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About
5.0
#2 of 1,235 hotels in Bangkok
Location
Cleanliness
Service
Value
This award is our highest recognition and is presented annually to the top 1% of businesses across select categories.
Step into Kimpton Maa-Lai Bangkok and feel the rhythm of Bangkok's beat in our playful spirit and innovative design. The electric vibe of our lifestyle luxury hotel, boasting 362 rooms and 131 serviced residences, captures the essence of Bangkok's urban chic city centre. From pet-friendly perks and cutting-edge amenities to a fitness center and luxurious amaranth spa, we've curated everything you need for an unforgettable stay. Five globally inspired restaurants await your discerning pallet, while our infinity pool lures you like a siren. Embrace serenity in our lush garden oasis and when you feel the pull of the city, venture out to explore nearby attractions. Charming and charismatic, our hotel beckons you to settle in and stay awhile.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
This summary was created by AI, based on recent reviews.
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Kimpton Maa-Lai Bangkok has earned accolades from guests for its prime location, ideal for exploring nearby attractions, though it's a bit of a trek to the BTS. Travelers applaud the hotel for providing excellent value, with spacious rooms and exemplary service adding to a luxurious experience without breaking the bank. The hotel's atmosphere is frequently described as stylish and welcoming, with modern amenities enhancing the comfort of each stay.
Service at the Kimpton Maa-Lai is exceptional, with staff receiving high marks for their attentiveness and professionalism. Reviewers also consistently commend the hotel's cleanliness and wide range of amenities, including the bountiful breakfast, state-of-the-art gym, and inviting pool, all in a pet-friendly environment.
Location
Central
Atmosphere
Welcoming
Rooms
Spacious
Value
Reasonable
Cleanliness
Immaculate
Service
Attentive
Amenities
Comprehensive
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We had a Fantastic experience at the Kimpton Malaai, Bangkok Thailand. The food, service and staff were some of the best in class in hotel service. The staff in EVERY area were so attentive and went above and beyond to make our stay so pleasant and relaxing. So many names and difficult to recall. However, a noteworthy mention is Ms. Paii at concierge, she was so sweet and extremely helpful with my daily rendezvous, making transport reservations, nail spa appointments, etc. Our trip culminated with our transfer experience with the help of AE and Pat who were very prompt in getting our luggage loaded into our hired taxi. Overall, we thoroughly enjoyed our stay and had a wonderful time. Will definitely be back!🙏🏽
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Date of stay: June 2023Trip type: Travelled with family
Room Tip:Bangkok is a beautiful city and definitely worth visiting. Avoid visiting during the summer, it’s...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Patrick Both, General Manager at Kimpton Maa-Lai Bangkok
Responded Jun 12, 2023
Dear Olufunke A, Thank you for sharing your fantastic experience at Kimpton Maa-Lai Bangkok on TripAdvisor. We are thrilled to hear that you had an exceptional stay and that our food, service, and staff exceeded your expectations. We are especially delighted to know that our staff, in every area of the hotel, provided attentive service and went above and beyond to ensure your stay was pleasant and relaxing. We will make sure to pass along your appreciation to the team, including Ms. Paii at the concierge. It's wonderful to hear that she was sweet and extremely helpful in assisting you with various arrangements throughout your stay. We're also glad to hear that AE and Pat provided prompt assistance during your transfer, ensuring that your luggage was loaded into your hired taxi smoothly. We will make sure to recognize them for their excellent service. Thank you for choosing our hotel, and we look forward to welcoming you back on your future visit. We will strive to provide you with another wonderful stay. Best regards, Patrick Both General Manager
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Had an amazing 5 nights stay in the property. Immediately greeted upon as soon as I reached the hotel and walked into the lobby, all staff are amazing and approachable, and try their best to help with any requests that has been made. Ms Aim certainly help a lot with the check in process, very friendly and knowledgeable to any questions asked, as well as explaining some features of the hotel and my rewards club member benefits to me.
Hotel provides daily housekeeping and turn down services, even leave behind little treats after housekeeping services which are very thoughtful. Special thanks to Mr Tor from Housekeeping department for his kind hospitality.
