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About
4.5
#57 of 1,142 hotels in London
Location
Cleanliness
Service
Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
The Trafalgar St. James is a sanctuary of style, rest and play on the edge of Trafalgar Square in the bustle of St. James SW1. This historic building hosts 131 bedrooms including 3 exquisite suites and a number of venues to eat, drink, work or play. Rockwell is a plant-filled hideaway to sip on botanical cocktails and escape reality with fantasy. The Rooftop has an inimitable city view, complete with alfresco and canopy-covered seating. The sky-high space lends itself as a year-round experience.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
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Nestled in the heart of the city, The Trafalgar St. James has earned high marks for its prime location and the exceptional service provided by its staff. Guests are enveloped in a stylish and luxurious atmosphere, with an emphasis on comfort and meticulous cleanliness.
While the hotel offers good value and sought-after amenities like a rooftop bar with breathtaking views, some guests have noted minor concerns with noise and additional charges. Nonetheless, the spacious and well-maintained rooms contribute to a highly recommended stay.
Location
Central
Atmosphere
Luxurious
Rooms
Comfortable
Value
Reasonable
Cleanliness
Spotless
Noise level
Mixed
Service
Attentive
Amenities
Top-notch
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Our first trip to London could not have started out any better than our stay at The Trafalgar St. James. Almost everything about this hotel was perfect for our needs. This hotel is perfectly located for those who want to visit the local must see landmarks such as Westminster Abbey and Buckingham Palace. Both of those are in within 10 to 15 minutes walking distance from the hotel. Also, close nearby are the many theaters that make up London's theater district. In fact, we saw a performance of "Ain't Too Proud" at the Prince Edward Theater, and walked to the show from the hotel. The excellent location of the hotel is matched by the excellence of the hotel's staff. All of the staff members we encountered were very friendly and eager to help make our stay comfortable. In fact, my interaction with the hotel started before we even arrived. Prior to arriving, I contacted the concierge desk to arrange for transportation to the hotel from the airport, and from the hotel to the cruise port in Southampton. Daniel and Mike at the concierge desk were quick to help make such arrangements. Both were very friendly, knowledgeable and helpful. Their help was very much appreciated. This high level of service was indicative of what was to come. As I stated before, all the staff members were friendly, helpful and made us feel welcome. We particularly appreciated the cheerful welcome provided by the doorman, Tony. A daily breakfast buffet is available, as is a regular breakfast menu. There was a very good selection of foods to choose from. As a Hilton Diamond member, this was provided as an Honors benefit. The quality of the food at the buffet is probably the best that I have had at a hotel. The service provided was excellent. We stayed in a St James King Room. The room had ample space, the bed was very comfortable, and the HVAC system performed well. The room was very nice, but had one very odd feature: the sitting area is separated from where the bed is located by a rise in elevation of three steps. You can see a picture of this on the hotel's website. Having to walk up and down the steps when traversing the room became tiresome and annoying over the course of our stay. Because there is no railing around the higher level, it could be dangerous. I had thought about lowering my rating of the hotel because of this design issue, but decided not to. The overall quality of my experience at the hotel outweighed my feelings about the strange room design. I would definitely choose to stay at this hotel again if and when I am fortunate enough to return to London. Almost everything about this hotel was excellent. I will probably, however, choose a different type of room.
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Date of stay: August 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Toby Brown, Guest Services / Front Office at The Trafalgar St. James
Responded Aug 28, 2023
Dear slchhonor, What a wonderfully detailed review to read through! Thank you so much for your lovely words about the Team, Location and some of our offerings. Your honest and constructive feedback is also greatly appreciated; it gives us as a hotel the chance to learn and improve - we shall have to make note that the rooms with internal stairs aren't to your liking; I am sure for your next visit we can find another room you'll love! I shall pass on your lovely comments to Daniel, Mike and Tony and be sure to let Tom, our Head Concierge, know that his Team are doing a stellar job. We look forward to welcoming you back to The Trafalgar St James in the near future! Warmest regards, Toby
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We enjoyed our 6 night stay at the Trafalgar St. James in London. It was clean, quiet, I felt safe and it was very conveniently located within walking distance of several London attractions (Buckingham Palace, Westminster Abbey, Houses of Parliament, 10 Downing St., Scotland Yard, London Eye, National Portrait Gallery, National Art Galleries, Thames River, Big Ben and more). It is also just across the street from the Tube (London subway-which was surprisingly easy, fast and clean). Just outside of the hotel were several bus stops. The staff were very professional and very friendly. The concierge contacted us (we did not have to initiate the contact) the day prior to our check out to see if we needed any accommodations to get back to the airport (which we did and they helped us with). There was a FREE stock of chocolate, soft drinks and water in our refrigerator which was refilled daily. Upon arrival, our room had robes, slippers, a hairdryer,a safe, a refrigerator, a coffee pod machine (with delicious espressos and cappuccinos), a tea kettle with several types of tea. There were several plugs and several USB ports for charging our accessories. We had plenty of closet and drawer space. We ate at the rooftop restaurant-the hostess was very helpful- they were busy that night but she still managed to get us an outside table with spectacular views of the London skyline, and the food and service was great. There was a spacious shower but no bath. Our room did not have a great view (but we didn’t spend much time sitting in the room looking out of the window). I would definitely stay here again.
