Hotel Regina
19 Alcala Street, 28014 Madrid Spain
Full view
View all photos(1,820)1,820
Room & Suite (393)
Dining (81)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
View prices for your travel dates
Fully refundable before Sat, Aug 3
Breakfast included
No prepayment needed
Get rewarded with One Key
C$337
Fully refundable before Fri, Aug 2
Breakfast included
C$369
C$323
Did you already book this hotel?
About
4.5
#67 of 475 hotels in MadridLocation
Cleanliness
Service
Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
The Hotel Regina has a superb location in the heart of Madrid, next to the famous Puerta del Sol and in front of the Sevilla metro station. It has a rich buffet breakfast, and free Wi-Fi access. The hotel offers a variety of modern and stylish rooms with air conditioning, pay TV and satellite TV, large work desk and private bathroom with free toiletries. The Restaurant Amayra serves Mediterranean cuisine prepared with seasonal, local ingredients. The restaurant also has a wine cellar featuring over 60 international wines. Hotel Regina is ideally located for visiting Madrid's most popular sights. The Prado and Thyssen museums are a short walk away
Read more
Suggest edits to improve what we show.Improve this listing
Property amenities
Paid public parking nearby
Free High Speed Internet (WiFi)
Bar / lounge
Children's television networks
Highchairs available
Taxi service
Business Centre with Internet Access
Conference facilities
Wifi
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Kid-friendly buffet
Special diet menus
Banquet room
Meeting rooms
24-hour security
Baggage storage
Concierge
Non-smoking hotel
Umbrella
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Room features
Allergy-free room
Blackout curtains
Air conditioning
Desk
Coffee / tea maker
Cable / satellite TV
Extra long beds
Bidet
Soundproof rooms
Housekeeping
Interconnected rooms available
Private balcony
Room service
Safe
Seating area
Telephone
VIP room facilities
Wardrobe / wardrobe
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Minibar
Electric kettle
Flatscreen TV
Radio
iPod docking station
Sofa bed
Walk-in shower
Complimentary toiletries
Hair dryer
Room types
City view
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Family
City View
Languages Spoken
English, French, Spanish, Catalan and 3 more
Location
19 Alcala Street, 28014 Madrid Spain
Name/address in local language
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 100 out of 100
100
Barajas Airport
14.1 km•
See all flights
Sevilla
1 min•Madrid Metro
Gran Vía
4 min•Madrid Metro
Rental Cars
850 Restaurants
within 0.5 kilometers
Reviews
4.5
4,261 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
Powered by AI
Hotel Regina garners consistent acclaim for its exceptional staff who provide a warm and professional service, contributing to the hotel's welcoming atmosphere. Guests appreciate the modern and clean ambiance, complete with thoughtful touches. While the rooms are noted to be compact, they are celebrated for their contemporary design, cleanliness, and ample amenities.
The breakfast selection and additional comforts like complimentary water and Wi-Fi are popular among travelers. The central location is also a significant draw, despite parking fees, with many guests valuing the proximity to attractions and the occasional complimentary room upgrade.
Location
Central
Atmosphere
Inviting
Rooms
Comfortable
Value
Pricey
Cleanliness
Spotless
Service
Professional
Amenities
Comprehensive
Was this helpful?
Tripadvisor is not responsible for this summary or the opinions in it. For more information, please read the traveller reviews and learn more about how the site works.
4,261Reviews124Q+A100Room tips
Traveller rating
- 2,040
- 1,615
- 401
- 117
- 88
Time of year
Traveller type
Language
Selected filters
- Filter
- English
Popular mentions
Sort by:
Detailed Reviews
To start, the location is excellent for access to monuments, museums, shops and restaurants.
Our room was spacious and beautifully decorated with excellent lighting and amenities including a safe, mini-bar, coffee/tea service, hair dryer, bidet, washing clothes (so many hotel rooms to not provide wash clothes!) and a VERY comfortable bed. Our room over looked the frontage street which made for great people watching but also a bit noisy for people not accoustomed to street noise.
The hotel restaurant and bar had innovative regional foods and cocktails.
The morning breakfast was fantastic.
