Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
JW Marriott Hotel Mexico City Polanco is inspired by the historic neighborhood in which we are located. Our luxury hotel showcases 314 recently renovated, pet-friendly rooms and has recently revealed a renovated lobby area, restaurant, a new bar and a Mezcal room, preparing to open three additional new culinary experiences; the culinary passage within our lobby gallery will provide the perfect way to pause and discover different flavors. Relax by our outdoor pool and soak up the Mexico City sunshine as you take in marvelous views of the Polanco district. Our health club features organic, vegan spa treatments and a fitness area. Whether you're hosting a meeting or a celebration in Mexico, our renovated event venues provide the most elegant setting. A helipad is available less than a mile away, and transportation to and from the helipad is offered as a courtesy for hotel guests. We are also proud to hold the Queer Destinations Committed distinction. Authentic hospitality awaits.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
My recent stay at the JW Marriott in Polanco, Mexico City left an indelible mark on me. From the moment I stepped through the elegant doors, I knew this experience would be unlike any other. Allow me to share the highlights of my remarkable stay.
Personalized Service: Andrea Espinoza’s Thoughtful Gesture Before our arrival, Andrea Espinoza extended a warm welcome via email. Her proactive approach ensured that our needs were met even before we set foot in the hotel. Her attention to detail set the tone for an exceptional stay.
Celebrating Special Occasions: An Unforgettable Anniversary and Birthday Traveling with my wife and our one-year-old, we had two significant reasons to celebrate: our anniversary and our child’s birthday. Andrea had thoughtfully prepared our room with a crib, making our stay comfortable and convenient.
Champagne and Strawberries: A Sweet Surprise On the night of our anniversary (which coincided with our child’s birthday), we returned to our room to find a delightful surprise: a bottle of complimentary champagne and a platter of fresh strawberries. The gesture made our celebration even more memorable.
A Teddy Bear for Our Little One Our child received an adorable teddy bear as a birthday gift. It was a heartwarming touch that made us feel like valued guests.
Seventh Heaven: Consistently Outstanding Experiences This marked my seventh stay at the JW Marriott in 2023, and each visit surpasses the last. The recent completion of construction adds to the hotel’s allure.
Prime Location: Ideal for Couples and Families Situated in Polanco, the hotel boasts a prime location. Whether you’re a couple seeking a romantic getaway or a family in search of entertainment, there’s something for everyone nearby.
First-Class Staff: Always Ready to Assist The JW Marriott’s staff exemplifies excellence. Their attentiveness and willingness to assist elevate the overall experience.
A Promise to Return As I plan my next trip to Mexico City, one thing remains certain: I will continue to choose the JW Marriott in Polanco. It has become my home away from home.
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Date of stay: November 2023
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Trip type: Travelled with family
Room Tip:The TuriBus (Red Bus Tour) stops across the street from the hotel. Make sure you book a tour. It...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Just returned from a wonderful 5 night stay at the JW Marriott in Mexico City. The hotel is in a very walkable neighborhood and a short 7-10 min walk to all the main restaurants in Polanco.
Nice priority lounge for Bonvoy members.
There is a large fitness center and the pool is nice but it is shaded in the afternoon (optimal pool time is 11am - 2pm.
We took an Uber from the airport and it was a hour ride with traffic ($24 USD).
One of the highlights of our trip was renting a Ecobici (Citibike) and riding along the main thoroughfare (Reforma) on Sunday. The street closes down and it’s a great way to get out and see nearby neighborhoods and bike through the park (check out the Castle too!)
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Date of stay: June 2024Trip type: Travelled with friends
Room Tip:Uber is inexpensive. Rent bikes from Ecobici (their version of City Bike). There is a bike stand...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This was my first stay at the JW Marriott in Polanco & from check in to check out my stay was excellent. Check in was quick and my room was on a high floor with a great view of Mexico City. The room was well appointed and bed was comfortable. The hotel itself is very elegant and the lobby atrium was filled with natural light.
