SureStay Plus By Best Western Orlando International Drive
SureStay Plus By Best Western Orlando International Drive
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Room & Suite (161)
Pool & Beach (68)
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C$76
Fully refundable before Tue, Jul 30
C$74
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About
3.0
#321 of 374 hotels in OrlandoLocation
Cleanliness
Service
Value
This property has identified as Hispanic/Latinx-owned and Women-owned.
Tripadvisor does not verify the accuracy of this information.
At the SureStay Plus By Best Western Orlando International Drive in Orlando, FL, you're sure to find great value and modern convenience. SureStay® Plus Hotels by Best Western are redefining affordable value through upgraded standards, consistent quality, and great service.
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Property amenities
Free parking
Free internet
Pool
Free breakfast
Aerobics offsite
Archery offsite
Children's playground
Kids' outdoor play equipment
Street parking
Wifi
Pool / beach towels
Outdoor pool
Fence around pool
Bar / lounge
Breakfast available
Complimentary Instant Coffee
Complimentary tea
Outdoor dining area
Snack bar
Vending machine
Poolside bar
Bowling offsite
Raquetball offsite
Squash offsite
Tennis court offsite
Water park offsite
Highchairs available
Shuttle bus service
Taxi service
Baggage storage
Outdoor furniture
Picnic area
Shared lounge / TV area
Sun deck
Sun loungers / beach chairs
Sun umbrellas
ATM on site
Umbrella
24-hour check-in
24-hour front desk
Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Sofa bed
Walk-in shower
Safe
Sofa
Telephone
Wardrobe / wardrobe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Microwave
Refrigerator
Flatscreen TV
Radio
Bath / shower
Complimentary toiletries
Hair dryer
Room types
Pool view
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Budget
Languages Spoken
English, Spanish
Location
5859 American Way, Orlando, FL 32819-8201
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 70 out of 100
70
Orlando Intl Airport
15.9 km•
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Orlando Sanford International Airport
41.8 km•
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Rental Cars
25 Restaurants
within 0.5 kilometers
218Reviews18Q+A16Room tips
Reviews
Traveller rating
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Detailed Reviews
Am unsatisfied guest with this Hotel.I checked in on Friday October 30th 2020 during the evening and the first thing I noticed at check-in was that the front desk attendant Robert didn't have the room I reserved.I was a little disappointed but I accepted what other accommodations given. the front desk offered me a room with two queen size beds non smoker no problem.once me and wife got to the room. the room was horrible there was rust around the picture frames.around the table the bottle table near the entry door the room was to cold there were no iron, no hand rags the towels were damp I called the front desk to have towels sent up the maintenance guy brought fresh hand rags.the second day me and wife left for the park and once we returned from our trip.we returned to our room and noticed that they didn't clean our rooms the place was a mess dirty towels were everywhere I was livid with the way things were going already.on top of that I left my watch in the safe when we left for the park earlier and that didn't work when I returned I typed in my pass code for which failed the maintenance guy had to come and assist me with that and he also brought more towels and sheets he said the safe needed batteries boy oh boy I was pissed I recommend that if you like a place at the hotel from hell then this is the place to be I'll never go back there to stay.
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Date of stay: November 2020
Rooms
Cleanliness
Service
Room Tip: check with the front desk to make your room has all the reservations.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Rick McDowell, Owner at SureStay Plus By Best Western Orlando International Drive
Responded Nov 3, 2020
Dear RoberthH9236KY, We apologize for the issues you experienced during your stay. It is our goal to give every guest a great room, great service and a good experience while at the hotel. It looks like we have some follow up issues from your comments. Thank you for taking the time to give us your feedback. It will help us improve for the next guest.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Rooms are clean, slight odor but I have noticed all hotels in Florida smell similar. The housekeeping staff are very friendly. Front desk is hardly helpful, they will rush you off the phone and send the maintenance guy for any little thing. Their cable is terrible, only 23ish channels and nothing ever on. The pool is freezing, we assumed it would be a heated pool like most other hotels here. The spray park does not work, and the playground is for small kids/toddlers, my 7 and 9 year olds were too big for it. The breakfast is just ok, nothing special at all. Overall the location is nice but we will likely not stay again.
