Princess Mundo Imperial
Costera de Las Palmas S/N Colonia Granjas del Marqués, Acapulco 39890 Mexico
Full view
View all photos(3,084)3,084
360
Panoramas (9) 
Pool & Beach (325)
View prices for your travel dates
Fully refundable before Sat, Aug 3
No prepayment needed
C$205
Fully refundable before Sat, Aug 3
No prepayment needed
C$205
Did you already book this hotel?
About
4.0
#6 of 157 hotels in AcapulcoLocation
Cleanliness
Service
Value
Princess Mundo Imperial: A WORLD FAVORITE. Located in Acapulco, consider one of the top beach destinations worldwide,offering to their visitors a warm tropical climate throughout all year. Special magic of this paradise makes Princess Mundo Imperial one of the favorite of the treavelers, located at Revolcadero Beach, at Zona Diamante consider the best area in Acapulco, just a only few minutes from the Acapulco International Airport. Traditional 15-storey Aztec pyramid-shaped building, lush gardens, 5 pools, two exclusive golf courses, fine dining restaurants and one of the largest meeting spaces in Acapulco, satisfy the wishes of the most distinguished guests of the world. Discover Pearl Perla, a luxurious building within the Princess Mundo Imperial, offers exclusive accommodations, finest facilities and services, in where contemporary design becomes sophisticated luxury - unique experience in order to satisfy our sophisticated guests.
Read more
Suggest edits to improve what we show.Improve this listing
Property amenities
Free parking
Wifi
Fitness Centre with Gym / Workout Room
Pool
Bar / lounge
Beach
Game room
Babysitting
Paid public parking on-site
Parking
Fitness / spa changing rooms
Pool / beach towels
Outdoor pool
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Kid-friendly buffet
Snack bar
Swimup bar
Poolside bar
Golf course
Tennis court
Entertainment staff
Children's television networks
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Full body massage
Head massage
Massage
Salon
Solarium
Steam room
Baggage storage
Concierge
Gift shop
Non-smoking hotel
Shops
Sun loungers / beach chairs
Sun umbrellas
Butler service
24-hour front desk
Laundry service
Ironing service
Room features
Air conditioning
Private beach
Additional bathroom
Housekeeping
Private balcony
Room service
Safe
Flatscreen TV
VIP room facilities
Iron
Room types
Ocean view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Harbour View
Park View
Languages Spoken
English, Spanish
Location
Costera de Las Palmas S/N Colonia Granjas del Marqués, Acapulco 39890 Mexico
Name/address in local language
Getting there
Car recommended
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 40 out of 100
40
Alvarez Intl Airport
6.3 km•
See all flights
Rental Cars
15 Restaurants
within 1 kilometer
1 Attraction
within 1 kilometer
6,726Reviews108Q+A100Room tips
Reviews
Traveller rating
- 3,783
- 1,329
- 808
- 425
- 384
Time of year
Traveller type
Language
Selected filters
- Filter
- English
Popular mentions
Sort by:
Detailed Reviews
This is now our 3rd year in a row and there´s nowhere else we will go. When it comes to Quality, Luxury, Service, Food, Faciltities, Location and Security there is no better. This time we came with 8 more people from Toronto, so 10 of us in all.
Ocean View Room: Very large nice balconly, excellent water pressure, comfortable bed, great houskeeping, large Samsung TV, all channels inlcuding FOX and CNN.
Restaurants: Chula Vista great breakfast, so much selection and great service from the waiter "David"
Lunch: "The Beach Club Restaurant". Amazing menu, the Best Shrimp on the Planet and great service from Waiters " Isabel" "Marco" and "Angel" and a very professional hands on Manager of the Beach Club "Roberto"
Dinner: Tavola Restaurant, very High End, White Table Cloth Service, incredible menu, qaulity and service, 5***** dinning and you must have a reservation and most nights, they also have two very talanted musicians, singing and playing beautiful renditions of music, during the Dinner Hour. "Andres" the Manager is Great.
Dinner: Pitiona De Mar: A brand new addtion to the Princess, a very High End Restaurant which features cusine with a Mexican Flair, once again 5 ***** dining. The Food was "Out of this World"! The Best fish we have ever ate in our lives, great service by the Staff, we gave out compliments to the Chef. The Restaurant is Managed by "Roberto" the same person who manages the Beach Club and once again, he is very hands on and professional. You must have Reservations as well
Beach and Location: In Diamante, only 15 minutes from the Airport, a very nice, clean beach, with sparkling Ocean Water, just be careful of the Waves.
