Best Western Plus Fernie Mountain Lodge
1622 7th Ave. Box 2680, Fernie, British Columbia V0B 1M0 Canada
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Fully refundable before Fri, Aug 2
Breakfast included
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C$308
Fully refundable before Fri, Aug 2
Breakfast included
C$308
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About
4.5
#2 of 16 hotels in FernieLocation
Cleanliness
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Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
At the Best Western Plus Fernie Mountain Lodge you're sure to find that little something extra. With our modern amenities and thoughtful design, the Best Western Plus Fernie Mountain Lodge will stand out among other hotels in Fernie,BC. For the business traveler, a spacious work desk and free internet access are included in all our guest rooms to ensure you don't miss a beat while you're away from the office. For extended stays, each room provides a convenient in-room mini fridge that is ideal for drinks and snacks. We also have an in-house fitness room, so you can keep up your workout routine while you're on the road. As always, the Best Western Plus Fernie Mountain Lodge will provide you with the superior customer service that you are used to at Best Western® Hotels & Resorts.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Free breakfast
Skiing
Kids stay free
Pets Allowed ( Dog / Pet Friendly )
Parking
Wifi
Hot bath
Indoor pool
Heated pool
Restaurant
Breakfast buffet
Vending machine
Airport transportation
Shuttle bus service
Car hire
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Massage
BBQ facilities
Baggage storage
Concierge
Newspaper
Non-smoking hotel
Shops
24-hour front desk
Laundry service
Self-serve laundry
Room features
Air conditioning
Desk
Fireplace
Housekeeping
Coffee / tea maker
Microwave
Flatscreen TV
Hair dryer
Refrigerator
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Green
Great View
Languages Spoken
English
Hotel links
Special Offer:Book Now! Stay 3 Nights Get 10,000 Bonus Points!
Location
1622 7th Ave. Box 2680, Fernie, British Columbia V0B 1M0 Canada
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 52 out of 100
52
15 Restaurants
within 1 kilometer
668Reviews1Q+A83Room tips
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Detailed Reviews
Hotel's Favourite
I stayed here for one night on the way to Trail, BC. This hotel is very good. I believe it is better than other Best Western Hotel with same category.
It is centrally located of Fernie. All most all amenities are within walking distance. View of mountain is also nice.
It is centrally located of Fernie. All most all amenities are within walking distance. View of mountain is also nice.
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Review collected in partnership with Best Western
Date of stay: September 2023Trip type: Travelled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This hotel is so comfortable and clean and the staff is awesome! Kelly at the front desk always smiles and makes guests feel welcome. They were so meticulous about cleanliness and implemented many procedures while we were there to keep guests safe during this unusual time. It made us feel confident that guests are their priority.
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Review collected in partnership with Best Western
Date of stay: March 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from FernieMountainGM, General Manager at Best Western Plus Fernie Mountain Lodge
Responded Apr 1, 2020
Thank you for taking the time to share your experience. Your safety and health are our top priorities. We hope you had a good time with us, and we hope you are able to visit us again in the future. Shari Callan Acting General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This hotel exceeded expectations for a Best Western. The guest room was really large (larger than many upscale hotels I have stayed in) and well-appointed. The lobby was welcoming with a lit fireplace. The ambience of the hotel fit very well with the mountain town we were in. The staff were pleasant and check in was very quick. With COVID being a concern, they had all the things in place I would expect during these unprecedented times. I felt like the property had taken all the precautions necessary and made us aware of how we could access the pool/hot tub by booking it for our own individual use. The hotel is situated on the highway that runs through Fernie but did not hear any traffic whatsoever in our room. I would highly recommend this hotel if you are staying in Fernie.
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Review collected in partnership with Best Western
Date of stay: November 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Emma Gundry, Sales at Best Western Plus Fernie Mountain Lodge
Responded Nov 24, 2020
We are thrilled that you enjoyed your stay with us. Your safety and health are our top priorities, so we appreciate you mentioning our COVID-19 safety measures and protocols. Thank you for your lovely review! We hope to see you again soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Limited but friendly/helpful staff who are spread thin. Poor grab and go breakfast options- could do better even during COVID- especially since they are still advertising a ‘good breakfast is included’. No Keurigs in rooms as advertised. Pool area was not being cleaned as often as it should (just around drain still there the next day), guests are expected to wipe down the furniture themselves but are not doing it.