Service throughout the establishment was excellent. We would definitely stay at this property again if your travels take us back to Madrid.
Our room was spacious and beautifully decorated with excellent lighting and amenities including a safe, mini-bar, coffee/tea service, hair dryer, bidet, washing clothes (so many hotel rooms to not provide wash clothes!) and a VERY comfortable bed. Our room over looked the frontage street which made for great people watching but also a bit noisy for people not accoustomed to street noise.
The hotel restaurant and bar had innovative regional foods and cocktails.
The morning breakfast was fantastic.
Service throughout the establishment was excellent. We would definitely stay at this property again if your travels take us back to Madrid.
Read more
Date of stay: February 2020
Cleanliness
Service
Sleep Quality
Room Tip: If you are a light sleeper, then a room not facing the Main Street would be best.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ramiro Vicente, Dueño at Hotel Regina
Responded Feb 22, 2020
Dear Molly, Thank you very much for taking a few minutes and sharing your experience with us. The Regina Hotel has an ideal location to get to know the city near the main museums, monuments, theaters or markets. In addition, our rooms have been recently refurbished to offer our clients all the necessary comforts so that they can feel at home, without forgetting comfortable mattresses to offer them the best rest. At the Restaurant can enjoy the best dishes of the Mediterranean diet, in addition to having a special discount for being customers if they ask for a la carte lunch and dinner. Every morning we serve a buffet breakfast with the best variety of fresh fruit, freshly baked cakes. For that and much more we thank you for trusting us for your stay and when you want to come back here we will wait for you because you will always be welcome. Best regards, Cristina Redondo. Guest Experience.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The best of both worlds here. The architectural charm of a bygone era fused with sleek, ultra modern rooms. I stayed here for three nights and couldn’t be happier with my decision. The hotel location is right in the heart of central Madrid, just steps from Puerta del Sol - although once inside the hotel and my room I heard absolutely zero external noise. The ‘big three’ museums are no more than a 20 minute walk. Tons of restaurants and cafes are just steps away. Public transport/Metro stations are a stone’s throw away. The buffet breakfast was fantastic! Yogurts, fresh fruit, tortillas, sandwiches, eggs, breakfast meats, hot sausages, a variety of cheeses, breads, pastries, juices, teas, coffee and more. Service is impeccable from the front desk to the dining staff to housekeeping - professional, friendly and attentive. Excellent value for your money. I would not hesitate to stay here again.
Read more
Date of stay: January 2020Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from ReginaMadrid, Guest Experience at Hotel Regina
Responded Jan 22, 2020
Dear backpacker31, thank you so much for your kind words about our hotel and staff, we always try our best so our clients have an unforgettable stay. Our rooms have been recently renovated with a modern and unique design so that our clients can have a great stay with all the facilities. Our location is also ideal to get to know the city center walking since we are close to the main areas. We hope you come back, regards. Mónica, Guest Experience
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A lot to digest? Read an AI-generated summary of recent traveller reviews.
If you are going to madrid stay here the hotel staff are superb breakfast is excellent and location is perfect.
We got upgrade to room 213 as a birthday treat by hotel with complimentary water and fruit which was a nice touch.
Any staff member you speak to where always polite and helpful so the manager needs to thank all staff members as they were all great.
The room we stayed in 213 had electric shutters so when your ready for bed one switch and you are in complete darkness it was a struggle to awake though as beds were really comfortable and the darkness slightly bewildered us.
Whilst in Madrid we used metro which is right outside hotel and easy to use and taxis which we thought were good value.
Nice rooftop bar 5 minute walk from hotel and only 5 euro entry.
We got upgrade to room 213 as a birthday treat by hotel with complimentary water and fruit which was a nice touch.
Any staff member you speak to where always polite and helpful so the manager needs to thank all staff members as they were all great.
The room we stayed in 213 had electric shutters so when your ready for bed one switch and you are in complete darkness it was a struggle to awake though as beds were really comfortable and the darkness slightly bewildered us.
Whilst in Madrid we used metro which is right outside hotel and easy to use and taxis which we thought were good value.
Nice rooftop bar 5 minute walk from hotel and only 5 euro entry.
