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About
4.0
#14 of 408 hotels in Patong
Location
Cleanliness
Service
Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Andakira Hotel Patong is inspired by the spirit of Andakira Hospitality Management part of Andakira Group: chic, bold, ambitious, energetic and resort living cosmopolitan, infused with a can-do attitude and a powerful blend of style and substance. Andakira Hotel Patong, is a 270 keys a Design Stylish Lifestyle urban hotel part of A Collection of the Andakira Hotels and Resorts combining with the unique experiences of Andakira Touches . this upscale to luxury class signature brand collection is designed to appeal to the modern traveller whose expectations revolve around their own lifestyle - clean, contemporary, cool and effortless was re firmly branded as upscale lifestyle hotels ... One of the most converted location right in the heart of Phuket paradise business district in Patong City just minutes away from shopping centre, nightlife entertainment and the beach, but yet serene,
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
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The Andakira Hotel comes highly recommended for its prime location, which offers guests easy access to local beaches and markets. Visitors commend the hotel's overall cleanliness, from the well-appointed rooms to the well-kept facilities, and many appreciate the welcoming atmosphere that makes for a comfortable stay.
While the staff generally receives accolades for their friendliness and helpfulness, a few guests have encountered service hiccups. Despite these occasional issues, the hotel is often praised for providing good value.
Location
Convenient
Atmosphere
Welcoming
Rooms
Comfortable
Value
Affordable
Cleanliness
Immaculate
Service
Friendly
Amenities
Satisfactory
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For the price i paid. I am satisfied. Much better than other 3 star hotels along the main road. I have 2 feedback i would like to share. 1) is that for the size of the hotel, the front reception counters need to have more manpower to cope with the number of guests. Waiting time can be long to check in/out. 2) no electrical sockets beside the bed. This is really unacceptable given the day and age we are living in!
Other than that, it is a good enough stay. For others ranting about unacceptable service etc etc. please remember the price you are paying! I would recommend Hotel Indigo if you want service. But triple the price :)
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Date of stay: December 2022Trip type: Travelled solo
Room Tip:Parking limited if you drive car
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from HM Andakira Hotel, อื่นๆ at Andakira Hotel
Responded Jan 12, 2023
Dear Valued Guest, Thank you for taking the time to post a review of your holiday experience on Tripadvisor, while we are glad that you had an overall good stay and appreciated the hotel regarded to the pricing.However, I have noted to a negative comment on lack on manpower and unacceptable service. I have already shared your feedback to our Dept. Head to follow up on a process to make an improvement. Thank you again for your valuable feedback which highlights areas that in need of further improvement. We look forward to your return in the near future. Kind Regards, The Managements Andakira Hotel Patong, Phuket
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We recommend a room that connects directly to the pool. It was a pleasant hotel with good staff. It was comfortable because I could walk to the center right away. There were many families. The negative point was that the water became muddy when the hot water was served. Room directly connected to the pool is recommended
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Date of stay: January 2020
Value
Location
Service
Room Tip:Room directly connected to the pool is recommended
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sorrawis Tong N, Manager at Andakira Hotel
Responded Jan 8, 2020
Dear Valued Guest, Thank you for sharing your experience and for your constructive feedback toward Tripadvisor.Com. I am happy to hear that you were enjoyed stay in our hotel, it is nice to receive your good score review, positive comment and to know it was a terrific experience. Again, thank you very much for writing in, we are looking forward to your next visit. Kind Regards, Sorrawis “Tong” Nooprasert Mr. Hotel Manager Andakira Hotel Patong, Phuket
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The location of this hotel is very good. About 10 minutes walk to Patang Beach. We got the corner room on 6th floor in a newly acquired building across the original hotel. Hence the work was in progress in our building. The lobby was just being constructed, the elevator was very small and the rooms did not have proper amenities. There was no closet to put the clothes, the writing table was very tiny and getting hot water in the faucet was a challenge. The electronic safe in our room did not work and inspite of asking at the front desk to open the safe, nobody came to fix it. The pillows were very hard and the drainage in the bathroom was very poor. However somebody came to fix that on the second day. The breakfast was very good with local variety. The original building looked very good with swimming pools attached directly to the rooms. The customer service was not very good. Had to ask several times to small things such as extra hangers etc.
