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About
4.5
#1 of 5 resorts in Mai Khao
Location
Cleanliness
Service
Value
This award is our highest recognition and is presented annually to the top 1% of businesses across select categories.
Rest easy at JW Marriott Phuket Resort & Spa. Our resort in Phuket, Thailand is located near lush tropical gardens, with 17 kms of natural oceanfront, and steps from Mai Khao Beach. After a busy day, unwind at one of our eleven restaurants and bars, Thai cooking school, three magnificent pools, full-service THE SPA, on-site turtle shelter, shopping arcade, activities-packed kids club including on-site turtle shelter. Our fitness center includes two tennis courts, yoga sala and Golf is available nearby.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
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Nestled in a secluded location, the JW Marriott Phuket Resort & Spa is lauded for its pristine cleanliness and array of amenities that cater to both adults and children, contributing to its luxurious appeal. While many guests commend the spacious rooms and their spectacular views, a few point out the need for updates in decor.
The service at the resort is consistently celebrated for its exceptional quality, with the staff receiving accolades for their dedication. Although some travelers feel the dining options and activities are pricey, the overall atmosphere and meticulous attention to detail make for a welcoming and indulgent stay.
Location
Secluded
Atmosphere
Welcoming
Rooms
Comfortable
Value
Expensive
Cleanliness
Immaculate
Service
Attentive
Amenities
Lavish
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We stayed in the hotel 2x in a span of two weeks. We love the location as it is near the international airport - 20 mins. away and the beach was gorgeous and very clean. I particularly was impressed by the hotel's commitment in being sustainable. all the bottled waters in the room are glass bottles and when you are by the poolside they serve you ice cold water from tall melamine glasses and they are very proactive in replenishing them especially on a very hot day and you are too lazy to move from your sun lounger! Takeaways from their restaurants are packed in paper bags and I did not see a plastic water bottle in sight. The staff are very courteous and pleasant at all times. The rooms were impeccably clean and the food was excellent.
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Date of stay: March 2020
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from LiborS40, Manager at JW Marriott Phuket Resort & Spa
Responded Mar 13, 2020
Dear Rwvj10, Warm greetings from the JW Marriott Phuket. Thank you very much for staying with us during your recent visit to Phuket. We are very happy that you have enjoyed the overall stay. Please rest assured, that I will personally pass your warm compliments to the entire team as this will be highly motivating for them. Once again thank you very much and we look forward to welcoming you back in the near future. With my best regards, Libor Secka Resident Manager libor.secka@marriotthotels.com
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Location: The hotel is located only 20 minutes north of HKT Airport. It's on a very pleasant beach and nearby is Turtle Village which has a bunch of restaurants, bars, stores and grocery stores. You can easily walk here and stock up your room on liquor and snacks or have a meal.
Hotel: The hotel reminds me a lot of the Mauna Kea. It's a large, sprawling resort that harkens back to an earlier time. In some ways this is pleasant especially if you like nostalgia, but in other ways it can be frustrating as it's missing anything modern. The resort itself has three pools, several restaurants ranging in quality from a coffee shop to fine dining, it's on a very nice beach and there's also tennis, a spa and more. Expect lots of kids and families here.
Check In: I arrived at 11 AM via transportation the hotel booked for me. Unfortunately my room wasn't ready until 12:30 so I had to kill some time. Staff were very friendly and helpful though. I was able to pick amenities for being Titanium which were either snacks or drinks, 1,000 points or breakfast.
Room: Very nice though as I mentioned earlier, not modern. While I loved the huge bathroom, large bed, huge TV and my own private balcony with its own whirlpool, I did not like the fact that there are no outlets next to the bed or at the desk and no USB charging at all in the room. The light switches are also old and hard to find. Still, I will note this was the best use of a SNA all year.
Resort: The pools are quite nice and have their own bars as well as lots of staff. The beach was nice too and quiet and safe feeling and you can also get a massage next to it at a little hotel run massage shack. The resort itself is pleasant to stroll around, there's lots of places to sit and relax and its well manicured.
