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About
4.5
#4 of 20 hotels in Nishishinjuku
Location
Cleanliness
Service
Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Hilton Tokyo is located in Shinjuku, the heart of Tokyo's business, shopping and entertainment district, and is an ideal place to experience modern Japan. A complimentary shuttle operates between the hotel and Shinjuku station and the Tokyo Metro subway is connected to the hotel. Relax in one of the modern Japanese-style rooms and admire stunning city views. The hotel offers WiFi and internet access throughout all rooms and public space. Rejuvenate in the 24-hour on-site health club and relax in the sauna or soothing whirlpool spa. Play tennis on the rooftop courts or swim laps in the indoor pool. Exercise with Technogym equipment, the official supplier of the Olympics and Paralympics. TSUNOHAZU expresses folkloric traditions and boundless energy of the Shinjuku neighborhood in an open-format space composed of colorful materials, surprising design elements and four distinct dining and entertainment zones.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
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Hilton Tokyo garners praise for its spotless rooms and commendable service, with many guests enjoying the inviting atmosphere complete with cozy bars and live music. Its prime location in Shinjuku is highly valued for convenience to transit and shopping. While the amenities, including the executive lounge and dining options, are generally appreciated, some visitors find them overcrowded.
Opinions on the rooms vary, with descriptions ranging from spacious to dated. However, a number of travelers question the value for money, pointing to a sense of overpricing.
Location
Convenient
Atmosphere
Inviting
Rooms
Mixed
Value
Expensive
Cleanliness
Spotless
Service
Attentive
Amenities
Top-notch
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Hilton Tokyo Shinjuku, this is our second trip to this cosy hotel. This trip in Jan 2024 was with the whole family of four. Plenty of people to thank and compliment. We met Jayde at the Marble Lounge for breakfast. He gave us good briefing of Japan's Culture and Places of Interest. I did not know that Japan celebrates the Year of the Dragon wef 01 Jan 2024. Japan celebrates the New Year from 01 to 03 Jan 2024. The mashed sweet potatoes with sweet chestnut and the bean's dish behind it at the buffet table were special dishes prepared to celebrate their New Year from 01 to 03 Jan 2024.
Dynasty Restaurant at Level 2 is another place we must visit. Mr Shingo Arai and his team, Harune and others, gave us a Warm Welcome during their cold Winter.
Food were delicious and reasonably priced.
They also have special dishes and Special Set Meals during their New Year Celebrations from 01 to 03 Jan 2024.
Concierge We were met by Alan (from USA) to handle the Check-in for us. Very professional, knowledgeable, courteous and friendly like many of their staff.
The concierge who greeted us upon arrival to the delivery of luggage to our room was very courteous and helpful.
The group of Concierge who helped us on checking out of hotel, bringing the luggage downstairs and loaded them into our transport to airport were very helpful and friendly.
Executive Lounge The staff there were very professional, knowledgeable, courteous and friendly.
This trip, I happened to have more interaction with Miss Jessy (a French lady) and Nirisha as they were on duty during my visit to the Executive Lounge.
All the staff were well trained and friendly. You can just speak to any staff on duty during your visit.
Housekeeping
Met Mr Kasai Yukuse who provided us with the pillows we requested.
Same quality, very professional, knowledgeable, courteous and friendly.
Airport Transfers
Last but not least, even the Airport Transfers arranged by Hilton Hotel provided very good services.
There was a female staff waiting for us at Haneda Airport Arrival Hall.
It was so convenient to transfer from airport to Hilton Tokyo Shinjuku with their arranged transport and Help.
The lady who met us at the Airport was very professional, courteous, friendly and helpful.
She even helped us by taking over the trolley of luggage from my daughter and pushed along to the pick up point.
Thereafter, smooth ride to Hilton Tokyo Shinjuku.
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Date of stay: January 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotels Hilton, オーナー at Hilton Tokyo
Responded Jan 15, 2024
Dear LaoBear, Thank you for choosing us for your very special occasion and taking time to give us your feedback about our hotel posted on TripAdvisor. Thank you for your kind comments about the hotel and I am glad to read that our team were able to show you their usual generous Japanese hospitality. Additionally, we thank you for your recognition towards our Restaurant team ,Concierge team,Executive Lounge team and Housekeeping team, who would be delighted to hear about your pleasant experience. Should you need any assistance for your future reservations, please feel free to let us know as we will be more than happy to assist and ensure another comfortable stay. It was a great pleasure to have you and your family with us and we would be very much looking forward to welcoming you 'home' to your Hilton Tokyo in the not too distant future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My partner and I stayed at the Hilton Tokyo for three nights at the end of a trip around Japan, and overall, I think the best aspect of the hotel is the location. Otherwise, it is a standard Hilton that is huge and busy.
