Everyone needs a place to lay their weary head. For travellers visiting Vancouver, La Grande Residence at the Sutton Place Hotel is an excellent choice for rest and rejuvenation. Well-known for its luxury environment and proximity to great restaurants and attractions, La Grande Residence at the Sutton Place Hotel makes it easy to enjoy the best of Vancouver.
Rooms at La Grande Residence at the Sutton Place Hotel offer a flat screen TV, air conditioning, and a kitchenette providing exceptional comfort and convenience, and guests can go online with free internet access.
A concierge and room service are some of the conveniences offered at this hotel. A pool and a lounge will also help to make your stay even more special.
While staying at La Grande Residence at the Sutton Place Hotel, visitors can check out Robson Street (0.3 km) and Marine Building (0.7 km), some of Vancouver's top attractions.
While in Vancouver, you may want to check out some of the restaurants that are a short walk away from La Grande Residence at the Sutton Place Hotel, including Blue Water Cafe (0.8 km), Cardero's Restaurant & Live Bait Marine Pub (1.0 km), and Top Of Vancouver Revolving (0.9 km).
During your visit, be sure to check out popular attractions like Stanley Park (2.0 km), Granville Island (1.5 km), and Vancouver Downtown (0.5 km), which are all within walking distance of the hotel.
Whether you’re travelling for business, pleasure or both, La Grande Residence at the Sutton Place Hotel is sure to make your visit to Vancouver one worth remembering.
La Grande Résidence At The Sutton Place Hotel Vancouver
310 reviews
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Staying here currently with a family of 5 and there weren’t many current reviews when I was researching so thought I’d contribute.
Hotel is lovely. We are staying in La Grande Residence with two bedrooms and a sofa bed (extra points for the sofa bed actually being made up with bedding rather than us having to do that, at a lot of the hotels we’ve stayed at this hasn’t been the case - thanks!).
Apartment is very spacious, heaps of cupboards, excellent aircon, looks like a recently renovated bathroom and everything you could want in the kitchen (Nespresso machine plus 4 Nespresso capsules). There is a laundry on the M level which is $2 wash and $2 dry and a little shop that will give you change for the laundry, all open till 10pm. Havent tried the pool yet. Location has been great. 10 min max walk to everything we’ve gone to so far and the main shopping street right next to us.
Only complaint is sometimes you wait for a lift but that hasn’t been much of an issue and even then it is a short wait. Staff have all been very friendly. We are at the end of our 3 week holiday and enjoying having the extra space to spread out. The beds are so comfy and after experiencing many different hotels we are loving this one.
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Date of stay: July 2024
Value
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Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
Room Tip:It has a laundry which makes life so much easier. The restaurant across the road (Joeys) is...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Fabulous stay! We stayed in a 2 bedroom apartment, with our 2 young children. It was a beautiful apartment, with a kitchen stocked with all the tools you need (dishwasher, oven/microwave, stove, utensils, cooking utensils, nespresso machine, even a can opener). The beds and pillows were comfy, the view of the city wonderful, and the staff here are top notch. Super friendly, and go over and above to help you. Other reviews mentioned the fire station and AC unit being loud. You do hear the fire trucks, but it's not for long at all and didn't disturb us in the least. The AC is loud. Not inside the suite, but on the balcony. We didnt spend much time out there because it was hot and the AC was going, which made the balcony a bit too loud to be out there. But it really wasnt a big deal, and had it not been a heat wave would have been less of a factor. Wish parking wasn't so expensive, but it's downtown Vancouver so what can you do.
Love this hotel, 100% recommend. We will be back!
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Date of stay: August 2021Trip type: Travelled with family
Room Tip:The parkade is tight and small. If you drive a larger vehicle (SUV/Van/Truck) you want level 4....
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from GM Sutton Place Vancouver, Owner at La Grande Résidence At The Sutton Place Hotel Vancouver
Responded Aug 23, 2021
Thank you for your 5 out of 5 Star Review! We are delighted that you enjoyed your stay in La Grande Residence and look forward to welcoming you back for another memorable stay soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This was an interesting experience, but before I get started let me preface it with this: an assistant professor at Harvard Business School estimates that an additional star rating is worth an extra five to nine percent in revenue. Accordingly, I've become very skeptical of online reviews.
