Best Western Plus Burnaby Hotel
5411 Kingsway, Burnaby, British Columbia V5H 2G1 Canada
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Fully refundable before Sat, Aug 3
Breakfast included
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C$313
C$269
Fully refundable before Sat, Aug 3
Breakfast included
Get rewarded with One Key
C$313
C$269
Fully refundable before Sat, Aug 3
Breakfast included
No prepayment needed
C$313
C$269
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About
4.0
#5 of 10 hotels in BurnabyLocation
Cleanliness
Service
Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
At the Best Western Plus Burnaby Hotel you're sure to find that little something extra. With our modern amenities and thoughtful design, the Best Western Plus Burnaby Hotel will stand out among other hotels in Burnaby,BC. For the business traveler, a spacious work desk and free internet access are included in all our guest rooms to ensure you don't miss a beat while you're away from the office. For extended stays, each room provides a convenient in-room mini fridge that is ideal for drinks and snacks. We also have an in-house fitness room, so you can keep up your workout routine while you're on the road. As always, the Best Western Plus Burnaby Hotel will provide you with the superior customer service that you are used to at Best Western® Hotels & Resorts.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Free breakfast
Pets Allowed ( Dog / Pet Friendly )
Car hire
Business Centre with Internet Access
Baggage storage
Currency exchange
Electric vehicle charging station
Parking
Wifi
Restaurant
Breakfast buffet
Taxi service
Newspaper
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
Room features
Air conditioning
Desk
Housekeeping
Safe
Coffee / tea maker
Refrigerator
Flatscreen TV
Bath / shower
Telephone
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Complimentary toiletries
Hair dryer
Room types
Non-smoking rooms
Suites
Smoking rooms available
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Classic
Mid-range
Languages Spoken
English, Chinese, Hindi
Hotel links
Special Offer:Book Now! Stay 3 Nights Get 10,000 Bonus Points!
Location
5411 Kingsway, Burnaby, British Columbia V5H 2G1 Canada
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 67 out of 100
67
Vancouver Intl Airport
14.4 km•
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Abbotsford Airport
49.4 km•
See all flights
Royal Oak
7 min•Vancouver Sky Train
Rental Cars
100 Restaurants
within 1 kilometer
3 Attractions
within 1 kilometer
834Reviews13Q+A100Room tips
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Detailed Reviews
Hotel's Favourite
Pleasant, spacious room. Excellent breakfast choices, other than the bacon being undercooked and inedible. Comfortable bed, ample counter space and power outlets. Instant hot water. Good wifi and TV choices. Attentive housekeeper with daily service. Bathroom door opens out which closes off sink area. No microwave. Not very convenient to tourist attractions, through heavy traffic with a stoplight every single block for miles.
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Date of stay: July 2023
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ankit Kothari, Guest Services / Front Office at Best Western Plus Burnaby Hotel
Responded Jul 28, 2023
Dear Valued Guest, Thank you for sharing your experience with us. We're delighted to know you enjoyed your spacious room and the excellent breakfast choices. Your feedback about the bacon is duly noted, and we'll work to improve these aspects. We appreciate your kind words about the housekeeper and the amenities provided. If you have any further suggestions or requests, feel free to let us know. We hope to welcome you back soon! Best Regards, Ankit K. Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This is a large, older renovated motel. Our room was small but clean. Not fancy but does the job. You wouldn't want to spend much time in the room due to its size. The bed was comfortable. The room has an under counter sized fridge. We travelled during the period when things we just reopening due to coronavirus. So it wasn't very busy. They gave us a "grab and go" breakfast instead of the hot one advertised. It consisted of cold foods like yogurt, juice boxes, cereal, sandwich, wrapped sliced loaf or cookie, etc. It was fine but not as good as the BW Sawtooth Inn in Idaho where they cooked our hot breakfast to order and handed it to us to eat in our rooms (this was late March 2020 also during the virus). The location is excellent, close to restaurants and shopping. As for parking, since you enter your room from an exterior door, you obviously want to park as close to your room as possible. We couldn't on that portion of the motel because it was too narrow too allow parking, just a driving corridor. Instead you have to park nearby (100 yards) which is inconvenient for loading and unloading baggage. We drove to our room and unloaded the bags, then parked the car nearby but out of sight of our room. They also have a high concrete step to maneuver from the pavement to the room. Not for those with mobility issues. This was an overnight stay to be fairly close to the ferries at Horseshoe Bay the next morning, and it was a good choice for that purpose.
