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About
4.0
#57 of 141 hotels in Miami
Location
Cleanliness
Service
Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Only minutes from Miami International Airport, stands, the cosmopolitan and stylish Pullman Miami Airport. From the beaches to the Everglades, Pullman Miami Airport is centrally located to everything that Miami has to offer. Easy access to Downtown Miami, Coral Gables, and Doral make our Blue Lagoon location the perfect choice. The business epicenter and the vibrant city sights are all at your fingertips. Art, Design and Connectivity are at the heart of the vibrant Pullman Miami Airport. Guests will experience the essence of contemporary style and design. Pullman Miami Airport conforms to the modern lifestyle and caters to the spirit of today's cosmopolitan business and leisure travelers.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Accor Hotels.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
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Nestled in a prime location, the Pullman Miami Airport Hotel delights guests with its easy access to attractions and a praised shuttle service to the airport. While the welcoming staff and service are frequently commended, some guests suggest that the hotel's amenities, such as the pool and bathrooms, could benefit from a refresh.
The spacious rooms offer picturesque views but are occasionally criticized for datedness and cleanliness issues. Despite the hotel's appealing interiors, opinions on value and atmosphere are divided, with noise concerns and high costs for services and amenities being top criticisms.
Location
Convenient
Atmosphere
Outdated
Rooms
Spacious
Value
Expensive
Cleanliness
Clean
Service
Friendly
Amenities
Satisfactory
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When in Miami, I always select this hotel. Due to the beautiful pool area, and the stunning lake views, the hotel has a relaxing, resort feel. The rooms are extremely spacious and comfortable with all possible amenities provided. The food at the downstairs bar is very good, and the buffet breakfast has great food choices. The hotel staff are efficient friendly and welcoming. The highlight of each stay for me is meeting the lovely Mr. Michel who has loyally worked as a server in the breakfast area for a number of years. He seems to remember every guest who has ever spent time at the hotel! He has a genuine, friendly manner and has an amazing smile whilst greeting diners. He really is the face of Pullman Hotel Miami Airport.
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Date of stay: October 2023
Value
Location
Service
Trip type: Travelled with family
Room Tip:Great shopping centre 5 min walk away with fantastic Burlington store.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, General Manager at Pullman Miami Airport Hotel
Responded Oct 17, 2023
Dear Pearl, Thank you so much for choosing to stay with us at Pullman Miami Airport Hotel. We're absolutely delighted to be your go-to destination in the area! Impressing every guest with our exceptional service and comfortable accommodations are always top priorities for us, so we're thrilled our commitment to both continues to shine through during your visit. We'll be sure to pass your compliments along to Mr. Michel. It's also great to read you're always able to take full advantage of our plentiful amenities and delicious meals. The pleasure was all ours, and we can't wait to welcome you back.
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Landed at Miami and needed a hotel for 1 night for a connecting flight. Good rates, lovely hotel, free shuttle from airport to hotel and back. Late check out until 1pm which was brilliant. The wife has asthma so they offered us a anti allergy room at no extra cost. Food was nice and not stupidly priced. Nice pool area. All in all it was a excellent stay and would definitely stay again. Wouldn’t recommend this hotel if your planning on visiting Miami beach every day as its 40 mins each way with traffic and approximately $45 each way in a taxi.
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Date of stay: January 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from GM_Front_Desk, General Manager at Pullman Miami Airport Hotel
Responded Jan 8, 2020
We thank you for taking the time to provide your feedback. We at Pullman Miami Airport Hotel take pride when we hear that our valued guests have enjoyed our great rates, convenient location and shuttle, and good food. It is fantastic to hear that you and your wife had a memorable and pleasant experience. If your travels bring you back this way, please consider us. Yours in hospitality, Dan McDermott General Manager
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We have been staying at the Pullman , previously the Sofitel, for many years and have seen the standards drop. Housekeeping is sloppy....beds badly made and bedskirts all askew. Probably in line with the Pullman brand there are less toiletries etc. in the room....although we regularly stay at the Pullman in Paris CDG airport and they are keeping to a higher brand standard. The restaurant staff are friendly but once again the menu has been oaired down and the niceties such as flowers on the tables etc. are no longer present. We continue to stay as the location suits our travel arrangements and we are Aclub members.
