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About
3.5
#1 of 2 hotels in Koh Kaew
Location
Cleanliness
Service
Value
NH Boat Lagoon Phuket Resort is located within bustling Phuket Boat Lagoon, the island’s original lifestyle marina just 10 minutes north of Phuket Town. Days are laidback, with cocktails by the pool and dining along the boardwalk. Feel at ease with the modern comforts and warm, friendly service of NH.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
This summary was created by AI, based on recent reviews.
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NH Boat Lagoon Phuket Resort is commended for its convenient location and exceptional cleanliness, with many travelers appreciating the well-kept rooms and grounds. The hotel offers spacious rooms and a praised pool area, although some guests suggest the need for improvements in amenities.
Opinions on value and service vary, with experiences of both cost-effectiveness and disorganization reported. While the rooms are modern and comfortable, the evening atmosphere and entertainment options, especially for children, may lack vibrancy.
Location
Convenient
Atmosphere
Serene
Rooms
Mixed
Value
Mixed
Cleanliness
Immaculate
Service
Inconsistent
Amenities
Satisfactory
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Resort is 40-50 mins drive from the Phuket airport. Not really near any beaches (30 min drive to the closest one) or town (20 min drive). Restaurants available around the lagoon area. Local road side restaurants on the main road. Boat arcade supermarket 5 mins walk from the resort front desk. Nice swimming pool, with kids playing area, and pool valleyball net available. Polite staffs. Good coffee at lighthouse cafe.
Initially, we have booked a premier delux room with lagoon view. We arrived the resort entrance saying "this looks nice". But we checked in and realised we were not staying at the hotel wing. We were led to the marina/ lagoon side, which looked a lot like a retirement village. The room was large, nice view looking at the yachts. But the room was so neglected, and definitely needed some cleaning and re-furnishing done. Long story short, we had a long drive, we stayed the first night, and we would get a room change the next morning.
Obviously, we didn't get a good night sleep. We approached the front desk, complaint about that room and wanted a room change. This was the first time I ever complaint about hotel room. Initially,the staffs wanted us the price difference, in the end offering a room at hotel wing, facing the pool with no extra cost. We checked out the room condition before accepting it. The difference was heaven and hell . Just want to thank front desk staffs for making room change available. This made the end of our trip on a high note.
Just want to mention, although pool regulations said that no lifeguard on duty. But if pool attendant/staff sees young kids wander into pool without adult, staffs should intervene. One morning during breakfast hours, 3 kids walked into the pool , the oldest kid maybe only 7 yr old. The played at the kids area for 15-20 min unattended. The mother popped up from one of the rooms on 1st floor. The son decided jumped into deeper water. Lucky he didn't submerge straight away and managed to yell at his mother for help. Mother saved own son. Nobody would have noticed the kid was drowning if mom wasn't there.
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Date of stay: January 2023Trip type: Travelled as a couple
Room Tip:Don't be misled by the photos on booking websites. Rooms near the pool maybe a better place to...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Tarapong Nako, Other at NH Boat Lagoon Phuket Resort
Responded Jan 13, 2023
Dear Valued Guest Greetings from NH Boat Lagoon Phuket Resort. We would like to thank you very much for stayed with us and thank you for taking time to review our hotel. Your feedback helping us a lot to improve our services. Once again thank you for choosing to stay with us and sharing all your valuable feedback We are looking forward to welcome you again in the near future. Kind Regards, Tarapong
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We were here for three nights during a trip around Phuket:
LOCATION: perfect location if you want to be out of the hustle and bustle of Patong & Co. but still want to do activities and not to travel long distances. The hotel is straight out of a main road/highway, so easy to access too. We were very happy with our choice as from there we then went to Phuket Elephant Sanctuary, JB island and Old Phuket Town. In comparison with tother people we met along these tours we were definitely in the best spot to reach all these places with ease.
SERVICE: we need to remember this is not a Four Seasons or similar, hence I give them 4 stars (instead of 3 if I were in one of those lux hotels), so: basic service and ok English. Make sure if you want something over the phone to talk to someone who speaks and understand English. Following the national custom, even if they don't understand, they will pretend to and say yes to everything.
FOOD: I think this is the major issue. The breakfast choice is poor to say the least and the quality of the food needs to be improved.
TO SUM UP: great location to go and visiting/doing tours without being in the middle of the noise you'll find in other areas. Would recommend to stay no more than 3 days.
