Children Activities (Kid / Family Friendly)
Pets Allowed ( Dog / Pet Friendly )
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Concierge
Newspaper
Non-smoking hotel
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
Room features
Air conditioning
Housekeeping
Room service
Coffee / tea maker
Kitchenette
Microwave
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Family
Languages Spoken
English
Hotel links
Special Offer:Book Now! Stay 3 Nights Get 10,000 Bonus Points!
Location
9616 Highway 58, High Level, Alberta T0H 1Z0 Canada
Getting there
Footner Lake Airport
11.4 km•
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Rental Cars
12 Restaurants
within 10 kilometers
Reviews
4.5
401 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
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The Best Western Plus Mirage Hotel & Resort has earned accolades for its clean, spacious rooms and the warm, professional service that creates a hospitable atmosphere. While many guests relish the home-like breakfast options and the inviting ambiance accentuated by indoor foliage, some have expressed concerns with noise and unexpected charges that detract from the otherwise pleasant stays.
Despite these inconsistencies, the hotel's cleanliness and comfortable accommodations often receive high praise from travelers.
Atmosphere
Inviting
Rooms
Comfortable
Value
Expensive
Cleanliness
Spotless
Service
Friendly
Amenities
Satisfactory
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Detailed Reviews
Hotel's Favourite
Stayed here overnight in a 1 Queen room. Clean and comfortable hotel room, nicely kept property with very pleasant and attentive staff, and plenty of parking. I found their restaurant very convenient, as it was open until later in the evening (until 10 pm) and on a holiday. Nice menu, and the food came out tasty. The breakfast in the morning was a bit of a let down (we were unlucky that it was served cold), but it was still very convenient to have some options available early in the morning before heading out on the road again. The staff at the restaurant were excellent. All in all, a very good option in High Level.
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Date of stay: April 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Tareq Morad, General Manager at Best Western Plus Mirage Hotel & Resort
Responded Apr 19, 2023
Dear Jusitne, Thank you for choosing to stay with our property and for taking the time to give us your feedback. I am pleased to hear that you enjoyed our pleasant hotel and excellent staff and we hope to welcome you back in the near future. All the Best, Damian Howell Guest Service Agent
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stay here at least once or twice a year on business. High level is a small northern town with limited quality places for overnight stays, this motel is the exception. The rooms are more than adequate, plenty of amenities, typical of a good hotel. It’s clean, and secure, with great heat and air conditioning when needed. The hotel itself is well maintained with repairs being done when needed, and the lot is plowed and maintained in the winter months, with plug ins for vehicles if needed. The staff is friendly and helpful. Both the restaurant and lounge are well appointed with nice furnishings and a warm atmosphere for dining. Menu items are plentiful and of good variety and available in both the restaurant and lounge. Great presentation and really tasty options. Moderately priced.
There is also an indoor pool, water park and hot tub available if you so desire. We use the hot tub, and after a cold day it’s sure a welcome to chilly feet and hands. We will continue to use the High Level Best Western Plus as long as we travel this way.
There is also an indoor pool, water park and hot tub available if you so desire. We use the hot tub, and after a cold day it’s sure a welcome to chilly feet and hands. We will continue to use the High Level Best Western Plus as long as we travel this way.
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Date of stay: February 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from 136tareqm, General Manager at Best Western Plus Mirage Hotel & Resort
Responded Feb 25, 2020
Dear Eddie, Thank you for staying with us again. We appreciate your loyalty and continued trust in our hotel and in our staff. Please know that we will continue to do everything that it takes to make us deserving of your continued patronage. We look forward to welcoming you back the next time you are here on business. All the Best, Tareq Morad General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A lot to digest? Read an AI-generated summary of recent traveller reviews.