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Review collected in partnership with Best Western
Date of stay: July 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Emma Gundry, Sales at Best Western Plus Fernie Mountain Lodge
Responded Nov 24, 2020
We are sorry your experience was not as enjoyable as you hoped. In terms of the breakfast, our café is back open. We also updated our photos on third party websites, so the photo of the Keurig machine is no longer visible. We apologize again for the experience you had and hope you will return to see the improvements we have made.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My company's third party travel solution booked me for work at this facility for 5 nights. Apparently, my family came along with me to this hotel, although I have informed my work that my family of five is coming along, my manager and me forgot to inform my booking agent to change the number of person arriving in this hotel. Upon arrival to Best Western in Fernie, the manager (Mark Hill) rejected my booking as they are only allowing four people in the room that I was booked. He assumed that I intentionally tried to bring in 5 people for the 4 people room per the fire code. It was a stressful situation to find another place as I only stay at Hilton or Marriott as I am diamond and once platinum member of these higher grades hotels. I was also told that I have to pay one night if I cancel, although I have no control over cancelling as I did not cancel nor came late. It was a mistake that I did not inform them ahead of time that I am coming with five people, but it was not my intention to sneak in one more person into my hotel booking. The way the manager dealt with me was not very helping, although I told him that I don't mind going to a bigger room, but they have no bigger room available. He offered me a second room, but this was not an option for me this would defeat the purpose of bonding as one family. Luckily I convinced him to let me stay for one night and the next day I will find another place. The next day I could not even get an hour extension considering my situation. Luckily, I found another Hotel (Park Place Lodge), and I'm glad I did, as the replacement hotel was way way way better than Best Western here in Fernie. Park Place Hotel is way cleaner, friendlier, and breakfast is amazing. My family were treated well and we felt like we were at home. From no on I will avoid Best Western in Fernie and I am also including other locations based on what I experienced with Fernie location.
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Date of stay: July 2021Trip type: Travelled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Emma Gundry, Sales at Best Western Plus Fernie Mountain Lodge
Responded Aug 12, 2021
Hi there, We only have 2 room types that accommodate 5-6 people (family suites). During summer, these rooms quickly sell out, as we have an abundance of families staying with us. Had you told your booking agent the correct number of family members that accompanied you, this could have been sorted out prior to your arrival, as you’re aware. In future (at any hotel) please ensure that the correct number of guests are recorded, to avoid scenarios like this happening again. We’re not the only hotel that has a small number of family suites in their room inventory. It was incredibly kind of Mark to allow all of you to stay in a non-family suite, given it violates fire codes (we could lose our licence and be shut down if anything went wrong). Regarding the late check-out extension, these need to be arranged ahead of time, as they are granted based on housekeeping staff. In other words, when we’re busy and understaffed (our current situation), late check-outs and early check-ins are seldom granted. Thank you for taking the time to complete this review.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We had no hot water for 2 hours upon day of arrival. Based on other reviews my guess is the domestic hot water in the building is not sized to handle the hotel capacity. We have only been here for 12 hours and we have each only had cold showers and only been able to wash our hands with warm water 3 times. How do you even kill germs if you can’t wash your hands properly. It has not been a relaxing stay so far.
Our room is backing on a elevator, we were unable to sleep all night because it is so loud. To move rooms they said they would charge us a additional $120 for the night on top of the $200 we already paid for our room because we booked online months ago and they said that’s what the rooms are booking for today. We asked if we could leave and not stay the extra day, and they wouldn’t accommodate us. Thanks for working with us.
Thermostats also don’t work in our room so we have no temperature control so it got a little chilly last night. Not sure why there would be thermostats in a room that are off and don’t work.
Front desk was not understanding, they put not effort to resolve our issues. I felt brushed off and not appreciated as a customer. We may of paid online but we are a guest, like any other guest, trying to have a weekend out of the big city to relax. At least attempt to show some compassion and some effort to listen to our issues with our last stay in this hotel and maybe attempt to try and resolve some issues.
I am completely unhappy with my vacation, especially with my hotel. This will be the last time I stay in this over reviewed, uncomfortable, unpleasant, loud and over all poorly designed and managed hotel.
Upon leaving they never asked us how our stay was I then expressed again how awful it was and the “supervisor “ said ya I read the review. When she clearly said leave us a google review I don’t care I just work at the front desk.
Do yourself a favor and stay elsewhere.
Our room is backing on a elevator, we were unable to sleep all night because it is so loud. To move rooms they said they would charge us a additional $120 for the night on top of the $200 we already paid for our room because we booked online months ago and they said that’s what the rooms are booking for today. We asked if we could leave and not stay the extra day, and they wouldn’t accommodate us. Thanks for working with us.