I wanted to stay in Shinjuku to see that part of the city more. The hotel is connected underground to three metro stations on two different lines, which was very handy to get around parts of the city. Almost anywhere is convenient to Shinjuku station. I would recommend this hotel purely because of the location!
The hotel is 38 floors, so there are a lot of people staying here. Most of the rooms are just standard, since this is a big box hotel. We got an upgraded king room, which wasn’t anything special for the price, but you’re in downtown Tokyo. The room had more storage space for luggage than I originally assumed, because underneath the closets was a lot of room for storage. I appreciated that design element.
The bathroom was rather small. The bath and shower area was quite large, but I could barely even open the shower door and sit out. A larger person would have more difficulty even using the shower that way.
The concierge was very professional and helpful with securing dinner reservations at restaurants for me. Having a good concierge is key in Tokyo because of the language barrier at the restaurants as well as the time difference.
This hotel is very crowded. We had access to the executive lounge for breakfast and for the free cocktails in the evening, but it is rather difficult to take advantage of those benefits because of how crowded the lounge is. In all the Hiltons I have stayed in, this one had the biggest issue with space. And that is not to say that it is a small lounge, I guess just so many people have status with Hilton who stay here, I showed up at 5:55 for a 6pm happy hour and there was already a line and the lounge was full. On a different day when I showed up at 6:15, there was a wait for a table. All I saw were people streaming out of the lounge carrying three or four beers a person. Kind of random.
Overall, the hotel is good for location and service, otherwise it’s just a standard Hilton with nothing remarkable about it.
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Date of stay: February 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Our August, 2019 stay at the Hilton Toyko was excellent. Starting with check-in at the Exec. Lounge, where we were upgraded to a fabulous, spacious suite. This was enormously appreciated, as this visit was part of a month long trip throughout Asia, SE Asia and AU. The room was amazing, with a very comfortable bed and plenty of room for yoga practice in our room, which is always a bonus for me. For breakfast, the Exec. Lounge was so busy and unpleasant that we chose to enjoy the lobby restaurant buffet. Here the crowds were even larger, but the staff cheerfully welcomed us each morning & proptly ushered us to seats. The food selection was just unreal. I've never experienced such a bustling breakfast buffet, but it worked as the staff kept replenishing items and clearing tables. The gym was also super busy, even early in the morning, but again, the staff made all the difference. Cheerful, helpful and efficient, they kept up with the towel supply and managed to maintain a clean, enjoyable workout room. The cardio machines were in good condition as well as the weights and weight machines. The location worked well for my husband and his business events, and I was able to explore the area (which was very safe and well lit) by foot. Shinjuku Chou Park is a short walk from the hotel, and offers a peaceful, gorgeous green oasis in the middle of the city. We love Japan, and especially Tokyo and look forward to a return visit.
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Date of stay: August 2019
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Service
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Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The hotel is in a business district and right near the Tokyo Metropolitan Government Building (don’t miss the observation deck). Also, do not miss a stroll through the lovely small park nearby, the Shinjuku Chuo Park. The hotel has a free shuttle service to Shinjuku station which is a big plus but if you are used to walking, you can practically walk from the hotel to all the tourist spots of Shinjuku (ie Kabukicho, Piss Alley, Golden Gai, Shinjuku Gyoen). There are many restaurants with great views right inside the gargantuan buildings nearby (Nomura, Sumitomo, Hyatt etc.) which are worth a try but at business expense prices. The hotel lobby is always crowded and the rooms are clean and spacious but certain areas need updates. The elevators can be slow because it is a big hotel with many occupants competing for elevator space. But overall, a great stay in a great location at a somewhat reasonable price (nothing comes cheap in Tokyo). I have no major complains.
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Date of stay: January 2020Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This was our second stay here, and we enjoyed it just as much as the first time. The room was fairly spacious and the bed was very comfortable. The hotel is in a great location about 10 mins walk from Shinjuku, but there is a minor train station which can be accessed from a tunnel under the hotel. There was also a shuttle bus to Shinjuku from the hotel. There is a beautiful park almost opposite the hotel which is lovely for early morning walks. It always feels safe to walk around the area, even late at night, as there are so many people around. We could have breakfast at the executive level dining room, (which was usually quite uncrowded with wonderful views, including Mt Fuji) or the main dining room which was very busy but with a larger choice of food. We enjoyed both options. And of course the Executive Lounge was available for snacks and drinks at other times. The staff were all very friendly and helpful and Ernesto gave us some good advice. The only negative was a design feature of the room where there was only a glass wall between the bathroom and bedroom (right up against the bed). Part of it had a blind but the other half was frosted glass so when anyone used the bathroom during the night it lit up the whole bedroom. But we would not hesitate to stay there again next time we are in Tokyo.
