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About
4.0
#6 of 22 hotels in Radium Hot Springs
Location
Cleanliness
Service
Value
Prestige Radium Hot Springs Resort is a proud member of the WorldHotels Crafted Collection. At the Prestige Radium Hot Springs Resort you're sure to find that little something extra. With our modern amenities and Crafted design, the Prestige Radium Hot Springs Resort will stand out among other hotels in Radium Hot Springs, BC. For the business traveler, a spacious work desk and free internet access are included in all our guest rooms to ensure you don't miss a beat while you're away from the office. For extended stays, each room provides a convenient in-room mini fridge that is ideal for drinks and snacks. We also have an in-house fitness room, so you can keep up your workout routine while you're on the road.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Just right. Excellent customer service. Enjoyed our stay while exploring hot springs for a soak and lake Louise. Quiet so we slept well. Food at Conrad/Don Agave was outstanding. Drinks were also exceptionally good. Clean room. Great Go Green system so option to forego housekeeping service and receive $10 coupon for restaurant. Wish that was offered everywhere.
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Date of stay: May 2023Trip type: Travelled as a couple
Room Tip:Painkiller drink is tasty and pretty.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Trevor Carr, General Manager at Prestige Radium Hot Springs Resort
Responded May 23, 2023
Thank you for the wonderful comments regarding your recent stay with us. I am very pleased to hear of the exceptional customer service you encountered and that you found your room very clean. We look forward to welcoming you back soon. Kind regards, Trevor Carr General Manager
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The hotel is located right at the junction of Hwy 93 & Hwy 95. It has ample parking, but most of it is a good walk from the front entrance. Room key access via the side doors was not working when we were there. It has an attached restaurant. The lobby is clean and the staff professional. Our room was a good size, with all of the expected amenities except for a microwave oven. There were enough power outlets scattered around the room to recharge all of our devices. The room was clean, comfortable and quiet. Because of COVID, the hotel does require masks when you are outside your room or in the lobby. Breakfast was not included with the room, and after looking at the restaurant menu, we decided to eat elsewhere. The hotel is on the expensive side, which is to be expected in a resort location like Radium. I would stay here again.
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Date of stay: August 2020
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Trevor Carr, Owner at Prestige Radium Hot Springs Resort
Responded Aug 26, 2020
We appreciate your positive review about your recent experience with us! We look forward to your next visit! Take care! Trevor Carr General Manager
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I was somewhat disappointed in my stay at the Prestige. First the positive, breakfast at the hotel was decent and the room was a good size, but with a parking lot view. Now onto the not so great, The pillows were not comfortable, bed okay. Just glad to be on the quiet side of the hotel. However, there was no coffee nor any cups whatsoever in the room. When I called down I was told that they used to serve coffee in the lobby, but do not anymore because of COVID 19. They did not have coffee makers for all the rooms. I waited on the phone for the front desk agent to suggest a solution, but none came, not even an offer that I could pick up coffee in the restaurant in the morning. Coffee makers are cheap, please buy them for all rooms and provide coffee or tea service, or at least offer to provide take out coffee in the restaurant until this is remedied. I went down and picked up some cups so I could at least drink some water in my room, but found they worked even better for wine. Also, the staff do not seem informed of the amenities in the hotel, I asked whether they have laundry service and was told no, then walked around the first floor and found a coin operated laundry room.
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Date of stay: August 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Trevor Carr, Owner at Prestige Radium Hot Springs Resort
Responded Aug 26, 2020
Bartinyvr, it's upsetting to hear that you did not receive the top-notch service we strive to provide. I am sorry to hear about some information not being properly conveyed during your stay. I will be using your feedback to work with my team to improve on their customer service. I do hope you will be back to try us out again in the future. Best, Trevor Carr General Manager
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As a fairly new above knee amputee, I am quickly learning that not accessible rooms are the same. The size of the room for negotiating around was great. The roll in shower was very large and was easy for my husband to use being able bodied. Those are the good things. The shelves for your soap and shampoo are on the far side of the shower, you would need extra long arms to reach them. But the real issue is there is no grab bar by the toilet. This made standing and transferring difficult when not wearing my prosthetic leg, which is overnight. Adding that small item would make a world of difference.
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Date of stay: June 2021
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Trevor Carr, General Manager at Prestige Radium Hot Springs Resort
Responded Jul 20, 2021
Thank you for sharing your comments and feedback, I really appreciate it. I am pleased to hear that overall our accessible room worked for your stay, but I agree that we could do better on a few additions as well. Sincerely, Trevor Carr General Manager
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I normally don't review places but after the 10 stars customer service we were provided by Tatiana, there's no way i wasn't reviewing.
We had the pleasure I'd starting aty this wonderful resort for a couple days and had the best time ever! The young lady at the front desk had the most wonderful, sweetest hilarious personality, we literally made a point of going past the front desk several times daily just to enjoy her smile, laughter and friendly banter.
Walking through the door here you're greeted by a beautifully clean lobby that's tastefully decorated and smells clean.
But that's not the key. Upon checking in( hopefully you have the exceptional luck of having her check you in) you're greeted by a young sassy lady that has a personality larger than life! She's so sweet and actually goes out of her way to come out onto the lobby and crouched down to be eye level with our kids ( calling them munchkins was soo sweet) and offered them crayons and activity books. She really made us feel at home.
If you are looking for a an out of this world amazing service experience in a wonderfully updated clean hotel, this is the only place I would EVER recommend.
Thank you prestige for blessing our family and trip by having this young lady at your property! You've definitely won us over for life.
This is the only place to stay.