I have stayed at this hotel multiple times this year. it is a very nice hotel with good amenities. there have multiple machines in the fitness room. it is vert clean. \the \kitchen rooms have full size appliances and a full set of dishes
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Review collected in partnership with Best Western
Date of stay: November 2020Trip type: Travelled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Tareq Morad, General Manager at Best Western Plus Mirage Hotel & Resort
Responded Nov 26, 2020
Dear Matthew, Thank you for staying with us once again. We appreciate your loyalty and your continued trust in our hotel and our staff to ensure that you have an enjoyable stay. Please don't hesitate to call us if there is anything we can help you with in the future. Best Regards, Tareq Morad General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
On our recent tour of northern Alberta we were staying at Best Western Plus Hotels because of the quality of the facility and standard of service that we have enjoyed in the past. Such was not the case at the High Level Best Western Plus. We found the exterior and interior to be in a state of disrepair and poor maintenance. The eavestroughing and down spouts in places were detached from the building, flashing was missing, paint was fading and the property was not nicely maintained. Along the hallways and in our room was an oder of cigarette smoke, the carpet was dirty, the lighting in our room was dim and a light bulb was burnt out, the ceiling fire alarm was missing and the wires were hanging down, and we were disappointed with the cleanliness of the room. It was obvious in other hotels that we stayed that particular attention was given to thoroughly cleaning and sanitizing the rooms because of COVID. Not in our room! In a matter of fact, when we pulled out the hide-abed we discovered that the sheets had not been changed and there was blood stains. That was all we could take! We typically have stayed at Best Western Plus hotels because the quality of the facility and standard of service are consistent and to our liking. I am totally baffled as how this hotel operates as a Best Western Plus.
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Review collected in partnership with Best Western
Date of stay: September 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Tareq Morad, General Manager at Best Western Plus Mirage Hotel & Resort
Responded Sep 16, 2021
Dear Guest, On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. The past summer has been a challenging one for our industry and particularly the hotels in High Level. We dealt with an emergency evacuation of a neighboring Indigenous reserve which left over 300 people displaced from their home. In addition to the abrupt reopening of services for which many properties throughout the province had difficulty managing. During one of the worst labour crunches in decades, especially within the hospitality industry, and the influx of evacuees in our community, we are certainly behind in a number of departments, but we are working hard to catch up. None of this is your fault or your concern, I'm just expressing some of the challenges we've faced in recent months. However, the property has has been substantially renovated within the last 2 years. New carpets throughout, new mattresses, new bedding, new curtains, new granite counter tops, new RFID locks, upgraded WiFi and new fitness equipment, to name a few. Every guest room TV has been upgraded to a 50" or more just a matter of a few months ago. As much as I appreciate your feedback, I don't agree with the extreme nature of your claims and accusations. We would love to have you stay with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 780-821-1000. Sincerely Tareq Morad General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This hotel charged more than 200/night for our room which had two beds. Musty carpets and a tired interior which is worth more like 125 tops. This is High Level's nicest hotel but it's old and needing a facelift.
Friendly staff though, which was nice.
Hotel gouged me for a $5/night sustainability fee after we checked out though, which sucks since the breakfasts are all disposable and they use lots of styrofoam with takeout orders. Mgmt will probably chime in and say how it's for covering sending the laundry to some place in Grimshaw for cleaning....whatever. Beginning to think my best bet in High Level is to just sleep in my car. ;(
Friendly staff though, which was nice.
Hotel gouged me for a $5/night sustainability fee after we checked out though, which sucks since the breakfasts are all disposable and they use lots of styrofoam with takeout orders. Mgmt will probably chime in and say how it's for covering sending the laundry to some place in Grimshaw for cleaning....whatever. Beginning to think my best bet in High Level is to just sleep in my car. ;(
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Date of stay: June 2020
Rooms
Location
Service
Room Tip: Demand accountability from their sustainability fee
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Tareq Morad, General Manager at Best Western Plus Mirage Hotel & Resort
Responded Jul 23, 2020
Dear Guest, Thank you for taking the time to give us your feedback. I would first and foremost like to say that despite the fact that the Best Western is High Level's newest hotel, built a mere 10 years ago, we have just undergone a number of renovation this past year which have included the following; brand new carpeting in all of our rooms and common areas, brand new bedding, brand new mattresses, brand new curtains and sheers, upgraded wifi, and renovations to our gym. We are constantly making upgrades in accordance with brand standards. Your contribution towards our sustainability levy is greatly appreciated and helps us with a number of "green" incentives, such as towel recycling, use of energy saving initiatives, and other matters of efficiencies which reduce consumption of waste and energy. We are an active "Green Key" member, a leading international eco-label awarded to accommodations and other hospitality facilities that commit to sustainable business practices. Unfortunately, due to the recent circumstances around the COVID-19 pandemic, we have been forced to use disposable packaging to offer our guests breakfast and takeout. Under normal circumstances we offer a beautiful breakfast buffet but that is not permitted during this time. We hope that things resume to normal in the very near future so we can deliver the experience guests have come to know and love at the Best Western Mirage. I am glad to know that our staff offered you their friendly hospitality and hope you will give us another try in the future. All the Best, Tareq Morad General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I expressley rang and asked for a ground floor room as my husband is disabled. We were given a second floor room, which we could not access, so they gave
they gave us a smaller room on the ground floor , I had to sleep sitting up on the couch. And it still cost over $200.