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Date of stay: March 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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I visit London regularly and stay in different hotels all the time. In particular I've stayed at almost all the major Hilton properties, but I've also stayed at many other great hotels. This hotel is not big, not expensive and not stuffy. It's friendly and convenient.
Entrance Be sure to tell the Uber driver the address -- 2 Spring Gardens. When you arrive (it's a small side street) you will be greeted by friendly bellhops who will help you inside.
Front Desk Super friendly and helpful. I was there a week and they helped with everything I needed. Always had smiles.
Location It's on a small side street about 10 meters from Trafalgar Square. Whether you are visiting for business or as a tourist you can't beat this location. It's convenient to everything. The theater district, many of the best restaurants, several museums, etc are all within a short walk. And the tube is about two blocks away.
Room Modern and very comfortable. Also small, but not as small as some European hotels. Bathroom was supercomfortable. My room has a small window with a view of main street and the Eye.
HHonors The told me to raid the mini bar every day for free. I had free full breakfast every day. Also got a free upgrade and free wifi.
Food The breakfast buffet on the roof could have more options but it was good. You can't beat the views, though, with Trafalgar Square all around you. Lunch was just ok.
There is a Pret A Manger half a block away where you can grab a sandwich for $2 so it's easy to eat affordably.
Arts Theaters and museums are all around you within short walks. You can also walk to the palaces and Big Ben within 20 minutes each.
Noise Even on New Years Eve I never heard sounds outside and slept soundly.
Conclusion This will likely become my go to hotel in London.
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Date of stay: January 2020
Value
Cleanliness
Service
Room Tip:ask for a view of Trafalgar Square
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from TheTrafalgarStJames, Guest Relations Manager at The Trafalgar St. James
Responded Jan 24, 2020
Dear angmohgao, We would like to thank you for staying with us at the Trafalgar St. James, and like to thank you for sharing your wonderful review. I am very happy and excited to read your comments and how wondrous was your experience with us. I will be sharing your nice thoughts to our staff members who will be thrilled to read your nice feedback We hope to have the great pleasure of welcoming you back to the Trafalgar St. James in the near future. Kind regards, Angelo Cilli Guest Relations Manager
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My family and I greatly enjoyed staying at this hotel. The location is extremely convenient to many of the tourist sights, and catching a taxi or Uber was a breeze. Customer service was beyond incredible, they really bent over backwards to handle any needs or requirements. Unlimited usage of minibar including bottled water. And the included breakfasts were a delight, with so many options presented in the buffet. They even offered a favorite dish of mine, shokshouka, which is a tomato and egg middle eastern dish. If I had to nitpick, I would recommend that a desk be included in the room, as the small table provided was not adequate. Moreover, the 6 foot long bathtub (no shower head) in my opinion is a waste of valuable real estate in the bathroom. The stand inside shower stall was too small for me to fit in adequately, it was not comfortable. But overall I loved this hotel, and would definitely stay again on a subsequent visit.
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Date of stay: March 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We booked the hotel because of its great location and we were very pleasantly surprised to find it also had excellent service and a really comfortable room. We especially liked the bathroom and push button shower. We rooftop bar gave a stunning view over Trafalgar Square, the drinks weren’t cheap of course, but it was a nice ambiance even in early February. We plan to stay there again on our next visit to that part of the city.