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Review collected in partnership with Best Western
Date of stay: February 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Isabella Calzada, Revenue Management at SureStay Plus By Best Western Orlando International Drive
Responded Mar 11, 2022
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I have seen some not so great reviews but I can't say I had any of those experiences. I had a quiet room away from the pool. the place was clean. I have stayed in a lot worst places.... a lot worst. this was overall genuinely pleasant and reasonably priced for the holiday weekend. The fact there were a few restaurants in walking distance was a plus. I had no bad experiences. I realize that the place had recently changed names and management so there is a time of transition perhaps the previous reviews were a reflection of that time period.
I think that the only negative I can muster is the breakfast that was included. I'm a breakfast eater so it left a bit to be desired. frozen eggs thawed and heated, and deli ham heated. there is room for improvement. For kids it would be fine with the variety of cereals, muffins, and breads but for me I would rather walk the short distance to the Denny's or IHOP. Additionally the housekeeping didn't seem to have a regular schedule One day they would be around in the morning and other days they would be around in late afternoon.
I think that the only negative I can muster is the breakfast that was included. I'm a breakfast eater so it left a bit to be desired. frozen eggs thawed and heated, and deli ham heated. there is room for improvement. For kids it would be fine with the variety of cereals, muffins, and breads but for me I would rather walk the short distance to the Denny's or IHOP. Additionally the housekeeping didn't seem to have a regular schedule One day they would be around in the morning and other days they would be around in late afternoon.
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Date of stay: July 2022
Rooms
Location
Service
Room Tip: Less noise on the sides away from the pool.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The rooms smelled HORRIBLE. The toilets in the bathroom did not flush correctly. The rooms are definitely not updated. The headboard to the bed had brown stains on it. Carpet was dirty. Beds were older and felt dirty. Housekeeping didn't speak English so couldn't understand us when we were asking for new towels and wash cloths. The morning before check out a roach crawled out from under the tv stand. The only positive thing about this place is the pool.
We tried cancelling upon arrival but the staff didn't want to assist us and said we wouldn't get any of our money back.
Definitely do not recommend.
We tried cancelling upon arrival but the staff didn't want to assist us and said we wouldn't get any of our money back.
Definitely do not recommend.
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Date of stay: April 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We recently visited Orlando for the holidays, stayed a Surestay Plus Orlando we got a nice renovated room, really clean maids change linen every day, the hotel has a great value for the money we paid, breakfast from 7 to 10 had everything for a continental breakfast, eggs, ham, waffles, yogurt, coffee and juices. The best is the staff very nice service at housekeeping and front desk. We will return and recommend the hotel to everyone.
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Date of stay: December 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Isabella Calzada, Revenue Management at SureStay Plus By Best Western Orlando International Drive
Responded Jan 29, 2022
Hi Thanks for your nice review, we look forward to welcoming your and your family next visit to Orlando Florida,. Best Regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel staff was fast with any request we had. The food, parking, pool and maid service were all excellent. We had a late check-in and that was not a problem, we also asked for more towels which were promptly delivered. I recommend this location as it close to many attractions and doesn’t cost tons of money.
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Date of stay: January 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We had a very unpleasant experience. Have been trying to contact the manager since last week and no response at all. Our room was not clean when we checked in and there were lizards all over the corridors of the hotel. I stopped by the front desk the very next morning and I was told the manager will be informed and will contact me but no one got back to our complaint. We checked out the second day when the front desk person committed that we will only be charged for one night stay and remaining 4 days will be refunded. We had to find another hotel to stay for the remaining days of our vacation. I emailed the manager and called the hotel, but still no response. And today I see that they have charged us for all 5 nights even though we weren't in the hotel.
