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About
4.0
#6 of 9 hotels in Tremblay-En-France
Location
Cleanliness
Service
Value
Conveniently located in Terminal 2 of Roissy-Charles de Gaulle Airport in Paris, the family-friendly Sheraton Paris Charles de Gaulle Airport Hotel offers effortless service and modern amenities to make the global traveler feel at home. Stylish rooms and suites feature an array of amenities to enhance your stay, including sound-proof windows, flat-screen TVs and free Wi-Fi. Travellers in transit, take advantage of our hotel's day rooms to work, relax or freshen up after a long journey, discover local cuisine in our typically French brasserie or recharge at the bar with a drink and some light bites. Stretch out before or after a flight at our 24-hour state-of-the-art gym, or hop on the train into Paris. Participate to major exhibitions and events at Parc des Expositions Paris Nord Villepinte, the Sheraton is only a few minutes away. Host a meeting at CDG Airport in one of our meeting rooms complete with the latest technology, delicious catering and bespoke planning to ensure a successful day.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
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The Sheraton Paris Charles de Gaulle Airport Hotel garners mixed reviews for its prime location near terminal 2, which many guests find convenient. While the cleanliness of the rooms is often commended, feelings about the hotel's value and service are less positive, with numerous travelers considering it overpriced and the staff's service lackluster.
Opinions on the atmosphere and amenities are divided; some appreciate the quietness and in-room details, yet others find the decor dated and the amenities missing modern touches. Concerns about the varying quality and comfort of the rooms are also noted.
Location
Convenient
Atmosphere
Outdated
Rooms
Dated
Value
Expensive
Cleanliness
Mixed
Service
Disorganized
Amenities
Satisfactory
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This is the best LZ or crash pad for quick connection or even longue business trips to Paris. All rooms are now remodeled with latest entertainment systems, free and reliable high speed internet connections for BONVOY members, great Gym & Sauna. Hidden conference and Business Center under the reception lobby (I know straight out of a James Bond movie)...great breakfast buffet, very nice Bar and 2 restaurants with 4 star gourmet food and service, parking space available although limited; it’s the ideal hotel in the heart of the airport complex 20 mins from the heart of Paris (at night no traffic while returning from dinner) and 5min walk from the bullet train and RER station under the hotel and another 5 mins walk from your gate no matter where you are headed. All staff members speak English (BONVOY,...Helloooo). Room service is very efficient so is the laundry service and if you are a regular you get a access to very special amenities like Hermés only soap, shampoo and all other special treats. Concierge team will get you whatever you need with a reasonable timeframe but truly anything you request...ask for François (Sr Concierge Manager). Incredibly resourceful!
Whether you are meeting business partners in the city or outside the city it’s really an ideal location, I have personally stayed here for the last 25 years!
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Date of stay: March 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Convenient airport location in the entrance area of Terminal 2 - the lobby and restaurant areas can be loud but once you get to the rooms, you wouldn’t know you’re in an airport area. Cramped shower and smaller bathroom but acceptable overall. Biggest beef is access to electrical outlets. There are very few of them and many won’t accommodate an adapter - had to crawl on hands and knees to find a usable outlet. No USB ports found and the TV has a very bright clock aimed directly towards the bed.
