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About
4.0
#98 of 242 hotels in Cancun
Location
Cleanliness
Service
Value
Seek shelter from the warm Caribbean when you stay in our hotel’s complete accommodations. Our rooms’ furnishings and amenities provide total privacy and relaxation. Staying just within the premises of our hotel in Cancun is still enjoyable. We have complete facilities for physical recreation, dining, night life, and personal pampering.
Boulevard Kukulcan Km 5.5 Zona Hotelera, Cancun 77500 Mexico
Name/address in local language
Hotel Casa Maya
2,109 reviews
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Located on a calm shallow water swimming beach. Great for kids and adults. Trampoline and swings galore for the kids. Nice pool and always plenty of lounge chairs. Store with reasonable prices in the lobby. Many choices for food. Pizza oven, Coco Loco Bar & Grill right on the beach. Indoor and outdoor dining. Live music in the lobby bar each evening with 2 for 1 happy hour and a menu for food. Units are very spacious. The one bedroom we have is remodeled and has a beautiful view of the ocean and beach and a full kitchen & dishwasher. There are no washers and dryers. The staff aims to please and are all super friendly and polite. The housekeepers are efficient. I don’t notice any odor in the halls like the other reviewer stated. Most of the floors are marble and spotless. The beach is walkable in both directions. It takes us 2.5 hours round-trip. The Ultra Mar ferry to Isla Mujeres is about a 15 minute stroll. The sidewalks are very nice and you can walk forever. The bus stop is a 5 minute walk and goes downtown or to the party zone. You can buy drink and buffet tickets at a nice discount and is handy. They will hit you up to go to their timeshare promo upon check in. You check in then they want you to sit in the lobby and someone will bring you your keys and buy you a drink and hit you up to go to the promo. WE don’t play that game - just give me the key. That is nothing unusual for anyplace. Others say the place is dated but what place isn’t that is even a few years old. It is not a bad thing. It is very clean and comfortable and spacious and quiet. They play a few games around the pool but they don’t blast annoying music all day like a lot of places we have been. They put on a fabulous NY Eve party here.
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Date of stay: January 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Redes Sociales Casa Maya, Ventas at Hotel Casa Maya
Responded Jul 28, 2023
Hello traveler! First of all we thank you for evaluating us. This helps us to continuously monitor the service we provide to our guests. In the meantime, we have taken note of your comments on our opportunity areas with our corresponding departments to ensure we maintain our usual standards. We look forward to receiving you again soon.
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after a 14 day quarantine from mx, happy to say we are healthy because this is the cleanest hotel i mexico. They are constantly washing and disinfecting everything from pool chairs to every flat surface in site. Now after 5 fantastic weeks of being pampered and kept safe, I want to thank the staff from manager Patsi to Asaile our maid and all the wonderful people who made this vacation spot unique.God willing we will return next year to Cancun's best Hotel Casa Maya thank you Patsi lol
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Date of stay: February 2020
Location
Cleanliness
Service
Room Tip:all rooms have water view that is breath taking I prefer the higher floors which are Quieter
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Cesia Alvarado, Atención al huésped/Recepción at Hotel Casa Maya
Responded Jul 13, 2020
Dear Walter, Thank you for taking the time to review our service. We are more than happy to know you had an excellent stay. We look forward to welcoming your visit on your next vacation.