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Date of stay: December 2022
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Tarapong Nako, Other at NH Boat Lagoon Phuket Resort
Responded Jan 6, 2023
Dear Valued Guest Greeting from NH Boat Lagoon Phuket, First of all, we would like to thank you very much for stayed with us and we appreciate you taking the time to send us your feedback as we can only improve and fix issues if we are made aware of them. Please be assured that your feedback has been heard and the actions will be taken to rectify the problem you mention. We are look forward to welcoming you back. Yours Faithfully
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Overall it was a nice stay at NH Boat Lagoon. I was there with my family (two kids, 5 and 7yrs) for 6 nights. The pool area is nice and the family suite rooms are really spacious and comfortable. The staff are friendly.
The marina is nice but very quiet. There’s a supermarket in the marina with lots of choices including western options. You can get a taxi to the old town for 400 TBH (if you order yourself not via the hotel) and it’s a great day trip or evening out. I’d recommend the Green elephant sanctuary and they collect you from the hotel for a day trip included in the cost.
Some suggestions for the hotel would be that there is very little entertainment or atmosphere especially in the evenings. Some organised activities for kids, live music etc would go a long way and would probably keep more guests in the resort meaning more money for the hotel. The kids club is not manned by staff so there’s no option to leave children for an hour or so. I think if they did table/ lounger service by the pool they would sell way more drinks, overall service is quite slow. Food was not great but we ate off the resort mostly.
I’d recommend if you are looking for a very quiet stay in a nice hotel, but not if you are looking to have things nearby or access to beaches.
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Date of stay: December 2023
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Thipyarat Phetsringoen, Owner at NH Boat Lagoon Phuket Resort
Responded Jan 3, 2024
Dear BenhR8367JW, Season Greeting from NH Boat Lagoon Phuket Resort! We were delighted that you enjoyed your stay with us and that you were particularly pleased by the hospitality and genuine service from our team. Your encouraging compliments are certainly appreciated and have been passed on to our team who were thrilled to learn about you great experience and appreciative comments. However, we are really glad to hear your comment regarding to the entertainment, kids club and Pool Bar. Your recommendation were really helpful for us to improving the mentioned area. Thank you once again for your valuable feedback. The team and I are very much looking forward to welcoming your return to NH Boat Lagoon Phuket Resort in the near future for another memorable experience. Kind regards, Thipyarat Phetsringoen The Management Team
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We booked this vacation in January and we came on March 11 and we wanted to stay until March 15. When we got into the lobby at approximately 5 o’clock on Wednesday I noticed that there was nobody inside I understand the coronavirus is around. I look to my right and I noticed the swimming pool When I entered the hotel the swimming pool was not in use it was out of commission which was a very big part why I booked this hotel. When I was talking to the front The staff that night it was very difficult because they did not speak English very well at all. I asked him to find my reservations that I had confirmation on my phone. They could not find my reservation at all and they told me I can stay for two nights only. The third night they would have to move me to another room which I declined. The following day someone called me in the middle of the night to tell me that they canceled my reservation but I can stay as long as I wanted which we stayed for five days. At first they were going to charge us for breakfast but with my previous reservation the breakfast was included and they solve our problem. The Internet in the room was very very bad all five days. I found out that the front desk does not have Internet so that is why they did not receive my first reservations for five days.Each morning I had to be shuttled over to the other pool which was about five minutes away and bring my own towels from the first hotel. At the pool the service was unbelievable bad no one ever came up to us and asked us if we want to drink or anything the staff was lazy and did not once in five days come around and asked us if we want to drink or something to eat. When I was leaving that pool I had to call the other hotel to pick me up as the person behind the bar the gentleman handed me the telephone and I told me to speak to the other hotel to pick me up.How lazy can you be. All day the only thing they do is sit around the bar on a chair and watch TV and listen to music I like that job too. I ordered a taxi to go down to Phuket city they charge me $700 Phuket dollars and on the way back I paid 600 Phuket dollars. Why does the hotel have to make 100 bucks which is equal to about five dollars for doing nothing when the hotel is at 20% full. Well this is my third time in Phuket and my second time staying in this resort which would be my last time I will be staying here. I understand the coronavirus has taken a toll but we still paid full price for our room and we expect same service each and every day. I hope you read my comments and take it for iwhat it’s worth and I hope when this coronavirus is done we all can enjoy this hotel better than I did. Mike Shapiro from Canada
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Date of stay: March 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from tarapongN, Resident Manager at NH Boat Lagoon Phuket Resort
Responded Mar 16, 2020
Dear Valued Guest Greetings from Boat Lagoon Resort, Phuket We would like to thank you very much for selected to stay with us and thank you for taking time to review our resort. We are sorry you were unhappy. Please accepted our apologies for misunderstanding about your reservation and any inconvenience. we would like to inform you our future planning as follow; Before our swimming pool ready at 1st of May 2020, we will more co-operate with Royal Karma(alternate pool that we now used) to take a good care of our clients. We are planning for more English training to our staffs for better communication in the future. Also, we are now planning to change our internet system. Whenever it ready we believe our internet is able to raise the level of customer satisfaction. We hope that, we may have another chance to service you again next time in the future. Kind Regards, Resort Management Team
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Stayed here two nights on the way to a friend’s wedding (not usually somewhere we would go) and much as we love Thailand and the people here, it’s obviously not a great place to work!
