Mayfair House Hotel & Garden
3000 Florida Ave, Miami, FL 33133-5213
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About
4.5
#6 of 141 hotels in MiamiLocation
Cleanliness
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Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Among the most vibrant and unique Coconut Grove Miami hotels. Thrill to the excitement and livelihood of South Florida - while enjoying the personalized service and stylish ambiance of a brand new boutique hotel, with a beautiful open-air atrium garden. Located in colorful Coconut Grove, a few miles from the beaches and downtown Miami, The Mayfair House Hotel & Garden is in the heart of world-famous shopping, dining, and attractions. Admire our Miami Florida hotel's unique lobby, an Art Nouveau treat featuring a mini-rotunda, curved walls, and impressive columns. Stretch out in superior luxury in one of our 179 rooms and suites-most with private balconies. Our four-diamond Miami hotel rooms offer attentive service, upscale amenities, and blissful tranquility, in a sensual setting. Our expert team can also help host your next meeting, event, or wedding with indoor and outdoor function space options.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Taxi service
Conference facilities
Paid private parking on-site
Wifi
Pool / beach towels
Rooftop pool
Outdoor pool
Restaurant
Complimentary Instant Coffee
Special diet menus
Poolside bar
Rooftop bar
Banquet room
Meeting rooms
Rooftop terrace
24-hour security
Baggage storage
Concierge
Non-smoking hotel
Sun loungers / beach chairs
Sun terrace
24-hour front desk
Dry cleaning
Ironing service
Room features
Air conditioning
Additional bathroom
Private balcony
Telephone
Minibar
Flatscreen TV
Complimentary toiletries
Hair dryer
VIP room facilities
Iron
Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Classic
Charming
Languages Spoken
English, Spanish
Location
3000 Florida Ave, Miami, FL 33133-5213
Getting there
Good for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 87 out of 100
87
Miami Intl Airport
8.7 km•
See all flights
Fort Lauderdale-Hollywood International Airport
39.4 km•
See all flights
Coconut Grove
17 min•Miami Metrorail
Rental Cars
81 Restaurants
within 0.5 kilometers
Reviews
4.5
375 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
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The Mayfair House Hotel & Garden in Coconut Grove stands out for its eclectic charm and prime location, surrounded by shops and nightlife. Guests have called out its spacious rooms and the inviting atmosphere, accentuated by its lush gardens and stylish rooftop pool.
However, some travelers note the lighting in rooms is dim and housekeeping can be hit or miss. While the service is often professional, issues with responsiveness and value for money have been mentioned, suggesting room for improvement in overall guest experience.
Location
Convenient
Atmosphere
Eclectic
Rooms
Spacious
Value
Expensive
Cleanliness
Mixed
Service
Inconsistent
Amenities
Relaxing
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Detailed Reviews
I was very well received by Robert Leyton and he took care and helped me about the neighborhood and the amenities in Coconut Grove. He was friendly, kind and respectful. Also the room service was very well done by a canarian lady and the luggage boy was perfect even without the tip I finally couldn't gave him.
Christmas this year was not a good moment to go a cause of the rain and I have to advise to the direction about the necessity that each room count on an umbrella because I returned mine and the next rainy day was impossible to have another one.
The restaurant is ok but I would prefer could have breakfast included on the price of the room. Narbona is a perfect coin to go but would be interesting to make an arrangement with them to serve a kind of small breakfast for the guests of The Mayfair. This is my friendly suggestion.
Eventhough my experience in Mayfair Hotel was good and I hope I can come back some day in the next future.
I desire a Happy New Year to the big equip there and hope to say Hello to all of them again!
Carmen Martínez Alsinet
Christmas this year was not a good moment to go a cause of the rain and I have to advise to the direction about the necessity that each room count on an umbrella because I returned mine and the next rainy day was impossible to have another one.
The restaurant is ok but I would prefer could have breakfast included on the price of the room. Narbona is a perfect coin to go but would be interesting to make an arrangement with them to serve a kind of small breakfast for the guests of The Mayfair. This is my friendly suggestion.