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Date of stay: December 2019
Value
Service
Sleep Quality
Room Tip:Do not get the room in second building across if the work is till going on.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sorrawis Tong N, Manager at Andakira Hotel
Responded Jan 8, 2020
Dear Mr. Yusuf M., Thank you for taking the time to post a review of your holiday experience on Tripadvisor.com, while we are glad that you had an overall good stay and appreciated the hotel regard to the location and good breakfast. However, I have noted to a negative comment on hardware product and in room amenities, unprofessional service from our staffs. I have already shared your feedback to our Dept. Head to follow up on a process to make an improvement. Thank you again for your valuable feedback which highlights areas that in need of further improvement. We look forward to your return in the near future. Kind Regards, Sorrawis “Tong” Nooprasert Mr. Hotel Manager Andakira Hotel Patong, Phuket
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I am a frequent traveller to Phuket and when I visited this time I needed to book a family room for 5 of us (2 adults, 2 young children and nan) and stayed here for 11 nights..
I needed something that was within my budget within walking distance of Patong beach (about 10 minutes for my pace) and somewhere near to the markets/ shopping centre. The Andakira is about 5 minute walk away from Junceylon shopping centre but was closed when I visited (Big C was open though).
I have Thai family members and the Banzaan Market is also a 5 minute walk away and catered to them for the price and street food. Nan has mobility issues so was great for her to be near the market.
The family suite/ room comprises of 2 rooms with a divider door. I found both rooms to be of a large size. Both have TVs and fridges. The bigger room has a sofa and table. The bigger room was used as the main socialising room and for eating etc.
The bigger room has an en suite bathroom but has a bath. The en suite is located on the left when you enter. It has a sliding type frosting window that faces into the main room so if you have any guests you are staying with they may be able to see in (just for consideration of who takes what room). The smaller room has an ensuite bathroom with standing shower. I had a decent sleep and the air con worked great. The rooms were clean and staff cleaned them each day.
The view from the balcony was of the hotels/ homes nearby and Patong Hill. My room was located on the first floor which is the same level as the swimming pool. There is a kids sized small pool and also the bigger pool.
I found the staff pleasant and helpful.
There is parking available at the hotel for cars/ motorcycles.
I have previously stayed in hotels on 200 year road near to Bangla Road due to being near the beach
I would recommend this hotel and when I return to Phuket I intend to stay here again.
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Date of stay: July 2022
Value
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from HM Andakira Hotel, อื่นๆ at Andakira Hotel
Responded Mar 19, 2023
Dear Valued Guest,, Thank you so much for choosing Andakira Hotel by Andakira Group and taking your time to give us an excellent rating score with a great review on your experience while recently staying at Andakira Hotel on Tripadvisor. It is a pleasure to read that your stay with us was up to your expectations. It is always encouraging to learn that guests are satisfied with our services and products as it is what we strive for every day. We definitely look forward to welcoming your family back in the future for many more great moments at Andakira Hotel. Kind Regards, The Managements Andakira Hotel Patong, Phuket
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My family stayed at the Andakira for the first time and I am very impressed with the location and amenities. The rooms are large and clean. We were close to the pool which has a lovely under cover seating area and cool breeze on hot days. The staff are very friendly and the buffet breakfast has a good range (just needs bacon!). There are plenty of restaurants a short walk away and the major shopping precinct is only a 5-10 minute walk away. The night markets are also a short walk up the road and have a great range of food, drinks and desserts. Make sure you look for the lady selling pancakes outside the Lucky 13 restaurant - they are the best and she is lovely.
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Date of stay: February 2020
Location
Service
Sleep Quality
Room Tip:Rooms on eastern side would be quieter. Level 3 is same level as the pool.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sorrawis Tong N, Manager at Andakira Hotel
Responded Feb 23, 2020
Dear Valued Guest, We love that your Family had such a great time at Andakira for your first time visited, impressed and enjoyed the location, spacious room and amenities the, friendly staffs, as well as the good range of buffet brakfast. Most importantly, our Heartists are dedicated to the comfort and well being of our Guests, and it is our pleasure that you could have experienced their genuine sense of Hospitality. We do hope that we will have the chance to welcoming you back soon, and invite you to contacting directly via hm@andakiragroup.com or Mr. Sakarin, our Front Office Manager fo@andakiragroup.com as we would be delighted to personally assist you designing your next journey, Warmest regards, Sorrawis Nooprasert Mr. Hotel Manager Andakira Hotel Patong, Phuket
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The rooms are in a good shape, the pools also look great. Beside of that, I can not recommend this hotel. The staff was rude, in the check-in. We waited very long time and other new customers got served, so i asked why they need so long for the check-in.
