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About
4.5
#13 of 42 hotels in Victoria
Location
Cleanliness
Service
Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Stay at Victoria's newest hotel, DoubleTree by Hilton Hotel & Suites Victoria. Ideally located just steps away from the Inner Harbour, Victoria Conference Centre, shopping, whale watching, museums and many arts and cultural activities. Enjoy a warm welcome when you stay at our contemporary Victoria, BC, hotel. You will even be greeted with a signature DoubleTree Chocolate Chip Cookie on arrival. Feel at home in an inviting guest room at this hotel in Victoria, BC, equipped with a Sweet Dreams® by DoubleTree bed, a refrigerator, microwave, ergonomic workspace and WiFi. Our guest rooms offer spectacular views of the Pacific Ocean, Olympic Mountain Range, downtown Victoria and the Legislative Building. Start your day off right in our breakfast lounge, which offers the Wake up DoubleTree Breakfast™ buffet. Unwind with a beer on the heated patio of Bartholomew's English-Style Pub, featuring evening entertainment and live music Friday through Sunday.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
This summary was created by AI, based on recent reviews.
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The DoubleTree by Hilton Hotel & Suites Victoria has garnered compliments for its cozy and modern rooms, which, despite occasional criticisms regarding size, provide stunning views and essential convenities. The hotel's staff is widely recognized for their professionalism and friendliness, contributing to the overall positive atmosphere.
While most visitors appreciate the cleanliness and the prime location near key attractions, some have expressed concerns over the value, citing unexpected charges. Amenities are generally well-received, though a few guests were dissatisfied with specific aspects like sofa beds.
Location
Central
Atmosphere
Welcoming
Rooms
Comfortable
Value
Expensive
Cleanliness
Immaculate
Service
Friendly
Amenities
Well-appointed
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Excellent stay! Check in was a breeze. Great location. Local transit right out the door and day pass only $5 Was clean, comfortable. Microwave and mini fridge. No charge safe in room. Stocked coffeemaker with tea. Bottled water provided. Large toiletries provided. Front desk staff were great. Would definitely stay here again. TRUE….construction right next door and they start at 7 am sharp and is all quiet at 5 pm. Construction did not bother us. Very pleased with our visit
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Date of stay: August 2023
Value
Location
Service
Trip type: Travelled as a couple
Room Tip:Sticky Wicket, 1 block away has great happy hour drinks and food everyday
BIG NEGATIVE was NO...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Natalie King, General Manager at DoubleTree by Hilton Hotel & Suites Victoria
Responded Aug 11, 2023
Thank you very much for choosing to stay with us at DoubleTree while you were visiting Victoria. We appreciate you taking the time to share your experience and it is fantastic to read that you enjoyed the hotel and amenities. I hope we can welcome you back again soon! Natalie
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I would expect this place to be pretty packed in most summer but I guess we are living in an uncertain time. It was very quiet, we didn’t meet any other guest during our five nights stay. There staffing is also minimal.
We stayed here end of July for a working trip. The BC resident rate was reasonable (probably due to reduced service) so we decided to book here instead of our usual private condo. Reservation via hilton honours app was fast and easy. The digital key didn’t work so the check in was not contactless. Other than that it was efficient and fast.
Room was clean, and spacious, looking out to the condo on the city side. There is microwave and fridge in the room. No room service and no daily routine cleaning - but if you arrange a time they will come up to clean it and replace towel, toiletries etc. So we asked for room cleaning once over a five nights stay. No valet parking which is easier for us as we needed our car every morning at 630am to travel to work.
Air conditioning wasn’t that powerful as the weather was very hot during three of the five days. That was a slight disappointment as the air conditioning was our main reason choosing a hotel over a condo for this business trip.
The location can not be more perfect, walking distance to many places, lots of shops and restaurants nearby. We are very impressed with the independent book stores in victoria in particular.
Overall, a pleasant and quiet stay for a business trip.