I booked my room through Hotwire, which represented this property as a five star hotel. I fervently disagree. In fact, I couldn't find any site that agreed with their rating. Moreover, The Sutton Place proudly displays a plaque with four stars in its reception area. I'll agree with that, but allow me to share my story.
I entered the lobby, admittedly it was impressive -- decorated in a traditional manner with marble, crown molding and polished brass hardware. However, the air freshener they use in that area, in my opinion, has the scent of an over powering men's cologne. It reminded me of my eighth grade history teacher, that's not an aroma that I relish.
Making my way to the reception desk, I was greeted, promptly checked in and presented with a key card for my room. Assistance with my luggage wasn't necessary, which was a good thing because it wasn't offered. However, I was directed to an elevator that whisked me up to the ninth floor where I nervously entered the next chapter of my alleged five star hotel experience. A swift insert of the key card activated the flashing green light that, according to Hotwire, should lead me to a room that was "sure to please even the most discriminating tastes." Ahem. Within a few minutes I was back at the reception desk requesting a cleaner room. To the hotel's credit, they quickly apologized and gave me another room. Yes, it was cleaner and had a superior view, but not a room worthy of five stars.
The king sized bed was comfortable, but the headboard had stains on it and some of the other furniture could benefit from cosmetic repair work. The television was a flat screen, but the picture didn't appear to be HD. The bathroom decor is dated, but acceptable. The issues I encountered with the bathroom include poor ventilation (I know what you're thinking, but the problem was with the mirror fogging up when I used the shower) and the toilet water kept running after each flush until I jiggled the handle.
The room was comfortable, but the walls are thin. I could hear my neighbors close the drapes and their bed knocking against the wall during their amorous encounter. Fortunately that didn't take long.
I will say this, I was impressed with the staff's attentiveness. When I contacted reception with a problem, it was handled swiftly. In addition, a manager followed up after I voiced a concern about the first room's cleanliness. I only wish that I didn't have to deal with any problems whatsoever -- it got tiring, especially when I was anticipating a five star experience.
A few additional things the hotel could do to improve its appearance: re-caulk the joints between the bath vanity top and back/side splashes, repair peeling wall paper and vacuum the corridors on a daily basis; I saw the same towel lint sit on the corridor carpet for three days.
I think this property has potential and I wish them well. Whether you're in town for business or pleasure, if you like being close to everything, the hotel's location is great. My final comment is that I'd encourage management to rethink the Internet charge in the business center, and possibly throughout the entire hotel, as its competition tends to include Internet as part of the room charge.
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Date of stay: August 2012
Value
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Location
Cleanliness
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Sleep Quality
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
So... almost a month at La Grande Residence, starting with 2 weeks in quarantine.
The suite was clean and spacious and was as comfortable as one could expect, given we were unable to leave the room for 2 weeks.
The bed was very comfortable but the suite was in need of refurbishment and some "TLC". The staff were responsive to our needs when we called, with one exception (more below). The concierge staff were helpful and courteous when delivering food and other essentials. When we were finally able to have our suite serviced the cleaning attendants did a good job.The heating did not work properly at the start but was fixed after a couple of days.
Being located very close to the 'fire station' wasn't ideal and frequently we were awoken in the night by sirens.
As we were told the restaurant was fully booked for dinner on NYE we decided to make our own in suite dinner. Trying to get glasses, a tablecloth and steak knives was almost impossible. After numerous calls and promises to call back, I had to resort to going down to the restaurant to ask the receptionist, this was at 6pm. She was offhand and said that tablecloths weren't available. I insisted and eventually nearly 45 minutes later the items were delivered to the room, with the exception of the champagne flutes. The young lady in question would benefit from some proper guest relations training.
We were also unhappy that there was no facility for breakfast apart from room service, which was very over priced. It should be very simple to serve a limited breakfast menu in the restaurant, given the restaurant was open in the evenings.
As we were staying for a month, half of which was under a quarantine situation, we were disappointed that we didn't receive at least one courtesy call to see how were were doing by the hotel management, who were not in evidence during our lengthy stay.