Room is amazing, spacious and with great view, Chromecast available so you can actually mirror Netflix, Youtube etc from your phone to your TV, bluetooth speaker available too. Bathroom is big, equipped with bathtub and great power shower and amenities.
IHG Rewards Club members get 20% discount off at selected F&B outlets in the hotel, which is great. Had a chance to visit Bar.Yard, located at the rooftop of the hotel, great place to get a drink and grab a bite, with an amazing view of Bangkok, especially during night time. Nice ambience and great host especially Ms Trey. Stock Room served all day dining, breakfast was good quality although was hoping for a wider spread and varieties. One little let down with the F&B outlet is that the team at Craft was a little bit cold, more so when compared to the excellent services provided by the rest of the team in the hotel.
Location wise was good, albeit a little distance away from the BTS station, they do provide shuttle service each hour to take you from the hotel to the nearest BTS station. Or if you don't mind to walk or prefer to enjoy the walk, it's also actually quite a nice walk with sights and shops to enjoy along the way. I did at one point tried to walk all the way from hotel to Siam area, and it didn't take as long as I think it would.
Hotel is pet friendly, so it's also a delight to see people with their pets strolling around the property all the time, and even staying in the hotel with their pet. Nice environment, well secluded even though located near to the city area, didn't had a chance to use the swimming pool but the view from the pool was great, and looks like a very good place to relax too.
All in all a great experience, probably one of the best hotel in Bangkok as well, will definitely consider staying at the property again during my next visit.
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Date of stay: August 2022
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Patrick Both, General Manager at Kimpton Maa-Lai Bangkok
Responded Sep 6, 2022
Dear benedictchong89, Thank you for your wonderful review! I am glad to hear that you had a wonderful stay with us. I am very happy to hear that our team had done an exceptional job in taking care of you during your stay and that you enjoyed the benefit from IHG One Rewerds. We are looking forward to welcoming you back to the Kimpton Maa-Lai Bangkok in the not too distant future. Kind regards, Patrick Both General Manager
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This is my second times to stay at this hotel, we loved all design and decoration style. The hotel located inside center of Bangkok, there not far from shopping mall, park and a lot of delicious restaurants around hotel. My point to stay here not just for my staycation only but every time we can stay with our fluffy cat. The hotel have separate floor for PAW and have many room type to stay, they are not limited the room type. This is the best choice for us as we can try to have many experience during stay.
We have warm welcome from Khun Angun (grape), she is very nice person and are polite, she knew my preference and prepared very cute souvenir for our cat and also during my stay she have to support team to take care us and offered her assistance when she on duty. We loved and very appreciated to much.
During the stay I went to join Social hour at pool that they have free-flow drink for in house guest (like happy hour at club lounge) that be prefect, even they have only 1 hour but we have to enjoyed so much and also thank you very Khun Nott for taking care us during social hour.
For breakfast, we have ordered a lot menu as very delicious and fresh and also have many clean food as well, recommended to take fresh juices mix with cold brew coffee for DIY coffee at there.
Don’t forget to mention housekeeping team to make the room are very clean and comfortable. We are very happy to stay at this time.
Thank you very again Khun Songpol to make my dream memorable to stay with my cats as special occasions, we have permitted to come back at your hotel again.
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Date of stay: March 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Patrick Both, General Manager at Kimpton Maa-Lai Bangkok
Responded Oct 12, 2021
Dear Khun Jakkit, Thank you very much for spending your valued time reviewing us on TripAdvisor, I have greatly appreciated all of your feedback and I am glad to know that we succeeded in delivering you great experience in your latest stay. I look forward to welcoming you back again and again, please pass my regards to Caesar, Sumo and Salmon. All the very best, Patrick Both General Manager
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The first thing that wows you when you step into the hotel is the high ceiling, tasteful artworks, and the greenery that surrounds you. We were soon greeted by Charlotte who is absolutely the kindest. She offered a welcome drink immediately to cool us down from the humid outdoors and facilitated the entire check-in process nicely while displaying sincere hospitality. Such genuine service has already won our hearts within the first 10mins of the stay.
