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About
3.5
#12 of 20 resorts in Palm Springs
Location
Cleanliness
Service
Value
Finding an ideal family-friendly resort in Palm Springs does not have to be difficult. Welcome to Marquis Villas Resort, a nice option for travellers like you.
Guest rooms offer a flat screen TV, a refrigerator, and a kitchenette, and Marquis Villas Resort makes getting online easy as free wifi is available.
You can also take advantage of some of the amenities offered by the resort, including 24 hour front desk. In addition, guests can enjoy a pool and barbeque facilities during their visit. As an added convenience, there is free parking available to guests.
While staying at Marquis Villas Hotel, visitors can check out Statue of Lucille Ball (0.4 km) and Village Green Heritage Center (0.4 km), some of Palm Springs' top attractions.
When you’re feeling hungry, be sure to check out Chi Chi at The Avalon, Blackbook, and El Jefe, which are some pubs that are popular with locals and out-of-towners alike.
If you are interested in exploring Palm Springs, check out an art museum, such as Palm Springs Art Museum.
Marquis Villas Resort puts the best of Palm Springs at your fingertips, making your stay both relaxing and enjoyable.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Family Resort
Family
Location
140 S Calle Encilia, Palm Springs, Greater Palm Springs, CA 92262-6612
Marquis Villas Resort
593 reviews
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
I love being able to walk to the Palm Springs strip and not have to worry about a parking space. The villa is spacious. It would be really nice to have a washer and dryer in the unit but I was able to wash clothes in the communal laundry when I needed to. I had some trouble with the air conditioning-it was too cold-I tried raising the temp but it didn't help. Also, the kitchen faucet seemed to be adjusted weird and I couldn't get cold water out of it. And, I couldn't get hot water from any fixture-the shower was warm enough, fortunately.
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Review collected in partnership with this hotel
Date of stay: February 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We enjoyed our stay, but the room needs a thorough cleaning and some maintenance (vent fan was hanging by two screws). The bathroom needs to be cleaned thoroughly to remove mold/mildew and the floor around the toilets needs cleaning. It's also very close to a nightclub which had authorized louder than normal music for a weekend event. We were the room closest to the nightclub.
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Review collected in partnership with this hotel
Date of stay: April 2022
Value
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Cleanliness
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Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I really didn't know what to expect when I made a reservation for an 8 night stay at the Marquis Villas in Palm Springs. I was relying on the recommendation of a friend who stayed there in fall 2021. The outdoor spaces a very well manicured and the Villas property is well maintained. Although the furnishings and appliances are a bit dated, they were clean and worked well. When I had a problem with the detergent dispenser on the dishwasher, it was promptly repaired on a Sunday evening by a friendly and competent maintenance staff person. What exceeded expectations was the prompt service, kindness, professionalism of the entire staff. One thing, the manager may want to place a sign indicating where to enter the laundry room.
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Review collected in partnership with this hotel
Date of stay: February 2022
Value
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Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We were in town recently for an event and stayed at this property as the property hosting the event was booked. Overall, our experience here was a mixed bag and we would probably give them 2.5 stars if that were an option.
We arrived in the afternoon though before the 4:00 PM check in time. The front desk clerk was very pleasant and friendly though we were rushed a bit through the electronic disclosures. Why not provide a written copy to your guests? We were told our room was not quite ready but were advised to pick up our "restaurant discounts" before heading out to the pool to wait. When we turned around from the front desk, we were ambushed by the "concierge" who had been standing right behind us. Picking up these "restaurant discounts" very quickly devolved into high pressure to attend a timeshare presentation. His tactics and language were not appreciated and bordered on offensive.
We were impressed by the size of our room. Really, it was much bigger than we had anticipated. We had a full living/dining combination, full kitchen, bedroom with two beds and 2 connected bathrooms. Reading elsewhere, it seems like the rooms were recently updated but based apparently not fully. While the room was cleaned well, there were signs of deferred maintenance: the caulk around the toilets and shower was seriously eroded and in need of replacement. The dining room chandelier was...tacky and very dated. Some of the kitchen appliances appeared original from when the property was constructed. One of the televisions had been updated to flatscreen but the equipment dangled awkwardly below the mounting. The other television in the room was an old CRT.