Dining: I had a couple of very overpriced beers at the bar near the lobby and got a sandwich there too which was decent. The breakfast buffet is very good with a good mix of cooked to order options (noodles, eggs etc.) and western and eastern hot and cold items. Annoyingly soda isn't included with breakfast so I spent $5 on a Pepsi Max.
Overall I liked the resort a lot though I wish they'd upgrade the rooms a little.
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Date of stay: December 2019
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from LiborS40, Manager at JW Marriott Phuket Resort & Spa
Responded Jan 2, 2020
Dear Sal_Paradise767, Warm greetings from sunny Phuket. Thank you very much for staying with us during your family trip to Phuket. We are very happy that you have enjoyed the overall experience and that the team was able to meet your expectations. Please don't hesitate to contact me directly when planning your next trip to Phuket, so I can personally take care of all the details. Once again thank you very much for your detailed positive review and we look forward welcoming you back soon. With my best regards, Libor Secka Resident Manager libor.secka@marriotthotels.com
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We had an amazing week stay at the JW Marriott. We were greeted with a delicious cold purple drink. The General Manger Olivier Le Quinquis came by to greet us. He helped make sure that our next week would be memorable. When we stayed by the bar in hammocks were fortunate to have A who was a trainee serve us drinks. Definitely not a trainee. She made sure we had a enough food and drink while we relaxed to music. We had a wonderful two bedroom suite. It had a gorgeous view from the balcony. The ladies who did our housekeeping Kate and Sophia have to be given props because our room had special creations each day after the room was cleaned. They were so kind. My wife and I felt at home. Nils Lahellec made sure the food was delicious at the resort. We had shrimp fried rice with a fried egg on top in the mornings. He came by to see that everyone was fine. It was hard to leave the following Saturday. We will definitely be back.
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Date of stay: August 2019
Location
Service
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from LiborS40, Manager at JW Marriott Phuket Resort & Spa
Responded Feb 5, 2020
Dear K1094QOdanielv, Warm greetings from sunny Mai Khao. Thank you very much for staying with us. We are very happy that you have enjoyed the overall experience and that our team was able to meet your expectations. I will personally pass your compliments to all great talents mentioned in the above comment, to let them know that they have been recognized, as this will be highly motivating for them. Once again thank you very much for your compliments and we look forward to welcoming you back in the near future. With my best regards, Libor Secka Resident Manager libor.secka@marriotthotels.com
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We had a very enjoyable stay at the JW Marriot over Christmas with our 8-month-old baby. The resort was a great fit for us as there is a great kids club which our baby had a great time going to everyday, the staff were very professional, and we liked the attention to keeping the area as germ free as possible.
There were plenty of activities for the whole family to enjoy, my husband took a cooking class with non and and had a great time. I enjoyed the yoga and massage services on the beach.
We found the room service food to be excellent, the service was quick and all the food delicious. The hotel offers a personal BBQ on your terrace service which we enjoyed. The dining area is set up by the staff and the whole area decorated, in the evening the chef cooked an array of seafood. We thoroughly enjoyed this experience and would highly recommend to couples visiting.
Throughout our staff all the staff were very friendly and professional, going out of their way to make sure you have the most enjoyable time. We are looking forward to visiting Phuket again and staying in the JW!
