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About
4.5
#5 of 109 hotels in Calgary
Location
Cleanliness
Service
Value
Across the street from Calgary Tower, this modern, upscale hotel is just steps from the Arts Commons the Glenbow Museum, the TELUS Convention Centre, and Olympic Plaza. Also nearby: the popular pedestrian walkway Stephen Avenue, where there are nine large shopping centres and department stores, retro cinemas, some of the best restaurants, pubs, cafes and bars, as well as an array of eclectic boutiques and art galleries. Sleek, contemporary rooms are equipped with goose-down comforters and minibars, plus flat-screen TVs, Nespresso coffeemakers and free Wi-Fi. Amenities include a spa, a 24-hour fitness centre, and a contemporary lounge bar. Ten spaces, perfect for meetings and events, and an indoor parking are also available.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Centrally Located
Luxury
Languages Spoken
English, French
Location
899 Centre St SW, Calgary, Alberta T2G 1B8 Canada
Le Germain Hotel Calgary
1,170 reviews
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
A lot has changed post covid unfortunately. The hotel has done well in some aspects but others have room to improve.
The parking is one of these, there is no valet anymore since covid and the signage to find the current parking lot and to know which spots are safe to park in is lacking. I nearly missed the entrance to the parking and also noticed others calling in to ask where it was as well. There is no map on the website pointing out the parking lot. Due to poor signage, I had to call to confirm I was in the right parking place, to make sure I didn't need to take a ticket, to confirm that the spots marked "reserved hotel" were for guests and to confirm that the posted $40 per day would be discounted to the price I was quoted when booking.
Breakfast was previously included, now it is cancelled except for a couple of days per week. I understand the difficulty of having a buffet with covid happening, but it would be nice to have some sort of breakfast option available all days, even at a cost.
Be careful with your room selection, the first time we stayed, we had a large room with a bathtub, the second time, we were given a smaller room with no bathtub. I've never stayed in a hotel without a bathtub in any country I've visited, so this was new for me. I wouldn't have had an issue with this if I was informed of this at booking, but I wasn't made aware of this.
The room was clean. The TV in our room had a chromecast built in which was cool, it might be something you need to ask for in advance.
Overall the stay was nice and I've had worse experiences in Calgary but I've also had better. Next time we might consider looking around for something better.
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Date of stay: August 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Armine Gevorgyan, Guest Services / Front Office at Le Germain Hotel Calgary
Responded Aug 20, 2020
Dear Raymond W, Thank you for your time and sharing your feedback us . I will definitely that we had to adjust a lot of operations due to Covid . I hope we will be able to safely open our breakfast room with buffet in the future. Currently we have restored valet operations, I regret to know that this service was not available during your stay . All our rooms are coming with spacious walk-in rainfall shower ; and some rooms have bathtub as well. Chromcast is available on all the TVs in the rooms! I greatly look forward to having you stay with us again! Kind regards,
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We chose to stay for two nights between two legs of vacation: one featuring family visits in Edmonton, the second in the mountains with friends. It helped that we were subsidized by a generous gift certificate.
We enjoyed the view from our Privilege King corner room, the high ceilings, the Moulton Brown bath products, free Wifi and the very comfy bed. The room's layout and long desk allowed us to spread out and enjoy a variety of activities.
The proximity to the pedestrian mall, nice restaurants and patios for coffee and treats added to our city experience. Not feeling comfortable with indoor eating, we chose take-out for dinners and were impressed with the quality and presentation of what we ordered.
As others have commented, the staff were helpful and friendly without exception- but we'd offer a special mention of Erwin who went out of his way to cater to our every request.
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Date of stay: September 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I love this modern boutique hotel in the heart of downtown Calgary. Prior to my stay, I received a call to check on my needs for my upcoming stay. Desk personnel were professional and welcoming. The room was exceptionally comfortable with superior bedding - linens, mattress, etc. The bath/shower were also really nice - lots of space to spread out (as I was sharing the space with my sister!). k
Our room was also a considerable distance from the elevators and stairs making it a quiet location.
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Date of stay: August 2021
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The room had everything we wanted apart from one thing, something which we thought applied to other parts of the hotel and that was lack of light. Our room, including the bathroom, were much darker than anticipated even when the blinds were fully opened and all lights were turned to maximum so it gave the room an uncomfortable feel. It even made wet shaving difficult which was not helped further by a lack of a plug in the sink. Likewise, the corridors leading to the lifts were also darker than one would expect. Our reservation included continental breakfast which was fine apart from one thing - the lack of any bread to accompany the cheese and meat. We were flabbergasted when the hotel expected us to pay 5$ for 2 slices of bread! Overall, the staff were quite friendly and helpful. However, if ever in Calgary again, we would definitely look to stay elsewhere.