After that we got checked-in and got probably the worst room in the whole hotel (pictures from our great "view" are attached) The view was not comparable, with the pictures of the hotel which u find online. We were a bit disappointed but still happy, about the room.
We even considered to stay one day longer, we asked, on the reception, because we saw that the hotel was empty. The staff declined and was very rude to us, it was always the same behavior, except of Mr. Mee who checked us out, he was very friendly!
We also asked about the laundry service and they answered like:
"If it is not to expensive for you, you can use it, but u dont have time for this so u can check on street."
The staff was always rude to us, because we are young.
It was very disappointing. They handled familys and older people way more kind than us. So if u are around 20 I can not recommend this hotel, maybe if u are older they will treat u better.
On the last day we found out (listening to a hotel guide from another group) that the breakfast is included. Before that, nobody explained us anything about the breakfast on the reception. Beside of that, they never explained something anyway and could not help one time.
So we decided to go the first time to our PAID breakfast. We came there but they cleared already 15 minutes before the breakfast time endet, all food away. I never saw this in another hotel, usually u can ask and they even have some food after the breakfast is already closed!!!
So at all: If u dont care about service and staff, I think it can be OK for a few days. If you are younger and u travel alone or with your wife/girlfriend, I can absolutely NOT RECOMMEND this hotel.
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Date of stay: January 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from HM Andakira Hotel, อื่นๆ at Andakira Hotel
Responded Jan 14, 2023
Dear Valued Guest, Thank you very much for your constructive feedback on your initial check in with us. I am sorry that we did not manage to live up to your expectations. Please accept my sincerely apologies. Thank You and Appreciated to your comment regarded the room and pool. We do hope we will have the opportunity to welcome you back again in the future and that we will exceed your expectations. Kind Regards, The Managements Andakira Hotel Patong, Phuket
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I had booked the hotel looking at its review but had a real bad experience. They say that their superior room has balcony but it is just a small standing space. We did not like the room as there was no privacy in the room that we were allocated, the balcony was overlooking the reception and dining area, so one cannot have a peaceful time and you have to keep the curtains drawn most of the time. We had checked in to the hotel on 1st March night, the next day when I asked them to change the room, the receptionist was very rude and she said if you did not like the room, you should have changed the room when you checked in yesterday and asked me to check about the room availability the next morning. I told her we have to leave for a tour early in the morning around 7 am and we will be back late in the evening, so I requested her if they can help us with some arrangement, it would be convenient for us. There was a very rude response from the hotel staff on this as well stating we cant do anything. Customer service is pathetic in this hotel and they do not bother about customer requests and requirements. As we had already spent 2 nights in the same room and just had one more night to go, and the next day we didn't have much time, we decided to manage somehow. On top of this to our dismay, the next day evening when we returned from the tour, we wanted to have some coffee and there was no cup available in the room, as we had used them last evening and it was cleared by the hotel staff. When we called the hotel reception to get us 2 coffee cups, the receptionist was very rude again and mentioned that we had already kept two cups in your room. We explained to her that we had used them and they were cleared last night by the hotel staff. She mentioned that it's your responsibility to get the room cups from the restaurant else we will be charged if they do not find the cups in the room. First of all this was bizarre secondly we were never told that it's customer's responsibility to keep the available crockery intact in the room till checkout. Never expected this kind of service and misbehavior from a 4 star hotel of repute.
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Date of stay: March 2024
Value
Location
Service
Trip type: Travelled as a couple
Room Tip:The service is pathetic. Just do not go by the positive reviews, please check out the negative...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from HM Andakira Hotel, อื่นๆ at Andakira Hotel
Responded Mar 4, 2024
Dear Valued Guest, Thank you for taking the time to post a review of your experience. We regret to hear of your unfortunate experience. We will certainly look into this matter immediately. Please accept our sincere apologize for the shortfall in your negative comment. We constantly strive to improve our overall guest experience and will guide for future services and products improvements. Thank you again for your review and feedback which helps us focuses on ensuring a positive experience in the future. Kind Regards, The Managements
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We turned up at 4 pm but the rooms were still not ready. I had clearly asked for two double beds but was given two singles. They got the cleaning staff to push the beds together and make up the beds as a double. The staff who came to my room was rude and looked at me as if I were dirt on her shoe I have sleep APNEA and need a machine when I sleep. There were no electric sockets next to the bed on either side. When I asked for an extension cable, I was bluntly told to go and buy one in town and the duty manager deflected my questions by asking me what I was going to have for dinner. In the second room, the tap in the bathroom was broken and the door to the pool could not lock so basically a security issue. Basically, the basics of a decent hotel were not here. I know that in writing this review I will get the same copied and pasted reply that other complainants have received and nothing will change.