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Date of stay: March 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Silke P, Front Office Manager at Sheraton Paris Charles de Gaulle Airport Hotel
Responded Mar 23, 2020
Dear 262keithd Following your stay at the Sheraton Paris Airport Hotel, we would like to thank you for sharing your feedback. I am happy to read that the location of our property, which is located inside the Roissy Charles De Gaulle Airport, met our expectations by offering you an easy access to the Terminal 2. I felt really disappointed reading the inconvenience you experienced during your last visit, please accept our sincere apologies . The satisfaction of each guest is our main priority, and we are consistently acting for this aim and even, to go beyond. Our teams are available at any time with any request you may have. I assure you, 262keithd, that your valuables comments have been also forwarded to our Director of Engineering, who would like to join me in offering his sincere apologies for the disappointment encountered. I hope to have another opportunity to welcome you back at the Sheraton Paris Airport Hotel & Conference Centre and will make sure to turn your stay into a lovely experience. Please feel free to contact me at silke.priess@sheraton.com and I will definitely make sure to turn your next stay into a lovely experience. Warm Regards,
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Ok so basically location wise this hotel is great if you’re flying via terminal 2E in CDG. It was quiet and I found the staff friendly. In particular one of the managers Ivan resolved a booking problem promptly and professionally. That’s the reasons I would give three stars. The hotel is however on the more expensive side compared to its competitors. I paid more for location and the sense of a more luxurious stay. My “deluxe” room was anything but however with chipped furniture, stained and torn wallpaper and carpet. One small bottle of water was in the room free of charge, internet was provided but only at a throttled speed with higher speed internet being charged at €15 per day. There was no shower gel in the bathroom and multiple power sockets were placed in bizarre ways that were unusable.
Overall I’d probably chose another hotel if requiring an airport stay again until the rooms have been renovated.
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Date of stay: September 2021Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Silke Priess, Service clients/Réception at Sheraton Paris Charles de Gaulle Airport Hotel
Responded Sep 19, 2021
Dear Journey19732894913 Thank you very much for sharing your feedback about your recent at the Sheraton Paris Airport Hotel. I am happy to read that the location of our property, located inside the Roissy Charles De Gaulle Airport, was convenient for you by offering you easy access to Terminal 2. I feel more than sorry to read that your stay was not up to your expectations as everything we aim to do is providing our guests with an excellent hotel experience. I was sorry to read that the design and general layout of the hotel didn’t meet your expectations. Please accept our most sincere apologies for the inconveniences caused during your stay as these issues should have been identified and solved prior to your arrival. I am also sorry to notice that your experience with us has not been up to your expectations and that our team failed in delivering a great service. I have already shared your comments with our Director of Operations, who joins me to offer our sincerest apologies. Many thanks for your kind words regarding our teams and specially our Shiftleader Ivan, we are very grateful for these compliments and have already shared them. We hope to have another opportunity to welcome you back at the Sheraton Paris Airport Hotel & Conference Centre and will make sure to turn your stay into a great experience. Warm Regards,
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I just checked into room 204. I have stayed at the CDG Hilton many times and am extremely sad that I decided to give this Marriott property a chance - I'm a member with both hotels and the Hilton is nicer, the rooms are more updated, the outlets work and a cheeseburger isn't 30EUROS!!! And the rooms aren't 260EUROS. Hell i just paid that to stay at the Intercontinental Hotel in Lyon (which was worth every penny). This is NOT the Intercontinental! One outlet by the bed does not work. The carpet is stained and threadbare, pieces of veneer are chipped off the old 1950's furniture. So, yeah, the location is convenient and not worth it. You can take the TGVal shuttle to Roissypole (terminal 3) and stay at the Novotel or the Hilton - either one is much nice and less expensive and way less expensive for a cheeseburger! The bathroom is clean, so that's something but the bathrooms are clean at Holiday Inn Express and Ibis hotels too. Someone said that windows are soundproof?! They are not. I would not stay here again if the room was half the current price. Huge disappointment.
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Date of stay: February 2020
Value
Service
Sleep Quality
Trip type: Travelled on business
Room Tip:Choose a room at a different hotel
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Silke P, Duty Manager at Sheraton Paris Charles de Gaulle Airport Hotel
Responded Feb 6, 2020
Dear Kelbil, Following your stay at the Sheraton Paris Airport Hotel, we would like to thank you for your feedback. I felt really disappointed reading the inconvenience you experienced during your last visit, please accept our sincere apologies. The satisfaction of each guest is our main priority, and we are consistently acting for this aim and even, to go beyond. Our hotel is offering different food and beverage options: one gourmet restaurant ‘Les Etoiles’, a more casual brasserie ‘Les Saisons’, and the “Galaxy Bar” where guests can enjoy a selection of light dishes and drinks. For guests who prefer dining in complete comfort and privacy, room service is available 24 hours a day. I was sorry to hear that we did not manage to meet your expectations on this aspect of your stay. We were delighted to have you staying at the Sheraton Paris Airport hotel and we hope to have the opportunity to welcome you back with us. Warm Regards, Bérengère P
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The hotel is super convenient for an early morning flight and rooms are extremely quiet given you are in the middle of a very busy airport. Bed very comfortable.