The room was superb, tastefully design with high quality amenities. A special mention to the extra firm and comfortable bed and showering amenities with great temperature control and pressure (Hans Grohe). The full height windows stretched across the entire room and provided amazing day light for the room. I would say the room felt better in experience than in photos (absolutely not always the case for hotels if you understand what I mean). My wife had a splinter in her finger and needed a tweezer, I needed a deodorant on this trip, these were all fulfilled within minutes after a call to the operator. Housekeeping was also very responsive and looked into details of even coiling up all our cables everytime. The Chrome cast on the TV works like a charm and watching our favourite streaming program on the flip-out TV in the comfort of our bed was made so easy.
When we moved around to explore the hotel, there was a lady Hana, who would always be engaging and greeting us by name, introducing us to features around the hotel and even offering snacks to our pool side table during the hotel's social hour. She's absolutely made our stay so much better.
We were also very blessed by the friendly and responsive bellman who would also remember us by name and even recalled my itinerary. It's unfortunate I did not manage to get their names but they have been absolutely awesome.
Once we had an appointment booked for 8.30pm but was unable to get a taxi. We had approached Ying at the concierge to assist us with a booking.
Here's the part that sets the service of the hotel above par: Ying not only made a taxi booking, she would run out from time to time just to check if there are arriving taxi that would take us. Also, Ying had asked me for the appointment time and place. When she realised that I was going to be late, she made a call out of her own initiative to the place and explained to the person in Thai that we are delayed.
The various encounters and many more are just some of the reason why this is the best place we have ever stayed anywhere, in our recent 5 years memory. More than just a new hotel with a well furnished room, it was the warmth and hospitality of the staff that made it unforgettable.
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Date of stay: July 2022
Value
Location
Service
Room Tip:Great service, great view, great amenities.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Patrick Both, General Manager at Kimpton Maa-Lai Bangkok
Responded Jul 15, 2022
Dear JacobCracker, Thank you so much for your kind review. I am very happy to read that you enjoyed your stay here and loved the attentiveness of our team. I will be sure to share your praises with Khun Charlotte, Khun Hana and Khun Ying. Hearing that we had created a memorable experience for you is the most rewarding compliment for us so thank you for that. Really look forward to having you back here with us on your next visit. Warm regards, Patrick Both General Manager
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We stayed here for the compulsory SHA Extra Plus hotel stay due to the COVID-19 restrictions for arrivals in Thailand in late April 2022.
The hotel provided a limousine to pick the two of us up at the BKK airport. There was an elegant, sealed, hard, transparent plastic sheet separating the driver and passenger seats. Upon our arrival at the hotel, we were escorted to a temporarily testing room to take the PCR test. The test result was available early in the morning, after which we were free to roam around Bangkok.
Our room was on a higher floor, bright and huge. The mattresses were a bit firm, but this was not uncommon here in Asia. The pillows and the duvets were very comfortable. The bathroom was clean, functional, and very generous in size. Shower water pressure here was also impressive.
The hotel is in Lang Suan, the leafy, upscale area of Bangkok. The shortest BTS Skytrain station, Chit Lom, is 1.2 km away. If you decide to walk, it would take you around 15 minutes.
We were very impressed with the hotel. The staff here were all very polite and competent. The only area we think the hotel could improve is the breakfast. The pastries here were outright bad. The noodles were watery. The poached eggs were good, but they took 20 minutes to make. Even the fruits here were bland. This came as a bit of a surprise to us, considering how easy it was to find sweet, ripened fruits in Bangkok all year round, especially in April, (mango, rose apple, papaya, watermelon, pineapple). But overall, we think this hotel is easily the best IHG hotel in Bangkok. Warmly recommended.