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Date of stay: July 2020
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from DoubleTree Victoria, General Manager at DoubleTree by Hilton Hotel & Suites Victoria
Responded Aug 18, 2020
Dear anaest, Thank you for taking the time to share your valuable feedback with us. I am pleased to hear you enjoyed your stay at the hotel as well as our wonderful location right downtown. We hope that we will have the pleasure of welcoming you back in the near future, the warm chocolate chip and walnut cookies will be ready and waiting for you!
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My wife and I stayed at this location right at the beginning of the pandemic when things were still uncertain and changing by the minute. As fate would have it, the conference we were supposed to attend was canceled the day after we arrived. The staff at this location were so incredibly accommodating with everybody's shifting schedules and while I'm sure they were exhausted, you certainly couldn't tell. On top of the rooms being immaculate and spacious, the hotel was in very quick order adjusting to new health and safety guidance like adding hand sanitizing stations and adjusting meal service. I am so grateful for the phenomenal hospitality and will be staying here again. COVID-aside, the location is amazing and is within walking distance of everything in downtown Victoria.
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Date of stay: March 2020
Rooms
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from DoubleTree Victoria, General Manager at DoubleTree by Hilton Hotel & Suites Victoria
Responded Aug 5, 2020
Dear L4417WRickg, Thank you so much for taking the time to write a review to share with our Tripadvisor readers about your stay at The Doubletree by Hilton Hotel & Suites Victoria! I wanted to reach out to you and thank you for your kind words about our team. I will be sure to pass along all the lovely compliments to our service team members. I am so happy to hear you enjoyed your stay with us and hope that we will have the pleasure to welcome you back in the future so that we can make your next stay with us another brilliant one.
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From the moment we arrived and were greeted with a friendly smile and a young woman that could not do enough to make us feel comfortable I knew I was in the right place. My husband and I were on a vacation during Covid and I wanted to be clean and safe. The first thing she did was upgrade us to a higher floor which was exciting because I wanted to see the beautiful city. We arrived in our room and the bed was cosy comfortable. High-quality linens and pillows, and a view to die for. The room was spotless and immaculate and I received a text quickly from the young lady at the front desk asking us if there was anything that she could do for us and how did we like our room. I replied that we were so impressed and thank you very much. The next morning we were having breakfast and I received another text asking if there was anything she could do if we needed fresh linens etc. because we had opted not to have housekeeping due to Covid. I replied that we did need some new linens she said she would have them waiting at the front desk along with fresh coffee to re-supply the room. We had such a lovely vacation and felt extremely comfortable and safe in our room, I never wanted to go home. I’ve posted a picture of the view from our room.
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Date of stay: August 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We stayed three nights in a King View Room through a BC Ferries package which was an amazing value.
The hotel was clean, friendly, close to amenities and tourist attractions. The room we stayed in was very attractive and clean, the bed was comfortable, the linens and pillows were of a high standard. A small balcony allowed some fresh air, or a step out to take photos without glass in the way. We were on the 14th floor and could still hear the traffic noise so we would always aim for a higher room.
If you have a King room, the bathroom is tinier than most, but the large shower is excellent as is the quality of the soaps, shampoo, lotion, etc.
The glasses provided in the room are heavy and cheap so bring your own, if wine glasses are important to you. We bought some for our three days.
Be prepared to hand your keys to a valet to park your car throughout your stay, but the lot is very close to the front door.
A new Starbucks with ample seating and a fireplace is attached to the hotel foyer. There is also a breakfast room down one level which also provides free tea and coffee to guests and a pub at street level if pub food is your thing. We had a couple of delicious Victoria brewed pints and a not so delicious appy, but we’d give the restaurant another chance on our next visit.
All in all, we would stay here again and would not hesitate to recommend it, as there were only very minor criticisms.
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Date of stay: November 2021
Rooms
Location
Service
Room Tip:Views from 14th floor was lovely.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from DoubleTree Victoria Guest Service Manager, Guest Services / Front Office at DoubleTree by Hilton Hotel & Suites Victoria
Responded Feb 7, 2022
Thank you for your thorough review CruisinJ. We appreciate that you have high standards and we're glad you enjoyed your stay with us.