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Review collected in partnership with Best Western
Date of stay: June 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Rositta Chan, Guest Services / Front Office at Best Western Plus Burnaby Hotel
Responded Jul 9, 2020
Thank you very much for taking the time to share your feedback and comments with us following your recent stay at our property. We appreciate hearing your thoughts and your suggestions with respect to our amenities and facilities. It is great to learn that you enjoyed our clean room with a comfortable bed even though the room size is small, and our hotel's location suited your needs as it was close to the ferries at Horseshoe Bay. I am sorry to hear that some of our areas such as our hotel appearance, breakfast and parking do not meet your expectations. We will reopen our breakfast dining area once the Covid-19 clam down. I apologise for any inconvenience caused by the distance between your room and the parking stall. We are always looking for ways to improve, and would appreciate your detailed feedback and suggestions. Thank you again for choosing BEST WESTERN PLUS Burnaby Hotel for your stay. We hope we can welcome you back for another stay and earn a higher rating then. Sincerely, Rositta Guest Service BEST WESTERN PLUS Burnaby Hotel
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We were so happy to have been able to book this room when we had to travel for a very short notice medical appointment in Vancouver. The location is great for access to VGH. We needed an accessible room, there wasn't one available. Dinesh facilitated a friendly, informative & efficienet check-in then assigned us to a room that was easy to access from the parking; the room was large enough to accommodate a four-wheeled walker and the bathtub low enough to allow access (we brought our own bath bench.) We slept and woke refreshed and ready for the challenges of the day.
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Review collected in partnership with Best Western
Date of stay: May 2022Trip type: Travelled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Traveling during the pandemic was a bit less worrisome by having a room with a separate air conditioning system. Check in/out was quick and efficient. Spotlessly clean. Take out breakfast was very good - cereal, milk, yogurt, coffee / tea, fruit, granola bars, pastries. Great service. Was only here for one night, but will return. I highly recommend this hotel!
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Review collected in partnership with Best Western
Date of stay: October 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Rositta Chan, Guest Services / Front Office at Best Western Plus Burnaby Hotel
Responded Mar 9, 2021
Thank you very much for taking the time to share your feedback and comments following your stay with us. We appreciate your compliment on our efficient check in/out service, spotlessly clean, and our self-serve grab & go breakfast serve at the lobby café area with lots of varieties. You are right, the separate guest room air conditioning system provide our guests a bit less worrisome during the pandemic. Besides, you can go directly from the parking lot to your rooms without sharing elevators. We hope all our guests stay with us are happy and healthy. Thank you once again for your review. Your business is very important to us and we value your feedback. We look forward to welcoming you back in the near future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I was travelling for business and stayed 11 days in this hotel. My flight was delayed and i got in the hotel at 2h30AM and the front desk clerk was great and received me with a smile and even asked me if i was hungry or needed something. I had a room in the back of the hotel and it was quite and peaceful. The hotel is a 10 minute walk to the Royal Oak skytrain station and about 13 minute walk to the Metretown shopping center. Plenty of restaureants in short walking distance from the hotel. It cost me around $50 CAD tip included from the airport for a taxi ride. So if your visiting Vancoucer you dont need to bother for a rental car. If you dont want to walk to the metrotown mall, there is a bus stop in front of the hotel. The bus will take you to the mall and next to the Metrotown skytrain station. I was there during a major snow storm, and most of the city buses and skytrains were out of service. Taxi's were hard to get and an hotel employee kindly drove me and my collegue to our customers site for a meeting. The restaurant offers a great breakfast and staff was really kind and greated customers with a smile every morning. Room are clean and room service is great. I highly recommand this place without hesitation and will be back.