On the down side (Room 311) large chunks of the Formica/wood missing on the mini-bar round. Mold on the ceiling and floor of the shower. Stains on the carpeting. To have your phone charge while it is near you for your alarm one needs to get on their hands and knees to plug the charger. As a BonVoy Gold and Marriott stock holder I was disappointed. The room was not inexpensive. A total remodel is necessary to bring it up to today’s standards.
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Date of stay: January 2020Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Silke P, Duty Manager at Sheraton Paris Charles de Gaulle Airport Hotel
Responded Jan 23, 2020
Dear GailF330, Following your stay at the Sheraton Paris Airport Hotel, we would like to thank you for your feedback. I am happy to read that you enjoyed our sound-proof windows as well as the location of our property, which is located inside the Roissy Charles De Gaulle Airport, met our expectations by offering you an easy access to the Terminal 2. I would also like to take this opportunity to thank you for your loyalty over the past few years. I felt really sorry to read that your stay was not up to your expectations as everything we do is aimed at providing our guests with an excellent hotel experience. Please accept my sincerest apologies for the inconvenience you experienced with us during your stay. Please also be sure that I shared your comments with our General Housekeeper and with our Engineering Manager in order to make sure that these situations won’t anymore occur. I hope to have another opportunity to welcome you back at the Sheraton Paris Airport Hotel& Conference Centre and will make sure to turn your stay into a lovely experience. Please feel free to contact me at berengere.poletti@sheraton.com and I will definitely make sure to turn your next stay into a lovely experience. Warm Regards, Bérengère P
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We booked this hotel for the convenience of being in Terminal 2 for our next day flight on Air France out of Terminal 2F (<10 minute indoor walk with luggage). We booked in advance and checked in earlier that day on the Bonvoy App. Upon arriving at our scheduled arrival time of 7 pm the front office staff informed us that housecleaning had not yet cleaned our room. They gave us 2 drink vouchers to use in the overrun bar where it took us 15 minutes to get our glasses of Rose. They later came by and offered us a key to use the club lounge (part of our room class), which was now closing in 30 minutes. We asked to speak to the manager about receiving some other form of accommodation for the inconvenience. We were told the manager was in a meeting and would call us. She never did. We checked out. The double club room that we stayed in was large and had a separate door to the bedroom, so functionally it was a suite. It also had another door looking like it could be joined to another room making a functional 2 bedroom suite. The furniture was extremely dated and worn and the carpets were very stained. It appeared that the batteries were out on one of the TV remotes and the scale rendering them of no help. The bedroom remote could control both TVs however. For $450 US dollars the room was a severe disappointment. The best part of the room was the shower which had great pressure and got warm quickly. The breakfast buffet at the restaurant downstairs included in the room was acceptable.
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Date of stay: September 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Silke Priess, Guest Services / Front Office at Sheraton Paris Charles de Gaulle Airport Hotel
Responded Sep 10, 2022
Dear Springvacation, Following your stay at the Sheraton Paris Airport Hotel, we would like to thank you for sharing your feedback with us. Please accept our deepest apologies for all the inconvenience encountered during your stay. That does not reflect the true level of service for which we pride ourselves in at the Sheraton Paris Airport Hotel. I will be more than happy if you can contact me directly at malgorzata.kotowicz@sheraton.com and give me more details concerning your reservation. I would like to investigate it and make a proper follow up with you. Best regards, Malgorzata Kotowicz
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This is an average/above average hotel charging too much for an overnight stay prior to an early morning departure from CDG. It needs a “refresh” in many ways and in many facets of the room. There are NO USB ports in the room and a mediocre access to wifi. I had fantastic service from the concierge regarding attempts to print Covid test results from the French federal web site... The best part is to walk out the hotel front door (without waling outside) and turning right physically into the airport terminal 2E (Delta).