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We really enjoyed our stay at the Hilton Doubletree in Victoria for a number of reasons:
• Location: The hotel is located in a convenient location to walk to many things in Victoria. Some of the rooms face west and so you get to watch nice sunsets from your room, as we did. It is very easy to find free and cheap street parking. • Room: The room itself was spacious, clean, well equipped, good soundproofing. We also had nice balcony with windows that opened (primary reason we chose it over the Marriott which has not been renovated in a loooong time!). • Facilities: The hotel has a nice gym that can be booked for 45 minute timeslots. The equipment is modern and the gym was very clean. • Staff: We found the staff to be very welcoming and helpful. When our room was not ready, they held on to our bags and actually called us when the room was ready (many hotels say they will do this but never do). They also asked how our stay was after we checked in and came back down to the lobby. The staff at breakfast were also great; we really appreciated the friendly service. • HHonors Benefits: As Gold members, we did feel that we were very well treated at this hotel. As occupation was low, we were upgraded to a suite both stays. We also appreciated the a-la-carte breakfast options which were very generous. We also appreciated the Sunday special and if the French toast sticks are offered, we recommend them.
Overall, we feel that the Hilton Doubeltree is well run and the staff care. As Marriott Titanium members, it was a hard choice to stay here to miss out on earning points and nights but we feel the DoubleTree was a good choice and we will stay here again in the future. And yes, they still serve the delicious cookies on check-in for the win!
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Date of stay: September 2020
Location
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from DoubleTree Victoria, General Manager at DoubleTree by Hilton Hotel & Suites Victoria
Responded Jan 22, 2021
Hello WeLeaveToday, Thank you so much for taking the time to leave this review. The entire team and I are absolutely delighted to receive such excellent feedback. We are happy that you enjoyed your stay, and hope that we can welcome you back to the DoubleTree by Hilton Hotel & Suites Victoria in the future! -Guest Services
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We had to go on an emergency road trip from Calgary to Victoria to move my daughters things out of her apartment she can no longer afford. The DoubleTree hotel by Hilton had great rates in a great location. We arrived just fine and Xavier was there to greet us. He was really great and really made us feel at home. It's a tough time to travel. The parking garage is generally locked. The front doors to the hotel are locked after 6 PM (it is not hard to get in if you are staying there) and there is a bare minimum skeleton staff. We could not order food from their restaurant as it was closed. There were no restaurants anywhere we could go to, so we had to order in and eat in the hotel room. Thankfully, we had a 1 bedroom suite for a great price, and it came with a table and chairs so we could eat in comfort. With refrigerator and coffee/tea maker in the rooms, the place was a comfortable place to park ourselves in the middle of a busy move. It's a great hotel in a great location and if/when we return to Victoria, we will definitely be looking at staying here again.
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Date of stay: May 2020
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from KristineLerch, Director of Sales at DoubleTree by Hilton Hotel & Suites Victoria
Responded Jun 24, 2020
We are so happy that we could be a comfort to you during a tough time and look forward to welcoming you back in the better days ahead.
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My family and I stayed at the hotel from January until the end of March because of a fire we had at our home. The staff was excellent making us feel at home and were accommodating to our family's needs. The suite we stayed in was able to feel like home as the hotel brought in extra amenities (like fridges) and added personalized touches to the kid's bedroom so it felt like home.
We were concerned with potential COVID exposure being in a communal space but the hotel staff put our fears at ease. The property was clean, staff wore masks and other guests were respectful of not sharing elevators.
During our long stay we had takeout breakfast from the onsite restaurant and the staff quickly got to know our preferences.
Overall it was a great experience and we would recommend staying at DoubleTree to any of our friends and family.
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Date of stay: January 2021
Rooms
Service
Sleep Quality
Room Tip:Best views are on the south west side of the hotel. Go as high up as possible.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from DoubleTree Victoria Guest Service Manager, Guest Services / Front Office at DoubleTree by Hilton Hotel & Suites Victoria
Responded Apr 17, 2021
Dear WestCoastKage, Thank you for taking a moment to share your response. We're sorry to hear about the circumstances that brought you to our hotel but we're glad that we were able to make you feel comfortable and cared for during your stay. Thank you for mentioning our extra efforts with regards to COVID-19. We are working hard to ensure our guests and staff feel safe during this time. We're glad you were able to avail of breakfast through Table 21 and that your time here was memorable. We look forward to welcoming you back to the Doubletree Victoria...hopefully under different circumstances. Sincerely, Meg S.