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So, I gave this place 5 stars not because of the physical hotel itself. The hotel is one of if not the oldest resort in Cancun and definitely needs some updating, which they are in the process of doing. Our room, which was a one bedroom apartment was outdated but was very clean and had everything we needed including ocean view. It’s not a very big resort but they are adding another pool and hot tub. The beach was great and we spent most of the time there instead of the pool. Need more ambiance, music throughout the resort and nightlife. They had vendors come in every evening with authentic Mexican souvenirs which was nice. What made this place was the staff and the food. Just Being honest. The staff went above and beyond with the service and hospitality. They worked so hard to make us happy. I love how attentive they were to us. Fernando, Alberto, Adalberto, Norberto, Brian to name a few and can’t remember everyone’s name but every single employee was amazing! The food: OH MY GOODNESS!! The food was so amazing and delicious! Unlike many resorts I’ve been to in Mexico and in other countries, Casa Maya’s food was authentic to its country. Breakfast lunch and dinner. They also had the norm like burgers and pasta but we definitely took advantage and ate Mexican cuisine every day. With this resort you have the option of doing all inclusive or pay per meal. We did all inclusive and it did not disappoint. COVID: we felt safer here than the United States. Temperature checks, sanitizers every where, even your shoes had to be sanitized everywhere you go. Never did i see anyone without a mask, no one person, not even the guests. The one thing i didn’t like was the timeshare thing. They are very pushy when it comes to that so be aware.
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Date of stay: December 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Cesia Alvarado, Ventas at Hotel Casa Maya
Responded Jan 6, 2021
Dear Lyly, Thank you for choosing Hotel Casa Maya. We are grateful for taking the time to review our service, and happy to know you had an excelent time. Was a pleasure to have you at home, we want your know we work hard everyday to offer the best experience to our guests. We hope you can visit us again in the near future. Kind regards,
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Don't believe any negative reviews you read online. We stayed and had a wonderful time. Tons of beach chairs on a wonderful beach to pick from. Wonderful outdoor pool, water park, breathtaking vista, decent breakfast and food all day long, and the UPGRADED room was updated with a good kitchen, great living area with a murphy bed, clean, modern, and functional. We do not know what the Westernmost tower was like. Perhaps thats the negative area. So dont stay there! The main building has all the amenities one could need from seating areas to a mini convenience store and a bar and a tourist office There is nighttime security, they are CONSTANTLY cleaning the grounds and when we checked out, Julio, Luis and Ana were very gracious, polite and professional and expeditious. If the resort has gone through an upgrade, all the other complaints are null and void. There is food and drink service on the beach, plenty of palapas, plenty of umbrellas, and it's only a 15 minute walk to the ferry to Isla Mujeres. You're away from the noise in the club strip, and there's actually no reason to ever leave the resort. It was extremely affordable, and we finally found a more efficient and quiet, family and couple friendly resort/hotel in the Cancun Hotel Zone. We are very seasoned travelers, and have been to Cancun and spent many many weeks and times here. All the other positive reviews encouraged us to take a shot here and we were not disappointed. We recall being told to find a room above the fourth floor above the palm tree line where the view of the ocean would be unimpeded. We would reinforce that suggestion. Thank you Casa Maya for salvaging a very long trip in the end. We will be back in the future.
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Date of stay: July 2022Trip type: Travelled as a couple
Room Tip:Stay above the fourth floor, make sure you get a balcony, and go for a suite if you can. Get a...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Redes Sociales Casa Maya, Ventas at Hotel Casa Maya
Responded Jul 7, 2022
Dear Martinez family, we thank you for choosing us for these vacations and it fills us with satisfaction to know that you enjoyed your stay at Casa Maya. We constantly work on the areas that our guests point out to us to raise our quality standards. Thank you very much for your review and your score, they are certainly a great motivation for us. It will be a pleasure to welcome you again, best regards!
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We stay here every year. This year we stayed 3 weeks. I recommend a one bedroom to get a good room position in the resort with a good view, etc. Ask for a renovated room. The hotel is older and dated but don’t let that scare you - it is very well maintained. They are always doing maintenance. The windows are washed and the beach is swept with a machine. It’s great for kids to swim and float in the shallow water and there are many kids toys to climb on etc. Fernando does a great job with the food which includes buffets or menu and a wood fired pizza oven. The beach is walkable for exercise. Taxis and buses are in front and the sidewalks are awesome. There aren’t any real close by restaurants to walk to. The lobby store is reasonable and has a good variety and there is a gift shop too. You can purchase packets of 10 coupons to use for drinks which turns out to be less than 4.00 per drink and same with the buffets - you can purchase coupons to pay with and it is a savings and worth it. Also this is one of the few non all inclusive places. There are a couple other hotels on this stretch of beach but the beaches are not as well maintained as the Casa Maya. It is a short walk to the ferry which goes to Isla Mujeras and worth a trip.