Eventhough my experience in Mayfair Hotel was good and I hope I can come back some day in the next future.
I desire a Happy New Year to the big equip there and hope to say Hello to all of them again!
Carmen Martínez Alsinet
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Date of stay: December 2022Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, General Manager at Mayfair House Hotel & Garden
Responded Jan 13, 2023
Dear Carmen, It was such a pleasure to have you here with us over the holiday. We're thrilled that our friendly team's hospitality stood out to you and will be sure to share your kind words with Robert! Your feedback regarding aspects of your stay that could have been even better is gratefully received and allows us to continually review and improve guest satisfaction. Should your travels bring you back to the area in the future, we hope you'll consider staying with us again! Warm Regards, Lucy Martin General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
What a wonderful stay! I was slightly apprehensive after reading some of the reviews, so I wanted to make sure I left a thorough review after a great experience. The Mayfair is conveniently located in the heart of Coconut Grove, with plenty of options for great food and just a few minutes away from the lovely Regatta Park.
Mainor, Robert, and David were really attentive, helpful, and professional. They checked us in and out efficiently, and were always prompt to address any requests. They gave us some great tips and could not have been kinder. Our stay would not have been the same without them!
The hotel is beautiful. The room was rather large and, whilst slightly darker than we may be used to, it was in keeping with the decor and it did not bother us (although it would have been helpful to have the option to have brighter lights/a big light). I am quite fussy when it comes to cleanliness, and I must say the room was spotless. The bed and pillows were extremely comfortable, and it was great to have a bath in the room as well. The water pressure of the shower was fine (mentioning this as I was concerned about some of the reviews).
While there is not a wardrobe, the clothes rail was very big and there were plenty of drawers. We asked for more hangers and these were provided within minutes. There is also a steamer, which was very convenient to get any creases out before going for dinner!
Our room was cleaned daily and we were provided with more coffee, tea, and water every time (and could request more from reception). Only one day did they forget to leave new hand towels which, again, were sent up within minutes of requesting them.
The pool was also fantastic. It was really pleasant, the sun shines on it all day, and the drinks and food choices are pretty good.
The lifts system was a little different in that you swipe your card, select the floor you are going to, and are then assigned a lift. We never waited any longer than a minute or so, and actually found it to be really efficient (rather than the lift stopping at various floors, so you don’t have to be waiting while going up and down).
A couple of suggestions (which did not impact our stay at all):
- The fitted sheet was just a sheet, not elasticated, which meant that it moved throughout the night. Similar point regarding the duvet cover.
- The kettle was a little far from the socket, so we had to put it on the floor in order to use it.
- There was a lovely postcard in the room which they charge for. One would expect that to be free.
We also had lunch at The Mayfair Grill, which we were very pleasantly surprised with. The food was really nice, and Alanis and Jayden were attentive, polite, and simply lovely.
We also tried Mister 01 pizza nearby, which was great (and Mauro, our waiter, was brilliant!) Havana Harry’s in Coral Gables serves fantastic Cuban food, and the service was wonderful (Miguel in particular!) If you just fancy something simple, The Fresh Market down the road by Regatta Park was really convenient.
Mainor, Robert, and David were really attentive, helpful, and professional. They checked us in and out efficiently, and were always prompt to address any requests. They gave us some great tips and could not have been kinder. Our stay would not have been the same without them!
The hotel is beautiful. The room was rather large and, whilst slightly darker than we may be used to, it was in keeping with the decor and it did not bother us (although it would have been helpful to have the option to have brighter lights/a big light). I am quite fussy when it comes to cleanliness, and I must say the room was spotless. The bed and pillows were extremely comfortable, and it was great to have a bath in the room as well. The water pressure of the shower was fine (mentioning this as I was concerned about some of the reviews).