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Date of stay: December 2019
Value
Rooms
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from LiborS40, Manager at JW Marriott Phuket Resort & Spa
Responded Jan 2, 2020
Dear 478sharifg, Warm greetings from sunny Phuket. Thank you very much for staying with us during your family trip to Phuket. We are very happy that you have enjoyed the overall experience and that the team was able to meet your expectations. Please don't hesitate to contact me directly when planning your next trip to Phuket, so I can personally take care of all the details. I will personally pass your compliments to the entire team, to let them know that they have been recognized as this will be highly motivating for them. Once again thank you very much for your positive review and we look forward welcoming you back soon. With my best regards, Libor Secka Resident Manager libor.secka@marriotthotels.com
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I stayed at this lovely property for 2 nights to celebrate a Birthday trip of my companion. The stay was much more enjoyable that I could ever describe. We arrived late in the evening but we still got warmly welcomed and served lovely glasses of welcome drink by Khun Jason and his team. Khun Jason also escorted us to room and ensured that everything in room was well prepared for our visit. Actually, we saw him every time when we stepped in/out to the lobby. He is so energetic and asked us every time for what he could make our stay better. I was truly impressed how the Housekeeping team, Khun Lily and Nana made us cute art towels of elephant, cake, Birthday cards and also all set up in the room is spotless. The room is spacious with full facilities and also facing the Maikhao beach. The breakfast was so excellent in terms of food quality and service, and Khun Toey's service was so attentive, she firmly ensured that our time at breakfast venue, Cucina was well looked after. We had a chance to be served at Mandara spa, service here was exceptional and spa staffs are well trained for their roles. I loved seeing and feeding "Tommy", a little sea turtle which is taken care of by JW with cares from staffs. Upon departure, front desk staff Khun Deli also made our stay much more unforgettable by giving us little cookies with hand-written notes.
Finally, Our special thanks go to Khun Janet and Khun Aunz. Without you, our stay would not end up with a lot of pleasurable memories. Definitely, we would stay at this lovely property for the next visit.
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Date of stay: August 2020
Location
Cleanliness
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Room Tip:near the beach
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Libor Secka, Other at JW Marriott Phuket Resort & Spa
Responded Aug 8, 2020
Dear Tadwong D, Warm greetings from sunny Phuket. Thank you very much for staying with us during your recent trip to Phuket. We are glad that you have enjoyed the overall experience and especially the that the team was able to create an memorable experience during you special day. I Will personally pass your kind words to the entire team to let them know that they have been recognized. Once again thank you very much for your kind words and we look forward welcoming you back in the near future. With my best regards, Libor Secka Resident Manager libor.secka@marriotthotels.com
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We thoroughly enjoyed our stay at the Lamarck University in Phu Quoc. Aside from the incredible architecture, design, and cleanliness of the resort - we also want to highlight the fantastic work from the employees on site. We booked this stay with points from Marriott, and as a gold member were promptly upgraded to a fantastic sea view room with a huge balcony offering over 240 degrees of views. Team members we’d like to tip our hats to:
Quinn for an amazing welcoming and tour Duc for incredible beach side service with a smile, and great recommendations Lee for his magic tricks Yen and Khai at bar of chemistry Yen for the surf yoga Claudius for great service and a big smile
Our travels to Phu Quoc was to visit this resort, and we were not disappointed. We will be back!
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Date of stay: March 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from LiborS40, Manager at JW Marriott Phuket Resort & Spa
Responded Mar 6, 2020
Dear JimDaltas, Warm greetings from the JW Marriott Phuket. Thank you very much for this review, seems that it is referring to our colleagues in JW Marriott Phu Qouc. Please rest assured, that I will personally pass your warm compliments to the entire Phu Qouc team as this will be highly motivating for them. With my best regards, Libor Secka Resident Manager libor.secka@marriotthotels.com
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My family and I recently completed a one month stay at the JW Marriott Phuket as Vacation Club owners. We have been coming here for the past 15+ years and while the setting, accommodation and facilities are superb, the one thing that really makes a huge difference for the JW Phuket is the hospitality, genuineness and passion from all the staffs we interacted with.
I must give a special shout out to Vincent the Guest Relations Manager, who from the first minute we checked in genuinely cared about our experience and actively followed up on our requests. We asked to have the pingpong table set up for us as my mother and I play pingpong for our daily exercise. We were told before our arrival that it will not be available but when I met Vincent at check in and made the request again, the table was fixed and set up for us the next day. Vincent made us feel welcomed and we could feel the genuine passion with which he deliver great guest experiences. Special personal welcome notes from Vincent and cheese platter were a lovely surprise for us midway through our stay, and on our departure day we also received special thank you card personally signed by Vincent and other staff members. Thank you Vincent!