Golf: Amazing Turtle Dunes Gold Course right at the Princess, beautiful Two 18 Hole Championship Professional Courses on your doorstep.
Pools: 5 Very Large "Clean" Pools. 2 of them "Salt Water" and amazing waterfalls.
Conclusion: We will be back again next year and to anyone else, you cannot go wrong with the Princess Mundo in Acapulco, it is worth every penny and then some
Management: Please give out compliments to "Roberto" the Manager of the Beach Club and Pitiona De Mar, to "Suzanna" Manager at the Front Desk, to the Waiter "David" Chula Vista, "Isabel", "Marco" and "Angel" from the Beach Club and "Andres" the Manager of Tavola. We have been going to Acapuclo for 20 years and are so glad we found the Princess 3 years ago, Thank you for providing great service and see soon......
Ocean View Room: Very large nice balconly, excellent water pressure, comfortable bed, great houskeeping, large Samsung TV, all channels inlcuding FOX and CNN.
Restaurants: Chula Vista great breakfast, so much selection and great service from the waiter "David"
Lunch: "The Beach Club Restaurant". Amazing menu, the Best Shrimp on the Planet and great service from Waiters " Isabel" "Marco" and "Angel" and a very professional hands on Manager of the Beach Club "Roberto"
Dinner: Tavola Restaurant, very High End, White Table Cloth Service, incredible menu, qaulity and service, 5***** dinning and you must have a reservation and most nights, they also have two very talanted musicians, singing and playing beautiful renditions of music, during the Dinner Hour. "Andres" the Manager is Great.
Dinner: Pitiona De Mar: A brand new addtion to the Princess, a very High End Restaurant which features cusine with a Mexican Flair, once again 5 ***** dining. The Food was "Out of this World"! The Best fish we have ever ate in our lives, great service by the Staff, we gave out compliments to the Chef. The Restaurant is Managed by "Roberto" the same person who manages the Beach Club and once again, he is very hands on and professional. You must have Reservations as well
Beach and Location: In Diamante, only 15 minutes from the Airport, a very nice, clean beach, with sparkling Ocean Water, just be careful of the Waves.
Golf: Amazing Turtle Dunes Gold Course right at the Princess, beautiful Two 18 Hole Championship Professional Courses on your doorstep.
Pools: 5 Very Large "Clean" Pools. 2 of them "Salt Water" and amazing waterfalls.
Conclusion: We will be back again next year and to anyone else, you cannot go wrong with the Princess Mundo in Acapulco, it is worth every penny and then some
Management: Please give out compliments to "Roberto" the Manager of the Beach Club and Pitiona De Mar, to "Suzanna" Manager at the Front Desk, to the Waiter "David" Chula Vista, "Isabel", "Marco" and "Angel" from the Beach Club and "Andres" the Manager of Tavola. We have been going to Acapuclo for 20 years and are so glad we found the Princess 3 years ago, Thank you for providing great service and see soon......
Read more
Date of stay: January 2020
Value
Service
Sleep Quality
Room Tip: Ocean views are amazing, but even the non ocean views look out over an incredible Golf Course
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Beautiful place, great beach and pools, excellent food. Rooms need refurbishment, especially bathrooms. Hotel management should prevent guests from occupying sunchairs at the pool with towels all day long. Really annoying situation. Either take a reservation fee or remove the towels when no one is using the chair.
Read more
Date of stay: January 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We are back from 3 weeks at the Princess Mundo Imperial and we are extremely pleased with our experience at this property! The location/grounds are enchanting, and the rooms are very clean with comfortable beds.
The food was exquisite; you basically have access to 3 hotels when it comes to restaurants, pools, etc. The shuttle bus service was impeccable, and we felt safe at all times on the premises.
The hotel staff is so nice and attentive to your needs, especially Susana Lorenzo, the reception manager.
We will be going back for an additional 3 weeks in March 2020, and will most likely adopt this hotel/destination for the years to come!
Thanks again to the Princess Mundo Imperial team for such a great client service experience!
Mr. and Mrs. Kanho
The food was exquisite; you basically have access to 3 hotels when it comes to restaurants, pools, etc. The shuttle bus service was impeccable, and we felt safe at all times on the premises.