While there is not a wardrobe, the clothes rail was very big and there were plenty of drawers. We asked for more hangers and these were provided within minutes. There is also a steamer, which was very convenient to get any creases out before going for dinner!
Our room was cleaned daily and we were provided with more coffee, tea, and water every time (and could request more from reception). Only one day did they forget to leave new hand towels which, again, were sent up within minutes of requesting them.
The pool was also fantastic. It was really pleasant, the sun shines on it all day, and the drinks and food choices are pretty good.
The lifts system was a little different in that you swipe your card, select the floor you are going to, and are then assigned a lift. We never waited any longer than a minute or so, and actually found it to be really efficient (rather than the lift stopping at various floors, so you don’t have to be waiting while going up and down).
A couple of suggestions (which did not impact our stay at all):
- The fitted sheet was just a sheet, not elasticated, which meant that it moved throughout the night. Similar point regarding the duvet cover.
- The kettle was a little far from the socket, so we had to put it on the floor in order to use it.
- There was a lovely postcard in the room which they charge for. One would expect that to be free.
We also had lunch at The Mayfair Grill, which we were very pleasantly surprised with. The food was really nice, and Alanis and Jayden were attentive, polite, and simply lovely.
We also tried Mister 01 pizza nearby, which was great (and Mauro, our waiter, was brilliant!) Havana Harry’s in Coral Gables serves fantastic Cuban food, and the service was wonderful (Miguel in particular!) If you just fancy something simple, The Fresh Market down the road by Regatta Park was really convenient.
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Date of stay: February 2024Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, General Manager at Mayfair House Hotel & Garden
Responded Mar 3, 2024
Dear Cristina, We're absolutely thrilled to read such a thoughtful review and that you found our property to be a one-of-a-kind retreat. It's wonderful to hear that our outstanding staff, delicious restaurants, and clean and comfortable accommodations all contributed to a memorable experience. We greatly appreciate your five-star rating and cannot wait for your return to Mayfair House Hotel & Garden! Sincerely, Rhys O'Connell General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A lot to digest? Read an AI-generated summary of recent traveller reviews.
This is an absolute stunning hotel nestled perfectly in the heart of Coconut Grove . From the moment we walked in the customer service was outstanding . We were greeted and welcomed so warmly by the staff . Just entering into the Mayfair was like being transported to somewhere else , some secluded paradise. The rooms were immaculate , beautiful and wonderfully lit. Everything about this hotel makes you feel like you can decompress and truly enjoy your stay. And breakfast was exceptional with the most engaging wait staff.
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Date of stay: August 2022
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Lucy Martin, General Manager at Mayfair House Hotel & Garden
Responded Sep 2, 2022
Dear AIG1379, So pleased to hear you had a great stay with us and were able to decompress and enjoy all the beautiful surroundings. Thanks for your kind words about the team - I will be sure to share them, Come back and see us again soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
1. Get a small front desk, the current lobby situation is not working, most comments about the check in-lobby are negative
2. Have a valet attendant outside front door near check in
3. More pool chairs for guests, don’t allow outside day pass for non guests for pool area
4. Breakfast menu for room service, not just lunch and dinner
5. concierge desk, even if it’s open part time, it could help guests tremendously
6. normal elevator buttons
7. More wash cloths and towels in room
8. slippers with robes in room
9. Eliminate $25 destination fee which is unclear in some booking channels, and just seems like a shady hidden fee
10. Monitor noise/music comming for atrium lobby area
11. Housekeeping service is inconsistent at times, sometimes lackluster, ensure rooms are always properly cleaned
And while it’s a beautiful hotel on the surface, fixing these small things will make a huge difference to a four star luxury hotel experience.
2. Have a valet attendant outside front door near check in
3. More pool chairs for guests, don’t allow outside day pass for non guests for pool area
4. Breakfast menu for room service, not just lunch and dinner
5. concierge desk, even if it’s open part time, it could help guests tremendously
6. normal elevator buttons
7. More wash cloths and towels in room
8. slippers with robes in room
9. Eliminate $25 destination fee which is unclear in some booking channels, and just seems like a shady hidden fee
10. Monitor noise/music comming for atrium lobby area
11. Housekeeping service is inconsistent at times, sometimes lackluster, ensure rooms are always properly cleaned
And while it’s a beautiful hotel on the surface, fixing these small things will make a huge difference to a four star luxury hotel experience.