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Review collected in partnership with Accorhotels.com
Date of stay: January 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from GM_Front_Desk, General Manager at Pullman Miami Airport Hotel
Responded Jan 21, 2020
Dear Liz, Thank you so much for your thoughtful and helpful review. Although you appreciated our friendly staff, we deeply regret the concerns you mentioned regarding certain aspects of your stay. We'll be speaking with our housekeeping team immediately to ensure we're more diligent in the future. We truly value your business and look forward to providing you with the quality that you formerly experienced with us. Best Regards, Dan McDermott General Manager
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I have only ever written reviews that they are positive on Trip Advisor but I have read other reviews of this hotel and agree with some of the other reviewers, feel compelled to write on this occasion. We arrived at 10.30pm to be greeted by a receptionist at the front desk sucking a lollipop which she did not remove until it became obvious we could not understand her. We asked about dining options and were told the restaurant would close at 11pm so would not take an order and nor would room service. She gave us a pamphlet and advised us to order from Uber Eats. There was no welcome or mention of us being Platinum members. On the way to the room the valet told us that room service would serve until midnight which was helpful and actually the meal was very good, with a lovely server. The room was tired and the desk chairs were definitely shabby. Even so, we realised we had been upgraded although there was no mention of this at check-in. We had booked for two nights although we were leaving at 8.30pm on the second day but facing an overnight flight, we wanted flexibility to have a shower and a relax before we left rather than waiting for hours in the airport. When we checked out, we explained why we were leaving in the evening despite a two night booking and also said we would be paying cash as it was the end of our vacation. The receptionist simply said “ok, wait here” and disappeared for the best part of 5 minutes, returning with no explanation as to the delay. She told me the bill verbally and I asked for a print out but was told I couldn’t have one as we were leaving early. I asked for one to be emailed to me but was told they didn’t have my email address (yet as stated before, I am a Platinum member who booked through my account on the Accor website). Eventually, she said that if I provided an email address, the invoice would be sent in the morning at the due checkout time. I can only say that 36 hours on, I have received no invoice, nor have I been credited with my status/reward points. I am very surprised and disappointed by the customer service in this hotel. I have been loyal to Accor for many years and this is my far the worst experience I have had. This was our first stay in a Pullman but if this is the standard, it is not one of the brands in the group I will be using again. It was a very disappointing end to an otherwise fantastic holiday
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Date of stay: March 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from GM_Front_Desk, General Manager at Pullman Miami Airport Hotel
Responded Mar 13, 2020
Dear Val, Thank you for notifying us about your recent experience. Clearly we failed in our goal to ensure a personalized guest experience in a clean, safe, and friendly environment. We'd like to apologize for falling short when it came to both our accommodations and service. Our team will be looking into your feedback as we only want to deliver an exceptional stay for every guest who comes our way. We know we can do better and we'd appreciate the chance to demonstrate it. I would love an opportunity to speak to you directly or via email so I may have a more clear understanding of our service failures and work to make amends for our missteps. If you would care to do so, I can be reached via email Dan.McDermott@Accor.com or phone at (305) 503 -8325. Again, I offer my sincerest apologies for this experience. Best Regards, Dan McDermott General Manager
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I was looking forward to this vacation, but to my surprise this hotel made it a nightmare. Me and my friend specifically chose this location because it was non-smoking. We noticed from the first day that they were people smoking by the pool and a very strong smell from my hallway and decided to ignore it and try to stay away from it because that is not what we want it. We told housekeeping that it was a smell to no avail. The day we checked out we had a fight to catch so they didn’t think twice about making sure they knew it wasn’t us. Imagine my surprise when I saw that I was charged $250 without being notified and without any proof because I was smoking. My friend has severe asthma so she cannot smoke and as her friend out do not smoke because of her. We called the hotel they stated that somebody on the engineer in team, or housekeeping smelled the stench. The actual room responsible was right across the hall from us and they were proactive and making it seem like it was us any indeed was not us. Imagine having to send your personal medical records to prove that you physically can’t smoke just so you can get $250 back. I will never stay here again, I will do everything in my power to make sure nobody stays here again. You should at least receive the courtesy of a phone call or a conversation before you are assumed to be the culprit of smokeDue to the color of your skin