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Date of stay: January 2020Trip type: Travelled on business
Location
Cleanliness
Service
Room Tip: Back hotel rooms are quiet.No noise from the street.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from BWKINGS, Guest Relations Manager at Best Western Plus Burnaby Hotel
Responded Jan 28, 2020
Dear Denis, Thank you for taking the time to share your recent experience at BEST WESTERN PLUS Burnaby Hotel. It is wonderful to see that your stay with us has been exceptional from start to finish. We strive to deliver a superior level of customer service to ensure that our guests have a comfortable and enjoyable stay, so I am thrilled to hear that a member of our staff was able to drive you and your colleagues to your customer's site for a meeting when the city buses and SkyTrains were out of service due to the snow storm. I am also delighted to hear that you enjoyed the hotel's central and convenient location to shopping, dining, and transit options, and that you were able to take advantage of and enjoy our hotel's complimentary buffet-style breakfast. Thank you again for your review and for recommending us to others. We look forward to welcoming you back for another stay soon. Kind regards, Andrea
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
First time at Best Western Plus Burnaby. Great welcome and level of service. Arrived during the night hours and handed a pack with water and snacks, so no real need to cut sleep short to go for breakfast. The room was well maintained and clean. Not so keen on the carpet which made the room look dark and caused me to doubt the cleanliness of the carpet but the room was absolutely spotless so the carpet was also likely to be well cleaned. The room had usual tea/coffee making facilities, fridge etc. It's also the first time I have experienced switching on a hotel TV and it opens with a video on how to use the controls, perfect! I have travelled around multiple countries and hotels and never had this before, well done Best Western Plus Burnaby!! Breakfast was good with enough choice and plenty seating areas, certainly not the glorious buffet standard of luxury hotels but more than enough to give choice and the room assistants were welcoming and helpful, no unhappy faces on view. Ample parking space at no extra cost. I've stayed at other Best Western Plus hotels and very glad to say that this one did not let me down. A good hotel at a fair price in a good location, with wonderful staff....one downside, the pillows were all too plump, a thinner pillow would be welcomed.😃💤💤
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Date of stay: March 2020Trip type: Travelled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from BWKINGS, Guest Relations Manager at Best Western Plus Burnaby Hotel
Responded Mar 17, 2020
Dear Valued Guest, Thank you for taking the time to share your feedback and comments with us following your recent stay at BEST WESTERN PLUS Burnaby Hotel. It is wonderful to see that your first time at our hotel has been exceptional. We strive to deliver a superior level of customer service to ensure that our guests have a comfortable and enjoyable stay, so I am thrilled to hear that you were given a bag with bottled water and snacks when you arrived and checked-in during the evening. I am also delighted to hear that you enjoyed the buffet-style breakfast and found our breakfast team to be very welcoming and helpful, and that you were also able to take advantage of and enjoy our hotel's complimentary parking. Thank you again for your review, and we look forward to welcoming you back for another stay in the future. Kind regards, Andrea
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel staff were all super polite, from cleaning to front desk staff. I asked for a quiet room, and other than a couple of early-rising guests it was wonderful! Breakfast included is amazing, and bacon is crisp (very important ;), eggs are delicious. Conveniently located near lots of restaurants as well, and not far from Metrotown/drugstores.
The main comment I want to make, though, is that it was SO CLEAN!! I've stayed at numerous hotels, and you will not find a hotel this clean for this price.
The main comment I want to make, though, is that it was SO CLEAN!! I've stayed at numerous hotels, and you will not find a hotel this clean for this price.
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Date of stay: March 2020
Value
Cleanliness
Service
Room Tip: Rooms in the back are quieter.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from BWKINGS, Guest Relations Manager at Best Western Plus Burnaby Hotel
Responded Mar 10, 2020
Dear Alison, Thank you for taking the time to share your recent experience at BEST WESTERN PLUS Burnaby Hotel. It is wonderful to see that your stay with us has been exceptional, and I am thrilled to hear that you enjoyed our staff's level of service and found all of our team members to be super polite. I am also delighted to learn that you were able to take advantage of and enjoy our complimentary buffet-style breakfast and our hotel's central and convenient location to shopping, dining, and transit options. Thank you again for your review, and we hope to see you back for another stay soon. Kind regards, Andrea
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We always stay here when we come to town for our grandkids hockey tournaments we have never had a bad experience .The staff are great and the breakfast is always hot and different every day and starts early so we can eat before games . After games metro town is only about five minutes away on same street we love it
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Review collected in partnership with Best Western
Date of stay: January 2020Trip type: Travelled as a couple
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from BWKINGS, Guest Relations Manager at Best Western Plus Burnaby Hotel
Responded Jan 7, 2020
Dear Valued Guest, Thank you for taking the time to share your experiences at BEST WESTERN PLUS Burnaby Hotel. It is wonderful to see that your stays with us have been exceptional overall, and I am delighted to hear that you enjoy our staff's great level of service, our complimentary buffet-style breakfast, which offers a variety of both hot and cold food and beverage items, and our hotel's proximity to shopping at Metropolis at Metrotown, Canada's third-largest shopping centre, as we are only two and a half blocks away. Thank you again for your review, and we look forward to welcoming you back for another stay in the near future. Kind regards, Andrea
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This hotel was conveniently located for our one night in Vancouver, visiting relatives in Burnaby before flying out of town. The bedding and bathrooms are very clean, but the walls need to be washed in places.
The rooms are small and the soundproofing is not great (particularly if you are on the first floor, where you can hear a lot of movement in the room above.) My hair dryer blew the outlet in the bathroom within about thirty seconds of use, and there is no other outlet anywhere nearby.
The continental breakfast is on par with what you would expect for a hotel in this price range.
Overall, a clean and serviceable hotel for the price.
The rooms are small and the soundproofing is not great (particularly if you are on the first floor, where you can hear a lot of movement in the room above.) My hair dryer blew the outlet in the bathroom within about thirty seconds of use, and there is no other outlet anywhere nearby.
The continental breakfast is on par with what you would expect for a hotel in this price range.
Overall, a clean and serviceable hotel for the price.