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Date of stay: August 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I booked at the last minute as I got stuck in Radium, but I wasn't sure about the Prestige. I had eaten once in the restaurant last year and the Mexican food was excellent so I took a chance on the hotel. The regular rate seemed a bit high so I asked about various discounts and they did offer a reduction for AAA, so I was happy about that. Then there had been food left in the fridge in my room - but when I let the front desk know, they took care of me and made sure I was happy. After dinner I went to the front desk to ask for a pool towel but the Manager told me they were just adjusting the chemicals so I would have to wait to enjoy the hot tub - he must have seen the disappointment in my eyes because he offered me a voucher for the Hot Springs. Everything wasn't perfect, but they made things right and that gives me confidence in going back! One of the best things I will point out was they had the best haridryer in the room that I have ever seen in a hotel - makes a difference when you have long hair like I do, lol. Also, I didn't realize they were part of the Best Western group, so when I checked out, I got BW points too! I am a happy customer.
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Date of stay: October 2022
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Trevor Carr, General Manager at Prestige Radium Hot Springs Resort
Responded Oct 18, 2022
Dear Susie, Thank you for sharing your experience with us in Radium Hot Springs. I am pleased to hear that my team addressed the issues you had and made your stay very enjoyable. I will be sure to share your comments with my team and we look forward to seeing you back with us again soon. Sincerely, Trevor Carr General Manager
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This hotel is also the owner of the cedar Motel. I had originally checked in to the Cedar Motel but that was not a fit for me so they refunded me my room, booked me in at this hotel at a discounted rate and gave us free water and discounts for our birthdays for the restaurant. The rooms are spacious, quiet and nicely decorated. The bed was comfy along with the pillows. Great location. Zero complaints.
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Date of stay: November 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Trevor Carr, General Manager at Prestige Radium Hot Springs Resort
Responded Dec 5, 2022
Dear Jenn, Thank you so much for your wonderful review. I am so pleased to read that my team were able to upgrade you to the resort from our motel property and that you had an exceptional stay. We do look forward to welcoming you back on your next visit to Radium Hot Springs. Sincerely, Trevor Carr General Manager
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This was a pretty standard hotel with a few extras that were a bit above the ordinary. There was a spa on site and two meal times were offered with different menus. (Breakfast and dinner) There was road construction during our visit but the noise was not bothersome. Lots of options to eat in the area. Staff took care with all COVID protocols and the environment felt safe.
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Date of stay: September 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Trevor Carr, Owner at Prestige Radium Hot Springs Resort
Responded Sep 15, 2020
We appreciate your positive review about your recent experience with us! We hope to see you soon! Trevor Carr General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The results of our stay were what I would expect from a Motel off the side of a hwy.
Our first night we were abruptly woken up at 10:30pm by the fire alarm. Everyone had to exit and it took 20mins for the fire department (which is next door) to arrive. The next morning I was informed that the alarm went off due to a leak in the roof that they are already aware of and that this apparently happens some times.
The hotel allows dogs which is great as we had ours as well. But the dog next door on our second night kept barking everytime it hears something. I didn’t realize it was all night until my wife informed me the next morning that it kept her up.
The sink in the bathroom backed up everytime you turned it on, it was instant water on - sink fill up. Water off slow drain. Nothing like having your used toothpaste cover the bowl. At the time I didn’t bother saying anything because the location of the room (228) is very close to the back exit and our dog is very nervous. So because it didn’t affect our sleeping I left it with the intention of informing the front desk when we left.
This might not be a deal breaker for some but if your gonna offer fresh coffee at the entrance offer coffee creamer not just packets of coffee mate. The Prestige is supposed to be a higher rated hotel, spend the money and offer coffee cream.
When I checked out I gave ample opportunity to try and see if the front desk would ask me how our stay was so I could inform them of all I have now shared, but she seemed to be not interested whatsoever told me to drop my key in the box and that I was good to go. So I offered as much in return.
Would I stay here again, no I would probably drive the extra 10mins to Invermere where there are more options. The saving grace for this hotel was the connected restaurant.
Also $63 additional fee for a dog for 2 nights is insane.
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Date of stay: November 2023Trip type: Travelled as a couple
Room Tip:Drive to Invermere
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you to all of the staff at this hotel. When we entered the staff are extremely welcoming and very eager to accommodate their guests. The newly remolded hotel is spacious with many different areas to gather. Each twist and turn down a hallway has been done with a guest in mind as there are areas to gather...sit quietly and read or just visit. They have done a fantastic job decorating with great art and interesting works of art from wood. Our room was bright and clean and spacious. Every thing you could need in your room including a personal safe. Wonderfully comfortable beds that you won't want to get up from. Great functioning AC which really cools your room. Disappointed with hot tub as water temperature was tepid at best and jets not working. If you are looking for a very comfortable hotel which is clean and new and very welcoming...this is the place. Thank you to the staff for making our stay so welcoming and comfortable
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Date of stay: July 2021
Rooms
Cleanliness
Service
Room Tip:Pet friendly rooms available. If you have allergies make sure you don't get a pet friendly room
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Trevor Carr, General Manager at Prestige Radium Hot Springs Resort
Responded Jul 9, 2021
Thank you for sharing your feedback with our other online readers. I am very pleased with the feedback and will be sure to share this with my entire team. All the best, Trevor Carr General Manager
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Nottingham, United Kingdom36 contributions30 helpful votes
Hi Scott,
Yes it is, there are plates that you push to automatically open the entrance and exit main doors. There is also a lift to the first floor. When you book could I suggest you ask for a room on the same floor as the reception. The bar and restaurant are also on this level.
Hope you have a great time.
Regards
There are more places to choose from in the Radium Hot Springs area.
PRICE RANGE
C$233 - C$314 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
prestige inn radium hot springs hotel radium hot springs, prestige hotel radium hot springs
LOCATION
CanadaBritish ColumbiaKootenay RockiesRadium Hot Springs
NUMBER OF ROOMS
87
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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