The hotel staff is so nice and attentive to your needs, especially Susana Lorenzo, the reception manager.
We will be going back for an additional 3 weeks in March 2020, and will most likely adopt this hotel/destination for the years to come!
Thanks again to the Princess Mundo Imperial team for such a great client service experience!
Mr. and Mrs. Kanho
Read more
Date of stay: January 2020
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
My husband and I have just returned from the most wonderful week staying at the Princess Mundo Imperial hotel and what a fabulous time we had.
The hotel staff are so friendly. The food is out of this world. The hotel is a very pleasant place to hang out in.
We stayed in the older pyramid building and although the room hadn't yet been updated, it was very spacious, clean and tidy. We had the most incredible ocean view!! Our maid always did something nice for us each day, whether it be folding the face towels in different ways each day, or making the bed with flair, these were thoughtful touches. There is an envelope in the room for you to tip the maid each day.
The food at Chula Vista and the Beach Club, well what can I say, all of it was absolutely delicious! The servers are sweet and will cater to your every whim in a happy and polite manner.
The main pool was where we hung out most days and the drinks servers are very attentive and happy to chat to you if you wish.
For drinkers, the bars have a great choice of drinks. For smokers there are tall stone ashtrays everywhere around this hotel. There are no doors on the hotel so there's a lovely breeze which wafts through it all the time. People do smoke pretty much everywhere (except in the restaurants) but with all the fresh air around you don't even notice.
The Sunwing rep we had was such a funny and friendly guy. He gave us all good information and made us feel at home straight away.
The staff are very welcoming and professional in a laid back fashion and they really made us feel comfortable at this hotel.
We will be back!
The hotel staff are so friendly. The food is out of this world. The hotel is a very pleasant place to hang out in.
We stayed in the older pyramid building and although the room hadn't yet been updated, it was very spacious, clean and tidy. We had the most incredible ocean view!! Our maid always did something nice for us each day, whether it be folding the face towels in different ways each day, or making the bed with flair, these were thoughtful touches. There is an envelope in the room for you to tip the maid each day.
The food at Chula Vista and the Beach Club, well what can I say, all of it was absolutely delicious! The servers are sweet and will cater to your every whim in a happy and polite manner.
The main pool was where we hung out most days and the drinks servers are very attentive and happy to chat to you if you wish.
For drinkers, the bars have a great choice of drinks. For smokers there are tall stone ashtrays everywhere around this hotel. There are no doors on the hotel so there's a lovely breeze which wafts through it all the time. People do smoke pretty much everywhere (except in the restaurants) but with all the fresh air around you don't even notice.
The Sunwing rep we had was such a funny and friendly guy. He gave us all good information and made us feel at home straight away.
The staff are very welcoming and professional in a laid back fashion and they really made us feel comfortable at this hotel.
We will be back!
Read more
Date of stay: January 2020
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Feb. 12 2020. Just came back from a week stay at the Mundo princess. The place is clean, rooms big with comfy beds and pillows, stayed in the pyramid on the seveth floor. The food is pretty good especially at the restaurant by the pool. We went all inclusive with Sunwing from Toronto. This is not a all inclusive resort. At the restaurants you are give a menu with prices for the cash paying costumers, some items on the menu you are reqired to pay for (even all inclusive). You have to sign for everything, food and drinks. The bar is open until 1 AM but you have to pay after 11. Service around the pool was terrible, it was as if the all inclusive people were ignored (even after tipping) and the paying customers got food and drinks delivered. Would I go back ? NO, but the WIFI worked great, to bad the service sucked.
Read more
Date of stay: February 2020
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Starting with the people in reception, restaurants and other areas, they are very friendly for the most part.
Now, regarding the place, the location and view in the rooms are very good, however, the rooms are not quiet, they need maintenance and the mattress is not very comfortable.
Something that I did not like is that now they charge you $500 pesos to occupy the chairs on the beach and although they deduct them from the consumption account, I think they should not make any charge for this, in addition to that now there are chairs that the locals put in front of the ones from hotel, blocking the ocean view.
There are better options for less money.
Now, regarding the place, the location and view in the rooms are very good, however, the rooms are not quiet, they need maintenance and the mattress is not very comfortable.
Something that I did not like is that now they charge you $500 pesos to occupy the chairs on the beach and although they deduct them from the consumption account, I think they should not make any charge for this, in addition to that now there are chairs that the locals put in front of the ones from hotel, blocking the ocean view.