When trying to confirm a downstairs room upon our return, I was told they could not guarantee it, and this is the email I just received.
"we cannot guarantee a specific room, on a specific floor or a specific side of the hotel, I did say the booking is of course guaranteed by your credit card but your requests are not.
This is just how it is in the hotel industry"
This is the response from the manager.
they gave us a smaller room on the ground floor , I had to sleep sitting up on the couch. And it still cost over $200.
When trying to confirm a downstairs room upon our return, I was told they could not guarantee it, and this is the email I just received.
"we cannot guarantee a specific room, on a specific floor or a specific side of the hotel, I did say the booking is of course guaranteed by your credit card but your requests are not.
This is just how it is in the hotel industry"
This is the response from the manager.
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Date of stay: February 2020
Value
Cleanliness
Service
Room Tip: room 133 has a mechanical room right next to it that vibrates the bed. And the toliet does vnot...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from 136tareqm, Front Office Manager at Best Western Plus Mirage Hotel & Resort
Responded May 21, 2020
Dear Guest, We apologize once again for not being able to fulfill your request that evening. Sometimes occupancy of a specific room is out of our control, that is why we always confirm when guests make specific requests that we cannot guarantee any particular availability. At that point it is up to the guest to proceed with the booking and the associated cancelation policy or not to. I am very pleased to know that this was confirmed up front, and disappointed that we could not provide you with what you wanted. The last thing we want is an unsatisfied guest. We apologize once again. Kindly, Mark Lopez
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Not only do Tareq and his staff provide a great place for guest of High Level to stay, they are a great asset to the town of High Level in general. I was unable to deliver, due to road closures, a whole bunch of live lobsters that needed to be refrigerated. Tareq and his staff were willing to store the lobsters in their cooler without hesitation, until the road to Rainbow Lake opened again. It's those kinds of businesses that build community.
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Date of stay: June 2021Trip type: Travelled on business
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Tareq Morad, General Manager at Best Western Plus Mirage Hotel & Resort
Responded Jul 17, 2021
Dear Happy Traveler, Thank you for choosing to stay with our property and for giving us a perfect rating! We do take great pride in catering to our guests' needs the best way that we can and I am glad to hear that our wonderful team of staff was able to do so for you. If you are travelling to our area again soon, please do not hesitate to call us. Best Regards, Mark Lopez Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I was extremely surprised of the cleanliness of the property and the genuine engagement of the associates to appreciate me as a guest. The team seems happy and engaged. If your travel takes you to High Level, this hotel is an excellent option, and you will not be disappointed.
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Review collected in partnership with Best Western
Date of stay: May 2021Trip type: Travelled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Tareq Morad, General Manager at Best Western Plus Mirage Hotel & Resort
Responded May 26, 2021
Dear Perry, Thank you for giving us a perfect rating and for recommending our hotel to other traveler's. I am delighted to know that we were able to meet and exceed your expectations as feedback like yours is our inspiration. We take great pride in catering to our guests' needs the best way that we can and I will be sure to share your review with our team so that they know their hard work is appreciated. If you are traveling to our area again soon, please don't hesitate to call us. We look forward to welcoming you back in the future! All the Best, Mark Lopez Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The staff at the Best Western Mirage Hotel make your stay feel like you're visiting friends and family and like you are there for rest and relaxation. They take such great care of their guests and make everyone feel like they are someone special. Though I am always in the area for work, my time at the hotel is like a holiday. The care and treatment at the Mirage is above and beyond and I enjoy my time there immensely. The food in the restaurant was also amazing. We had to take a lunch with us as we travelled away each day and we loved the lunch that was sitting there ready for us to take in the morning so much that we ordered it again the next day! This is truly an outstanding hotel.