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Date of stay: February 2024Trip type: Travelled as a couple
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, General Manager at Mayfair House Hotel & Garden
Responded Apr 11, 2024
Dear Mike, We appreciate your feedback and suggestions for how to make our accommodations truly unforgettable. We'll keep your comments in mind, and we're confident we can impress you during your next trip. Sincerely, Rhys O'Connell General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Please know what you're booking before you book. This hotel (particularly the room) was definitely not for me and it's likely not for everyone. Frankly, I wonder how much of it's praise in the travel mags is the work of a great PR campaign and less because people genuinely like this hotel. There is no way this is the #4 hotel in Miami. It's just not. The hotel itself has a unique atrium layout with tropical landscaping. Cool, but no WOW factor at all. service from the staff is cordial, at best. No one is going out of their way to be courteous or hospitable. Not rude per say, but certainly not hospitable.
The room was my biggest gripe (and actually caused me to leave a day early because it was so depressing). I will preface this by saying, everything I didn't like about it appeared to be intentional. It was painted dark taupe (even the ceiling), with minimal lighting, cement floors, and VERY rustic furniture. The darkness is exacerbated by tree canpoy and ivy that covers the exterior of the building (nothing anyone can do about it), which effectively blocks ANY natural light from coming in any of the rooms. If you are looking for Florida sunshine, it does NOT find its way into the rooms here. It did appear to be clean, although I literally spent maybe an hour or two total in my two night stay.
It does have a small rooftop pool, but there's absolutely no view unless you stand on your tip toes and look over a 6ft cement wall. That appeared to be the only amenity and it was nothing to write home about at all.
The location was great, right in the heart of Coconut grove and walking distance to literally hundreds shops, bars, restaurants, and sights in the grove.
Overall I would never go back or recommend this hotel to anyone.
The room was my biggest gripe (and actually caused me to leave a day early because it was so depressing). I will preface this by saying, everything I didn't like about it appeared to be intentional. It was painted dark taupe (even the ceiling), with minimal lighting, cement floors, and VERY rustic furniture. The darkness is exacerbated by tree canpoy and ivy that covers the exterior of the building (nothing anyone can do about it), which effectively blocks ANY natural light from coming in any of the rooms. If you are looking for Florida sunshine, it does NOT find its way into the rooms here. It did appear to be clean, although I literally spent maybe an hour or two total in my two night stay.
It does have a small rooftop pool, but there's absolutely no view unless you stand on your tip toes and look over a 6ft cement wall. That appeared to be the only amenity and it was nothing to write home about at all.
The location was great, right in the heart of Coconut grove and walking distance to literally hundreds shops, bars, restaurants, and sights in the grove.
Overall I would never go back or recommend this hotel to anyone.
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Date of stay: November 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, General Manager at Mayfair House Hotel & Garden
Responded Dec 7, 2023
Dear Connor, Thank you for leaving a detailed review of your experience. It is unfortunate that our accommodations were not to your satisfaction. Our environment is designed to invoke sensuality and awaken the senses, and our rooms reflect this. However, we understand that such aesthetics are not for everyone. We appreciate your feedback nevertheless and wish you well in your travels ahead. Sincerely, Rhys O'Connell General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Staying at Mayfair was honestly a bizarre experience.
First of all, the building is old, but beautiful. The plants in the atrium are incredible, and the pool is great. Very nice architectural gem right in the heard of Coconut Grove.
This hotel has terrible management… here is what happened:
Day 1, in our room the sink, toilet, and shower were all leaking. Small drips of water so we used one of our towels to keep it from pooling.