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Review collected in partnership with Curio – A Collection by Hilton
Date of stay: February 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from TheTrafalgarStJames, Guest Relations Manager at The Trafalgar St. James
Responded Mar 11, 2020
Dear Paullyb, Thank you for taking the time to share your great review about your recent stay at The Trafalgar St James! We are glad to read that you loved our service and found our room comfortable. Indeed we have stunning views from The Rooftop and it worthy enjoying a stylist cocktail while overlooking The Trafalgar Square and London Skyline. We hope to have the great pleasure of welcoming you back to the Trafalgar St. James in the near future. Kind Regards, Maria Tenorio Guest Relations Manager
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Booked a two night stay, very impressed with efficiency and location. Room was very spacious (had a family room) with a wonderful view of Trafalgar Square. Very central for everything we wanted to do and surprised that we didn’t notice the traffic at all. I would definitely recommend having the breakfast ; was excellent value for money, it was on special offer at £11 for two nights for three people that takes some beating! Thank you also to the housekeeping staff who regularly get forgotten. I left housekeeping a note of gratitude (not sure if plaudits are rewarded or not). Would definitely consider again if going to see a show. Perfect location for many of the shows (we saw 9-5).
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Date of stay: February 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from TheTrafalgarStJames, Guest Relations Manager at The Trafalgar St. James
Responded Mar 17, 2020
Dear Noddyrye, We would like to thank you for posting this nice feedback about your recent experience at The Trafalgar St James! We are glad to read that you liked the rooms and location of the hotel. Also our housekeeper manager has been informed of your review and she also kept your lovely note of gratitude to share with the team! Despite the nice review, we could notice that the scores were not excellent, if there is something you had experienced during your stay that you would like to share with our guest relations manager, please do not hesitate to contact us by email on grm@trafalgarstjames.com Once again, thank you for your comments, they are great valued to us. We hope to have the opportunity to welcoming in the not too distant future. Warm Regards, Maria Tenorio Guest Relations Manager
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This stay was a reunion of friends as we met after nearly 9 years. Hotel is located just a few steps away from Trafalgar Square. Rooftop restaurant and bar is the highlight of the hotel. The concierge was extremely helpful and so keen to help guests. The reception team was very friendly and had a welcoming attitude. We were welcomed with a platter of macaroons. Room was nice clean and comfortable. Restaurant, as I mentioned, is located on the roof and you need reception lift to get there except breakfast hours (floor lifts can be used). Staff members at the restaurant are very professional, friendly and talkative, especially when the managers get involved as well in small talks. I’m the evening don’t forget to make a reservation for the rooftop. I really want to appreciate housekeeping here because housekeeping staff didn’t make any noise not even in the corridors. Room was made as fresh. Check out was smooth and easy. I think it couldn’t be better as it was perfect. A huge clap for the team St. James to deliver a lifetime experience. Thank you.
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Date of stay: January 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from TheTrafalgarStJames, Guest Relations Manager at The Trafalgar St. James
Responded Jan 19, 2020
Dear hamid_kaum, We would like to thank you for staying with us at the Trafalgar St. James, and like to thank you for sharing your wonderful review. We are most pleased to learn that you had a lifetime experience with us in London, and that our team were looking well after you. Please rest assured that your kind words will be shared with our team members. We hope to have the great pleasure of welcoming you back to the Trafalgar St. James in the near future. Kindest regards, Angelo Cilli Guest Relations Manager
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The Trafalgar St James is without doubt the best hotel in London that I have stayed in. From the outset, the visit was truly superb. The doorman was always friendly, welcoming and attentive, and never failed to offer assistance. The reception staff were extremely helpful and welcoming. The hotel was beautifully decorated, with lots of fresh flowers throughout. The bedroom was spacious, clean and very comfortable. It was simply the best sleep I’ve ever had in London. This hotel is extraordinary value for money. The rooftop bar and restaurant was a beautiful location for breakfast, with views over Trafalgar Square to one side, and Westminster and the London Eye to the other. The location of the hotel could not be beaten: on the doorstop is Trafalgar Square and Admirality Arch leading to The Mall, Buckingham Palace, Horseguards Parade, Whitehall and Westminster. The stay was luxurious from start to finish; we really felt like royalty. To the very last minute of our stay, the staff could not have done any more. I am already planning my return visits and could not recommend this hotel highly enough.