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Date of stay: December 2020
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from GM Sutton Place Vancouver, Owner at La Grande Résidence At The Sutton Place Hotel Vancouver
Responded Feb 12, 2021
Thank you for giving us your feedback. We pride ourselves in meeting the highest standards in both accommodation and service, during your visit we failed to meet all of your expectations and for that I do apologize. I have spoken to the Executive Team and your comments have certainly been able to be used as a learning tool. The apartment will be completely inspected and any deficiencies taken care of. Readers, due to the Covid pandemic we do have some Food and Beverage Facility restrictions, please review our website for all Hotel details and updates prior to arrival. Thank you for choosing to stay with us and we look forward to seeing you again in the future.
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We booked a 2 BR Suite for a week. The suite was large, quite nice and beds were very comfy. A bit worn down. Wallpaper seemed dingy and peeling a bit. Only 2 chairs on the balcony. Went half our stay with no PPV movies which we wanted and then had to change rooms to get them. Close to a hospital and great downtown location means a bit of noise on the lower floors but not too bad.
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Date of stay: September 2021
Rooms
Location
Service
Room Tip:Higher is better for less noise. Over 9 is considered an upgrade.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from GM Sutton Place Vancouver, Owner at La Grande Résidence At The Sutton Place Hotel Vancouver
Responded Nov 28, 2022
Dear Guest, Thank you for sharing your experience with us and we value your feedback. We look forward to welcoming you back in the near future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My family of 6 booked this place because it offered 2 bedroom suites allowing us to stay together. Our arrival was delayed by a day due to a cancelled flight. I contacted the hotel to try and change our booking but was told there was a 2 night minimum stay. I advised that we would keep the booking (pay for the 2 nights) to give us early access to our room the next day. My card was automatically charged that day. When I arrived, the reception tried to check me into 2 separate rooms, pretending this is what I had booked. When I corrected them, I was told we had been “upgraded” to 2 rooms. When I stated I wanted to keep the original room to keep my family together, she went to get the manager. I was then told by the manager that our original room wasn’t available and they were offering 2 rooms instead. When I questioned if our room had been given away, he said that they discovered a leak in it at 9pm the night before and it was being checked by maintenance. I asked for a refund for the previous night, given the room wasn’t fit for purpose and was offered no discount or refund. My husband overheard him giving the same story to someone else so it sounded like a line used when the rooms were resold to walk up guests. We were made to take the 2 smaller rooms whilst paying for the larger suite - no discount or reduction of the bill was offered. Absolutely shameful behaviour from the hotel. I still can’t understand how I was made to pay for something that wasn’t available for me to use. Would not recommend this place - they do not give you what you pay for!
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Date of stay: January 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from GM Sutton Place Vancouver, Owner at La Grande Résidence At The Sutton Place Hotel Vancouver
Responded Jan 19, 2023
Dear valued guest, thank you for your comments and feedback, your review will be discussed with the Executive Team and if there is anything we may have been able to improve upon, it will not be overlooked. We do hope to see you again in the future!
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I recently stayed at La Grande Hotel at Sutton Place, Vancouver Island. The hotel is beautiful, with luxurious rooms, excellent dining, and top-notch facilities. However, my experience was slightly marred by an unwelcoming interaction with a reception desk employee named Shavi (or something like that). He was very mean and was screaming at me while checking us in.
This is a nice hotel, and I was surprised at his behavior. The only reason I gave it a 3 star for of that employee. This was my only bad experience in Vancouver and it was a bad one.
Aside from this, the rest of the staff were friendly and professional, ensuring a comfortable and enjoyable stay. Despite this minor issue, I would still recommend La Grande Hotel for its overall quality and service.