The food at CUCINA also deserves special mention. As one of the only two venues opened along with M Club, CUCINA delivered great Thai, international and Italian fares for which I already wrote in a separate review. The bacon cheeseburger was yummy, so were the Thai Beef Salad and Phad Thai. For someone who doesn't normally eat beef, my father broke the rule and repeated the cheeseburger there numerous times! The service at CUCINA is faultless. We never felt rushed and nearly all the staffs call us by name and remember us from past visits.
M Club was another venue we enjoyed several late afternoons. The venue is set on the beach and is very relaxing with great food and drinks.
Housekeeping team who serviced our suite (1542) must also be mentioned. All requests were taken care of and delivered right away including full kitchenware and extra bottles of water. The room was extremely clean throughout our stay. We appreciate the "new normal" in which the suite will only be serviced by housekeeping while guests are away. This is no problem for us at all and we simply have to let housekeeping know we will be away.
Finally, Malika (Koah) and all the team members at the Fitness Center deserve special mention. The JW has a completely revamped gym with new top notch equipments and we spent almost everyday there. It is spotlessly clean and the service and advice I got from the staffs there were excellent. Plus, the Fitness Center staff set up towels, bottles of cold water and mosquito repellent for us everyday at the pingpong table along with the net fence to prevent the balls from going everywhere.
We already look forward to returning again in late October for a 10 day stay.
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Date of stay: August 2020
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Libor Secka, Other at JW Marriott Phuket Resort & Spa
Responded Sep 1, 2020
Dear Gongkiatfunlife, Warm greetings from JW marriott Phuket Resort & Spa. Thank you very much for your recent stay with us and for your loyalty to Marriott and lastly for such an amazing and detailed review. I will personally pass your compliments to the entire team to let them know that they have been recognized. Please dont hesitate to contact me directly if you need any further assistance in the future. With my best regards, Libor Secka Resident Manager libor.secka@marriotthotels.com
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As a family with 2 little kids, our top 2 criteria in choosing an accommodation are (1) pool with good kids play area and (2) good kids club. JW Marriott was a perfect choice for the kids as well as for the adults. One of its many pools had a slide which we all enjoyed together. It also had a big shallow area with bubble spa, where my husband and I lay down for some air bubble massage while kids swam and played around. The kids club was nice and huge and had most attentive staff members. In addition to regular arts and crafts activities, the kids club also offered an activity called "secret garden tour" where kids were led to a little Thai herbs garden and given an opportunity to learn about the herbs and also to plant seeds. Besides the pool and kids club, the kids were showered with so many welcome surprises. As soon as we arrived at the hotel, they each got a bracelet with a cute little turtle on it, a little plush turtle, and a balloon (kids like to get stuff). And there was a ribbon cutting ceremony to enter our room. How fun is that! When we were led to the front of the room there were like 5 of housekeeping staff members waiting. The door was decorated with 2 big red ribbon flowers on the sides and between them ran a red ribbon tape. My daughter cut it and all the staff cheered for her. She had so much fun. And when we entered the room, there were more turtle shaped toys and more balloons. Kids were ecstatic. Another thing I must mention is the amazing service at their main restaurant, Cucina, where they served breakfast, lunch and dinner. We were served by Jang most of the times. She was very friendly and professional. Most importantly, she was very quick to learn about my family and our needs, which made dining with 2 little kids a lot easier. One last word of constructive feedback would be the menu choices at the restaurant. Because of the COVID, only 2 restaurants were open and one of the two was too far. So we ate at Cucina most of the times. Breakfast was excellent. But lunch and dinner menu was limited to Italian. Wish they offered some Thai dishes for lunch and dinner.