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Date of stay: April 2022
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Silke Priess, Service clients/Réception at Sheraton Paris Charles de Gaulle Airport Hotel
Responded May 4, 2022
Dear palliativedr Thank you very much for sharing your review about your recent at the Sheraton Paris Airport Hotel on Tripadvisor. I am happy to read that the location of our property, which is located inside the Roissy Charles De Gaulle Airport, exceeded your expectations by offering you an easy access to the Terminal 2. I was also glad to hear that you enjoyed Concierge Service available 24h/24h. However, I was sorry to read that the design and general layout of your hotel room didn’t meet your expectations. Please accept our most sincere apologies for the inconveniences caused during your stay. As we aim at continuously improving the services offered by our hotel, your feedback regarding you stay has been greatly appreciated. I hope to have another opportunity to welcome you back at the Sheraton Paris Airport Hotel & Conference Centre and will make sure to turn your stay into a lovely experience. Kind regards,
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I had a 16 hours layover in CDG (on purpose) and chose the Sheraton. This is the only hotel that is connected to terminals. It is my understanding that other hotels require you to take a train.
In the US airports hotels are usually directly connected with a shuttle, looks like this is not the case at CDG.
Anyhow, After landing at 2F I walked to the hotel. This is not a short walk and signs are very unclear to find the hotel. (Look for a orange plane that seem to be taking off rom a bed). Check in was a breeze. I was made aware that they dont provide upgrades to Marriott gold members. The lady at the front desk was very nice. She went through the COVID hotel limitation. For instance, restaurants close after 10.30pm, which is extremely strange knowing that people arrive to the hotel throughout the night and might be hungry at 3 am... Room service is extremely limited as well after that time.
I really only had their continental breakfast. It was a disappointment for France. Croissants were bad.
The rooms are pleasant. View is really cool for aviation geeks, because you have a large window/desk facing runways and terminals. Rooms were pristine clean. Bathrooms are nice, minus the water pressure.
Common areas look nice, feels like being on a cruise ship.
Overall it's certainly a great option for layovers, a bit expensive for what you get in my opinion, but I would gladly use that same hotel again.
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Date of stay: September 2021
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
One of the strangest shaped hotels I have stayed in. When they advertise being in the airport they are not kidding. The terminal is on both sides of the hotel with several levels of streets. The hotel is squeezed between and shaped like a wedge. Here is the problem: if you are driving a car, while the hotel is quite easy to identify, finding a way to get to the hotel with the car is a big problem. After circling for a long time, we turned off the GPS and started driving by observation. It turns out that there is a small side branch to one of the levels of streets that is unlabeled. That gets you next to the hotel, but this is NOT parking; only unloading passengers and luggage. Be aware you will need a validation from the hotel to leave this drop off or there will be a 10 Euro charge at the exit. The good news for us was that the rental car return was a couple of hundred meters away and well-marked. After dropping the car at the rental, we had a short walk in the terminal to the hotel. The hotel is an oasis from the airport hussel. Very modern, clean, spacious enough. Terminal 2 is immediately accessible right outside their front door. Hotel check in was excruciatingly slow but friendly. Concierge was extremely helpful. The hotel restaurant had a good menu. It was expensive, service was so bad - the servers were untrained and very clumsy, spending a lot of time speaking out loud to each other, serving wrong meals and dropping plates and utensils over and over again - it seemed to make the guests laugh. With the air traffic and car traffic right next to the hotel we were expecting a lot of noise, but it was quiet in the room. This hotel is conveniently located to a very busy airport and would be a good stopover flying from/to the airport.