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Date of stay: May 2024Trip type: Travelled with friends
Room Tip:My 2 night cost was 1886 CAD. you will be paying 50 CAD for parking per night.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
My husband and I stayed here with our two toddlers in a two bedroom unit. I rely faithfully on Tripadvisor but unfortunately there was nothing written when I booked. Our unit was absolutely filthy (the kitchen sink sponge had dirt and food and hair crusted into it; the cabinets had food and dirt stuck to them, the carpets and upholstery were visibly dirty and so greasy and disgusting to touch we could not walk without shoes or sit without putting a sheet over the furniture), the switch plates and some baseboards were broken, the walls in dire need of paint or at least a good hosing down. The bathroom was so small that housekeeping puts the towels in the bedroom as there is neither enough rack or counter space to keep them in the bathroom, the furniture was mismatched and really tacky, the air conditioner and open electrical panel is in the walk in closet (really just a utility closet with two wire racks to hang clothes) and it is so loud that we couldn't stand to have it on while we were in the room, nevermind on the balcony where the exterior portion of the unit sits . We unfortunately had to put our kids down for a nap immediately and could not request another room right away. As soon as possible I went to the front desk and described the room to the clerk; I told her that I assumed this room was an aberration that simply had not been updated when the rest of the hotel was built or renovated. She assured me that all the rooms were identical except that if I wanted I could pay to upgrade to a 2 bedroom penthouse unit. A really nice bellman took me up, and I have to say that it wasn't much better. The appliances were stainless steel and overall the unit had less dirt but I would never describe it as clean. I told him I'd talk it over with my husband, and while doing so I received a call from the front desk manager who said she'd been told about my concerns and we accepted her offer to upgrade us to the penthouse unit free of charge. I have to say this was extremely good service as I'd never even asked to speak with management. At 1:00 a.m. there was a huge crowd of people yelling and smoking in the hallway for so long we finally called the front desk, and we were told that we were not the first people to call and complain and they would have security attend. A while later security showed up and asked them to quiet down a bit, but the crowd noise and smoke continued in the hall until we phoned a second and third time. In all, we lost about 2 hours sleep and our children were half scared out of their minds. The hotel dealt with this very, very poorly.
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Date of stay: July 2008
Value
Rooms
Location
Cleanliness
Check-in / front desk
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We stayed at the Sutton on September 11th for 1 night. We booked a two bedroom suite. I booked 9 rooms for the night for a group we were traveling with. Our room was the only room at La Grande Residence at the Sutton Place, the other rooms were all at the Sutton Place Hotel. Check in is at the same front desk and all rooms connect through the same lobby.
Our suite was booked through American Airlines AAvantage. The site indicated a two bedroom suite with no other details. The hotel was listed as a 5* property.
Upon check in, all our traveling companions were assigned rooms in the Hotel as booked and ours was assigned in the Residences as booked. We were assigned room 251. Upon opening the door to our "Suite" it was clear this room had not been updated in many years and was in very poor repair. The pictures say it all. I went back to the front desk and indicated the room was unacceptable. The representative indicated I had booked a non-renovated room. I told her the site I booked on made no representation as to the renovated or not but the room I had been assigned to should not be rented in its current condition. She offered to show me another room on the 14th floor. A bellman took me to the 14th floor and the room displayed was no different that what we had been assigned. I declined moving rooms. Our 18 travel companions were meeting for a birthday dinner and I had no more time to deal with the issue. We were only staying one night thank goodness. After returning from dinner I did take photos of our room and went back to the front desk, with my IPad, to show them the photos I would be posting on trip advisor. The representative at the front desk was very professional and seemed concerned but indicated that since my reservation was prepaid there was nothing they could do. They did offer to provide free internet, normally $20. They did take my email address but I never received an email.
I did also communicate with American Airlines and indicated they should not be selling the Sutton product through their website without assurance their customers would not be assigned the non renovated units. I did not receive a positive response from American Airline either. We stayed at a Pinnacle hotel in North Vancouver and a Pan Pacific hotel in Whistler the two nights before this, both were 4* hotels and the quality of both FAR exceeded what we experienced at the Sutton.
Another issue with the 2 bedroom suite is that there are only AC vents in the living room and one bedroom. The other bedroom is far from any AC vent and required opening the window if you require cool to sleep as well as leaving the bedroom door open eliminating any privacy when with another couple. With the hotel being downtown to leave the window open means you will be disturbed by noise and sirens all night long. 5*?
I did ask our traveling companions how their rooms were. All indicated the rooms were warn and not nearly as nice as the two nights before.