If the manager is reading this please respond to my email and call me please.
Thanks
Rekha Bhardwaj
If the manager is reading this please respond to my email and call me please.
Thanks
Rekha Bhardwaj
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Date of stay: April 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Where do I start? I also noticed a review dating Sept 11 on Expedia with another person facing similar issues to us.
We checked in for 2 weeks starting 27th August,
the first issue we had was a blocked toilet on checking in, we went to reception the next morning to report.
After like the 4/5 day we noticed our room had only bee cleaned once, we were getting back late each night and we went to reception as we needed new towels and complained but was advised we can change rooms if its that much of a problem or just have it cleaned tomorrow..
we agreed to just have it cleaned tomorrow - this of course didn’t happen, came back and there was even a couple bugs in the room in the bed and bathroom from somewhere, due to a late finish again and getting nowhere the previous night, took the sheet off, got rid of bugs outside and went to sleep. The next morning we woke up to the hotel room carpet absolutely soaked, to the point of walking and it was splashing on stepping. The aircon had somehow leaked during the night and ruined all our clothes and items we bought and left on the floor (who expects aircon to leak that bad?)
I could not put up with this for a further week and it was really dreading coming back each night. I complained at the reception upon waking up to this who advised no manager was in, I could move rooms or check out if we hate it that much we checked out early and was suppose to receive a email from the manager as the receptionist made all the notes and refund within 3-5 days but after 3 weeks we have had no response. I contacted Expedia who tried to get through to hotel and speak to manager but was ‘unavailable’ again. They advised I would receive a update within 72 hours and this never happened. Please AVOID at ALL COSTS! Pay a bit more money elsewhere and get a better service. We lost a day of our trip having to move hotel and paid far more as Hyatt Place was one of the only hotels available at short notice but although we paid for more than we wanted, the stay here was amazing and as they saying goes, you truely get what you pay for. Best Western should be ashamed of attaching their name to this hotel as I’ve always used them but never again - now contacting BW HQ to see what is going on with refund, compensation for damaged items and no response from the hotel. Awful place.
We checked in for 2 weeks starting 27th August,
the first issue we had was a blocked toilet on checking in, we went to reception the next morning to report.
After like the 4/5 day we noticed our room had only bee cleaned once, we were getting back late each night and we went to reception as we needed new towels and complained but was advised we can change rooms if its that much of a problem or just have it cleaned tomorrow..
we agreed to just have it cleaned tomorrow - this of course didn’t happen, came back and there was even a couple bugs in the room in the bed and bathroom from somewhere, due to a late finish again and getting nowhere the previous night, took the sheet off, got rid of bugs outside and went to sleep. The next morning we woke up to the hotel room carpet absolutely soaked, to the point of walking and it was splashing on stepping. The aircon had somehow leaked during the night and ruined all our clothes and items we bought and left on the floor (who expects aircon to leak that bad?)
I could not put up with this for a further week and it was really dreading coming back each night. I complained at the reception upon waking up to this who advised no manager was in, I could move rooms or check out if we hate it that much we checked out early and was suppose to receive a email from the manager as the receptionist made all the notes and refund within 3-5 days but after 3 weeks we have had no response. I contacted Expedia who tried to get through to hotel and speak to manager but was ‘unavailable’ again. They advised I would receive a update within 72 hours and this never happened. Please AVOID at ALL COSTS! Pay a bit more money elsewhere and get a better service. We lost a day of our trip having to move hotel and paid far more as Hyatt Place was one of the only hotels available at short notice but although we paid for more than we wanted, the stay here was amazing and as they saying goes, you truely get what you pay for. Best Western should be ashamed of attaching their name to this hotel as I’ve always used them but never again - now contacting BW HQ to see what is going on with refund, compensation for damaged items and no response from the hotel. Awful place.