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Date of stay: March 2021Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, General Manager at Pullman Miami Airport Hotel
Responded Apr 7, 2021
Dear Tee, We're distressed to hear about your experience. Please understand that it is our responsibility to enforce the non-smoking policy to the best of our ability and that skin color is not a factor. We base it on feedback from housekeeping and maintenance. While we believe that other guests were smoking during your visit, any rooms that appear to have been smoked in require special cleaning. We'd be happy to discuss this with you further offline, and we hope your next trip goes more smoothly. Best Regards, Dan McDermott General Manager
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I am spending my last night at the Pullman and definitely I am not going to miss coming back to this room. Although the placement is extremely convenient as close to the company I was visiting, overall this is one of the worst hotels I have been at in the past couple of years. The room is spacious but everything is extremely old! And stiffed! The moquette is full of stains and the walls seem like they have not been repainted for quite some time! The bathroom looks like coming out of an old movie. White tiles, a tiny sink and a shower curtain! Let’s not even mention the amenities! I finished my shower gel and nobody replaced it in the past 3 days, insects on the floor were never cleaned! I wonder what the cleaning lady was doing every day... And the best of the story is that although we are a very important client of the hotel, our company brings dozens of clients every month, I was asked to pay 40$ to check out 2 hours later than the check out time! Outrageous! Definitely not an enjoyable experience!
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Date of stay: February 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from GM_Front_Desk, General Manager at Pullman Miami Airport Hotel
Responded Feb 3, 2020
Dear Alba, On behalf of our entire team, I want to apologize for your less than memorable experience at the Pullman Miami Airport. I thank you for taking the time to leave us your comments and your feedback will allow us to improve for our future guests. We are truly sorry to hear our accommodations weren't to your preferences. Our Ownership is working on a comprehensive improvement plan for the coming year which includes converting a number of tubs (many hotels in U.S. have tubs) to showers and doing upgrades to the rooms overall. We typically have availability to offer late check-outs, especially for our Corporate Partners without a fee, but this being the busiest weekend in the last 10 years due to the Super Bowl, our staff was unable to accommodate your request easily. Lastly, we have spoken to our housekeeping team to improve their attention to detail and ensure the cleanliness of our guest rooms remains a primary focus. Again. we offer our sincerest apologies for what should have been an enjoyable experience. Thank you for being our guest. Yours in hospitality, Dan McDermott General Manager
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The reviews would have you believe the Pullman is modern and comfortable. That wasn’t our experience. We got in late last night and found ourselves in a room with a nearly non-functioning air conditioner. In the morning, I walked downstairs for a cup of free coffee (standard in even cheap hotels) and was told I’d have to buy one in the restaurant. Next time, someplace else.
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Date of stay: January 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from GM_Front_Desk, General Manager at Pullman Miami Airport Hotel
Responded Jan 14, 2020
Thank you for your helpful and constructive review. We're very sorry about the concerns you mentioned regarding our facilities, including the air conditioner. Our team is always on-hand to fix any issues that may arise during your stay, and we would have been happy to address the AC unit. We take all feedback very seriously and will be passing your comments along to our team right away. We truly value your business and hope you'll give us another chance to do better in the future. Best Regards, Dan McDermott General Manager
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I was going on a cruise and arrived the day before and made a reservation for this hotel. The shuttle at the airport came within 10 minutes of getting to the pickup area. Check in was speedy and the desk attendant was polite. The room was wonderful. Even though we were directly across from the airport, there was no noise in the room. My friend and I ate at the bar area and the food was good. However, we were advised by another patron not to get the pizza. My only concern is not enough towel racks in the bathroom.