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Date of stay: January 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Cesia Alvarado, Ventas at Hotel Casa Maya
Responded Mar 5, 2021
Dear Bunniein, Thank you for choosing Hotel Casa Maya. We are glad to read your comments and happy to know that you have enjoyed the service in all your visits, it's always a pleasure to have you at home. We look forward to welcoming your next visit.
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We had an amazing 5 day stay at Hotel Casa Maya. Some of the reviews we read prior to our visit were a little scary, but they are totally unwarranted. We arrived on a Thursday and didn't leave the resort one time until we had to on Monday. The restaurants and bars were all so good we didn't have to leave. The check in process was easy and painless, the service from every person on site was great. Our rooms were cleaned everyday, they even folded our pjs, brought us extra coffee everyday after we asked on the first day. The service on the beach was the absolute best, Esteban was AMAZING. He took care of us even when we weren't in his section. He even came to the front desk to tell us goodbye on the day we checked out. Fernando and Ramses also took very good care of us on the beach as well. We picked this hotel for the low price but will definitely return for the service and the beautiful beach, the sand felt so good between our toes.
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Date of stay: January 2022
Location
Cleanliness
Service
Room Tip:higher level rooms on the beach side have the best view
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Cecilia Salazar, Sales at Hotel Casa Maya
Responded Feb 8, 2022
Dear Mr. Justin, we thank you for taking your time to review our Hotel, we are glad you had an excellent stay, and we do hope you get to visit us again anytime in your future vacation, we will be happy to receive you.
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I’ve stayed here for years and it cannot be beat. Great established helpful staff, most are bilingual. It is easy to ask questions, gets help or suggestions. Many other places I have tried have staff just filling a role. Today is the last day of 3 weeks here. It’s more like an awesome condo with a kitchenette or full kitchen. All have large rooms, balconies and ocean views. The beach is one of the best, water is easily swimmable, calm and has a large beach area. There are activities for all ages if interested. The staff and prices for food/beverage service on the beach is very reasonable. I actually stayed last year a week at NYX and they didn’t have enough loungers so people set their alarms to claim chairs at 5 am. I complained to manager but the corporate office hadn’t responded. I’m saying this because here they figure it out so you have a nice vacation. That is so important to have a tranquil vacation.
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Date of stay: January 2021Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Cesia Alvarado, Ventas at Hotel Casa Maya
Responded Mar 5, 2021
Dear Brenda, Thank you for reviewing Hotel Casa Maya! We are really happy to know you have enjoyed your stay, and all amenities offered, it was a pleasure to have you at home. We hope you can visit us again in the near future.
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We stayed here two years ago and my wife said she wouldn’t go back. The room was dingy and not well keep. I talked her in to trying it again because some of the rooms had been remodeled. I’m not sure if we got one of the freshened up ones or not . We had a 2 bedroom unit # 2308 in the same building as last time. The floors are a terracotta type which I like but these were so uneven we actually tripped on them many times while we were there. The second bedroom had a terrible smell to it, I have no idea what it was but it never went away. This place probably has the worst lighting of anyplace we have ever stayed, especially in the kitchen. If you are going on vacation with kids I highly recommend it, they even have a small water park. If you’re going on vacation to relax and have some peace and quiet you should look elsewhere because this place is noisy from 10 am to 10pm . Our room was across the hall from the elevator , every time the elevator stopped you would hear ding-dong,through the walls and not just on our floor, no matter what floor it stopped on you would hear it on our floor. The hotel staff was helpful and did their jobs very well when we needed something as a matter of fact they replaced a refrigerator within an hour of us calling. If you only speak English you will be disappointed with the TV I think there were only 3 English channels and they were news channels.