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Review collected in partnership with Best Western
Date of stay: February 2021Trip type: Travelled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Tareq Morad, General Manager at Best Western Plus Mirage Hotel & Resort
Responded Mar 15, 2021
Dear Happy Guest, Thank you for giving us a perfect rating and for the glowing review. We all enjoyed having you stay with us and it was a delight to serve such pleasant ladies. We look forward to welcoming you "home" again soon. Best Regards, Tareq Morad General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We were a travelling hockey team and not the only one in the hotel. We let our boys loose in the pool so they would bit be crazy in the hotel and were constantly told they were being to loud in the pool.
The fire alarm was pulled late in the evening and then tested numerous times after that. They refused to give any kind of compensation. The power was out in the hotel the next morning (totally not in there control) but made packing up extremely difficult. As a team we had the same rooms and a flat rate… some parents were charged different amounts for these rooms and they would not correct them and said it was accurate. Not just $20 different.. like $80 difference for the SAME rooms! There was a quiet down time at 10 we did well to keep our kids in our rooms after this point but the hotel was still very loud and not very well insulated for noise reduction. You could clearly hear the rooms right above you.
The fire alarm was pulled late in the evening and then tested numerous times after that. They refused to give any kind of compensation. The power was out in the hotel the next morning (totally not in there control) but made packing up extremely difficult. As a team we had the same rooms and a flat rate… some parents were charged different amounts for these rooms and they would not correct them and said it was accurate. Not just $20 different.. like $80 difference for the SAME rooms! There was a quiet down time at 10 we did well to keep our kids in our rooms after this point but the hotel was still very loud and not very well insulated for noise reduction. You could clearly hear the rooms right above you.
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Review collected in partnership with Best Western
Date of stay: January 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Mahesh Iyer Hotel Manager, Other at Best Western Plus Mirage Hotel & Resort
Responded Feb 3, 2024
Dear Ashley, On behalf of our entire team, I would like to apologise for not exceeding your expectations. Your satisfaction is important to us and we will use the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We wish to inform you my team always ensures if there is an error we correct them but we do send confirmations to all our guest highlighting their room type along with the rates. In regards to the noise control on the pool considering it is accessed by all the guest, we only request people in the pool to respect the other guests need of noise controls. We wish to inform you that our hotel's safety systems were activated swiftly, providing living proof of our commitment to ensuring the safety of every guest on our premises. We believe that even the slightest hint of danger should be detected and addressed immediately, and our systems have been designed to do so effectively. We apologize for any inconvenience caused by the activation of the fire alarm. We understand that such occurrences can be disruptive, and we hope that you will appreciate our efforts to prioritize your safety and that of our other guests. We once again thank you for entrusting us with your safety and well-being. Please be assured that our team at Best Western Plus Mirage High Level will continue to always maintain the highest standards of safety and security. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Warm Regards Mahesh Iyer
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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"Don't eat for two days before so you have room for more of chef Jack's food in the restaurant/lounge. Thank me later!"Read full review
"I recommend the super the day is always delicious! Along other foods on the menu that I had tried was all phenomenal"Read full review
"The train comes by the back side of the hotel from time to time, so some people prefer the side that faces the highway."Read full review
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PRICE RANGE
C$221 - C$259 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
best western plus mirage hotel high level, best western plus mirage hotel and resort
LOCATION
CanadaAlbertaHigh Level
NUMBER OF ROOMS
92
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Frequently Asked Questions about Best Western Plus Mirage Hotel & Resort
Which popular attractions are close to Best Western Plus Mirage Hotel & Resort?
Nearby attractions include Bear Necessities (1.2 km), Mackenzie Crossroads Museum and Visitors Centre (1.5 km), and R.E. Walter Memorial Aquatic Centre (1.2 km).
What are some of the property amenities at Best Western Plus Mirage Hotel & Resort?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at Best Western Plus Mirage Hotel & Resort?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Best Western Plus Mirage Hotel & Resort?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Best Western Plus Mirage Hotel & Resort?
Yes, free parking is available to guests.
What are some restaurants close to Best Western Plus Mirage Hotel & Resort?
Conveniently located restaurants include Traditions Garden Cafe, Flamingo Inn, and Tim Hortons.
Are there opportunities to exercise at Best Western Plus Mirage Hotel & Resort?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Is Best Western Plus Mirage Hotel & Resort located near the city centre?
Yes, it is 0.3 km away from the centre of High Level.
Are any cleaning services offered at Best Western Plus Mirage Hotel & Resort?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Best Western Plus Mirage Hotel & Resort?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Best Western Plus Mirage Hotel & Resort offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.