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Date of stay: February 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from GM_Front_Desk, General Manager at Pullman Miami Airport Hotel
Responded Mar 9, 2020
Dear Barbara, Thank you so much for taking the time to share your lovely comments on your recent visit here at Pullman Miami Airport Hotel! We strive to provide a convenient and enjoyable experience from shuttle pick-up until check-out, and we are very happy to hear that you found that to be the case. We will take your comment regarding the towel racks into consideration. Safe travels, and we hope to see you again soon! Yours in hospitality, Dan McDermott General Manager
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We love Accor Hotels around the world and always give 5 stars. Nearly everything was up to your high standards about this stay too - reception, room, restaurant and shuttle bus.
The reason for only 3 stars is due to the most appalling piece of very rude service in the bar. On Tuesday 25th February at 6.00pm we went to get our complimentary drinks. The female server was very unpleasant when I questioned whether the open ginger beer bottle still had any ‘fizz’. She rudely said that if she had to open another bottle she would have to charge us for it and it would no longer be complimentary. I also asked for a long glass and that was met with a scowl.
Later my husband went to the bar and asked for another drink. The same employee took the order but before dispensing it saw some other people at the end of the bar. She went to them and was chatting in Spanish (as he can’t speak Spanish she could have been saying anything). I saw what was happening and so after a few minutes went to the bar and suggested we went straight into the restaurant. My husband went over to the employee and cancelled the order at which point she said “I will be with you in a minute”. Not even a hint of an apology
We have had such rude service from any Accor employee EVER. She is letting your brand down badly. However, apart from her we enjoyed our stay and the restaurant service restored our faith.
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Date of stay: February 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from GM_Front_Desk, General Manager at Pullman Miami Airport Hotel
Responded Feb 27, 2020
Dear Sue, We sincerely appreciate you joining us during your travels, and we're delighted to hear our convenient shuttle, refreshing rooms, and friendly reception were a few positives of your stay. Please accept our sincerest apologies, however, for any lapse in service while visiting the on-site bar. We'll be sure to pass along your feedback to their team, and we would appreciate an opportunity to make it up to you when your adventures bring you back our way. Best Regards, Dan McDermott General Manager
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To our surprise the Pullman hotel was impressive, especially it’s lower lobby and decor. The pool was nice but small; however, it had a waterfall and view of the blue lagoon that added a special touch. Check in was smooth thanks to Anthony (aka Tony) who as a trainee did a stupendous job. He was very courteous, friendly and informative of the amenities available at the hotel. Unfortunately the Tavolo restaurant was closed and food services were very limited. Our room was presentable but a bit outdated. The air conditioner was louder than the plane noise from the airport. Housekeeping was upon request and luckily for us we had Checeline who clean our room. She also provided any toiletries and towel at our request when she was cleaning on our floor. Overall, our stay was nice. Since we had a car, we didn’t require the shuttle service; however, they were available every half hour. Parking was a bit expensive compared with surrounding hotels. Definitely would return to the Pullman Hotel when in Miami.
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Date of stay: July 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, General Manager at Pullman Miami Airport Hotel
Responded Jul 8, 2021
Thank you for sharing your compliments on your recent stay with us! We are thrilled to hear you enjoyed your time at Pullman Miami Airport Hotel and that our wonderful service was a highlight of your visit. However, we do apologize to hear aspects of your room accommodations did not meet your expectations. Thank you so much for taking the time to provide us with a review, and we look forward to welcoming you back again in the future. Yours in hospitality, Dan McDermott General Manager
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Windsor and Maidenhead, United Kingdom37 contributions51 helpful votes
Just outside the airport, there is an area for hotel courtesy buses - there are signs. You need to keep a lookout for the hotel bus, they are about every half hour. If you are a late arrival, there is nothing open at the hotel, no room service or mini bar. Hope this helps
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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