Thermostats also don’t work in our room so we have no temperature control so it got a little chilly last night. Not sure why there would be thermostats in a room that are off and don’t work.
Front desk was not understanding, they put not effort to resolve our issues. I felt brushed off and not appreciated as a customer. We may of paid online but we are a guest, like any other guest, trying to have a weekend out of the big city to relax. At least attempt to show some compassion and some effort to listen to our issues with our last stay in this hotel and maybe attempt to try and resolve some issues.
I am completely unhappy with my vacation, especially with my hotel. This will be the last time I stay in this over reviewed, uncomfortable, unpleasant, loud and over all poorly designed and managed hotel.
Upon leaving they never asked us how our stay was I then expressed again how awful it was and the “supervisor “ said ya I read the review. When she clearly said leave us a google review I don’t care I just work at the front desk.
Do yourself a favor and stay elsewhere.
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Date of stay: October 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We were stranded in town after our vehicle breaking down and this was the only hotel we could get a room at.The room was $300/night which was a total money grab. There was nothing special about the room to warrant the $300, just a typical room. The AC in the room rattled every time it turned on, and for some reasons the hallways in the hotel were super warm, so the AC ran ALL NIGHT LONG. The beds in the room both squeaked so every time someone moved you could hear it, and then to top it off after a restless night, the breakfast was horrible. While there were many options to chose from, they weren't any good. The eggs were cooked properly (runny and wet) they potatoes were over cooked (dry) and not condiments to put on them, and I don't even know what the sausages where. In the morning when we checked out, I expressed my concerns to the manager, and we didn't even get a simple "sorry" he just said "ok" I also asked for an additional 30-1hour late check out until our ride could pick us up, and it was a flat out no - with no suggestions on what we could do until our ride came, so we just sat in the lobby....this hotel made a really bad today even worse for us. It was a total waste of money.
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Review collected in partnership with Best Western
Date of stay: July 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Emma Gundry, Sales at Best Western Plus Fernie Mountain Lodge
Responded Aug 10, 2021
Hi Lindsey, I am sincerely sorry to hear that you did not enjoy the breakfast and that the staff were unaccommodating. Hopefully we can hire new staff soon, in order to provide a better breakfast experience for guests. In terms of the room being over $300 per night, summer is our busiest season. We have been sold out or close to it for weeks, so the more rooms we sell, the more expensive they become. As such, rooms are usually the most expensive for same-day arrivals / last-minute walk-ins. I’m unsure whether the A/C or squeaky bed issues were reported to the staff. If not, please promptly notify the staff as we could have moved you to a different room. Regarding the late check-out, when we are busy and understaffed (our current situation), late check-outs or early check-ins are seldom granted. It’s too much pressure on housekeeping. The front office manager advised that you could keep your luggage in the guest storage room, and he also recommended different walks around the river that you could have done while you waited for your ride. As a token of my apology for everything you encountered, I awarded 2000 bonus points on to your Best Western Rewards account. If you wish to discuss anything further, please email me at banquets@bestwesternfernie.com.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I stayed for three nights. The points below reflect my opinion of the property.
Good:
Attractive exterior and lobby
Nice location for pretty walks such as the river walk
Nice grocery store, Starbucks, Hortons, McDs and Wendy’s are walking distance
Beautiful view of the mountains
Good internet and tv
Pool and jacuzzi seemed to be well enjoyed by guests
Breakfast included with rate with basics such as bacon, sausage, hash browns, bread and eggs. I do wish they would always have scrambled eggs
Needs improvement:
My bed was atrocious and long overdue for replacement. One side sagged heavily and when I tried to sleep on other side, gravity would pull me to the saggy side. I did not have good sleep during my stay. The top priority in a hotel room should be a decent mattress. I had a sore back every day. A travel companion in another room said her bed was a pillows top and fine. They need to do a better job of replacing all mattresses so all guests have an acceptable sleeping experience.
There was hair in the bathtub. Yuck.
The rate charged to me at checkout was $7 more than the total provided by bestwestern,com. It’s not acceptable for Best Western to pull such a stunt. They need to have the full price disclosed.
Given my terrible mattress experience and the high price of the room, I am very disappointed with BW.