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Date of stay: August 2022
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The room was never cleaned during our stay. I had to go and get towels for the room, there isn’t enough space to hang the towels in the bathroom and the towels never had a chance to dry. The garbage can was full and was never emptied. I also had to get a new set of sheets and make up the bed myself. They also could put up a curtain to separate the room from the sink area so someone could get dressed in there. I had even requested that the room be cleaned but it never got cleaned. I am extremely disappointed with this hotel. I feel I paid good money for this and didn’t receive what I paid for, I feel I should be partially reimbursed for this disappointing experience.
Michael Sorrenti
Michael Sorrenti
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Date of stay: July 2023Trip type: Travelled with family
Value
Location
Service
Room Tip: Don’t stay here
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Have staff actually do their work. We were their 4nights and our room never got restocked with towels, supplies, nor did it get cleaned, and trash wasn't taken out any of those days. There were bugs in the room when we arrived and I had to find staff members just to get more towels and trash bags. Also no coffee pot. Wasn't a place I would recommend or stay again. Shame on you Best Western I thought you were better than that.
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Review collected in partnership with Best Western
Date of stay: March 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hi, yes we provide a Shuttle bus to all the Theme Parks.
Ic.
Hi, unfortunately the hotel do not have a Luggage Room but we can offer a early check in upon availability
Ic
There is no problem coming after midnight, due to technical reasons the page only allows maximum hour 12AM, but in fact we have 24/7/365 Front Desk service. Do not cancel.
R. PEREZ
GM
Si se reciben durante su estadía no hay costo, si es antes valen $5 los pequeño, y $10 cajas grandes. Por todo el tiempo antes que se registre en el hotel.
RP
GM
"Parking really easy, just off main drag International and Universal. You can drive, rent bikes or walk to nearby bus stop"Read full review
"—wouldn’t plan to walk to universal from there. ?path. —great universal/Disney gifts, clothes, Fanny packs nearby across from Walgreens"Read full review
PRICE RANGE
C$82 - C$115 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
travelodge international drive, travelodge hotel orlando, travelodge orlando, orlando travel lodge, orlando travelodge, travel lodge orlando
FORMERLY KNOWN AS
SUNSOL International Drive
LOCATION
United StatesFloridaCentral FloridaOrlandoFlorida Center
NUMBER OF ROOMS
192
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Claim Your ListingSureStay Plus By Best Western Orlando International Drive - UPDATED 2024 Prices, Reviews & Photos
Frequently Asked Questions about SureStay Plus By Best Western Orlando International Drive
Which popular attractions are close to SureStay Plus By Best Western Orlando International Drive?
Nearby attractions include Congo River Golf (0.2 km), Outer Limitz Trampoline Arena (0.4 km), and Paradise Beach Henna (0.4 km).
What are some of the property amenities at SureStay Plus By Best Western Orlando International Drive?
Some of the more popular amenities offered include free breakfast, a pool, and a lounge.
Which room amenities are available at SureStay Plus By Best Western Orlando International Drive?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at SureStay Plus By Best Western Orlando International Drive?
Guests can enjoy free breakfast, a lounge, and a poolside bar during their stay.
Is parking available at SureStay Plus By Best Western Orlando International Drive?
Yes, free parking and street parking are available to guests.
What are some restaurants close to SureStay Plus By Best Western Orlando International Drive?
Conveniently located restaurants include Aashirwad Indian Food and Bar, The Mexican Camel, and Red Lobster.
Are there opportunities to exercise at SureStay Plus By Best Western Orlando International Drive?
Yes, guests have access to a pool during their stay.
Which languages are spoken by the staff at SureStay Plus By Best Western Orlando International Drive?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to SureStay Plus By Best Western Orlando International Drive?
Many travellers enjoy visiting City Hall (11.3 km) and Jack Kerouac House (12.9 km).
Is SureStay Plus By Best Western Orlando International Drive accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.