Read more
Date of stay: January 2020
Value
Cleanliness
Service
Room Tip: 213 was recently renovated so ask for this room or rooms close by which are also renovated
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from ReginaMadrid, Guest Experience at Hotel Regina
Responded Jan 26, 2020
Dear Jenny, We want to thank you for taking a few minutes to rate your stay with us. We are glad to know that you enjoyed your stay and that you also liked our new decoration, with a modern and unique design, besides of the breakfast and location. On behalf of all the staff, thank you for trusting us, we hope you come back soon. Regards, Monica, Guest Experience
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This is our 5th stay at the Regina and it never disappoints. Every tine we go it has been updated a bit more, the bar and restaurant is now complete and offers a great ‘end of evening drink’ or something if you are hungry and too tired to go out. A bottle of wine is €20 (fantastic value) and the rooms are modern, funky and very comfortable. It’s located only a few minutes from Sol and Plaza Mayor which makes it ideal for a stroll and trips out. Highly recommended.
Read more
Date of stay: March 2020
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ramiro Vicente, Dueño at Hotel Regina
Responded Mar 4, 2020
Dear LightPacker556676, Thank you for continuing trusting us for your stays in Madrid. We always try to offer you a quality service with small details that will make you have an unforgettable experience and want to continue staying with us, in addition to remembering us with a big smile. The location is the best since we are very close to all those places that wish to visit because we are in the center of Madrid. We wait for you on your next trip and we hope to continue surprising you. Best regards, Cristina Redondo. Guest Experience.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We have just stayed here for 3 nights, everything was excellent from check in too departure ! The staff are well presented and very professional, rooms are spotless and housekeeping is extremely professional. Breakfast is served with all precautions given the current situation with Covid with plenty of choice both hot and cold. The location is excellent for all amenities , lots in walking distance. Highly recommend and would also say it’s more like a 4 star.
Read more
Date of stay: November 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This is a very special place. At Hotel Regina all the staff are friendly and have the gift of making you feel valued. We were there for a 5-day working trip and it was sheer bliss to come back to our room and freshen up before going out to dinner. Centrally located, the interior design is exremely pleasant, successfully seperating the differing communal areas, reception, bar and restaurant. Attractive feature wall decorations give way to parquet flooring and immaculately maintained decoration. Our room was large, the bed felt like new as did the linen. In ample luxury, we slept like tops. Breakfast is a wonderful mixture of a large and varied buffet with delicious hots and colds from which to choose and the contageous atmosphere of happy travellers. We are already planning our return.
Read more
Date of stay: January 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from ReginaMadrid, Guest Experience at Hotel Regina
Responded Feb 14, 2020
Dear avoiretetre, we want to thank you for sharing your opinion with us and for your excellent rate. We are glad to know that you have had a pleasant stay. Our staff always try their best to help you in anything you might need to make your stay unforgettable. All location is also great to get to know the city since we are walking distance to the main touristic areas and museums. Our rooms have been recently renovated with a modern and unique design and our rooms offer you all the facilities to make your stay more comfortable. We really hope you come back soon. Regards, Monica, Guest Experience
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stayed here on a four night stay in beautiful Madrid with the Missus and found this to be a most wonderful hotel to base yourself for a break to this city.
We had requested a disabled access room as my wife has to use a wheelchair sometimes due to MS, and the room provided was one the better ones we have came across on our travels. Nice clean spacious room, with two seperate bathrooms, one of which had all the accessible amenities like wetroom shower, lower level sinks, toilet with handrail, hair dryer etc. Plenty of cupboard space, a free safe (and easy to operate) to use, tea, coffee making facilities and plenty of complimentary toiletries. There was a daily maid service too.
We never used the restaurant or bar during our stay as there were much better and cheaper options all around this hotel we felt, but the breakfast was pretty perfect with lots of hot and cold options available to set you up for your day of exploring. Which brings me to my next point. Location. It is absolutely perfect. Literally on the doorstep of Puerto del Sol, all the main tourist attractions are pretty much close by like the Prado Museam, Plaza Mayor, San Migual Market ,the Palace are within easy walking distance. Absolutely perfectly positioned for the tourist travellers.