There was coffee available in the lobby some mornings. Unfortunately, the staff did not do a good job of monitoring whether there was actually coffee in the thermoses as we did find them empty. We also found Fox News playing in the lobby and would have appreciated actual (not faux) news on offer.
The exterior of the property was in generally good condition. The pool furniture was in good condition and very comfortable - a rarity. The pool needed a good scrubbing and cleaning, as the pool tile and gunite were filthy. How long has it been since it was cleaned?
The best part of this property for us was the location. It could not have been better situated for our purposes. Based on that and the size of the room, and despite the concierge with his timeshare pitch, we might return in the future if the price was right.
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Date of stay: February 2020
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Diamond R, Manager at Marquis Villas Resort
Responded Feb 27, 2020
We greatly appreciate your constructive feedback as we are constantly looking for ways to improve. Thank you for taking the time to share. -GP
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
General security of the property was a problem. 50% of the time, we didn't need to use our key cards to use the front door because they were open. Not a huge problem during the day, however, bizzarely, this property doesn't believe they need staff at their front desk overnight. Having an unattended open front door is not safe.
Regarding the unmanned front desk overnight, this was a HUGE shock and disappointment. Leaving a note advising guests to call a security guard on their cell phone for help is 100% unacceptable when you are paying hundreds of dollars per night. One night, 2 rooms on our floor were having parties past midnight which continued for hours. If security truly was onsite, they would have heard all of the screaming and laughter from the balconies and addressed it.....they didn't, so I can only assume they are also not onsite (like the rest of the property staff).
Lastly, no one at this property needs me to tell them that it is hotter than hades in August in Palm Springs. If you are going to have the balls to charge me a resort fee, at a minimum, I would expect 2 bottles water in my room every day. Not only did that not happen, only 1 of the 3 vending machines in the building had water available for purchase and I had to walk all the floors of the building to find it.
This property really needs to do better.
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Review collected in partnership with this hotel
Date of stay: August 2022
Value
Rooms
Location
Cleanliness
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Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Where do I begin? This resort and the room was so disgusting! We get to our room and it is dirty, no toiletries, (no soap, shampoo, conditioner, etc) dirty towels to use. The cabinets were all opened exposing the towels. If there is dust and dirt everywhere, it was on the towels too!
We arrived late at night and when I called to get soap, I was told I had to go get it because the receptionist cannot leave the area. She lied to the manager and told her she offered us a rollaway bed for the other smaller room they wanted us to move to. First of all, if I wanted a smaller amount of beds, would I not have booked that? Hey family, someone is going to get the short end of the stick while we traveled all day long and you need to sleep on a rollaway. If the receptionist could not even leave to bring us soap, which we went to get ourselves! How was she going to get us this supposedly promised bed? Her attitude was like you are offered a different room, so you are declining it? Obviously! I need a certain amount of beds, I put the right number of guests in the room. I did not make it up. I asked for a comparable room or larger at this point, when she judges me for not taking the smaller room. Of course, nothing was available.
We used it to just sleep and woke up so early to hurry up and leave! Dirty towels on the floor, women products in the trash, dirt and dust everywhere! Let’s not forget the loud noise from traffic all night long. Then awakened by the loud heater/ac? The receptionist is lying about stuff she offered us and of course management believes her. It was worth nothing, now I have to deal with a refund because the hotel manager says the room I stayed in was clean. Oh yeah, they also double charged my resort fee and refuse to give that back to me. I am so grossed out, do yourself a favor and run away from this resort!