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Date of stay: April 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Patrick Both, General Manager at Kimpton Maa-Lai Bangkok
Responded May 26, 2022
Dear HKasyouare, We appreciate you taking the time to provide this Trip Advisor Review. I am pleased to read that you had an enjoyable test&go stay with us and that you were impressed with the services from our team. Thank you very much for your constructive feedback regarding our breakfast, it’s through such feedback we can refine our offering and get it right more often. We are looking forward to welcoming you back to the Kimpton Maa-Lai Bangkok in the not too distant future. Kind regards, Patrick Both General Manager
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Our five night stay commenced in a King Executive Balcony Suite (Room 1005) before moving a smaller Premium Room (1608). The rooms are beautiful with very spacious bathrooms, comfortable beds and oversized walk in showers. We looked forward to breakfast each morning, (which is better than the IC Bangkok) and includes an Indian section, manned by chef Gourav Sharma. The yoghurt and musli section is kept in good order by the lady on the Deli Counter. I watched as she cleaned the area whenever guests made a mess. If you choose to stay here, be prepared to encounter dogs, and lots of them, in the lift and ground floor area.
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Date of stay: February 2022
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Patrick Both, General Manager at Kimpton Maa-Lai Bangkok
Responded Mar 25, 2022
Dear Lucky_Oxford, Thank you for taking time to provide this Trip Advisor review, it's greatly appreciated. It was pleasing to learn that you had a fantastic experience at Kimpton Maa-Lai Bangkok, especially our rooms and breakfast at Stock.Room. At Kimpton Maa-Lai Bangkok, we take Restaurants and Bars very seriousy; we glad you thought so to. For your next visit, be sure to try out our Arabic station for further great culinary experience. We are looking forward to welcoming you back to Kimpton Maa-Lai Bangkok in the not too distant future. Kind regards, Patrick Both General Manager
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We were looking for a staycation in Bangkok for my wife's Birthday. We had been to their restaurant, Craft, for dinner before, and thought it would be nice to try out. We were not disappointed!
I contacted the concierge team ahead of time to make some special arrangements as a surprise for my wife. "Oui" was quick, detailed, and most importantly, my wife loved the additional decorations and flowers in the room. The hotel team, took it up a notch with some additional decorations, cards from multiple departments, and a tasty cake.
We booked the Grand Premium Room and the view was phenomenal with greenery below and the city skyline afar. With the floor-to-ceiling windows we were mesmerized by the views at night. Quick Tip: The Grand Premium Room actually has 2 room designs, 1 with a small office, and 1 with city views adjacent to the bath. You can make your request when booking.
We had dinner at Ms. Jigger and Chef Danilo came out to meet every single table. We consulted him, he made his suggestions, and it was all perfect. We had some friends visit us the next day and we actually went back for lunch at the same restaurant because it was so good.
Check-out was smooth and when we asked about the differences in room categories, the manager, Knot, took it upon himself to take us up and have a look at other room types for a future stay. Friendly interactions from the staff were very common whether it was the bellmen, concierge, front desk, or all the restaurants which made us feel at home no matter where we were throughout the hotel.
We'll definitely be back again in the future!
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Date of stay: October 2021
Cleanliness
Service
Sleep Quality
Room Tip:The Grand Premium Room has 2 room designs, 1 with a small office, or 1 with city views adjacent...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Patrick Both, General Manager at Kimpton Maa-Lai Bangkok
Responded Oct 18, 2021
Dear TravLPJ Thank you very much for this outstanding TripAdvisor Review. Thank you very much for highlighting the wonderful service you received by Oui and Chef Danilo, I will make sure personally that they know they exceeded you expectations. At Kimpton Maa-Lai Bangkok, we take our Restaurant and Bar options very seriously; we are glad that you thought so too! Thank you again for your wonderful review and I look forward to welcoming you back to the Kimpton Maa-Lai Bangkok in the not too distant future. Warm regards Patrick Both General Manager
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We come for a meeting and Sunday Brunch. Since we arrived, the meeting room was prepared without asking with full set up of equipments, Khun Boat, who worked there come to support with all system connections without asking, it was very much impressed. Then, we went to Sunday Brunch, it was blown away with the set up and food displayed, even more impressive with the service from Khun Martin, Khun Mild and KhunAmp also Chef Ben, they always come and make sure that everyone and everything going well for you. Food and ambient are perfect. We will come back for sure!