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Date of stay: August 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Libor Secka, Other at JW Marriott Phuket Resort & Spa
Responded Aug 19, 2020
Dear Nomadfamoffour, Warm greetings from sunny Phuket. Thank you very much for staying with us during your recent trip to Phuket. We are very glad that you have enjoyed the overall stay and that your kids had a great time with us. I will personally pass your compliments to the entire team to let them know that they have been recognized as this will be highly motivating for them. I have well noted on your desire of Thai dishes and we are glad to share that we are in preparation of authentic Phuket menu, hopefully we will have a chance soon to serve you. Once again thank you very much for your detail review and compliments. We are looking forward welcoming you back soon. With my best regards, Libor Secka Resident Manager libor.secka@marriotthotels.com
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Huge, pretty, well maintained, and lush with mature plantings . Three terrific swimming pools. Relaxing, comfortable; the people were great. The food prices were nuts - a third or more over priced; above U.S. prices. The location is isolated and provides a captive audience.
Breakfast was included (listed at 1,000 baht ( US$30) per person for a nice, not overwhelming buffet. We ate two meals a day, (breakfast being one), and had a 12,000 baht restaurant bill. Benihana which was gougingly overpriced for a typical table-side grill show, two flutes of sparkling wine and a small baked Alaska. The bill for two people was 5,000 baht. They added 7%VAT and a 10% not-optional service charge: about US$180 for for two. Ridiculous. Went only because my partner had never been.
The property is designed for the foreign market. 99.9% of the guests were westerners. It's a beautiful, well maintained spot that I liked a lot with great service and the packaged price via Travelocity was hard to beat at US$1,300.
Maintenance people showed up within ten minutes of an air conditioning failure. After determining there was no quick fix, we were quickly and easily switched to another room, The fruit basket for our inconvenience was a nice. Be careful of the tiny red ants poolside – particularly at the North Pool. They really do sting and you don’t know they’re there until they do.
Would I go back? Sure. Its lush, relaxing and beautiful with very nice people. Those restaurant prices though......geez.
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Date of stay: February 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Libor Secka, Other at JW Marriott Phuket Resort & Spa
Responded Feb 17, 2022
Dear Chonburifarang, Warm greetings from JW Marriott Phuket. Thank you very much for staying with us during your recent visit to Phuket. We are glad that you have enjoyed the overall stay. I will pass your compliments to the entire team as this will be highly motivating for them. Once again thank you for your compliments and we look forward to welcoming you back in the near future. With my best regards, Libor Secka Resident Manager libor.secka@marriotthotels.com
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I recently stayed at this hotel with my family. It's a very large resort with 3 pools and a bunch of restaurants. It's a very child-friendly hotel with a kids club and activities for kids some for free and some you have to pay for. Close to the airport but an hour from Phuket town. The rooms and bathroom really need to be updated but they're a good size. The Chrismas Eve dinner was held in a ballroom and was extremely expensive. The breakfast was large but a step below what I expect from a hotel like this. Certain fruits at breakfast they had cut up but if you did not ask for at the fruit counter you would have never known they were available. We only found out after seeing someone with the fruit. The staff was very friendly service was excellent.
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Date of stay: December 2019
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from LiborS40, Manager at JW Marriott Phuket Resort & Spa
Responded Jan 3, 2020
Dear Bobsfriend, Warm greetings from sunny Phuket. Thank you very much for staying with us with your family during your recent trip to Phuket. We are glad that you have enjoyed the overall experience and that the team was able to meet your expectations. Please rest assured that I will personally share your compliments with them as this will be highly motivating. Once again thank you for your positive review and we look forward welcoming you back in the near future. With my best regards, Libor Secka Resident Manager libor.secka@marriotthotels.com
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Center Valley, Pennsylvania77 contributions5 helpful votes
We used the launder service through the hotel. Fast efficient and items received back in a timely manner. I don’t think it is worth doing my own laundry while on vacation.
There are more places to choose from in the Mai Khao area.
PRICE RANGE
C$196 - C$468 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
jw marriott phuket hotel mai khao, jw marriott phuket resort and spa, jw marriott mai khao, marriott phuket, phuket marriott
LOCATION
ThailandPhuketThalang DistrictMai Khao
NUMBER OF ROOMS
262
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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