Day 2, the housekeeping came, and took the only clean towels that we had, and didn’t replace them. They also took our water bottles and some other strange things. I checked at the pool, but there were also no towels there.
Around noon, I went down to the front desk and asked for some towels so that we could shower before dinner.
At 6:30pm that night - they still hadn’t brought us any towels.
I went back down to the front desk and the manager with the man bun told me they had a problem with the housekeeping and were working on getting more towels. He said he would refund our meals that we had ordered from the pool and restaurant so far.
There were no towels in the entire hotel, but he promised to refund those meals which seemed fair.
They did bring towels a few hours later. The manager never refunded the meals.
Day 3, while relaxing at the pool, they decided to have some obnoxious peloton workout class outside at the pool. Coach was yelling and everyone at the pool was annoyed. I also watched “Man Bun Manager” attempt to fix an issue where some guests had reserved a cabana but the hotel never put any sign to reserve it. Lol awkward.
Around 1pm, everyone that had a cabana had to stand up and wait around while they put towels down on the cabana cushions. Weird and awkward.
Upon leaving, I told the front desk employee about everything and he said he would get the meal refunds sorted out. I never heard from him again about that refund.
A day after checkout I received a text message from “Robert T” asking when he could give me a call. I told him a day and time, Robert confirmed, then never called…
Very strange for a hotel to have no towels, then offer to make things right, but then never actually make things right.
Overall review: 4 stars for the actual building architecture, negative 6 stars for the terrible manager of this hotel. Total rating: -2, but I guess 1 star is the lowest I can give
First of all, the building is old, but beautiful. The plants in the atrium are incredible, and the pool is great. Very nice architectural gem right in the heard of Coconut Grove.
This hotel has terrible management… here is what happened:
Day 1, in our room the sink, toilet, and shower were all leaking. Small drips of water so we used one of our towels to keep it from pooling.
Day 2, the housekeeping came, and took the only clean towels that we had, and didn’t replace them. They also took our water bottles and some other strange things. I checked at the pool, but there were also no towels there.
Around noon, I went down to the front desk and asked for some towels so that we could shower before dinner.
At 6:30pm that night - they still hadn’t brought us any towels.
I went back down to the front desk and the manager with the man bun told me they had a problem with the housekeeping and were working on getting more towels. He said he would refund our meals that we had ordered from the pool and restaurant so far.
There were no towels in the entire hotel, but he promised to refund those meals which seemed fair.
They did bring towels a few hours later. The manager never refunded the meals.
Day 3, while relaxing at the pool, they decided to have some obnoxious peloton workout class outside at the pool. Coach was yelling and everyone at the pool was annoyed. I also watched “Man Bun Manager” attempt to fix an issue where some guests had reserved a cabana but the hotel never put any sign to reserve it. Lol awkward.
Around 1pm, everyone that had a cabana had to stand up and wait around while they put towels down on the cabana cushions. Weird and awkward.
Upon leaving, I told the front desk employee about everything and he said he would get the meal refunds sorted out. I never heard from him again about that refund.
A day after checkout I received a text message from “Robert T” asking when he could give me a call. I told him a day and time, Robert confirmed, then never called…
Very strange for a hotel to have no towels, then offer to make things right, but then never actually make things right.