Final word goes to the staff. The are simply amazing. from the Reception staff, the breakfast staff, Managers and the Maids.....they were all incrediably friendly and helpful. In fact, on one of our walks around Madrid, a part my wife's wheelchair broke off. We were close to the hotel, so decided to head back there and see if they could give tools to fix it. The Manager at reception took the part away and fixed it for me in a matter of minutes, for which we will always be grateful as our trip could have ended in disaster. So thanks again for helping us out.
When we come back to Madrid, we will definelty come back here to stay. Perfect Location, perfect staff.
We had requested a disabled access room as my wife has to use a wheelchair sometimes due to MS, and the room provided was one the better ones we have came across on our travels. Nice clean spacious room, with two seperate bathrooms, one of which had all the accessible amenities like wetroom shower, lower level sinks, toilet with handrail, hair dryer etc. Plenty of cupboard space, a free safe (and easy to operate) to use, tea, coffee making facilities and plenty of complimentary toiletries. There was a daily maid service too.
We never used the restaurant or bar during our stay as there were much better and cheaper options all around this hotel we felt, but the breakfast was pretty perfect with lots of hot and cold options available to set you up for your day of exploring. Which brings me to my next point. Location. It is absolutely perfect. Literally on the doorstep of Puerto del Sol, all the main tourist attractions are pretty much close by like the Prado Museam, Plaza Mayor, San Migual Market ,the Palace are within easy walking distance. Absolutely perfectly positioned for the tourist travellers.
Final word goes to the staff. The are simply amazing. from the Reception staff, the breakfast staff, Managers and the Maids.....they were all incrediably friendly and helpful. In fact, on one of our walks around Madrid, a part my wife's wheelchair broke off. We were close to the hotel, so decided to head back there and see if they could give tools to fix it. The Manager at reception took the part away and fixed it for me in a matter of minutes, for which we will always be grateful as our trip could have ended in disaster. So thanks again for helping us out.
When we come back to Madrid, we will definelty come back here to stay. Perfect Location, perfect staff.
Read more
Date of stay: February 2022
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel Regina had excellent customer service on staff who were very helpful with whatever we needed. They were friendly, helped us arrange our return trip home COVID test, print off our results, and arranged a taxi. The rooms are very clean and luxurious. We stayed at a top floor room with a terrace and hot tub. Unfortunately, we had difficulty with our hot tub drain plug not sealing shut, so the tub would not fill. However, we notified the front desk, and they were able to get a new plug swapped out fairly quickly that same night. The hotel breakfast is very nice with a huge amount of options to eat each morning. The elevator is a bit slow and small and there was only one to the 6th floor, so we did have to wait for several minutes many times. We would not have minded taking the stairs, but there are some floors undergoing construction, so we could not find a way via the stairs. The location is an easy walk to Puerta del Sol and probably about a mile to our favorite hangout neighborhood for bars and tapas, La Latina
Read more
Date of stay: November 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Booked this hotel for a short city break with my wife. The check in was quick and easy. We really liked the touch, where a member of reception took us to our room and showed us around ,explained the heating controls etc. A nice personal touch. The room was great and the bathroom amazing and modern. It would have been nice to have a view that wasn’t the light well, but I suppose that would have meant booking a room that was of a higher standard. The bar was good and well stocked, the bar staff were friendly, attentive and free with the measures :)
We didn’t eat in the hotel ,but the restaurant area was always busy, with quite a few customers not appearing to be hotel guests. We did have the included breakfast. There was the usual mix of continental, and cooked. I’ve had better, but I’ve had a lot worse as well. Overall the breakfast was good.
The other thing about this hotel is it’s location. It is very central and a very short walk from Sol plaza. All the restaurants we used were a short walk away.
Throughly recommend this hotel and would definitely book it again.
We didn’t eat in the hotel ,but the restaurant area was always busy, with quite a few customers not appearing to be hotel guests. We did have the included breakfast. There was the usual mix of continental, and cooked. I’ve had better, but I’ve had a lot worse as well. Overall the breakfast was good.
The other thing about this hotel is it’s location. It is very central and a very short walk from Sol plaza. All the restaurants we used were a short walk away.
Throughly recommend this hotel and would definitely book it again.