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Date of stay: December 2022
Value
Location
Service
Room Tip:If you want a guaranteed pleasant experience or are trying to impress someone, I would not stay here
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from HM Andakira Hotel, อื่นๆ at Andakira Hotel
Responded Dec 29, 2022
Dear Value Guest, Thank you for your review for your constructive feedback. we regret to read of your disappointing experienced and terribly sorry for an inconvenience caused to your negative pointed comments. We will use your feedback on the matter to guide our services and products for future improvements. We do hope we will have the opportunity to welcome you back again in the future and that we will exceed your expectations. Kind Regards, The managements
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We had a list of shortlisted hotels and this hotel was 1st on the list for our stay in Phuket, and trust me it was one of the best decisions taken.
The hotel is amazing and truly a place to chill and relax. The resort is located in the main city area and just walking distance from the famous Jungceylon mall. This huge mall has everything under one roof, food outlets, shopping, entertainment. There is a pool located on the 3rd floor of the hotel. The rooms were spacious and comfortable, the AC was good and adjustable, the bed was big and spacious and bedsheets, towels were clean.There was a balcony, which has 2 chairs to sit and relax. The service was truly commendable. The breakfast spread was very good. The staff always had a smile on their face and were willing to help always. It was difficult for them to understand us and vice-versa however they didn't give up and helped us in the best possible way.
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Date of stay: January 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from HM Andakira Hotel, Other at Andakira Hotel
Responded May 13, 2022
Dear Tulicia,, We refer to your recent stay with us and very much appreciate your score rating regarding your stay at Andakira Hotel. It is always a pleasure to receive an excellent score rating from you. I will definitely share with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards, Sorrawis Nooprasert Hotel Manager
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Upon arrival at the hotel, we were greeted nicely but then told we had to pay a 2,000 Thai baht deposit, which was never mentioned to us when we booked via booking.com.
An amazing member of staff named Cha was trying her best to explain the company policy when her colleague, Zin, interrupted very rudely and spoke with no sense of customer service. She even went as far as to say, "no pay, no room," which threw me off as we weren't refusing to pay; we were just explaining that this wasn't mentioned to us during the booking process.
I had to confront Zin and explain to her that she was very rude. If she doesn't like her job, she should let the amazing Cha explain the company policy.
I believe Zin needs more training in customer service and improvement in interacting with the public.
Cha, on the other hand, was amazing throughout our 7-day stay. She always went above and beyond.
On booking.com, breakfast is advertised as something you can pay for at the hotel with a one-off fee, but we were told by the hotel that you have to pay daily or they can bill it to your room. We thought this was ridiculous as it wasn't advertised that way.
The drain in the shower kept blocking up and water was overflowing. It got fixed, but it was inconvenient.
The air-conditioning motor outside was noisy, affecting our sleep and causing vibrations in the walls. We found it hard to even have a conversation on our balcony.
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Date of stay: May 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from HM Andakira Hotel, อื่นๆ at Andakira Hotel
Responded Jun 13, 2024
Dear Valued Guest, Many thanks for choosing Andakira Hotel and sharing your recent journey on Tripadvisor.Com. We all appreciate the praise and glad that you had a great stay and enjoyed our hotel. However, we regret to read of your disappointing experience with lack of service from our staff, miscommunication of information, noise disturbance from air-con compressor outside the balcony and overflowing drainage in the shower. We have already shared your feedback to our Head Dept.. Thank you again for your valuable feedback which highlights areas that in need of further improvement in services and products. We once again thank you for your feedback and we'd love to welcome you back again in the near future. Kind Regards, The Management
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There are more places to choose from in the Patong area.
PRICE RANGE
C$37 - C$81 (Based on Average Rates for a Standard Room)
LOCATION
ThailandPhuketKathuPatong
NUMBER OF ROOMS
270
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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