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Date of stay: November 2019Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We were there for our 38th wedding anniversary and they made it really special for us with some little special touches. We paid extra to be upgraded.The first Junior Suite room we were allocated smelt strongly like cigarette smoke and we asked to be moved, they moved us to a much lower floor, this was disappointing. We thought this was a non smoking hotel and one of the reasons we booked it (serious lung disease). The Junisoh restaurant was such a bitter disappointment. Expensive food and extremely small dishes, tasteless food and poor service, we were left alone while other patrons received exemplary service (we assumed they were locals), we would have ordered more drinks but nobody came to our table and we had to actually hail a wait staff to ask for water who then seemed very put out that we hailed them! We went for our anniversary dinner and it ruined the night. Other than this, the hotel was really lovely and we would stay again, just not visit the hotel restaurants or pay for an upgrade before inspecting the room, save the money-there are a lot of really great places to eat in Shinjuku.
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Review collected in partnership with Hilton Hotels & Resorts
Date of stay: February 2020
Value
Rooms
Location
Cleanliness
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Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I enjoyed staying at this hotel. Not a lot of hotels in Tokyo offers a King Bed and if they do, they're usually very expensive.
I like the free shuttle service to Shinjuku Station, but most importantly it's nice that we can walk to a train station thru a tunnel connected to the hotel.
Would stay here again if I go back to Tokyo.
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Date of stay: September 2019
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We booked 2 rooms in the property for 5 days. My partner has Diamond status which gives us access to upgraded rooms and the Executive lounge. The hotel was full so the upgraded room was not available however the staff was profusely apologetic and offered us several other little amenities to compensate. Unlike most lounges where the offerings are sparse and repetitive, the offerings at this Hilton were creative and generous. The room were comfortable and cleaned efficiently. As far as the location goes, it as centrally located as it gets literally sitting on top of a train station. Despite its size, the staff managed to provide a sense of intimacy and personal service
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Date of stay: November 2019
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The location, amenities and staff are excellent! We stayed at the executive lounge and used the swimming pool, spa, fitness center, lounge access daily and so far it was great! The Japanese Teppanyaki restaurant was great but make sure you resave your teppanyaki table in advance! We accessed the lounge bar as well and it was good with a pianist. They also give you umbrellas if you need it during your stay. Everything is walking distance from this hotel and the view of the city was to die for from the executive lounge floor!!! :)
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Date of stay: November 2019
Rooms
Service
Sleep Quality
Room Tip:Executive Lounge floor for a better view!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I have stayed at hotels all over the US and Europe, this property is either the best or second best I've stayed at. The bad the restaurants are pricey but the bar prices are about what you pay in Las Vegas for lesser quality whiskey. The good the staff goes over the top to make you feel welcome. From the moment when we entered after a long day when the staff got our bags to the departure where the staff made a mistake and apologized proffussly, the staff is an example of how you should treat customers. Being Hilton gold we did get an upgrade to an executive room. Something not expeced but appreciated. The breakfast while a buffet was excellent and tasty. The lounge could get crowded mainly because of the cheapskates grazing on the free food. The shuttle to the Shinkuku station helps save the legs. On a clear day you can see Mount Fuji from the executive lounge, we had one partly clear day. I would not hestitate to stay here again I highly recommend this to hotel to anyone. You will hear sirens at the night, but no other noise. For those tightwads there are excellent restaurants downstairs in hiltontopia. The Italian is good and the Indian is very good with prices comparable to the states. Remember you don't tip.
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Date of stay: February 2020
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
South West England, United Kingdom562 contributions467 helpful votes
Regrettably no. We took a taxi and it cost about £15. Tis was at 11.15 pm. Traffic was non-existence. So it would depend on the time of arrival. Good luck
The lounge is great! I wouldn’t expect a late or early check in/out they push back on this. You can take the limo bus or train. They both left within minutes of each other and arrived within minutes of each other. Benefit of the bus is you don’t have to make a stop at the train station.
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Frequently Asked Questions about Hilton Tokyo
Which popular attractions are close to Hilton Tokyo?
Nearby attractions include Tokyo Metropolitan Government Building Observation Decks (0.3 km), Tokyo Metropolitan Government Buildings (0.3 km), and Shinjuku West Exit Camera Town (0.2 km).