The usually smiling, friendly Thai were nowhere to be found.
Took forever to check in, waited 20 minutes and there was no one else checking in with the two of us!
We had online booking done and all passports etc ready, then once we eventually got in we had to wait again for one member of staff to find the bus to take us to our room.
Even with it so quiet thanks to the CORONAVIRUS, it was close to 45 minutes before we got our room.
Rooms were old and the Internet was terrible - patchy and kept dropping out. The bed was as hard as a rock.
Tidy and clean is the best I can report.
Breakfast in the Captains Room was dreadful. A small selection of fruit, and a buffet that looked really bad - I tried the curry chicken and it was tough and stringy.
Luckily we could order fresh fried eggs and cooked some toast. We tried the scrambled...don’t!
Only choice black tea or coffee (green tea would cost more) and staff, although trying to be friendly, simply seemed bored and unhappy to be there.
Then the school kids arrived!
Yep, you heard it right, bus loads of kids arrived for “English camp” so now the hotel is full of noisy children.
If you were expecting a quiet resort, this is not it.
I heard from other guests that the pool (which is huge) was due to be closed...thankfully we weren’t staying there long.
It really is a good setting, if you need to stay on this side of Phuket, and overlooking the marina is nice, but it could be so much better.
New management required I think, it really wasn’t pleasant and I feel sorry for the staff.
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Date of stay: February 2020Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from tarapongN, Resident Manager at NH Boat Lagoon Phuket Resort
Responded Mar 2, 2020
Dear Value Guest Greetings from Boat Lagoon Resort, Phuket We would like to thank you very much for selected to stay with us and thank you for taking time to review our resort. It’s help us a lot to pinpoint our weakness. We will work harder improve our services even better in the future. We are looking forward to welcome you again in the near future. Kind Regards, Resort Management Team
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Boat Lagoon is the perfect way to start your trip to Thailand. Sandbox Quarantine at Boat Lagoon has been well thought out - rooms are spacious, stylish, immaculately clean with everything you could need. The swimming pool is the best hotel pool I have swum in as it is large and caters easily for all ages and abilities. If you need the confidence to begin travelling again, Boat Lagoon is where you start.
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Date of stay: January 2022
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Tarapong Nako, อื่นๆ at NH Boat Lagoon Phuket Resort
Responded Mar 3, 2022
Dear Valued Guest Greetings from Boat Lagoon Resort We would like to express our sincere thank for selected to stay with us and thank for taking time to review our resort. It's always heartwarming to hear that you like our resort. We are looking forward to welcome you back soon. Kind Regards, Management Team
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We stayed with NH Boat Lagoon Resort at Phuket as it is an affiliate of the Karma Royal club Goa, India. It was a " love at first sight " kind of experience! The hotel complex which is huge is located on the Lagoon with a main building housing the NH hotel reception with many apartments and villas scattered around the banks of the Lagoon. Check was Swift and transfer to our allotted apartment was smooth. Our apartment which was very large one complete with a lounge, open balcony, kitchen area and dining room with two large bed rooms. There were two well appointed baths and each room and the lounge had their own TV . The breakfast/ good was excellent and the data very courteous. The numerous sightseeing places are not far away and one could visit Island like phi phi and Crabbe in a day trip. The hygiene and cleanliness in the resort was of high standard and sayad very responsive and attentive to the needs of the guests. The battery driven carts are always just a call away and one could request drop to the nearby convenience store, Bank and dinners /hotels in the huge Lagoon premises. One could even request a drop to the shipping masks in the Phuket city and later they would even bring you back to the resort . This was infact a very convenient and essential guest service which the resort provided with a smile. The bathrooms were well appointed and with needed toiletries towels etc and bedrooms were kept very clean with fresh sheets every day. However, there were mosquitos as there is Lagoon and greenery around - something we felt was beyond the control of the resort. One could go around the Lagoon to see various big and small boats, yachts scattered but systematically parked around the Lagoon and jetty. One could hire a boat or yacht for trips to islands near by . Kobe could even purchase a boat or a yacht as the Lagoon has many companies specialized in selling and repairs. The Lagoon add to the overall already very nice experience of the NH hotel premises which appears to be a sought after resort by locals as well as overseas guests. The experience was one of luxurious stay, great food, courteous service of high standard. We are sure to return
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Date of stay: May 2023
Value
Location
Service
Trip type: Travelled as a couple
Room Tip:Arriving guests are advised to carry mosquito repellent
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Thipyarat Phetsringoen, Owner at NH Boat Lagoon Phuket Resort
Responded Jul 22, 2023
Dear Mr. Amrujay, Thank you for taking the time to review us in Tripadvisor.com following your recent stay with us. We were delighted that you enjoyed your stay with us and that you were particularly pleased by the hospitality and genuine service from our team, location and view. Your encouraging compliments are certainly appreciated and have been passed on to our team who were thrilled to learn about you great experience and appreciative comments. Thank you once again for your valuable feedback. The team and I are very much looking forward to welcoming your return to NH Boat Lagoon Phuket Resort in the near future for another memorable experience. Sincerely yours, Thipyarat Phetsringoen Hotel Management Team
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I don't care about the rest. They should not play with food. Why serve pork when I ordered beef? I googled "Thai beef salad" and wow your beef is the same as the one I have in my country! Even my local friends agreed that it's pork when they saw a video of this food. And messed up order as well. I ordered "Non-spicy beef salad" and I was served a dish with a ton of chopped red chilis. They fixed it by removing the chili pieces. Astonishing. Yes, I complained but it didn't help at all. Don't let them fool you. There are better places to eat in the area.