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Date of stay: May 2021Trip type: Travelled as a couple
Room Tip:Get a room high up for a little more quiet
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Cesia Alvarado, Ventas at Hotel Casa Maya
Responded May 19, 2021
Dear Guest, Thank you for choosing Hotel Casa Maya. We are grateful for taking the time to review our service, and happy to know all the family had good time. Also, thank you for letting us know what areas we can improve, we work hard everyday to offer the best experience to our guest. We look forward to welcoming your visit in the near future.
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This is a gem of a resort on one of the best strips of beach in all of Cancun. Don't let the age fool you. While it may not be the flashy compound of a resort further south in the hotel zone, this place has all that you really need for an authentic Mexican vacation. The staff is by far some of the friendliest, most attentive, and hardworking you will find on the island. Be nice to them and they return it in spades. The drinks are freshly made to order, delivered while you sit under a palapa enjoying the aqua waters. Do yourself a favor and order the guacamole too. It is enough to feed two and absolutely delicious. Walking distance to a few local restaurants, bus stop, and the embarcadero for a ferry over to Isla Mujeres. Rooms are older but clean and again, this stretch of beach cannot be beat. If you get bored, Juan will make sure you have something to do with his laundry list of daily activities. His smile and enthusiasm for fun make him one of the nicest humans I have ever met. Victoria (housekeeping) made sure our rooms were spotless everyday and we enjoyed meeting each of the beach runners too.
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Date of stay: February 2022
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Redes Sociales Casa Maya, Ventas at Hotel Casa Maya
Responded Feb 25, 2022
Dear April, thank you for taking the time to review our service. We are more than happy to know you had an excellent stay. We look forward to welcoming your visit on next vacation.
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I enjoyed the beach location. There were no restaurants within walking distance. Food onsite was NOT tasty. Inflated taxi rides and every day someone solicited us for a timeshare, super annoying. There were strong winds one day and my margarita got knocked over inside the pool bar and I had to plead with two managers to replace it. Waiters were polite but the managers were difficult with the exception of Omar who was really nice. If I had more time I would have learned to take the bus to Walmart and bought some groceries to supplement the food available. The hotel was also close to the ferry for Isla de Mujeres, you can walk. I enjoyed the Captain Hook show nearby and the 2 hot tubs onsite. They had weird rules about beach towels and they stop selling liquor at 10pm. If the beach is what you seek at an affordable price and you want to do excursions within Cancun you should stay here. This is not an all-inclusive, it puts you in the mind of big chain clean American motel that nickels and dimes for everything.
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Date of stay: March 2022
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Redes Sociales Casa Maya, Ventas at Hotel Casa Maya
Responded Mar 28, 2022
Dear dondivatravel, we are very sorry to read your experience, at Casa Maya respect for our guests is a fundamental factor in our service, since each one is of the utmost importance to us, we appreciate the time you took to express this situation, rest assured that it will be duly channeled to take action in this regard in order to ratify a helpful, dignified and respectful treatment of each of our visitors. It was and always will be a complete pleasure to receive you.
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There is a ticket office inside the lobby. You can stay at the park with or without a meal plan. There is no pressure from the ticket office on what you buy. The bus picks you up at the front of the hotel and drops you off there when done.
Dear Frank, ocean view room assignments are subject to hotel availability upon arrival at the property. We will gladly add the corresponding notes to your reservation so that the staff involved will do their best to fulfill your request.
Dear Ms. Glenda, inside our store there is a souvenirs store there you may find sun hat, sunglasses, and beach towels are provided during your check-in (important to not lose them or a charge applies)
There are more places to choose from in the Cancun area.
ALSO KNOWN AS
casa maya cancun hotel cancun, casa maya hotel cancun, hotel casa maya cancun, cancun casa maya, imperial fiesta club hotel casa maya
LOCATION
MexicoYucatan PeninsulaQuintana RooCancun
NUMBER OF ROOMS
321
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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