Overall review: 4 stars for the actual building architecture, negative 6 stars for the terrible manager of this hotel. Total rating: -2, but I guess 1 star is the lowest I can give
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Date of stay: March 2024Trip type: Travelled as a couple
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, General Manager at Mayfair House Hotel & Garden
Responded Apr 17, 2024
Dear Mike, Thank you for choosing to stay with us during your recent trip. While we're glad you enjoyed the property overall, we're disappointed to learn we fell short of expectations in some aspects. Our goal is to provide every guest with exceptional service, and we offer our sincere apologies if you received anything short of this. We're also very sorry for any inconvenience you experienced in your room and for any disturbance by the pool. Your comments have been duly noted and will be promptly addressed with our team. We appreciate your feedback and wish you safe travels ahead. Sincerely, Rhys O'Connell General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My stay at Mayfair House was wonderful. The manager and staff greeted me upon arrival, knew my name, and handed me a beverage. They gave me an upgrade to an exceptional suite that was 4x the size of what I expected and dramatically exceeded my expectations. The outdoor patio with outdoor shower, lush greenery, stone work, tile and fan was so relaxing to end each night on. The bed was incredibly comfortable. Service was eager to please, and prompt. I will surely be visiting again. This remodel is absolutely beautiful and it seems like a GREAT time to visit in the "early stages," since they're doing so much for guests. I also have to say the rooftop with pool, full bar, and tonssss of lounge beds, is PHENOMENAL, like The Standard level of quality. I would suspect this becomes a Coconut Grove hotspot. Get on it!
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Date of stay: August 2022Trip type: Travelled on business
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Let's start with what was good... Nothing. This property is probably one of the worst experiences in Miami. Let's start with the room; it's ok, old, the bathroom is basic, you can break your head in the shower since it's slippery and water spills out and the amenities are very basic. Also, there are very few towels (two large and one small). The air condition makes a BANG every time it starts, so sleeping is very difficult for those of us who have light sleep.
But the cherry of the pie is the service, bad will be an understatement. They will text you very nice messages but don't expect any actions. We asked on our way out for more pillows and more towels (only two pillows hard as rocks). We came back at 11.30pm and there was nothing in the room. Called reception and 1/2 hour later they appeared with the pillows and the towels. On Sunday morning we wanted to have breakfast in the room... No Room service. We went down to the restaurant, had breakfast and went to the reception to ask for a late checkout (1 pm). An extremely rude front desk person told us that checkout was at 11 am and after 12, or a 75$ penalty will be imposed on the bill. We told her that we stayed for the breakfast/brunch advertised with the hotel. She scornfully told us that the penalty will be charged if we stayed past 12. That sealed the opinion, this property is not worth going. For the price, the Ritz Carlton is a much better offer and probably a much friendlier too. To be fair, the front desk supervisor took away the night parking fee ($42) to compensate for an obnoxious and impolite employee.
But the cherry of the pie is the service, bad will be an understatement. They will text you very nice messages but don't expect any actions. We asked on our way out for more pillows and more towels (only two pillows hard as rocks). We came back at 11.30pm and there was nothing in the room. Called reception and 1/2 hour later they appeared with the pillows and the towels. On Sunday morning we wanted to have breakfast in the room... No Room service. We went down to the restaurant, had breakfast and went to the reception to ask for a late checkout (1 pm). An extremely rude front desk person told us that checkout was at 11 am and after 12, or a 75$ penalty will be imposed on the bill. We told her that we stayed for the breakfast/brunch advertised with the hotel. She scornfully told us that the penalty will be charged if we stayed past 12. That sealed the opinion, this property is not worth going. For the price, the Ritz Carlton is a much better offer and probably a much friendlier too. To be fair, the front desk supervisor took away the night parking fee ($42) to compensate for an obnoxious and impolite employee.
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Date of stay: August 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, General Manager at Mayfair House Hotel & Garden
Responded Aug 22, 2023
We're disappointed to hear that your experience fell short of your expectations. Providing excellent service is our top priority, so we apologize for the various issues you faced. Your feedback is incredibly valuable to us, and we'll be reviewing this internally to ensure that all our guests have a better experience. We hope to have the opportunity to make it up to you in the future.We're disappointed to hear that your experience fell short of your expectations. Providing excellent service is our top priority, so we apologize for the various issues you faced. Your feedback is incredibly valuable to us, and we'll be reviewing this internally to ensure that all our guests have a better experience. We hope to have the opportunity to make it up to you in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel is lovely! Food awesome, cocktails fantastic! Service was excellent! Just a quick note, they do charge a pet cleaning fee if you plan on bringing your furry friend. The location is excellent as well, right across the street is coconut walk with great restaurants and nightlife. The location is excellent as well, right across the street is coconut walk with great restaurants and nightlife. The hotel also offers bicycles to take a nice bike ride and explore coconut Grove and Brickell. Overall, we are having a great time and the experience has been excellent.