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Date of stay: November 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Customer service sucks. We all get crap happens and it's what you do about it that makes the difference. 1st issue. Booked on booking.com which includes the bs "resort fee" in its price that it bills us. When showing a screenshot that the booking fee is included in what we paid, front desk said, "sorry you have to pay the resort fee before we can get you checked in, I don't care what you show me, you have to pay the resort fee and talk to the manager tomorrow. " being as it was 11pm and we had 3 kids exausted after a 4 hour drive, we just paid and went to the room (not even going to go into talking to the manager the next day) Issue 2 At 1130 at night we finally get to the room and in bed with the kids and half way asleep then we are alarmed by the AC unit sounding like was going to explode. Too late to do anything about it we sucked it up that night, then, we told the front desk on our way out for the day and they said they would fix it. Upon our return, we hear the same sound from the AC. After asking the front desk what happened with the service, they said "we never sent anyone out but we will send them now." After Maintenance arrived we asked him to fix it, they said we have to move. We were then just given a room was less beds than we had people for. After asking the front desk for a room with the bed count we paid for, they said "we can send a folding bed in to accommodate you". After asking for a discount or some money back, since we aren't getting what we paid for, they said, no, we are upgrading you to a pool view. This "UPGRADE" had 5 people trying to sleep in one king bed. So at the conclusion of writing this, we are heading back to go to sleep tonight in our hotel room, one bed short... oh ... and this AC sounds like crap also! Mic drop! I'm out!
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Date of stay: August 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
My son stayed with them for 30 days as part of the PSCL baseball league 7/2022. He forgot his laptop upon checkout. Upon realizing he forgot it, he contacted the resort and the resort immediately stated they didn't have it, no type of assistance was provided. We drove to the resort the next day and asked the Housekeeping supervisor for assistance. The housekeeping supervisor was angry, upset and very disrespectful when I asked about the location of the laptop. She became very defensive and unprofessional. Her reaction was not only very surprising but very suspicious. The resort staff were the only ones with access to the room. The resort handed the case over to their insurance company (Sedgwick Claims). Both the resort and Sedgwick kind of just washed their hands by saying they were not responsible. 2 staff seemed professional and tried to help but It is very unfortunate to spend thousands of dollars at a resort where they can so easily say they're not responsible and offer very little to no assistance. Do not take anything of value to this resort. I do not recommend this location.
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Date of stay: July 2022
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The location is perfect - close to downtown, but away from most street noise. The whole property needs to be updated, which I'm sure will be done by Hilton. Unfortunately the price will likely go up because of this. The room was clean and had everything we needed. The staff were friendly. Your room is not cleaned - at all as part of the standard room price. The hotel will clean them at an additional cost. This didn't bother is. They would replenish towels, paper products, soaps, etc., as needed at no additional charge. Salt water pool which I used almost every day. The ambient temp was 18 - 21 degrees most days and the water was darned cold, but refreshing. The hot tub is set to about 103 degrees. The water and surrounding area were kept very clean. Overall, it was a nice stay. Just a bit about nearby restaurants. We certainly didn't go to all of them, some because of price and others just because there are so many and we ran out of time. Our favourites were: Sherman's Deli, Thai Smile, Bill's Pizza and Maracas Mexican.
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Review collected in partnership with this hotel
Date of stay: January 2023
Value
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Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Eva Osuna, Owner at Marquis Villas Resort
Responded Feb 4, 2023
Thank You for rating our property. We are glad you enjoyed your stay and hope to have you return in the future. We are always working on updating our property to best accommodate our guest. Have a great day!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I am staying for 28 nights and the place is very central, large, clean and staff are very friendly. However, as I'm here for 28 nights I asked for a reduction on the Resort Fees of over $650 (US) which I had to pay upon arrival directly to the Resort. They said they can't reduce them for me which I'm not too happy about given the many thousands of dollars I've paid to stay here as well.
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Date of stay: October 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Diamond Resorts, Owner at Marquis Villas Resort
Responded Dec 3, 2021
Thank you for your visit and review. We truly hope you had a pleasant vacation overall and that you will consider returning to our resort in the future. –HN
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
There are more places to choose from in the Palm Springs area.
ALSO KNOWN AS
marquis villas hotel palm springs, marquis hotel palm springs, marquis resort palm springs
LOCATION
United StatesCaliforniaCalifornia DesertGreater Palm SpringsPalm Springs
NUMBER OF ROOMS
101
Prices are provided by our partners, and reflect nightly room rates, including any mandatory fees. Taxes not included. Please see our partners for more details.
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