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Date of stay: September 2022Trip type: Travelled as a couple
Room Tip:Paying 5$ for two slices of bread when having continental breakfast when no bread is offered as...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Armine Gevorgyan, Guest Services / Front Office at Le Germain Hotel Calgary
Responded Sep 14, 2022
Dear Chris W, Thank you for your time and sharing your experience with us . I regret to know that lighting in the hotel was not up to your expectation. We are working with restaurant constantly to improve the breakfast offering. I am so pleased to hear that the staff were cordial and accommodating; and that other than the lights you liked the room amenities. We hope that you will give us another opportunity to welcome you back Regards,
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This hotel is nice but very inconvenient and overpriced. Staff were not helpful in their advice and it ended up costing us $52 for parking overnight because of innaccurate information given by her front desk clerk. Check out was painful even though we informed them that we had a gift card when we checked in. The hotel itself is very modern and aesthetically pleasing but not much value for your dollar.
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Date of stay: June 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Armine Gevorgyan, Guest Services / Front Office at Le Germain Hotel Calgary
Responded Jul 26, 2020
Dear joshmoka4, Thank you for your time and sharing the feedback with us . We are pleased to know that you liked the hotel design. We apologize about inconvenience during the stay ; and happy to confirm the hotel parking situation is resolved and self parking fee is currently 25 CAD for 24 hours . We hope to have an opportunity to provide you with a more fulfilling stay the next time your travel needs bring you to Calgary. Kind regards,
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Spacious room, nicely decorated with lots of amenities but still oddities from a chain that favors design to the detriment of functionality (faucet too short that floods vanity when opened slightly, sliding doors that could be opened Lamborghini-style because of missing rails on the floor, shower glass door that bangs a lot because of a measurement problem, light system requiring a PHD in electricity to understand how to switch off all lights at once)
Beds were very comfy and housekeeping fast to answer for amenities in shortage.
Breakfast buffet is a big disappointment. Quality was okay the first day (very good croissants, cold meats, banana loaf) but pastries leftovers clearly offered again the next days (not fresh at all). Worse is the staff that we seemed to bother and preferred to stay talking between each other. No "Good morning", no warmth at all, just rough business-as-usual style. When we asked for bread (twice, because once doesn't seem enough) for butter, jam or cold meat, we were reluctantly brought a basket of toasts, that were added to our room charge without letting us know. We really were under the impression that staff was expecting us to spread butter and jam on our fingers, and then, lick them!
This kind of experience really ruins a whole trip. It's just mean. And what is not understandable is that Charcut (the restaurant where breakfast is served) has many reviews reflecting poor behavior from the staff. How come Le Germain hadn't rectified the situation with them for a long time? I can't understand staying with a partner that damages one's brand...
That being said, lobby staff was quite polite and understanding, helping us to fix the troubling situation with breakfast. A big thank you also to the manager who was fast to act and did it in a generous way.
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Date of stay: December 2023
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Armine Gevorgyan, Guest Services / Front Office at Le Germain Hotel Calgary
Responded Jan 16, 2024
Dear Stephane93, Thank you for taking the time to share your experience with us. I'm delighted to hear that you enjoyed your stay and that our hotel team provided a warm welcome, addressing the issues you encountered with breakfast. I sincerely apologize for the breakfast experience. We will discuss the points raised with our partners at Charcut restaurant and collaborate with them to enhance both services and offerings. Your feedback on the stay is highly valuable, and we will explore various options to improve the overall guest experience moving forward. Thank you once again, and we look forward to hosting you on your next visit!
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We decided to stay at Le Germain Calgary on our last night of our week long excursion to Banff and Jasper National Parks. What a great decision that was! We treated ourselves to a massage and facial and the spa (really nice after hiking for so many days), and we wound down with room service from Charcut for dinner. The room itself was beautifully appointed and spacious, and we loved having some nice cool air conditioning after staying in some places that did not offer it.
The staff was wonderful- everyone was kind and warm. Our time at the spa was particularly relaxing- they offered drinks and snacks while we enjoyed the relaxation spaces and waited for our appointment.
I highly recommend this hotel if you are looking for a place to stay in Calgary or just to wind down and treat yourself to a nice night in.