I do want to be clear that the front desk staff was very professional and utilized all the tools they had been given, which were few, to deal with the situation. This is an issue of management selling rooms that should be not be sold. I would be disappointed to get the room we received at a 2* hotel.
One other issue. The website we booked on did not indicate that the 2 bedroom suite only had one tub shower. There were two separate bathrooms but one with only a sink and toilet. This was also a bad surprise when sharing accommodations with another couple. Again something American Airlines site did not disclose and for which they did not take responsibility.
All this to say we will not be booking the Sutton again and we will be careful when booking with American Airlines to be sure what kind of room we will be getting.
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Date of stay: September 2015
Value
Rooms
Service
Trip type: Travelled as a couple
Room Tip:Choose another hotel
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Navid S, General Manager at La Grande Résidence At The Sutton Place Hotel Vancouver
Responded Oct 5, 2015
Dear Guest, We would like to thank you for taking the time to write about your recent experience. We are grateful for your feedback and would like to again express our sincerest apologies for your disappointments. I understand that our Front Office Manager has contacted you via email addressing your concerns. We sincerely hope that you will give us the opportunity to regain your confidence at The Sutton Place Hotel. Guest satisfaction is very important to our entire team and we strive to ensure that all guests have a positive experience. Regards,
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We stayed in the 10th floor, 2 bedroom suite, 1.5 baths, and pull out sofa to accomodate family with 3 teenage boys. Suite furnishings and fixtures were chic, modern and spotless. 3 flat-screen TVs and large balcony with table and chairs. Modern designed kitchen had oven, stove, fridge/freezer, dish washer, utensils discreetly hidden by dark cabinets. Nespresso machine with four free pods which is inserted sideways (not face up). Four person dining table and 2 counter stools. Staff was friendly and knowledgable. Location was centrally located to a IGA market next door, movie theaters across street, transportation, shopping and eateries. Did not hear noise from adjacent elevator and central air unit in the master closet.
Soft linens and thick towels. Water saving rain head. Lots of closet space and cabinet shelves.
Minor cons is the frosted doors would emit light from hallway and bathrooms when lit. There is a fire station located behind hotel, and a hospital a few blocks so you will hear sirens sporadically but noticeably quieter than other big cities like NY, SF, and Seattle.
I liked this property and would stay again.
The city is beautiful and recommend taking water ferries to areas of interest such as Granville and Maritime Museum/Kitslano Beach. Stanley Park is beautiful to walk, bike and trolley by horse. There are parking lots circumventing the park.
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Date of stay: August 2015
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Navid S, General Manager at La Grande Résidence At The Sutton Place Hotel Vancouver
Responded Aug 19, 2015
Dear Guest, Thank you for choosing La Grande Residence at The Sutton Place Hotel and for sharing your experience with the TripAdvisor’s community. I am so happy that you enjoyed our amenities and location. I will be sure to pass along your compliments to our team. We truly value your feedback and hope to welcome you back in the near future. Thank you.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Dear Guest,
Thank you for your questions.
The One Bedroom Sutton Suites are located on Floors 1-9 (La Grande Residence Tower)
• 1 King Bed, 1 Sofa Bed (Queen)
• 1 Bedroom, 1 Bathroom, Full Kitchen
One Bedroom Deluxe Suites are located on Floors 10-16 (La Grande Residence Tower)
• 1 King Bed (Premium Pillow-Top)
• 1 Pull-Out Sofa Bed (Queen, Request Only)
We have good quality sofa beds. We also have 2-bedroom suites for your consideration should you prefer the comfort of standard mattresses. Again thank you for considering to stay at the Sutton Place Hotel Vancouver. Please do not hesitate to contact us directly if we can be of further assistance.
Thank you for your inquiry, all our one bedroom residences suites are furnished with a king size bed. In addition we also provide a queen size pull out sofabed in the living room. Please let us know if we can be of any further assistance.
Regards
There are more places to choose from in the Vancouver area.
PRICE RANGE
C$470 - C$682 (Based on Average Rates for a Standard Room)
LOCATION
CanadaBritish ColumbiaVancouverWest End / Robson Street / Central
NUMBER OF ROOMS
164
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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