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Date of stay: February 2024
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Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I am a loyal Marriott member, so my first pick is always a Marriott chain hotel, and this one met all my needs and my expectation. Location: perfect in my preferred area and neighborhood, Polanco. Situated in central area with either walking distance or short ride with Uber. The hotel is very clean, luxury enough to our lifestyle, yet priced Fairley for its category, especially for the discount for long stay of 7 nights. Rooms are spacious, with very comfortable beds and bathroom/shower. Temperature control is excellent. Housekeeping very efficient and meticulous. Concierge is OK, could be better for the level of a luxury hotel, their knowledge is at mid-level, but they were helpful and punctual when we called for something we need to the room, such as feather-free pillow or scissors and tape for boxing stuff. Front desk attendees are nice, friendly, and helpful. Food: The Sendero restaurant we used only for breakfast, just for convenience, has excellent options/Buffett style as well A La Carte. The Bar very small when it comes to groups and during busy hours, otherwise they are prompt. My only negative feedback is that the doorman/porter need better training of how to deal with people who are staying at a nice hotel. I highly recommend this hotel for couples, families, and especially for businesspeople.
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Date of stay: April 2024
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Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Wendy, Wendy, Wendy. Our stay was awesome simply because of her attention to detail for our group. Thank you for making our trip great! Kids enjoyed the pool, fitness center staff was cool, housekeeping did an AMAZING job everyday. The hotel has a central location to all the activities we wanted and walking was definitely the best way to get around.
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Date of stay: December 2023
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Trip type: Travelled with family
Room Tip:Skip the breakfast at the hotel and go out. The restaurants around the neighborhood are amazing...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This hotel will scam you. Came for an event and was charged differently. They overcharge for food an make up rates in every one of their restaurants. Marriot should be ashamed of this service and trash staff who scam guest in every area of the hotel
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Date of stay: June 2024Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Mariana Pineda, Guest Services / Front Office at JW Marriott Hotel Mexico City Polanco
Responded Jun 7, 2024
Dear Resort60479291538 Thank you for yourreview, I would like to take a look at your comments, so if you please kindly can email me your stay information, to mariana.pineda@marriott.com, so we can take a close look at your stay details Thank you and I remain at your service
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stunning hotel and looks amazing after the recent renovation. Under the amazing leadership and guidance of Mr. Jerry Brown, the hotel's facilities, service, attention is top notch! Senderos restaurant under the leadership of Mr. Gino Jara offers an amazing selection of delectable Latin Food and wine pairing! Thank you Team JW Marriott, Polanco. 🫶🏽
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Date of stay: March 2024Trip type: Travelled as a couple
Room Tip:1) Rooms overlooking the auditorio nacional offers stunning view 2) try their brunch at senderos
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We had a wonderful experience at the JW Marriott in Polanco. The location is prime for luxury shopping and dining. Chapultepec Park is just across from the hotel and has so much to offer.
We had chosen the club level and really enjoyed the amenities it offered. The fitness room is great and the breakfast was wonderful. Would definitely stay here again on a visit to Mexico City.
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Date of stay: January 2024
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Trip type: Travelled as a couple
Room Tip:Don’t forget to check out the view of the volcano from the garden terrace.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Outstanding stay at all levels. Great staff, food excellent and perfect location. Starbucks across the street. Lounge for elites is excellent, as is breakfast. Pool area has a cool vibe.
Close to lots of restaurants and shopping in Polanco. 5/5, will be back.
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Date of stay: May 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We attended a conference here. It was a perfect hotel - lovely rooms, conference facilities, food, services, etc. The fitness area and terrace was fantastic. The overall vibe was amazing. The staff could not have been more helpful. I would happily return here.
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Date of stay: May 2024Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
There are more places to choose from in the Mexico City area.
PRICE RANGE
C$500 - C$711 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
jw marriott mexico city hotel mexico city, mexico city jw marriott, marriott mexico city, mexico city marriott
LOCATION
MexicoCentral Mexico and Gulf CoastMexico CityMiguel Hidalgo / Polanco
NUMBER OF ROOMS
314
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Are there any historical sites close to JW Marriott Hotel Mexico City Polanco?
Many travellers enjoy visiting Historic Center (Centro Historico) (5.7 km), Catedral Metropolitana de la Ciudad de México (6.5 km), and Palacio Nacional de México (6.6 km).