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Date of stay: August 2022
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I am very disappointed on the choice of wine it was horrible and the chocolates are the most disgusting chocolates I’ve ever eaten in my life. The phone did not work in the room. And the couches were extremely uncomfortable to sit on. I paid almost 700$ and I expected top notch room and was greatly disappointed in the face that I was on the 5th floor with absolutely no view of the city as well. Overall I am extremely disappointed and will not be staying here again. The beds are not so great either. The only thing impressive was the size of the room and the fact they used real rose petals. Not worth the 700$ I spent on the room for a romantic evening for the first night of being a wife..
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Date of stay: January 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Armine Gevorgyan, Guest Services / Front Office at Le Germain Hotel Calgary
Responded Jan 21, 2022
Dear carrieannem2022, Thank you so much for taking the time to leave your comments. I are truly sorry to know that you did not enjoy your stay. We are sourcing chocolates from local companies that expert manufactures of artisan chocolates. And wine is sourced from one of beautiful wineries in British Columbia. We apologies for the inconvenience with telephone. We hope that you will give us another chance and we can definitely note your preference to be on higher floor . Thank you kind comments about spacious room and real rose petals arrangements. Please feel free to contact me should you want to discuss this further, Sincerely, Armine Gevorgyan agevorgyan@germainhotels.com
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This hotel doesn't provide bottled water. It cannot even be purchased. I had to walk to a McDonald's late in the night to buy water. I needed a good night's sleep and wanted a quiet room. Although the room and the bathroom was good, the room was noisy as I could hear all that was happening on the streets outside. Wouldn't stay here again.
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Date of stay: February 2020
Location
Cleanliness
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Armine Gevorgyan, Guest Services / Front Office at Le Germain Hotel Calgary
Responded Sep 12, 2020
Dear travellalone, Thank you for choosing Le Germain Hotel Calgary for your stay in February . All our rooms are equipped by minibars. We have water, soft drinks and snacks available for guests' easy reach . The items can be replenished any time . The hotel also supports eco friendly choices of the guests, and we have water carafes on each floor and ice machines on every even floor. Kind regards,
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We had a corner privilege suite, it was a very nice size. It had some very cool features. The bed was comfy. However the guests next to us were loud and partying. We finally complained and then the front desk assured us he dealt with the matter. For the most part thay was true however the guests just kept going in and out the rooms and doors slamming continued. When we checked out the front desk never even bothered to inquire how the rest of the evening went.
For the price we paid we certainly didn’t feel well relaxed or well rested.
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Date of stay: October 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Armine Gevorgyan, Guest Services / Front Office at Le Germain Hotel Calgary
Responded Oct 26, 2021
Dear LosCabosWedding, thank you for your time and feedback which is very important to us . I sincerely apologize that you did not have good rest due to noise situation on the floor. We will ensure that we are more conscientious with the guest who caused the issue and most importantly the guest who had inconvenience . Please contact me directly if you need to make any reservation in the future, I will be happy to assist you with . Regards,
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Hello , Prestige room and Apartment Suite comes with separate bathtub and walk in rainfall shower. All other rooms have spacious walk in rainfall shower.
Kind regards,
Armine
Dear Mr. alan592014, Thank you for choosing Le Germain Hotel Calgary.
As for transportation from the airport, a taxi or an Uber is the fastest option. It takes about 20 – 30 minutes to reach our hotel and costs about $40-50 depends on how long it takes.
There is laso shuttle services available to our hotel:
Allied shuttle will cost $15 per person. This could take up to 45 minutes to reach our hotel since it does stop at several other hotels in downtown Calgary. It leaves every half hour from YYC airport. No reservation is required to make, just approach their counter near Gate B on the arrival level. We can certainly help you to make reservation from hotel back to airport if needed.
Kind regards,
Armine G
The breakfast is served from 6:30 am till 10:00 am Monday to Friday.
And 7:30 am till 11:00 am on Saturdays and Sundays. Some exceptions on long weekends and other event dates may apply. Deluxe continental buffet breakfast is complimentary.
Good day, Thank you for contacting us .
Yes we do offer valet parking. the rates are different on weekdays and weekends. Please contact hotel for detailed information and we will be happy to provide all details
Armine Gevorgyan
Front Office Director
We were told the Hotel has shuttle service to different attractions; however, the places we visited were close enough to get to either by walking (including the +15) or by ridesharing.
There are more places to choose from in the Calgary area.
PRICE RANGE
C$236 - C$371 (Based on Average Rates for a Standard Room)
LOCATION
CanadaAlbertaCalgaryDowntown
NUMBER OF ROOMS
143
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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