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Date of stay: June 2023
Value
Location
Service
Trip type: Travelled with family
Room Tip:If arriving in the airport by rental car you might be better off dropping off the car first and...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Joey Postel, Service clients/Réception at Sheraton Paris Charles de Gaulle Airport Hotel
Responded Jul 21, 2023
Dear DrMitch, Thank you very much for sharing your review on Tripadvisor about your recent stay at the Sheraton Paris Airport Hotel. I am happy to read that the location and the quietness of our property, which is located inside the Roissy Charles De Gaulle Airport, met your expectations and that you had a good rest. Though we take your remarks in regards to the signage very serious and we will share them with the ADP Airport authorities. However, I also have shared your comments with our Restaurant team who would like to join me in presenting our apologies for the inconvenience you experienced during your dinner. I am looking forward to welcoming you back to the Sheraton Paris Airport to have the opportunity to show we have learnt from your comments. Please do not hesitate to contact me at the following e-mail address: joey.postel@sheraton.com on your next visit, and I will personally ensure you have a memorable stay with us the next time your travel plans bring you to Charles de Gaulle Airport. With Kind Regards, Joey Postel Director of Food & Beverage
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I like the hotel but it needs a facelift. I have stayed here on several occasions . Carpets are faded and seem unclean. Registration staff are efficient, friendly, and helpful. Zero complaints or problems with Registration. Our room was clean and beds comfortable. I like rooms facing runways the lights are pretty at night. The hotel is dated and showing its age. It needs a more contemporary vibe and renovation.
Hotel food at restaurant boring and stuffy with too many seafood selections. I myself am allergic to seafood so have very little to choose from the menu. Its expensive as well . I would like to see more healthy selections and simple recipe without all the gravies and sauces.Just my preference but mostly seafood selections.
The Galaxy Bar Menu is okay but Food and Service was absolutely terrible. We arrived 8:45 pm Jan 6, 2020 hungry and tired. We waited 1 hour 20 minutes for Club Sandwich, Ham Sandwich, Humus, and Onion Soup. The Humus was uneatable bland and tasteless no lemon no garlic or salt we didn’t eat it. The onion soup was cold and just bitter. We managed to eat 1/2 of our sandwich each. We ordered coffee and Creme Brûlée waited over 30 minutes and it never arrived. We approached the bar to pay our bill and left the restaurant. It was not busy so I don’t understand why the service was so poor. The coffee machine was in the bar so why couldn’t they bring our coffee right away.
Do yourself a favor avoid the restaurants here at Sheraton if you can especially the Galaxy. Zero customer service or care for the guest.
Go to the train station area and get something you can eat at a reasonable price !!!!
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Date of stay: January 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Silke P, Duty Manager at Sheraton Paris Charles de Gaulle Airport Hotel
Responded Jan 9, 2020
Dear HugetteC, Thank you very much for sharing your review about your recent at the Sheraton Paris Airport Hotel on Tripadvisor. I am really sorry to read that your experience at the bar has not been up to your expectations and that we failed in providing you with a great guest experience. I have already shared your comments regarding this situation with our F&B Manager, who joins me in offering our sincerest apologies. Our hotel is offering different food and beverage options: one fine dining restaurant ‘Les Etoiles’, a Bistro ‘Les Saisons’. For guests who prefer dining in complete comfort and privacy, room service is available 24 hours a day. I was sorry to hear that we did not manage to meet your expectations on this aspect of your stay. We are pleased to read that your experience at the front desk went well and be assured that we have already share your comment with our team. We were delighted to have you staying at the Sheraton Paris Airport hotel and we hope to have the opportunity to welcome you back with us. Warm Regards, Bérengère P
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I am not aware of the existence of terminal 5 at CDG.
Look up CDGVal at CDG on Google and you will find the map of the routes as well as time between locations.
Hope it helps!
Dear Lorraine, you can use the CDG VAL to join us directly @ Terminal 2/ TGV Train station. When you follow the signs to the train station you will find us on your right hand side.
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Sheraton Paris Charles de Gaulle Airport Hotel - UPDATED 2024 Prices, Reviews & Photos
Frequently Asked Questions about Sheraton Paris Charles de Gaulle Airport Hotel
Which popular attractions are close to Sheraton Paris Charles de Gaulle Airport Hotel?
Nearby attractions include Le Chocolat Alain Ducasse, Corner CDG Terminal 2E (0.4 km) and Le Chocolat Alain Ducasse - Corner Terminal Liaison B-D (0.6 km).