There are better options for less money.
Read more
Date of stay: November 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Gerencia General, Propietario at Princess Mundo Imperial
Responded Feb 16, 2021
Dear Guest It is our hope that you would accept this note as a genuine apology for falling short of delivering an enjoyable experience. Thank you very much for your feedback. Our great commitment is to provide an excellent service to each and every one of our guests, we will continue to improve and perfect the service to all of our guests. We will be glad to have you once again at Princess Mundo Imperial, warm regards. Ricardo Suarez
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel honored their 40% max. capacity to protect their guests from COVID infection. This is was the biggest pro for us. We felt safe and at ease. Thank you!
Location: Beach bungalows with beach chairs offer healthy distance and privacy from other guests. A major priority for us, when traveling and staying at a hotel (vs. AirBnB) during COVID. The beach is clean. Only issue: every 10 minutes someone comes by offering local goods or massages. The hotel could make a better effort to avoid this.
Service: Fantastic.
Food: Good for an all-inclusive. The panna cotta at the Italian restaurant is delicious. There’s a Starbucks on-site, which is a great perk.
Rooms: Spacious, clean and staff thoroughly focused on disinfecting everything.
Lola: You cannot miss this beautiful, funny and unique guacamaya (parrot). She speaks fluent Spanish and English (says “hola”
And “hello) and waves at you. She was the highlight of our trip and we can’t wait to come back and see her again.
Location: Beach bungalows with beach chairs offer healthy distance and privacy from other guests. A major priority for us, when traveling and staying at a hotel (vs. AirBnB) during COVID. The beach is clean. Only issue: every 10 minutes someone comes by offering local goods or massages. The hotel could make a better effort to avoid this.
Service: Fantastic.
Food: Good for an all-inclusive. The panna cotta at the Italian restaurant is delicious. There’s a Starbucks on-site, which is a great perk.
Rooms: Spacious, clean and staff thoroughly focused on disinfecting everything.
Lola: You cannot miss this beautiful, funny and unique guacamaya (parrot). She speaks fluent Spanish and English (says “hola”
And “hello) and waves at you. She was the highlight of our trip and we can’t wait to come back and see her again.
Read more
Date of stay: September 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The property is beautiful and you get access to premium food and alcohol. You're close to the airport. You can eat at multiple different restaurants. The staff go above and beyond to serve you.
Roberto worked hard at the beach club restaurant. Isabel was very pleasant every single day at the beach club. Rolando was a gem working the lobby bar.
To get your money's worth it, I would sit by the pool and order food and drinks. They serve you wherever you are. The a la cartes are very delicious. I would go for fish tacos at the beach club. You also can take a shuttle between the resorts and go for dinner at the other resorts. You get your money's worth when it comes to food.
We booked this trip through Sunwing and were hesitant after reading some of the bad reviews. I can see why some people didn't like this resort, but we loved it.
You have to accept a few things with the all-inclusive package. You have to sign off for everything that you order. You have to reserve palapas by the beach. You also get cut off at 11pm. I would still give this 5 stars with all of that being said.
Roberto worked hard at the beach club restaurant. Isabel was very pleasant every single day at the beach club. Rolando was a gem working the lobby bar.
To get your money's worth it, I would sit by the pool and order food and drinks. They serve you wherever you are. The a la cartes are very delicious. I would go for fish tacos at the beach club. You also can take a shuttle between the resorts and go for dinner at the other resorts. You get your money's worth when it comes to food.
We booked this trip through Sunwing and were hesitant after reading some of the bad reviews. I can see why some people didn't like this resort, but we loved it.
You have to accept a few things with the all-inclusive package. You have to sign off for everything that you order. You have to reserve palapas by the beach. You also get cut off at 11pm. I would still give this 5 stars with all of that being said.
Read more
Date of stay: February 2020
Cleanliness
Service
Sleep Quality
Room Tip: The Princess is the most happening hotel. The Pierre is very quiet. The Palacio is close to La Isla.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This hotel exceeded all our expectations. The resort is very clean,well maintained and the staff is very nice and helpful. Food was delicious and service at all the restaurants was top notch. Our compliments to manger Roberto of the Pitiona De Mar restaurant & Beach Club as well a big compliment to Laura who made our stay at the resort very special. If your planning a trip to Acapulco this resort is worth staying at 100%. Would we come back again of course we would.