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Date of stay: June 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, General Manager at Mayfair House Hotel & Garden
Responded 3 weeks ago
It brightens our day to know that our property could provide such a lovely experience. We're glad you enjoyed our welcoming service, ideal location, and vibrant nearby attractions. We're delighted to have been a part of your true Miami journey and hope to welcome you back for more memorable moments. Sincerely, Rhys O'Connell General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We have never experienced this level of attentiveness ranging from a phone call before our arrival asking for our ETA to ensure room ready to the actual personalized check in complete with a welcome drink. Our suite is spacious : perfect for our 10 day visit. The staff couldn't be nicer , the hotel is beautiful with luscious greenery everywhere with open air vistas , and the restaurant serves delicious food from an interesting menu . Definitely recommend staying at Mayfair house hotel strategically located right in the hub of Coconut Grove!!!!!
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Date of stay: May 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, General Manager at Mayfair House Hotel & Garden
Responded May 28, 2023
Dear Nancy, Wow! What an incredible review. We strive to go above and beyond to ensure that our guests are having a fabulous experience. It warms our hearts to see that we accomplished this. Thank you so much for the recommendation. We look forward to Mayfair House Hotel & Garden becoming your home away from home.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I believe they have a valet service, with a parking garage around the corner.
It’s located in Coconut Grove which is located close to the Bay. Transportation would be needed to any of the beaches.
Good afternoon,
Yes, the hotel has been closed from August 2021 to August 2022 for a complete renovation.
Please let me know if you have any other questions.
Regards,
Sinan Bozkurt
"Team Mayfair, Our stay was wonderful, from the welcome greeting by the bellmen throughout the checkout process, our stay was impeccable. "Read full review
"I highly recommend this place to stay me and my boyfriend went together and it was absolutely amazing everything is beautiful "Read full review
"Walls are paper thin. I did not sleep from a guest screaming for hours after midnight"Read full review
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PRICE RANGE
C$262 - C$491 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
mayfair hotel miami, mayfair hotel and spa, mayfair hotel coconut grove, mayfair coconut grove
FORMERLY KNOWN AS
The Mayfair at Coconut Grove
LOCATION
United StatesFloridaMiami
NUMBER OF ROOMS
179
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Claim Your ListingMayfair House Hotel & Garden - UPDATED 2024 Prices, Reviews & Photos
Frequently Asked Questions about Mayfair House Hotel & Garden
Which popular attractions are close to Mayfair House Hotel & Garden?
Nearby attractions include Barnacle State Historic Site (0.4 km), Peacock Park (0.4 km), and CocoWalk (0.1 km).
What are some of the property amenities at Mayfair House Hotel & Garden?
Some of the more popular amenities offered include a rooftop bar, free wifi, and a pool.
Which room amenities are available at Mayfair House Hotel & Garden?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Mayfair House Hotel & Garden?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Mayfair House Hotel & Garden?
Yes, paid private parking on-site, paid public parking nearby, and secured parking are available to guests.
What are some restaurants close to Mayfair House Hotel & Garden?
Conveniently located restaurants include Jaguar Restaurant | Coconut Grove, Bombay Darbar, and Lokal Burgers Beer.
Are there opportunities to exercise at Mayfair House Hotel & Garden?
Yes, guests have access to a pool and a fitness centre during their stay.
Are pets allowed at Mayfair House Hotel & Garden?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Mayfair House Hotel & Garden offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Mayfair House Hotel & Garden?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Mayfair House Hotel & Garden?
Many travellers enjoy visiting Black Police Precinct and Courthouse Museum (7.2 km), Freedom Tower at Miami Dade College (7.7 km), and Barnacle State Historic Site (0.4 km).