Read more
Date of stay: January 2020
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from ReginaMadrid, Guest Experience at Hotel Regina
Responded Jan 31, 2020
Dear onelastgo Thank you very much for sharing your experience with us. All the staff thank you for your kind words. Our reception staff always go with their clients to their rooms so that they can explain all the comforts offered by their room. We inform you that we have exterior rooms with views such as our Deluxe or Junior Suite rooms. In the restaurant you can enjoy the best dishes of the Mediterranean diet. Our breakfast buffet offers a wide variety of products such as fresh fruit or freshly baked cakes. We are also have an ideal location to get to know the city because we are close to the main museums, theaters, markets, shopping and entertainment areas. We appreciate your recommendation and hope to see you again on your next visit to Madrid. Best regards, Cristina Redondo. Guest Experience.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The Hotel Regina is located right in the center of the historic district of Madrid. You can walk almost everywhere in 5-20 minutes. If walking isn't your thing, it is very close to several metro stops. The hotel was great. The room was spacious and very clean. We stayed in a premium room with a view. The windows can be opened and we really enjoyed the fresh air. The staff at the Regina were amazing. Very courteous, accommodating, friendly and very helpful.
Read more
Date of stay: February 2020
Value
Cleanliness
Service
Room Tip: Upgrade to the premium room with panoramic view. You will not be disappointed.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from ReginaMadrid, Guest Experience at Hotel Regina
Responded Feb 19, 2020
Dear nufc-fan, Thank you very much for your wonderful opinion about your stay with us. The Regina Hotel offers its clients an ideal location so that they can get to know the city of Madrid, since we are a few minutes from the Puerta del Sol, the San Miguel Market or the Prado Museum, in addition to having a metro stop next to us . Our rooms do not leave anyone indifferent as they are spacious, spacious with a unique design. We thank you for your kind words about our staff. We hope you can come back very soon because here you will always be welcome. Best regards, Cristina Redondo. Guest Experience.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
no. the front desk do not sell tickets. ......but you can buy tickets mostly online. the attractions official websites.
Hi Scottsdale, you can take the metro (Spanish underground) from the airport. You can stop at Sevilla Station and when you exit you will find the hotel just next to the hotel. Literally a few steps away from it. It is a gorgeous hotel and the location is superb! Enjoy your stay and my country!
southerntravelbelle asked a question Mar 2022
New Orleans, Louisiana122 contributions43 helpful votesHow far is this hotel from Atoche Train Station
southerntravelbelle asked a question Mar 2022
New Orleans, Louisiana122 contributions43 helpful votesWhat are the breakfast hours?
…
"Laundry service is VERY reasonably priced by Spanish hotel standards. Breakfast is wonderful."Read full review
…
PRICE RANGE
C$313 - C$552 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hotel regina madrid
LOCATION
SpainCommunity of MadridMadridSol / Centro
NUMBER OF ROOMS
180
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Is This Your Tripadvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your ListingHotel Regina - UPDATED 2024 Prices, Reviews & Photos
Frequently Asked Questions about Hotel Regina
Which popular attractions are close to Hotel Regina?
Nearby attractions include Museo Nacional Thyssen-Bornemisza (0.5 km), Fox In A Box Madrid (0.3 km), and Calle 365 (0.3 km).
What are some of the property amenities at Hotel Regina?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Hotel Regina?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hotel Regina?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Hotel Regina?
Yes, paid public parking nearby is available to guests.
What are some restaurants close to Hotel Regina?
Conveniently located restaurants include Entre Santos Madrid, Oven Mozzarella Preciados, and Grama Lounge.
Is Hotel Regina located near the city centre?
Yes, it is 0.4 km away from the centre of Madrid.
Are any cleaning services offered at Hotel Regina?
Yes, dry cleaning and laundry service are offered to guests.
Does Hotel Regina offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hotel Regina?
The staff speaks multiple languages, including English, Spanish, French, German, Italian, Portuguese, and Catalan.
Are there any historical sites close to Hotel Regina?
Many travellers enjoy visiting Royal Palace of Madrid (1.2 km), Plaza Mayor (0.7 km), and Museo Cerralbo (1.4 km).