Read more
Date of stay: January 2020
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Our overall note for Princess Mundo Imperial is 9.5/10. There are however two things the hotel should do something about The first one: is the lack of a beach view from the palapas reserved for Sunwing. From that place you can’t even see the Ocean due to the 6-7 lines of palapas who are installed facing the sea shore, stuck together, sheltering several hundreds of people. The only alternative was to search elsewhere a possibility to be closer to the Ocean. We found that at Pierre Hotel, at about 10 minutes of walk on the beach.
The second strange situation was happening on December 31, when at 10 PM the lobby bar was closed, on New Year’s Eve! They allowed us only to sit on the terrace and have a drink….found elsewhere. No show, dance, entertainment or something was organised on New Year’s Eve! Once again, people had to search elsewhere at a neighbour hotel to have entertainment.
The Princess Mundo Imperial is an excellent hotel, offering excellent services, enough restaurants with very tasty food, clean rooms, an amazing Ocean and pool view from the balconies, a lot of palm trees, excellent services even on the pool side where you can eat and drink whatever you want.
We must also mention the professionalism of the hotel stuff, including the reception, room services and the technical personnel! Conclusion: Excellent place who needs only a little more attention to give to their clients the possibility to stay close to the water and enjoy the beauty of the Ocean.
The second strange situation was happening on December 31, when at 10 PM the lobby bar was closed, on New Year’s Eve! They allowed us only to sit on the terrace and have a drink….found elsewhere. No show, dance, entertainment or something was organised on New Year’s Eve! Once again, people had to search elsewhere at a neighbour hotel to have entertainment.
The Princess Mundo Imperial is an excellent hotel, offering excellent services, enough restaurants with very tasty food, clean rooms, an amazing Ocean and pool view from the balconies, a lot of palm trees, excellent services even on the pool side where you can eat and drink whatever you want.
We must also mention the professionalism of the hotel stuff, including the reception, room services and the technical personnel! Conclusion: Excellent place who needs only a little more attention to give to their clients the possibility to stay close to the water and enjoy the beauty of the Ocean.
Read more
Review collected in partnership with this hotel
Date of stay: December 2019Trip type: Travelled with family
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hi NO. We are here right now at the Princess. The Jr. Suites have a fridge. Mind you there are very convenient, well functioning ICE machines on each floor. The standard rooms are also much larger than most standard hotel rooms.
NO, Acapulco has banned most public smoking. None if the indoor or outdoor restaurants allow it. Mind you I saw a few people periodically smoking in the Lobby (its massive) but saw no enforcement.
Thar i don’t know
There was small dog
…
…
PRICE RANGE
C$165 - C$250 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the fairmont acapulco princess hotel acapulco, fairmont acapulco princess, acapulco princess hotel, acapulco fairmont
LOCATION
MexicoPacific CoastGuerreroAcapulco
NUMBER OF ROOMS
1,011
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Is This Your Tripadvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your ListingPrincess Mundo Imperial - UPDATED 2024 Prices, Reviews & Photos
Frequently Asked Questions about Princess Mundo Imperial
Which popular attractions are close to Princess Mundo Imperial?
Nearby attractions include Playa Revolcadero (1.1 km), Galería Las Brisas (1.2 km), and Blu Lobby Bar (1.2 km).
What are some of the property amenities at Princess Mundo Imperial?
Some of the more popular amenities offered include a swimup bar, a pool, and an on-site restaurant.
Which room amenities are available at Princess Mundo Imperial?
Top room amenities include air conditioning, a flat screen TV, and an additional bathroom.
What food & drink options are available at Princess Mundo Imperial?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Princess Mundo Imperial?
Yes, free parking and paid public parking on-site are available to guests.
What are some restaurants close to Princess Mundo Imperial?
Conveniently located restaurants include Restaurante Tabachin, La Casa de la Pasta, and El Plebe Alegre Diamante.
Are there opportunities to exercise at Princess Mundo Imperial?
Yes, guests have access to a pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Does Princess Mundo Imperial have airport transportation?
Yes, Princess Mundo Imperial offers airport transportation for guests. We recommend calling ahead to confirm details.
Are pets allowed at Princess Mundo Imperial?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Princess Mundo Imperial offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Princess Mundo Imperial?
The staff speaks multiple languages, including English and Spanish.