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Date of stay: January 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from TheTrafalgarStJames, Guest Relations Manager at The Trafalgar St. James
Responded Jan 24, 2020
Dear small_fish_big_ocean, We would like to thank you for staying with us at the Trafalgar St. James, and like to thank you for sharing your wonderful review. I am very happy and excited to read your comments and how wondrous was your experience with us. I will be sharing your nice thoughts to our staff members who will be thrilled to read your nice feedback We hope to have the great pleasure of welcoming you back to the Trafalgar St. James in the near future. We are very fortunate to be located in a very convenient location where most of attractions are within minutes by walk. We hope to have the great pleasure of welcoming you back to the Trafalgar St. James in the near future. Kind regards, Angelo Cilli Guest Relations Manager
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When choosing a hotel for our 1st trip to this wonderful city, I was basing it on our itinerary. This was supposed to the last leg of our Euro tour so I was looking for Heathrow area or one that is close to the Tube. Since we reversed our itinerary, I chose this wonderful hotel due to its proximity to the places we wanted to visit. We only had 1 full day and 1/3 of the day coz we wanted to go to the country side too. This place is a stone's throw away from Buckingham. We bragged to our friends and family that we are neighbors with the Queen. We easily walked to River Thames, Westminster, 10 Downing St, St. James' Park, etc. Also for being part of the Curio collection, we knew this place was going to be historic, marvelous and offer impeccable service. I planned everything for our trip and this was a surprise for my husband. He just knew that we centrally located in London but he didn't know the extent of it's luxury. Needless to say, he was very impressed with my choice. In fact even our tour guide was impressed. He asked us who recommended this place to us (travel agency or friend/family). His own words were: "For being a 1st time visitor to the city, you couldn't have picked a more perfect hotel than this. It's just lovely." The hotel has 2 bars/restaurants. The Rooftop bar is a must visit since you'll get an unobstructed view of London's skyline. Reservations are a must since it is popular. The Rockwell is a very high end bar at the ground floor with tasteful tropical themed decorations. Locals frequent the place so you know it is good. If you decide to be a bit adventurous, you can walk outside and explore the many restaurants nearby (including Sherlock Holmes). Reservations are highly advised as a lot of locals like to dine out and drink especially around 6 p.m. on wards. Also if you are not a big breakfast eater and would like to skip the hotel's fare, there are 2 coffee shops nearby (like 20 feet away from the lobby). This hotel was renovated in 2017 and the room has a modern touch to it without losing it's character. The other thing we loved is the hotel staff's warmth, friendliness, attention to detail, engagement in conversations without being phony or overstepping their boundaries. Being tourists we asked Concierge for places to eat (best fish and chips and beer!). Also as we were headed out to the country side, Concierge helped us pass along our reservations for The Rooftop for dinner when we get back. It's the little things that make a big difference. We had such a lovely stay with our limited 3 night/2.5 days in the city that we decided to go back and stay here again on our next venture into this city.
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Date of stay: October 2019
Value
Service
Sleep Quality
Room Tip:Book any of the Trafalgar room so you are looking at the square even from your bathroom windows :-)
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We stayed at The Trafalgar St. James for our Babymoon and loved every minute of it. The filling breakfasts and central location helped us start each day prepared to take on a new adventure. The quiet and comfort of the room helped us relax at night. All staff were helpful and courteous (especially with the middle of the night extra pillows, thank you!). I would definitely recommend the hotel and will definitely stay in again when I return to London.
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Review collected in partnership with Curio – A Collection by Hilton
Date of stay: March 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from TheTrafalgarStJames, Front Office Manager at The Trafalgar St. James
Responded Mar 10, 2020
Dear LoveTravel819563, thank you very much for providing us with your valuable feedback about your recent stay. I am glad to read that the Hotel did manage to provide you with everything you needed for your London trip and that our Team members managed to make you feel at home. I look forward to welcoming you back to Trafalgar St. James in the future! Regards, Alessia Ruocco Front Office Manager
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There are no self-service laundry facilities within the Hotel itself.
We do however, as a 5* Hotel, offer a wide range of services both internally with our Housekeeping Team, as well as additional services by way of an external laundry company.
In every guest bedroom there is a complete information sheet detailing services, timings and a full pricelist.
Alternatively, our Concierge Team are more than happy offering assistance with locating, giving directions to, and arranging transport to a nearby launderette if that would be your choice.
I’m not sure but you might try calling the hotel directly to ask. The entire staff is over the top helpful!! I noticed a couple of rooms near ours which were identical—the family room, the multi-level room you want.
We didn’t need beds on that upper level so it had two comfortable chairs with a small table between—avoid place to eat a meal in the room. You will love it. And the concierge desk is the best we EVER had. Great suggestions for restaurants if you describe the type of food you would like, whether inexpensive, average, or a splurge.
There are more places to choose from in the London area.
PRICE RANGE
C$619 - C$929 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
trafalgar hotel london, hilton international london, the trafalgar
LOCATION
United KingdomEnglandLondonSt. James's
NUMBER OF ROOMS
131
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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