Good:
Attractive exterior and lobby
Nice location for pretty walks such as the river walk
Nice grocery store, Starbucks, Hortons, McDs and Wendy’s are walking distance
Beautiful view of the mountains
Good internet and tv
Pool and jacuzzi seemed to be well enjoyed by guests
Breakfast included with rate with basics such as bacon, sausage, hash browns, bread and eggs. I do wish they would always have scrambled eggs
Needs improvement:
My bed was atrocious and long overdue for replacement. One side sagged heavily and when I tried to sleep on other side, gravity would pull me to the saggy side. I did not have good sleep during my stay. The top priority in a hotel room should be a decent mattress. I had a sore back every day. A travel companion in another room said her bed was a pillows top and fine. They need to do a better job of replacing all mattresses so all guests have an acceptable sleeping experience.
There was hair in the bathtub. Yuck.
The rate charged to me at checkout was $7 more than the total provided by bestwestern,com. It’s not acceptable for Best Western to pull such a stunt. They need to have the full price disclosed.
Given my terrible mattress experience and the high price of the room, I am very disappointed with BW.
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Date of stay: September 2023
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This hotel is impeccably clean, staff is super friendly and accommodating, it's in a great location, nice rooms, comfy beds etc, etc. However the walls are paper thin. We could hear the family in the room next to us talking early in the morning, and they weren't being loud or disrespectful in any way. We could hear the water in the pipes all night. Not a big deal we will simply pack earplugs for our next visit.
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Date of stay: January 2021
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Emma Gundry, Sales at Best Western Plus Fernie Mountain Lodge
Responded Jan 12, 2021
Thank you for your lovely review despite the noise interferences you experienced. We are delighted to hear that you will visit us again!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We had room 321- balcony and fire place with king bed. Wonderful room. Clean. Easy check in. The room was right outside the elevator so very loud very early with guests and housekeeping carts. No easy sleep in in this room. Shower Is wheelchair equipped- great pressure but unless you use all of your towels to soak up the water it will end up in your entrance and out the bottom of your front door. Private hot tub or pool time as available. Overall, nice stay. Very nice view. Comfy bed and wonderful fireplace. Just a bit loud. Especially in this room and messy with the shower.
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Date of stay: February 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Emma Gundry, Sales at Best Western Plus Fernie Mountain Lodge
Responded Mar 4, 2021
Thank you for your kind review. I apologize for the issues you experienced during your stay. If you return, hopefully you book a different room type, as the standard rooms (non-accessible) are further away from the elevator and are equipped with bath tubs rather than showers. We appreciate you taking the time to write this review, thank you again!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Yes year round indoor pool & hot tub, small but nice
"Great location, very comfortable room, best sleep for a week! Breakfast is exceptional."Read full review
"Get a room that is odd numbered, beautiful view of mountains right out your window."Read full review
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PRICE RANGE
C$228 - C$373 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
best western fernie mountain hotel fernie, fernie best western
LOCATION
CanadaBritish ColumbiaKootenay RockiesFernie
NUMBER OF ROOMS
95
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Claim Your ListingBest Western Plus Fernie Mountain Lodge - UPDATED 2024 Prices, Reviews & Photos
Frequently Asked Questions about Best Western Plus Fernie Mountain Lodge
Which popular attractions are close to Best Western Plus Fernie Mountain Lodge?
Nearby attractions include Fairy Creek Falls (1.1 km), Mount Fernie Provincial Park (0.8 km), and Fernie Wilderness Day Adventures (0.9 km).
What are some of the property amenities at Best Western Plus Fernie Mountain Lodge?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at Best Western Plus Fernie Mountain Lodge?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Best Western Plus Fernie Mountain Lodge?
Guests can enjoy free breakfast, an on-site restaurant, and barbeque facilities during their stay.
Is parking available at Best Western Plus Fernie Mountain Lodge?
Yes, free parking is available to guests.
What are some restaurants close to Best Western Plus Fernie Mountain Lodge?
Conveniently located restaurants include Yamagoya, The Curry Bowl, and Beanpod Gelato, Coffee & Chocolate.
Are there opportunities to exercise at Best Western Plus Fernie Mountain Lodge?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Does Best Western Plus Fernie Mountain Lodge have airport transportation?
Yes, Best Western Plus Fernie Mountain Lodge offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Best Western Plus Fernie Mountain Lodge located near the city centre?
Yes, it is 0.7 km away from the centre of Fernie.
Are any cleaning services offered at Best Western Plus Fernie Mountain Lodge?
Yes, laundry service and self serve laundry are offered to guests.
Are pets allowed at Best Western Plus Fernie Mountain Lodge?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.