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Date of stay: May 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Patrick Both, General Manager at Kimpton Maa-Lai Bangkok
Responded Jun 8, 2022
Dear ANM007, Thank you for taking the time to provide this Trip Advisor review, it’s greatly appreciated. It is pleasing to learn that you had a successful meeting event with us and that you enjoyed our Sunday brunch at Stock.Room. Thank you very much for highlighting the wonderful service you received by Khun Boat, Khun Martin, Khun Mild, Khun Amp and Chef Ben, I will make sure personally that they know they exceeded your expectations. We are looking forward to welcoming you back to the Kimpton Maa-Lai Bangkok in the not too distant future. Kind regards, Patrick Both General Manager
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My room is Grand Premium, spacious room, bathroom and closet are are about half of the room. The view of the park is stunning. You can enjoy the view from the bath tub. So the layout is all about the view, so TV is not set up center to the bed. So I’m supposed to wake up and see the view not TV. Might not be perfect for Netflix binge watching. I’m sensitive to noise and light so I always unplug the phone/radio/ipod dock/alarm. This hotel use a normal bed clock but with a sweeping hand so no ticking noise, light, whatsoever. They also provide Vifa Helsinki bluetooth speaker and Nespresso machine (commercial pod). Well, I prefer original pod, though. At least I can bring some favorite capsules with me. Overall,
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Date of stay: September 2021Trip type: Travelled solo
Room Tip:The cafe at the lobby is always busy.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Patrick Both, General Manager at Kimpton Maa-Lai Bangkok
Responded Oct 5, 2021
Dear Compass37131000478 Thank you very much for staying with us and for your kind review. I totally understand the feedback regarding the television, you are right, the adjustability is not centre of the room, this is also part of our design element, so that it's the Bangkok views you see when you wake up! I understand that this maybe a different style to what some people are used to, I apologise if this wasn't to your taste. I am glad to learn that our room product and in-room technology enhanced your sleep and stay experiences. Yes, you are correct, we use an industrial and commercial Nespresso machine coffee machine in each room, they are more heavy duty as they are used more frequently than their 'at home cousins'. In addition to this, we do have the Kimpton Morning Kickstart program, where there is complimentary hot brewed coffee as well as cold brew every morning. Stock.Room and CRAFT also very serious about their coffee game! If there are specific capsules that you would like for you room, please do let us know in advance and we will most definitely put them in your room for you! I am very much looking forward to welcoming you back again to Kimpton Maa-Lai Bangkok. Warm regards, Patrick Both General Manager
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We stayed in a Junior Suite and took advantage of the 'early check-in and late check-out' promotion. The hotel staff had thoughtfully prepared a cat house, sandbox, and plate for our cat, Wasabi. The room was very new and nice; we were assigned a corner room with a view of Ratchadamri and the Kempinski. The front desk staff, as well as the restaurant staff, were both excellent. The breakfast and in-room service were both delicious, and the wine and menu prices were reasonable when compared to other hotels of the same caliber. We'd undoubtedly return with our cat, Wasabi.
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Date of stay: June 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Patrick Both, General Manager at Kimpton Maa-Lai Bangkok
Responded Oct 11, 2021
Dear pattharadanait, Thank you very much for choosing us as your preferred hotel for your latest staycation and taking the time to share with us this fabulous feedback. I am happy to learn that you loved our services and facilities. I am even happier when I know that our pets' standards met your expectations and also Wasabi's comfort. I Hope we have chance to welcome you, your family and Wasabi back to the Kimpton Maa-Lai Bangkok in the not too distant future. Best regards, Patrick Both General Manager
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Dear Jarynkoay,
Thank you for your question. We do have shuttle service to BTS Chitlom station every hour between 08.00 - 19.00 hrs. Please contact our concierge to reserve the service.
Kind regards,
Patrick Both
General Manager
There are more places to choose from in the Bangkok area.
PRICE RANGE
C$343 - C$413 (Based on Average Rates for a Standard Room)
LOCATION
ThailandBangkokPloenchit / Lumphini / Pathum Wan / Downtown Bangkok
NUMBER OF ROOMS
362
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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