And they have rooms with no view at all. I didn't need a view but just so you know.
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Date of stay: July 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Tarapong Nako, อื่นๆ at NH Boat Lagoon Phuket Resort
Responded Jul 25, 2022
Dear Valued Guest First of all, Please accept our apologize for such a terrible mistake we will investigate it and make sure this issue will never happen again with anyone. we would like to thank for your comment this is very useful to help us to improve our service. Once again we really sorry about this issue. We do hope that, we may have a chance to service you again with better service. Best Regards Management Team
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During our first stay at NH Boat Lagoon Resorts, which was also our baby daughter's first hotel experience at 2.5 months old, we were impressed by the attentive service from all staff members throughout our stay. We particularly appreciated the smooth check-out process, where Khun Nan and Khun Boy kindly assisted us in safely storing our belongings in the car without us having to ask. Their assistance was greatly appreciated.
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Date of stay: July 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Rachata Daengwang, Owner at NH Boat Lagoon Phuket Resort
Responded 1 week ago
Dear Connector19855487697, Thank you so much for taking the time to share your fantastic feedback about your recent stay at NH Boat Lagoon Phuket Resort! We're absolutely thrilled to hear that you were impressed with your experience. It truly motivates our entire team to know that we exceeded your expectations, especially with the exceptional service provided by Nan and Boy. We will be sure to pass on your kind words to them – their dedication to providing outstanding hospitality is truly appreciated. Your kind words about NH Boat Lagoon Phuket Resort mean a lot to us. We would love to welcome you back whenever your travels bring you back to Phuket. We hope our paths cross again soon! It's Always A Pleasure, Rachata D. Hotel Management Team
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The resort and Boat Lagoon area was well contained and had all the basic facilities you might want given the location is 20mins drive from Old Town, on the other side of the peninsula and does not have a beach that's walking distance. Rooms lacked humidity control so we experienced some moisture and mould issues. Some friends also asked to be moved to another room or the staff tried to resolve the issues. Food at the restaurant is average, gym basic (eg. no heavy weights for barbell), and beds are a bit stiff, which might be usual for Thai locals but not really for visitors who aren't used to it. Most of the staff were very polite and friendly, offering good service.
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Review collected in partnership with Minor Hotels
Date of stay: December 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Thipyarat Phetsringoen, Owner at NH Boat Lagoon Phuket Resort
Responded Jan 3, 2024
Dear Quest45226016681, Season greeting from NH Boat Lagoon Phuket Resort! First of all, thank you for your kindly sharing experience following your stay. We are really glad to hear that our associates service meet your expectation. However, please accept my apologies that your guest room did not living up to your expectations and room was loacked humidity control. I regret that we did not meet our high standards during your recent stay. Preventive maintenance is a top priority at our hotel; rest assured that your comments have been shared with the maintenance and engineering team and action has been taken to ensure these issues are corrected moving forward. We are committed to providng memorable experiences with exceptional service and therefore we hope to have the opportunity to improve on your experience in the near future. Thank you again for choosing to stay with us and for your time in sharing your feedback. Sincerely yours, Thipyarat Phetsringoen The Management Team
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"You can have Niyo Global DCB Card which gives you zero forex and absolutely accepted at airports hotels restaurant and even on Grab and food panda application. "
There are more places to choose from in the Koh Kaew area.
PRICE RANGE
C$65 - C$115 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
phuket boat lagoon hotel rawai
FORMERLY KNOWN AS
Boat Lagoon Resort Phuket
LOCATION
ThailandPhuketPhuket TownKoh Kaew
NUMBER OF ROOMS
271
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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