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Date of stay: October 2022Trip type: Travelled as a couple
Room Tip: Try to book a room on the upper floor if you’re a light sleeper.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
My favorite part about this hotel: they serve a complimentary breakfast and it's very good. They offer buffet-style trays of eggs, sausage or bacon, and hash browns or home style potatoes, rotating the selection each day; muffins, cereal, yogurt and fruit (bananas and apples)...but the best part: they offer different packets of hot chocolate mix, including a dark chocolate mix, which, mixed with coffee, makes a delicious mocha!
The beds are plush, the wifi signal is decent, and the rooms have air conditioning. We came during a very hot week in the summer and that air conditioning was so refreshing. They also have a laundry room, which is very helpful. On the slight downside, one of the washing machines broke on the night I was doing laundry, which caused a minor flood in the room, but when I mentioned it to the hotel staff, they cleaned it up within an hour.
Like all other hotels after the pandemic, they only clean the rooms and change the towels every 3 days or upon request, but on our second night we asked for a room cleaning and they were happy to oblige.
One other example of how nice and friendly the staff was: when I went to get change at the front desk for the laundry, I gave the clerk a $1 USD bill and she said, "I'll give you 5 quarters back due to the exchange rate." It's a very small gesture but it says a lot about how honest, forthright and friendly the staff is.
The beds are plush, the wifi signal is decent, and the rooms have air conditioning. We came during a very hot week in the summer and that air conditioning was so refreshing. They also have a laundry room, which is very helpful. On the slight downside, one of the washing machines broke on the night I was doing laundry, which caused a minor flood in the room, but when I mentioned it to the hotel staff, they cleaned it up within an hour.
Like all other hotels after the pandemic, they only clean the rooms and change the towels every 3 days or upon request, but on our second night we asked for a room cleaning and they were happy to oblige.
One other example of how nice and friendly the staff was: when I went to get change at the front desk for the laundry, I gave the clerk a $1 USD bill and she said, "I'll give you 5 quarters back due to the exchange rate." It's a very small gesture but it says a lot about how honest, forthright and friendly the staff is.
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Date of stay: August 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
There is a train from the Airport to Burnaby. Would then be a short taxi ride to the Hotel.
Not when we were there. Just masks in common areas.
Hello! The coffee makers there are quite odd, you put an entire soft filter-covered coffee packet in the little compartment and the machine drips hot water onto it. No keurig pods or paper filter basket possible in these fiendish contraptions, lol. The coffee in the "breakfast room" is quite serviceable, but it shuts down right at the posted time (11:00) (?) Enjoy your stay!
with_a_smile08@yahoo.com asked a question Apr 2019
Santa Monica, California14 contributions17 helpful votesis the hotel able to check in guests after hours?
Yes they are 24 hours on desk and very nice
"The hotel offers free parking and free breakfast when we visited. Shopping mall supermarket nearby "Read full review
"Look at this as an option if you need a Vancouver hotel. Really easy to walk to the fast train or catch a bus. "Read full review
"Only one elevator per facility, so a room on the Main Floor will save a lot of climbing with luggage."Read full review
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PRICE RANGE
C$279 - C$360 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
best western vancouver, burnaby best western, best western burnaby
FORMERLY KNOWN AS
BEST WESTERN PLUS Kings Inn & Conference Centre
LOCATION
CanadaBritish ColumbiaBurnaby
NUMBER OF ROOMS
132
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Frequently Asked Questions about Best Western Plus Burnaby Hotel
Which popular attractions are close to Best Western Plus Burnaby Hotel?
Nearby attractions include Metropolis At Metrotown (1.1 km), Michael J Fox Theatre (0.9 km), and SilverCity Metropolis Cinemas (1.1 km).
What are some of the property amenities at Best Western Plus Burnaby Hotel?
Some of the more popular amenities offered include free wifi, free breakfast, and an on-site restaurant.
Which room amenities are available at Best Western Plus Burnaby Hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Best Western Plus Burnaby Hotel?
Guests can enjoy free breakfast and an on-site restaurant during their stay.
Is parking available at Best Western Plus Burnaby Hotel?
Yes, free parking is available to guests.
What are some restaurants close to Best Western Plus Burnaby Hotel?
Conveniently located restaurants include Denny's, Tenen, and Chong Qing.
Are any cleaning services offered at Best Western Plus Burnaby Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Best Western Plus Burnaby Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Which languages are spoken by the staff at Best Western Plus Burnaby Hotel?
The staff speaks multiple languages, including English, Chinese, and Hindi.
Are there any historical sites close to Best Western Plus Burnaby Hotel?
Many travellers enjoy visiting Ceperley House (2.2 km) and Mountain View Cemetery (7.7 km).
Is Best Western Plus Burnaby Hotel accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.