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I am very grateful for such an excellent extended stay at the Doubletree in Victoria. Having not lived in B.C. since the 90’s and after exiting my home in Chile during the height of Covid, it was significantly beneficial to receive comfort through this excellent property and supportive team in what became my home away from home for several months. From my initial discussions with Kristine and my preliminary couple of nights visit to view and compare a number of suites, everything fell into place, and I was able to enjoy spectacular floor to ceiling balcony views of the Olympic Mountains and the Juan de Fuca Strait during the rather difficult times of 2020 / 2021. The property is immaculately maintained and very clean (thanks Bambi!) with many amenities such as a gym and a pub that offers great food, all in the same building. The breakfast menu offers many options with plentiful portions and speaking with Aileen and Julie and the breakfast team was always a pleasure. Xavier, a guest services manager, was incredibly helpful with all my requests and it was great to have such interesting conversations with him during some of the quiet periods when all seemed upside down because of Covid. The entire front office and maintenance and cleaning team provided excellent service and made me feel at home for which I am very grateful. Thank you to all the team! You made a very difficult period that much easier which I very much appreciate. I hope you all have a great summer in beautiful B.C.!
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Date of stay: December 2020
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from DoubleTree Victoria Guest Service Manager, Guest Services / Front Office at DoubleTree by Hilton Hotel & Suites Victoria
Responded Aug 8, 2021
Dear toddjM3224IR, Thanks so much for your kind review! It was a pleasure hosting you for your extended stay with us and we're thrilled you came to think of the hotel as "home". We appreciate you mentioning Xavier's service - he is great at what he does - as well as the service of the front desk team - of whom we are quite proud. We do hope to welcome you back to our hotel soon. Till then, wherever you are in the world - be well. Sincerely, Meg S.
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My wife and I stayed at the Doubletree by Hilton in Victoria for a long weekend and our stay was faultless from start to finish. The hotel itself is very well appointed and we loved our room and view but it was the staff that made it for us. From the moment we arrived the service and attentiveness were faultless and exceeded our expectations at all times. Front desk and restaurant staff in particular were extremely helpful and welcoming. The hotel amenities were clearly explained on check-in and the famous warm cookie and bottled water are always appreciated. The hotel itself is in a great location, just a couple of minutes walk from the waterfront and main streets. Lots of drinking and dining options are literally moments away. Parking is only by means of a valet service but this worked very well and our car was ready within a minute or two of asking. We will not hesitate to stay here on our future visits to Victoria.
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Date of stay: January 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from ChristinaSDblTree, Guest Relations Manager at DoubleTree by Hilton Hotel & Suites Victoria
Responded Feb 6, 2020
Dear walescan, Thank you for taking your time and expressing your delight with our hotel. We are beyond thrilled to receive what may be one of our favourite reviews to read. I will be sure to pass the lovely compliments to all our service team members. We are all in this business to be able to make someone's vacation a memorable one and to be able to see a smile on all our guests faces. A 5 star review such as this, is a great accomplishment and it was a pleasure to have you at the Doubletree by Hilton Hotel and Suites. If your travels should bring you back this way, the warm cookies will be waiting!
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We have multiple rooms that a pet friendly in our hotel. Please let the front desk know you have a pet when you arrive and we will assign you a room that matches your need
There are more places to choose from in the Victoria area.
PRICE RANGE
C$272 - C$464 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
executive hotel victoria
LOCATION
CanadaBritish ColumbiaVancouver IslandVictoria Capital Regional DistrictVictoriaDowntown
NUMBER OF ROOMS
181
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Are there any historical sites close to DoubleTree by Hilton Hotel & Suites Victoria?
Many travellers enjoy visiting Legislative Assembly of British Columbia (0.4 km), Craigdarroch Castle (1.6 km), and Empress Hotel National Historic Site of Canada (0.2 km).
